Airtel Complaints & Reviews

kindly unsubscribe the dada resub 10 service on airtel wapmy mobile no. is [protected].

My problems with Airtel lies as below. In spite of my several written complaints and their assurances, these problems are still not resolved. I tried to contact customer care as well as nodal officer Mumbai and Appellate officers as well but all in vain.
1. Facing severe network problem in my area and also find network problem in several other areas of Mumbai. Complaint several times, assured of resolution within 6 days each time. No resolution since about two years now.
2. Not getting missed call alerts even after subscribing and getting assurance of service activation from customer care. complaint several times without any resolution.
3. Unable to contact customer care representatives now from my mobile on 121 and 198. Updated to Airtel several times but again without resolution till date.
4. Appellate officer and nodal officer Mumbai are not responding on numbers + 91 [protected], +[protected] and + 91 [protected] (please note these numbers are given in Airtel's website www.airtel.in). Getting no response on these numbers even after connection.
5. Also subscribed for Airtel data card 599 unlimited plan. Unable to use in full due to network. During subscription I was informed about the separate EDGE network and good speed by the Airtel Outlet.

Dear Sir,

I have taken a new postpaid airtel mobile with gprs facility connection in the name of my father in law (yashwant Anant Chavan) from your excutive Mr. Devraj Vishwakarma. The name of the postpaid plan is new good value 199 and the (mobile no. is [protected]) I have also submit the all documents, except residential proof address. After six days my outgoing calls are banned. So I tell Mr .Devraj I about this situation and also I submit above docs. after one week. After 4 days my sim not working properly and there is message is coming on mobile registration fail. So I contact Mr. Devraj, he says I will give new sim. After 7 to days gone till date I have not received new sim. Why this type of service you to your customer. So I am not interested to your postpaid mobile connection, so give me my rs. 300 deposit amt.

Thanks & reds,
Mangesh Shirdhankar

sir
igot anew prepaid connection before one month and activate this.at the time of confirmation it will switched off due to some other reasons.the company banned my number. i submit new id and photo two days before.there is no response till this time. due to this i suffered more probloms. my no is [protected]. from trivandrum circle. please activate the number immediatly.

dear sir
my Airtel life time connection no. of Rajasthan is [protected].please sent me incoming and out going call details of october2008 and november2008 on me email id..please sir urgently sent me details on my email id.

RAM KUMAR

Dear sir/madam
my airtel life time connection no is [protected].it's rajasthan airtel connection.i hv missing my sim.so please sent me call details including out going and in coming on my email id.plz as soon as possible immedietly sent me on my email id...awaiting here

Ram kumar

my complaint against airtel punjab mobile service about the excess bill of their value added services on my no. [protected], on behalf of coustomer care they are not responding about the matter. the nodal officer of the same co. having cell no. [protected] didn't respond, i m very much harrassed from the co. behaviour . plz. solve the matter as early as possible.

We have a CUG Airtel connection for 5 mobile numbers, out of which only two were used up to 6th November 2008. On the 7th November 2008 the other three numbers were activated but to our dismay on the 14th November 2008 two of the numbers as listed below were deactivated;
1) [protected] &
2) [protected]
We called the customer service centre on the 16th November 2008, who directed us to the nearest Airtel showroom which is at Mullakadai junction at Madhavaram High Road, Madhavaram, Chennai 600060. When we approached the showroom on the 17th November 2008, the staff there in turn directed us to the original place of issuance of Sim Cards. Therefore we contacted the Marketing Executive of Airtel Mr. Mohan from T Nagar Airtel Chennai ( His mobile number [protected]) on the 18th November 2008 who requested us to send the affected mobile numbers by SMS, which was done. On following up with him on the 19th November 2008, we were informed that by midnight it will be activated but till today it has not been activated and we have tried calling Mr. Mohan whoes mobile is ringing but it is not being answered. Perhaps he is no more with Airtel or Airtel is becomming more arrogant and complacent. We did not know where else we could place our complaint so we have detailed out here and we hope some action is taken to activate these lines immediately and also to improve the service.

