I have been trying to get an issue of Excess Billed resolved with Airtel but no one seams to take any on the same and finally they have bared my Airtel Services due to non payment of bills but I have tried all the possible ways to convince them that I am ready to pay my bill but that needs to be corrected but everytime they promise me that someone will get in touch with me but that never happens.
It started initially when i have asked for change in my Bill plan and got activated an ISD calling Plan of Rs 45 based on that I should be billed at the rate of Rs 2.90 Per/Min for all the calls to USA but they have charged me @6.40 Per/Min and finally they are telling me that there is no such ISD Calling plan exists but the fact is that when i was making those ISD calls to USA my international Calling was not active and i was only allowed to make International calls to USA only.
Below are the mails which i have send so far to Customer Case, New friends Colony FSO Executive where i have visited lately and even to the Nodal officer but no one has replied even by saying that they will look into it.
Please advise
Regards,
Shafquat Khan
======================================================
Dear Sir,
It’s been more than 20 days I am running out from back and fro from Customer care and billing department and no one seems to rectify the discrepancy which I have in my bill. On an average I have made more than 15-20 calls since Sept 30th in order to get this rectified but it’s still pending and finally I have got this mail address and hoping this time that someone will act into it.
I will really appreciate that if you can look into the Call details which I have made in the past, since it’s a very long story now.
Hoping to get a response this time else I have to reach consumer forum for justification.
Rgds,
Shafquat Khan
Business Analyst
Knowcross Solutions Pvt. Ltd
T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]
e: [protected]@knowcross.com
w: www.knowcross.com
CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.
From: Shafquat Khan [mailto:[protected]@knowcross.com]
Sent: Saturday, October 11, 2008 19:01
To: 'fso.[protected]@airtel.in'
Subject: FW: EXCESS BILLED
Dear Amit,
Please find the below mail which I have sent lately to Customer care. Apart from this Today’s Reference number is 18758600. Just ensure that by the time we don’t get a resolution of this Customer care didn’t continue this number since my bill date has already passed in just waiting for a resolution.
Thanks for your cooperation.
Rgds,
Shafquat Khan
Business Analyst
Knowcross Solutions Pvt. Ltd
T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]
e: [protected]@knowcross.com
w: www.knowcross.com
CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.
From: Shafquat Khan [mailto:[protected]@knowcross.com]
Sent: Monday, October 06, 2008 22:57
To: '[protected]@airtellindia.com'
Subject: EXCESS BILLED
Dear Sir,
I am writing this mail hoping that someone is reading this mail and Airtel do care about their customer and there time which they spend over the phone while talking to Customer Care representatives which eventually is a waste of time.
The First time I called in the Customer Support I requested for a ISD Calling Plan for US for Rs 45 needs to be activated on my number and the change in the Plan to 444 and I got a call back from your Sales Department for the confirmation of same but on the last bill which I didn’t received on either my mail or Printed copy on my address shows that I am being charged @ of 6.40 instead of some Rs 3 which has been conveyed to me when I made the request for the activation of ISD 45 Pack.
Also I called in for more than 3 times on 30th September night and requested for the correction of the same and also confirmed with the Customer Care representative that whether or not my ISD services for US will be active or not while I am on roaming and they did said Yes but that was not the case.
Moving forward I called up the Customer Care Center while I was on roaming and asked them to look on the issue why I am not able to make the ISD calls to US they said its active but every time I tried calling in it I was getting a message “ This service is not enabled on your number”. And whenever I asked for some senior person or supervisor they either hang up or said that they don’t have any supervisor available. That even happened today when I was talking to a representative named Rajendra who was not even willing to give me a Case number or neither wants to transfer this call to anyone. Finally I got a Case number[protected] which I am not sure is correct or not.
Below are the list of open items which I want to be taken care of ASAP.
1) Need a copy of my current Bill(Detailed) on my mail as well a hard copy to be mailed in to my Billing address
2) Need a resolution on my current billing Discrepancy
3) Whether or not I will be able to made ISD Calls to US in future while on roaming or not, if not then why ?
Hoping to hear from you soon.
Rgds,
Shafquat Khan
Business Analyst
Knowcross Solutions Pvt. Ltd
T Board: +91.11.41225060
F: +91.11.41225061
M: +91.[protected]
e: [protected]@knowcross.com
w: www.knowcross.com
CONFIDENTIALITY: This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender immediately.
Aug 14, 2020
Complaint marked as Resolved 
Airtel Postpaid Connection — harassment to the customer
Sir:I am Pankaj Sharma i am advocate by profeesion , i have taken a post paid coorporate Connection of Airtel in Chennai my number is [protected] .The connection has been given to me by the corporate executive Mr.Rajan &along with him Mr. Praveen.
At the time of taking that connection i have given my mension address as the communication address.
As in Chennai i have no permanant address and i also changed the mansion in which i was living (the address of which i have givenas communication address ). therfore i made a written application to the customer care center of Airtel in the branch office of Triplicane (opposite to sealord hotel) to change thecommunication address from the mansion to my Company address . The customer executive named Mrs. Farahna Khan who had attended me recieved the application . At the time of recieving she had not tell me that there is anything against the policy . Further more she told me that yuor address change request has been updated within one day.
I recieved a message in that regard from Airtel too. After two days one executive had visited our office for verification . He verified the address and taken my signature.
Now after so many days on 17/01/2008 my all outgoing calls had been diverted to the customer care help desk on the pretext of negitive address verification .i called mr. Rajan he told me that he will send his executive to my office tommorrow i.e on 18/01/2008. on 18th jan. mr. praveen came to my office and he had talk to the customer care help desk again there mr. Suresh the helpdesk executive told him that as i had not paid the bill thats why my calls had been diverted. he told me to pay the bill amount.
Sir please give attention that the due date of making the payment is till 31st jan. 2008 , but still my services were barred.
then i made the payment of Rs.3000 at customercare center Triplicane .after that when i called the executive he told me that my services will be unbarred after one hour , but nothing has happened . then in the morning of 19th jan i again called at customer care then there Mr Ammeen Executive told me that the diversion of my outgoing calls is not due to non payment or negitive address verification but it is due to not responding to the Welcome call. i told him to gave me the welcome call but he told me to call at 121 customer care. i called them too but they did not turn a deaf ear to my request.
my problem did not get to there end here also . When my outgoing has diverted to customer care help desk my usage bill was Rs. 550 after that i am not able to call any where except customer care help desk but today my bill usage is Rs.762 . when i asked about it to the customer care help desk he told me that company is charging me even to the calls that i have made to the customer care help desk + all outgoing calls those had been diverted to the customer care help desk .
sir
can any one help me in finding the answer of the following questions
1. On what account my services had been disruptted?
2. To whome a customer should ask about his problem ?
3. If a individual can not give his company address as his communication address than why the Customer care executive had not bring that objection in my notice while i am making the written application in that regard?
4. Why there is no uniformity in the answers given by the cutomer care executive of customer care or of customer care help desk.?Are they are well qualified or trained ?are they eligible to sit at such responsible post?
5. Why a cutomer has to suffer for the default of the employees of airtel?
6. Is it right, fair andjustifiable to Charge for the calls that have been diverted to the custmer care help desk ?
i am very much upset with all this happening .
sir please look into the matter and provide me the relief ASAP..
Thanks
Pankaj sharma