Airtel Complaints & Reviews

Dear Sir
I don't understand why you people are not responding for closing the issue. My concern is ICICI Bank has debited Rs. 492.12 from my credit card for the payment made to mobile No [protected], which is not reflecting in your system. You have taken 60 days and still not even a reply or a call has come from your end.See the continuation mail that how many executives have given TAT and no one has replied on their TAT. I am excepting a prompt reply on priority basis.


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Saturday, July 19, 2008 2:59 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Thiyagarajan

On 4th of June 2008 you have replied my mail in this same issue, the same day I sent the credit card statement, but no response from your end. It is really very unfair for a customer to follow the issue for more than two months.

Payment mode - Visa Bill Pay
Payment location - Not Applicable, since made by Visa Bill Pay
Payment date/Cheque date [protected], 1814 hrs
Cheque No/Cash Recpt No/ CC No - Not Applicable, since made by Visa Bill Pay
Bank name and Branch - Not Applicable, since made by Visa Bill Pay
Copy of your bank statement - Already sent
Payment ID [protected]

Kindly give top priority to close this issue.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]


----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 4:15 PM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]


Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

You had expressed over the payment updation for your Airtel number [protected].

We understand the concern and will work towards resolving the same.

In view of the above, we regret to inform you that the payment specified by you has not been posted in our records. We kindly request you to provide the below mention details to initiate further action regarding the same.

? Payment mode
? Payment location
? Payment date/Cheque date
? Cheque No/Cash Recpt No/ CC No
? Bank name and Branch
? Copy of your bank statement

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Warm Regards,

Thiyagarajan
Customer care Executive
Bharti Airtel Limited.

---- Original Message ----

Dear Sir

Please note the payment of Rs. 492.12 paid against mobile no. [protected],
for this the Payment ID is[protected] paid on 25.05.2008 at?18.14hrs from
ICICI Bank. Kindly check and revert.

With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91] 98940 55559



----- Original Message -----
From: Murugesan
To: [protected]@airtelindia.com
Cc: compliance.[protected]@bharti.in
Sent: Friday, July 18, 2008 11:01 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Suganya

The issue is with only payment of Rs. 492.12 paid against mobile no.
[protected]. For your ref. ICICI Bank has replied that "the payment of
Rs.492.12 has been updated at the biller's end asconfirmed with the
biller". Kindly work on this and revert.

Dear Customer,
Further to our telephonic? conversation on June 16, 2008, we inform you
that the payment of? Rs.492.12 has been updated at the biller's end as
confirmed with the? biller, as? per the revert of? SR68970871.
Sincerely,
Madhavi Vinjamuri
Account? Manager
ICICI Bank? Limited


With Regards
S. Mourouguessin
No. 45, Thiagaraja Street
Puducherry - 605 001
Tel: [91 413] 4209933
Fax: [91 413] 4201001
Cel: [91][protected]

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Friday, July 18, 2008 10:50 AM
Subject: Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/07/08, you had
expressed concern over the delay in the payment updation for your mobile
numbers.

We understand your concern and will work towards resolving the same.

As per the service request 17380407, we would like to confirm that we have
received your payment as mentioned below and the payment has been credited
to your account and will be reflected in your subsequent bill dated
25/07/08.

Account number Mobile number amount
[protected] [protected]? 277.52
[protected] [protected] 534.39
[protected] [protected] 1 1093.60

To check the last three bill payments made for your Airtel Mobile, we
request you to dial *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm regards,

Suganya
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

DEAR SIR
I EXPECTED THE REPLY? ON 10TH JULY AS PER YOUR COMMITMENT, STILL I HAVE
NOT
RECEIVED ANY FEEDBACK ON? THIS. I AM FOLLOWING THIS ISSUE FROM Ist OF
JUNE.
KINDLY REPLY ON THE BELOW? MENTIONED ISSUE AND TRY TO KEEP UP?YOUR
COMMITMENT.

REGARDS
S.? MOUROUGUESSIN
+91? [protected]

----- Original? Message -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Sunday, July? 06, 2008 7:49 AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <> [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for contacting? Airtel.

We understand from your previous interaction dated 02/07/08, you? had
expressed concern over the delay in the payment updation for your Airtel
mobile number [protected].

We regret the inconvenience caused to? you.

We would like to confirm that your concern has been registered and? your
service request number for the same is 17380407.