inspite of repeated complaints from 26/10/2008 the call centre of "Airtel - prepaid card" is unable to deactivate masti pack facility from my mobile no. [protected] . However, i haven`t activated/ requested for the same, & without asking me, my balance is also reducing, which is totally illegal. I have stored all the mgs. & complaint ref. numbers.
i have sent 3-4 SMS also " UNSUB MASTI to 53030", in response i am getting msg " sorry you are not registered for this service". if I am not registered than why my prepaid balance is reducing time to time. it means some body of your call centre is doing purposely for personal interest. please investigate the matter & accordingly stop the Masti pack facility permanentely And arrange for credit of my unauthorised deducted charges.

sir,
i want my airtel prepaids call history of the month
of november. my airtel prepaid phone no. is [protected].

please help me,
priyanka dey
[protected]

i have AIRTEL prepaid card. My no. is [protected]. recently i activated hello tunes. this grabbing all my money every week. i am unable to make a call. i want to remove hello tunes permanently from my mobile.

One they bombard the customer with irrelevant push messages. Once I accidentally clicked the link on the push message i was redirected to airtel site. and then i got this message "Your account has been deducted Rs 30 for java game subscription package".
In first place i never wanted any subsciption, and did'nt place any request for the same. Also they never asked me before deducting the amount and told me only after deducting the amount.
This is ridiculous, harrasment of customer. The customer care guys say that they can't refund the subscription amount.
I have been a prepaid airtel customer for last 7 years they do this to me and worst of all nobody is there to hear.

Guys never subscribe to airtel. they coin the customer.
I am planning to move consumer court, airtel guys if you are seeing this.

Dear Sir/ Ma’m

It is too sad for a person with a social stature as Lecturer in Computer Sc., to again and again call up Customer care and waste the precious time talking with your negligent, inefficient and ignoring Customer Care Executives.

This is to bring to your kind notice that I am using the GSM Mobile Connection [protected] since October 2005. I have been a loyal customer but for the last 5-6 months, I am facing a problem as under:

I have got activated a package of Rs. 49/- p.m., on which I am provided local calls of Rs. 50/- and STD Calls worth Rs. 50/-. But this package was activated twice, by the fault of AIRTEL only. I again and again called up Customer care. But no solution has been provided yet. For more details, you can confirm with the call records, and the following reference numbers.

I have been calling up Customer Care regularly from 30th Oct 2008 till today. Details are as under:

Date Time Appx. Reference Number CCE Name SMS
30-10-08 10:00 a.m. 19028411
[protected] 11:00 a.m. [protected]
[protected] 09:09 a.m. Waiver Approval SMS
[protected] 09:40 a.m. [protected] Richa Ghai
[protected] 06:30 p.m. [protected]
[protected] 03:08 p.m [protected] Prakash
[protected] 11:50 a.m Usha
[protected] 09:28 a.m [protected]
[protected] 12:00 p.m [protected] Sushma Devi
[protected] [protected]
[protected] 03:52 p.m. Waiver Approval SMS
[protected] 03:50 p.m. [protected] Balwant Singh
[protected] 09:42 a.m. [protected] Nidhi Jain
[protected] 04:14 p.m. [protected] Harjit
[protected] 08:30 p.m. [protected]
[protected] 09:11 a.m. Waiver Approval SMS
[protected] 12:46pm [protected] Raj Kumar
[protected] 09:46 am [protected]
[protected] 07:01 pm [protected]
[protected] 09:04 am Waiver Approval SMS
[protected] 09:08 p m [protected]
[protected] 03:59 pm [protected]
[protected] 04:00 pm [protected]
[protected] 01:27 pm [protected] Avneesh Heera
[protected] 09:49 am [protected]
Before Deciding anything or even replying to me, please go through all the details w.r.t. reference numbers given in this mail, only after that you will find all the wrong done to me by your CCEs.
All the calls have been made after a lot of sufferings, harassments and mental pressure.

During atleast 25 calls in the previous 20 days, I have wasted precious time of at least 25*10=250 minutes i.e. more than 04 Hours approximately.

