Airtel Complaints & Reviews

DEACTIVATION OF DADA SUB 10 SERVICE.
I have been receiving regular message on daily basis: THANK YOU FOR USING DADA SUB 10 SERVICE ON AIRTEL WAP. YOU HAVE BEEN CHARGED RS. 10 whereas I have never subscribed or utilised this service.

Kindly arrange to deactivate this service from my AIRTEL MOBILE NO. [protected] otherwise I will surrender this connection. since last one month i have regular calling in air-tel custmor care but no positive action in your company think that

I purchased Airtel Digital TV and preferred it as I thought they will have better quality, but i was wrong :

1. They commit that they will install digital TV with in 4 hrs to 24 hrs but I waited for 72 hrs for Engineer call.

2. They gave me slot for installation of 10 AM to 11 AM, Sunday but no call during that time and at end I called customer support, they have fixed another slot on Monday. Monday is working for us and no body is there during working hours. Wasted five days and 20 times called customer care.

3. Customer care is very poor, misleading and error prone.

I had horrible experience with Airtel digital TV, I asked escalation process, no answer.

Thanks
Sandeep

I am using Airtel mobile chennai for 7 years and for the past one year i am facing Network problem inside my house. I am in between the range of Purasaiwalkkam Tower and Secretariat colony Towers. When I keep mobile inside the house one or two points shown or no tower is shown in my mobile and some one calls my mobile they will get the vice message that the number is not reachable. I made several complaints to the customer care but all in vain. They said mechanically that change the mobile sir. I informed them that before making my complaint I tried all the mobiles Nokia Sony Erickson Motorola etc., and still have the same problem.

They said they will check it clear it in few days. After one or two days the computer recorded message will be delivered to my mobile stating that everything is fine. But nothing is fine to my range problem. I also asked them to send some engineers to sort out the problem but no response. I don't know what to do. I have to keep my mobile always near window to get some signal.

Dear Friends. Have you followed the Booster card packages by Airtel?

Initially in order to attract more customers in to their net work all the mobile operators are offering Booster cards alternatively known as Rate Cutter cards.

Airtel also offered a rate cutter card value of Rs.65/- with one month validity. In this rate cutter all the local airtel mobile calls charged only 10 paise per minute. So several customers including me advised our friends and relatives and changed to airtel mobile since the charge is very low with rate cutter card.

After making the customers used to the benefits of Baaster card. all of a sudden airtel stopped Rs.65/- Booster card and forced to take only Rs.97/- card to use 10paise call charge to local airtel numbers. after two months, they again stopped the 97 Booster also and forced the customers to go for 149 Booster to avail the 10 paise call charge.They also convinced that along with that booster card custmoer can send sms for 5 paise and to other mobile calls at 49paise per minute.

But the airtel failed to note that not all the customers are using sms and also making calls to other mobiles. It should be the customers choice to choose among the Booster cards. Without doing so Simply forcing the customers will only make them to loss their customers since other mobile operators are giving vide choice on booster cards. Most if the customers are using second mobiles to use avail the benefits of booster cards. It is not a difficulty for them to switch to other operators.They have to think about it.

My Mobile Number is [protected] I need Puk2 Code since pin2 is Blocked Unfortunately .Customer Care Executives Don't Answer Properly.What is Solution For This ?...

My mobile No. is +[protected]
My phone is jammed it is asking the PUK No.
My sim No. is[protected]

my mob[[protected]] is stolen. there is outgoing on [protected]. there is @1hr conservation beetween my no. and this no after theft. plz, give me details(name and address) of [protected].

SIR, i am innaiah kumar, my mobile number [protected], i have activated the wap service of airtel on my mobile on 4/12/2008 at around 10:30 pm, model LG KP 220, AND 99 Rs are deducted from my phone, but till no connection, it shows the message unknown host, i have been trying to consult coustamer care, no response .sir please you could solve my problem. thanking you sir

My name is Rajeev Kumar. I have one airtel number [protected]. The number is in the name of me and always exist with me but your customercare is always harashing me since 4-5 months on the above said number and searching some other person Shri Ranbir Singh who have a number of reliance as per your customercare executive. I am harashed so many time during roaming which cost me very much but after telling so many times that this number is not belongs to Shri Ranbir Singh. This number is in my name since 5 years but your customercare are continued harashing me, please do the needful otherwise I will forced to take action against you under the court of law.

I am N.F.Saleem Ahmed residanting at 94/102 Small Masque Street, Pernambut - 635 810 (Vellore Dist). I am using the following Airtel Prepaid Phone Number

1. No.[protected] N.F.Saleem Ahmed (Phone Model Nokia N73)
2. No.[protected] N.F.Saleem Ahmed (Phone Model Nokia 6020
3. No.[protected] C.Faisal Ahmed (Phone Model Nokia 6030)
4. No.[protected] V.Imthiyaz Ahmed (Phone Model Nokia N73)
5. No.[protected] V.Imthiyaz Ahmed (Phone Model Guru100)

Past few day Airtel Network inside house is very very worst.
We can't get the phone line inside so that very are facing very
much problem. Near our house other friends phone line also same problem. I Contract the Airtel Distiubar in Pernambut but
not yet action taken.