We would revert to? you on or before 10/06/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(toll free).

We value your? association with Airtel.

Warm Regards,

Vinoth
Customer Care? Executive
Bharti Airtel Limited.



---- Original Message? ----


Dear Mr.? Vijayakumar

Please find the?? attachment of the Credit Card statement.

Thanx &?? Regards
S.? Mourouguessin.


----- Original? Message? -----
From:? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, July? 02, 2008 12:22? AM
Subject: Re: Fw:? (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON AIRTEL MOBILES? Message From "Murugesan" <>? [REF:[protected]]

Dear Mr. Mourouguessin,

Thank you for? contacting? Airtel.

We understand from your previous interaction? dated 26/06/08, you? had
expressed concern over the delay in the payment? updation for your Airtel
mobile number [protected].

We understand your? concern and will work? towards resolving the same.

As per the? service request number 17246213, ? we regret to inform you that
the? payment specified by you has not been posted in? our records.? Hence,
we? would request you to resend the Bank statement in? PDF format to
enable
us to initiate further action.

For further? assistance, ? mail us at [protected]@airtelindia.com or message to 121
(toll free).

Warm?? Regards,

M. Vijaya Kumar
Customer Care Executive
Bharti? Airtel? Limited.

---- Original Message ----

Thanks. Every? time only I am? calling on the due date, I hope this time I
will get? response from your end.? Please make sure this issue may be
sort
out
by 1st of? July.

Thanx
Mourouguessin

-----? Original Message -----
From:? <[protected]@airtelindia.com>
To: <[protected]@gmail.com>
Sent: Thursday, June 26, 2008 7:25? PM
Subject:? Re: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE ON? AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]


Dear Mr.?? Mourouguessin,

Thank you for contacting Airtel.

We understand? from? previous interaction dated 25.06.08, you had
expressed
concern? over the delay? in the payment updation for your Airtel?? mobile
number
[protected].

We understand your concern and will? work? towards resolving the same.


We would like to confirm that? your? concern has already been registered
and
your service request? number for the? same is 17246213, .

We would revert to you on or? before? 01/07/08.

For further assistance, mail us at? [protected]@airtelindia.com or message to 121
(Toll free).

We value? your? association with Airtel.

Warm? Regards,

Madhu
Customer Care? Executive
Bharti Airtel? Limited.

---- Original Message? ----


pls.revert
-----? Original Message -----
From:? Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:22? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear??? Sir

Please find the mail? transaction between me and ICICI Bank, as?? per
their
records they have informed? that the payment of Rs.492.12 has?? been
updated
at the biller's end as confirmed? with the biller. But? from? your end I
have
not received any reply. Kindly try to? close? this issue? on priority
basis.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559




Dear?? Customer,

Further to our? telephonic? conversation on June 16, 2008, ? we inform you
that the payment of?? Rs.492.12 has been updated at the? biller's end as
confirmed with the? biller, as? per the revert of?? SR68970871.

Sincerely,

Madhavi? Vinjamuri
Account?? Manager
ICICI Bank? Limited

-----Reply Separator-------Dear Mr.?? Mourouguessin?,
Thank you for writing to us.
We sincerely regret? the? inconvenience? caused to you.
We have registered your request for? the? payment for? biller Airtel of
credit card with SR68970871? .

The? status will be informed to you by an e-mail or? mobile alert? within
June? 16, 2008

Looking forward to your?? co-operation.

Sincerely,
Mohammed Altafuddin
Account??? Manager
ICICI Bank Limited

-----Original? Message-----

Subject:?? RE: Credit Card

Dear Madam

I? have spoken with Airtel, this? particular payment was? not received
by
them. If you can't reach in my? mobile you may feel free to? contact? me
in
landline no. (0413)? 4209933.

Regards
S.? Mourouguessin
+[protected]

-----? Original Message? -----
From: Murugesan
To: [protected]@airtelindia.com
Sent: Wednesday, June 25, 2008? 2:08? PM
Subject: Fw: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

pls.??? revert
----- Original Message -----
From: Murugesan
To:?? [protected]@airtelindia.com
Sent: Wednesday, June 04, 2008? 11:12? PM
Subject: Re: (Mobile No:=[protected] ) CLARIFICATION ON VISA? BILL PAY?
MADE
ON AIRTEL MOBILES Message From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.??? Thiagarajan

Please find the? attachment of Credit Card Statement? for? your kind
reference.