Other than these I have been receiving 2-3 calls daily regarding pending bill payment, which should have been adjust in the waiver amount. Again these calls have wasted appx. 1 Hour.

I am not only asking about the waiver grant, but also the answer for all of sufferings and harassment I have faced due to negligence of the Customer Care Executives, who represent Bharti Airtel.

I have faced a lot of mental stress during this period and am unable to concentrate on my day to day duties. Your negligence is showing adverse impact on my job too.

I need immediate reply from your side.

Saurabh Mittal
[protected]

Date 01st December 2008

i have a Airtel jodipack prepaid connection since long which numbered [protected] & [protected]. Suddenly 0n 27-11-08 one of mobile number [protected] was barred for outgoing calls showing balance as Rs 0.00, while my other jodi number showed available balance and tarrif validity and working normal. Since i bought jodi pack connection long back to avail good facilities provided by Airtel, barring one of such connection and that too without any information does suit to the reputation of Excellent Service Provider AIRTEL. pl take a note of it and allow me to continue the jodi pack facilities as used to.

Sir,
i (k.gideon)using the mobile no:[protected],
have a problem of deduction of Re1/of balance from my account every time i switch off & switch on my mobile.i use a NOKIA N70 mobile i switch it on &off when i get stuck with the appln device.this has been going on above one month but some balance is returned back when i called to the coustmer care .but a permanent solution could not be found . i have a free joke pack subscribed on 27/11/08, which i don't get, hello tune for 7 days, beep balance running in my mobile service. i request you to do the needed help of serving the problem .thanking you in anticipation of service

Hello,
I had an Airtel Landline telephone No 41572597 for a period of one year. I shifted to the govt accomodation at Paschim Vihar (Sunder Apartments) and requested on customer care number to shift my telephone (4th June 2008). They conveyed to me that it would take approximately 20 days for shifting to my new accomodation. I waited for appr one month and the telephone was not shifted. I received the first call from Airtel Customer care sometime in the month of July about outstanding bill for the month. I told the person on line that the phone is on shift and has not been shifted to my accomodation by then. They said that they would get back on the issue. Next call I received again next month in August when I made a written communication to Airtel through email. They sent a confirmatory mail of receipt and never got back. Every month thereafter I was receiving a collection call for Rs 1200 that I had been billed for the month of June- July 2008. This is leading to a lot of harassment for a petty amount of Rs 1200. The amount is not significant, however, I would like to fight against such fundamental issues with such faceless office and arrogant call handlers at the service provider level.

Alok Vijayant
Director, NTRO, Office of NSA (PMO)
Government of India, New Delhi
[protected]

Fed up with the increasingly terrible service from Airtel -- and after 2 months of registering complaints about network coverage in Marathahalli area -- I went and took a new GSM connection from another service provider (BSNL).

Why? For the past 2 months, my Airtel phone cannot be reached almost 60% of the time. For the past 1 week, there is no signal whatsoever from roughly 6.00 AM to about 9.00 to 9.30 AM. When contacted, the Airtel Customer Care will blandly say that there are "some issues" with Airtel Digital (what on earth is THAT) and that this will be rectified "soon."

Anyways, the unfair trade practice part...

I was trying to do a selective call divert to my new number. Feeding the new number (from the handset) results in an error message of :

"Cannot save your changes to the network. Try changing settings later, or disconnect data connection and try again."

Neither was the data cable, or GPRS connection, active on my handset.

Calling the call centre was absolutely no use. They tried to get rid of me by saying these:

1. The call divert has to be done from the handset only.

2. Since I had Voice Mail activated, I should first disable that, and then try to divert.

Finally, a very assertive tone and a raised voice resulted in the Call Center agent admitting that AIRTEL WILL NOT PERMIT DIVERSION TO BSNL NUMBERS as they do not have an “interconnect agreement” with BSNL. Bear in mind that "interconnect agreeemnts" have nothing to do with call forwarding -- they have to do with roaming !!! The call centre is deliberately giving fales "pseudo-technobabble" to confuse and drive away customers.