Please salve the Problem as early as possible

I am the regular customer of airtel i am susbscribing one scheme regarding job alert when i got the call from airtel at the time they called up they told that its free scheme for one 1 month after one month they will deduct the money from my account
after 2 months i cal;led up to airtel customer care they were told this scheme not deactivated from airtel
the code which providfed in sms i.e. *321*661# for applying for job as well as deactivation i dial it gives massage unknown application. this is absulutly cheeting with customer
please tell me procedure to deactivate this scheme
to keep my mobile no. safe i am not provided it in this massage.
please provide solution through mails.
thanks

Dear Sir/ Mam,

I am using an Airtel postpaid connection since last 1.5years before that it was a prepaid connection for about 2 years. This time i purchased a data card of Airtel for which no one turned up at my place for verification, and they have put a negative verification saying no one lives at that place, wheras as in my address proof i gave the MTNL landline bill of that month only. where both the connections are in my name and at same address.

I requested the Airtel people to send the executive to my place but they asked me to visit there nearest showroom, i told them that that was not possible as i am mostly on official tours.


Since the day i have purchased the data card its not working and now they have totally discontinued the number. I have also received a bill for that data card.

My experience with Bharti Airtel is that the company is not at allcustomer service oriented. They are just making the people fool. I am having 58 complaint numbers for both my Airtel connections

I have invested Rs.3500/- in the Airtel data card so Please suggest what to do?

Not able to lock phone dynamically. Spoke to their help desk and followed the procedure suggested. Even after that outward calls are not getting locked. Struggled for three days with all this and booked a complaint no 14366784 on 27.11.2008. They assured that their service person will visit and rectify the problem. Did not happen till date and after daily follow up. Was informed that complaint which was booked on 27.11.2008 is closed. Do not know how a complaint can be closed without resolution and inspite of the fact that I have been informing them regularly aboubt non resolution of the problem.

I have been facing the continuous internet disconnection problem past 3 weeks. i complianted so many times. 3 or 4 times their service engineer has come but problem hasn't resolved yet. for every two days, their call center people are calling and asking whether problem has solved or not? continuously i am giving the same answer that the problem hasn't sorted out.
so, i am requesting airtel people that please let me know whether u people can solve the problem or not. i[censored] are unable to sort out then i will go for some other new connection.

1st December 2008


From:

S. Sairam
No. 21, Defense colony
Sahakar Nagar, Kodigehalli
Bangalore – 560 092


To:

Bharti Telecom Ltd
Bannerghatta Road
Bangalore

Sub: Add-on Sim complaint

To whom it may concern

I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements.

I have been AirTel customers since 2 years. In general I’m happy with the products and services which you have to offer even though the network is not so clear since couple of months and yet managing hoping for improvement in near future.

In the month of April-May, Ms. Priya who was working for your partner at vijayanagar called and pestered me to buy ADD-ON Sim and promised me the best services in the new scheme. In fact I requested her not to call me and bug for add on sim as I didn’t know what to do with it.


I was stunned to see an executive at home on the same evening requesting for my photo and told me not to bother about the address proof etc as he told me that he’ll get back to me for address proof requirement but never turned back, but somehow I received a sim with the number [protected].
After couple of days, Ms. Priya again called me and asked me to start using the sim without bothering about the bill as it SHALL BE ADDED with the parent number ([protected])


But contrary to what I was assured and to my shock I received a separate bill. When I called up Ms. Priya, she contradicted her previous statement by saying that I will receive TWO separate bills and that it was NOT an add on card and that the scheme had got over by the time I booked. After this in spite of me making several calls, I never got any response and got to know that Ms. Priya left the job.

Further, I not only refused to pay the bill but also questioned AirTel as to how they could provide me a sim without ME signing the document. Later, without any intimation I started receiving the add on sim’s bill amount to the parent number which I paid without noticing.

The next step taken by me was to disconnect the add on sim number, ie [protected], all incoming and outgoing calls were barred……..sill I started receiving the minimum bill amount to the parent bill which I refused to pay.

Last week, on November 23rd night, without any prior notice, the outgoing call of the parent number [protected] was barred because of which I incurred a HUGE loss of business. And had frantically called [protected], your executive Mr. Dilip (Ref. no.[protected] And the next day I spoke to Ms. Shilpa (Ref no.[protected] dated 25th November requested him to activate the outgoing calls but it did not happen. I had undergone a lot of mental torture due to non availability of outgoing calls as it affected my business a lot.