With Regards
S.?? Mourouguessin
No. 45, ? Thiagaraja Street
Puducherry - 605 001
Tel:? [91? 413] 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


----- Original?? Message -----
From:?? <[protected]@airtelindia.com>
To:? <[protected]@gmail.com>
Sent: Wednesday, June? 04, 2008 5:34?? PM
Subject: Re: (Mobile? No:=[protected] ) CLARIFICATION ON VISA BILL? PAY
MADE
ON AIRTEL MOBILES Message? From "Murugesan"? <[protected]@gmail.com>
[REF:[protected]]

Dear Mr.?? Mourouguessin,

Thank you for contacting? Airtel.

You had?? expressed concern over the payment updation of Rs.? 492.12/- for
your?? Airtel number [protected].

We understand the concern and? will work?? towards resolving the same.

We regret to inform you that the??? payment specified by you has not been
posted in our records. Kindly send? us? a? copy of your bank statement to
enable us to initiate? further?? action.

Further with regard to the payment of Rs. 643.81/-? we would? like? to
inform
you payment specified by you has been? posted in your? account on?
26/05/08
and the same will be reflecting in? the forthcoming? invoice dated
25/06/08.

Alternatively, you can? dial *121*4# (toll? free) or sms PYMT to? 121
(toll
free) to get the? details of your last? three bill payments made for? your
Airtel? Mobile.

For further? assistance, mail us at [protected]@airtelindia.com or message to 121
(Toll Free).

We value?? your? association with Airtel.

Warm?? Regards,

Thiyagarajan
Customer? Support Executive
Bharti?? Airtel Customer Care.

---- Original Message? ----


Dear??? Sir

The following are the? payments made? by Visa Bill Pay for my?? registered
Airtel Mobiles.?I like to? inform you? that? the payment Rs?? 492.12
towards
Airtel Mobile Chennai? ([protected])? paid ?on 23 May? 2008? from my ICICI
Bank
Credit Card thru ICICI? Visa? Bill?? Pay.

[protected]? 74477488146004728699003 ICVBP -BHARTI?? MOBINET?
CHE??????492.12
?
[protected]? 74477488130004647232900? ICVBP? AIRTEL?? TAMILNADU????????
277.52
[protected]
[protected]??? 74477488130004642192828 ICVBP AIRTEL?? TAMILNADU????????
534.39
[protected]
[protected] 74477488130004642192810? ICVBP AIRTEL??
TAMILNADU????????1093.64
[protected]
[protected]???? 74477488100004466747620 ICVBP AIRTEL TAMILNADU? MUMBAI?
262.52
[protected]
[protected]? 74477488100004461727254 ICVBP? AIRTEL?? TAMILNADU MUMBAI?
492.65
[protected]
[protected]?? 74477488100004461727262? ICVBP AIRTEL TAMILNADU?? MUMBAI
1362.56
[protected]

On 25th? of?May? 2008 my Airtel Mobile? bearing? No.[protected] you?have
barred
my? outgoing? facility and I? made a? payment of Rs. 643.81 from Citi?
Bank
Credit Card. The?? following are? payments made for the mobile? No.
[protected], and the? payment made?? by?ICICI Visa Bill Pay ?is not
reflecting
in Airtel? website. Kindly?? clarify this issue on priority? basis.

Mode of?? Payment???????? Date? of Payment Amount?? Paid
Self Care Payment?? CitiBank - TN? 26/05/2008?? 643.81
Self Care? Payment CitiBank? - TN?? 14/04/2008? 335.21
Credit? Card Payment -?? Visa?????? 06/03/2008?? 353.00
Self? Care Payment? CitiBank - TN?? 14/02/2008? 324.95
Credit? Card? Payment - Visa??????? 31/12/2007?? 316.35
Credit Card Payment -? Visa??????? 13/12/2007??? 307.05

Regards
With? Regards
S.? Mourouguessin
No. 45, ?? Thiagaraja Street
Puducherry - 605?? 001
Tel: [91 413]? 4209933
Fax:? [91 413] 4201001
Cel: [91] 98940?? 55559