I asked for a complaint to be registered and a docket number given, as I wanted to complain to TRAI.

Airtel initially refused to register a complaint. Again, a raised voice and an aggressive request to escalate the call to an on-duty manager -- followed by a 5 minute hold (I timed it!) -- resulted in a very reluctant registration of the complaint.

BTW, the manager did not come on line -- in itself, a serious service lapse by Airtel Customer Care, since I had specifically asked for the on-duty manager.

1. Does any lawyer here know if Airtel is legally right in refusing customers to divert calls to another operator?

2. Does not denying call diversion to only BSNL numbers amount to an unfair trade practice by Airtel?

3. Can customers experiencing bad QoS (Quality of Service) demand compensation from Airtel – for example, a waiver of the monthly fixed fee?

Anecdotally, I have heard that Airtel has offered upto 20% reduction on monthly bills to customers who have taken them to court in Bangalore. I do not have positive proof though. The reduction was just so that these customers would withdraw the cases filed against Airtel.

Why am I continuing with Airtel? Only because I have had this number for the past 9 years, and I cannot switch it off overnight. The transition will have to be done over a period of time.

And Airtel is making very sure that the "exit barrier" is set so high that only a very determined customer will indeed walk off from the Airtel network !!

Inputs on my questions are eagerly awaited.

And if any senior person from Airtel is reading this -- your company is rapidly becoming a management case study on HOW TO IRRITATE CUSTOMERS AND DRIVE THEM AWAY PERMANENTLY.

Menon

To
M/S AIRTEL
Bharti Tele-Ventures Ltd
Infinity Building, 5th Floor, Sector-V
Salt Lake electronic Complex,
Kolkata-700091


Sub: Regarding recovery of Validity charge in spite of having Life time validity

Dear Sir,
I recharged my cell phone bearing no [protected] on 21-11-08 with Rs 200.00 from one of your authorized Recharge points I learnt from the message sent to my phone that talk time of Rs 110.00 only was added to my balance
I contacted your Customer Service Centre over phone immediately after. I was given to understand that validity charge for 30 days had been recovered in addition to usual Tax..
I informed the Officer attending my call that when I am having Life time validity how further validity charge for 30 days could be deducted. I also mentioned that I had recharged with Rs 200.00 on several other occasions earlier but no validity charge had ever been deducted. I requested him to verify my records presumably preserved in your system. He replied in the negative on the plea of secrecy and expressed his inability to redress my grievance.
Subesequent to my interaction with your Customer Service Centre I received one SMS from no’ 876’ requesting me for feed back with ‘Yes’ if I am satisfied with the interaction else ‘No’. I had replied ‘No’ to the said number as requested.
I would request you to kindly appreciate my logic and credit the amount recovered, to the balance of my talk time immediately or send me a copy of your Rules and/ or Regulations justifying your action.
In the event of failure to do so within 15 days from the date of receipt of this letter, I will be at liberty to move the appropriate Forum for reddressal of my grievance with cost and expenses.
My address of communication is noted below.
Thanking you,
Yours faithfully


Address
Ganga Jamuna Apartment (R N Bhowmick)
AF143 Rabindrapally, Krishnapur,
P.O Prafullakanan
Kolkata- 700101

Respected authorities,
am writing this complaint for my brother. he had lost his nokia n70 with airtel sim card on the way from karnataka to kerala. some theft hav occured on the way. so kindly help us to locate the phone. he is in a great grief. kindly help us frm this grief. wht we hav to do inorder to locate his cell phone. he had bought his cell frn " KUNOOZ AL-BARKHA TELECOM" in saudi arabia/riyadh of receipt no: 12160
model no: NOKIA N70
GUARANTE DATE:[protected]
DEVICE NO: [protected]

During Use of AIRTEL GPRS connection sometimes after 15 MIn or sometimes 30 Min. data send and receive of data stops and when we again estabilish connection then works fine for some time .

IN Night after 12.00AM it happens in every 5-10 MIn.