I would like to bring the following points to your kind info:

1. I did not sign any agreement for the add on sim which was provided by Ms. Priya, which amounts to forgery! My signature can be verified in the parent number.
2. As I have been your loyal customer since two years, I request you to reconnect my parent number without any further delay.
3. As far as the add on sim is concerned, I shall clear the dues if and only if the documentation part is proved.
4. If the parent number is not activated within the next 12 hrs, I will be forced to take legal action based on forgery & harassment, and Loss of business due to barring of outgoing calls for 10 days without prior written notice.

To wrap up I really want to remain a loyal AirTel customer but I am extremely frustrated by your attempts to lock me into a long term contract.

I beg you to reconsider how you treat your customers and “Reward” us for our loyalty rather then punish us!

Yours in frustration,

Sairam.

I applied for broadbend connection in april-may 2008 and pay Rs.1000.after my money was refunded after 10 days by saying, that we do not have pair for connection.After few month.Mr Omprakash contect me and confirm that we have fecility to give you connection. and he collect rs. 1000 on 31st august 2008.I am waiting till today, have called omprakash/mr ghanty/ti nodel agency. neither I got connection nor my money back.Air tel should return my money with panelty.

The above No was being used as a post paid number and after the expiry of the plan, the same was converted into a Pre Paid numberfor which the documents were submitted to Airtel office at Fateh nagar New Delhi( Shibatel), who lost them. The docts were again submitted alogwith photo and the number became operational after a few days.After 15-20 days, a message was received about failure of address verification.I immediately contacted Airtel Customer Care, who confirmed that there was no such enquiry pending.It was actually confirmed by the Shift manager at that time.The confirmation can be obtained from call record.After a week, the number was closed.I had not only converted the number as a lifitime pre paid but had also recharged and put a pack in that number.
I therefore request u to please look into the matter as no one had ever tried to do the address verification as no visit was made by anybody at my residence or No Contact made.
Secondly since the number was initially a post paid no, the address verification was probably not required.
Thirdly the staff posted at your Shibatel Office would ensure that nobody should ever take an Airtel Connection.
Presntly I am posted at Rajkot and I had a postpaid Airtel No-[protected] which I closed and took a Tata No instead.On closure I received a letter from Airtel for continuing the services. Tell me in the circumstances, would anybody dare to have an Airtel Connection. I have already spent may be 24 hours of my active time to speak to Airtel and calls for an app. amt of Rs200/-plus

Hi,
I am using airtel postpaid no. [protected] in bangalore, karnatka. they have blocked the services to my home mo.[protected], jharkhand circle(BSNL).

I have lodge a complaint on 27nov.2008, complaint no.[protected], & they had given me time limit of 2nd dec within which they told me that service will be restored to this number. now today is 4th dec, 2008 & they have not doing anything about my complaint. evertime they are saying we are working on it. for last 10 days airtel people are giving me the same excuse.

Now, from today 4th Dec, 2008 they have blocked my customer care facility no. 121 voice service also, so that i can, t speak to any of the customer care people.

sir, if we customer not able to make payment in time these people are charging penalty as well as disconnect the connection, & now these people are doing all the crabs for last 10 days .

What, I can do against Airtel. I want to take strong action against them for negligence of service as well as penalty.

Please suggest.

Regards
Sumit Kumar SIngh
[protected]

Hi,

We had registered for Airtel broadband use on the 3rd of November. Your Customer care executive ( Senthil - [protected]) had promised to get it operational within 4 working days. It has been a month now and the Landline/ broadband is not yet operational.

i have also received my first bill for services that I have not used. I would like to know howcome AIRTEL has charged us without first making our broadbacd/ Landline operational..

All calls to SENTHIL go unattended.

I request immediate disconnection of the NON-FUNCTIONAL landline at our residence as I am not willing to pay any bills for the same,

My residence address is :
6A, Tulip Block
Ceebros Gardens
38, Arcot Road
Virugambakkam
Chennai - 62.

I can be contacted at [protected]

Thanks,
HImavan

I HAVE A LIFETIME PREPAID CONNECTION NO.[protected] FOR THE LAST 3 YEARS.

ON 17th Nov. 2008 MY MOBILE PHONE WAS MISPLACE. I LODGE A COMPLAINT IN POLICE STATION AND GOT A NEW SIM CARD FROM EXCELL COMM. NEW FREINDS COLONY NEW DELHI AFTER GIVING ALL THE ID AND RESIDENSE PROFFS ON 18th NOV.2008.

BUT TODAY IS 04/12/2008 AND MY NUMBER IS NOT YET STARTED.

I COMPLAINT TO CUSTOMER CARE OF AIRTEL BUT THEY ASK THAT THE NUMBER CAN BE START BY THE EXCELL COMM. ONLY.

AS ITS ALMOST 3 WEEKS GONE MY NO. IS STILL NOT STARTER