This? e-mail and any files transmitted with it are for the? sole use of
the
intended? recipient(s) and may contain confidential and? privileged
information. If you are? not the intended recipient, please? contact the
sender by reply e-mail and? destroy all copies and the? original message.
Any unauthorized review, use, ?? disclosure, dissemination, forwarding,
printing or copying of this email or? any? action taken in reliance on
this
e-mail is strictly prohibited and? may be? unlawful.
The recipient acknowledges that Bharti Airtel Limited? or its?
subsidiaries
and associated companies(collectively "Bharti? Airtel Limited"), are?
unable
to exercise control or ensure or guarantee? the integrity of/overthe
contents of the information contained in e-mail? transmissions and further
acknowledges that any views expressed in this? message are those of the
individual sender and no binding nature of the? message shall be implied
or
assumed unless the sender does so expressly with? due authority of Bharti
Airtel? Limited. Before opening any attachments? please check them for
viruses and? defects.

This e-mail and any? files transmitted with it are for the sole use of the
intended recipient(s) and? may contain confidential and privileged
information. If you are not the intended? recipient, please contact the
sender by reply e-mail and destroy all copies and? the original message.
Any unauthorized review, use, disclosure, dissemination, ? forwarding,
printing or copying of this email or any action taken in reliance on? this
e-mail is strictly prohibited and may be unlawful.
The recipient? acknowledges that Bharti Airtel Limited or its subsidiaries
and associated? companies(collectively "Bharti Airtel Limited"), are unable
to exercise control? or ensure or guarantee the integrity of/overthe
contents of the information? contained in e-mail transmissions and further
acknowledges that any views? expressed in this message are those of the
individual sender and no binding? nature of the message shall be implied
or
assumed unless the sender does so? expressly with due authority of Bharti
Airtel Limited. Before opening any? attachments please check them for
viruses and? defects.
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the
sender by reply e-mail and destroy all copies and the original message.
Any unauthorized review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
and associated companies(collectively "Bharti Airtel Limited"), are unable
to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel Limited. Before opening any attachments please check them for
viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

respected sir,

i am ganesh, using ur airtel company's prepaid connection with number [protected]. and i want to incoming and outgoing details for last three month. if possible as soon as early send me detail. thank you.

Dear Madam
I am using the said mobile connection for the past two months.The same was totally disconected from today(11/07/2008) 16:00 Hrs. In my mobile i am geting SIM registration failed message and if i call to this no from outside i am getting "number not in use". Then i called ur customer care got reply from repsentative that "This no has been withdrawn due to non usage for the past two months". I brought this SIM and recharged one year validity card and top up for Rs.301, 202 done. Booster pack also done on 13.06.2008. till today 16:00 i have used this no. I[censored] have any doubt you can check my usage details.till its having aroung Rs.70 balance.I request u to kindly verify and activate my SIM as soon as possible.I have intimated this no to my relatives and friends.
On 27/06/2008, nodalofficer.[protected]@airtel.in <nodalofficer.[protected]@airtel.in> wrote:

Dear Mr S.Venkatesan

Thank you for contacting Airtel.

We refer to your e-mail dated 26th june 2008, regarding Mobile # [protected]

We wish to confirm we have made arrangements for reverification at the new address and we will revert to you with in 72 hrs.Based on the verification feedback the services to the above mentioned mobilenumber will be restored.we request your kind cooperation till then.

#3/62, 5th Street, Lazar Nagar,
Kamarajar Nagar, Avadi,
Chennai - 600 071.
Land Mark : Opp. to Lazar Garden

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

Thanking you and assuring you of our best services at all times.

We trust the above adequately addresses your query.

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Karthika
Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm



"Sundaram Venkatesan" <[protected]@gmail.com>
[protected]:15 PM To"nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>
cc
SubjectRe: Ref#[protected]


P Please do not print this e-mail unless it is absolutely necessary P






Dear Madam
Thank u very much for ur kind reply.Pl Note My Address is as given below.

S.Venkatesan
#3/62, 5th Street, Lazar Nagar,
Kamarajar Nagar, Avadi,
Chennai - 600 071.
Land Mark : Opp. to Lazar Garden
On 26/06/2008, nodalofficer.[protected]@airtel.in <nodalofficer.[protected]@airtel.in> wrote:

Dear Mr Venkatesan

Thank you for contacting Airtel.

We refer to your e-mail dated 24 th June 2008, regarding Mobile # [protected]

It is our constant endeavor to provide you with better service and to be able to do so we rely greatly on your co-operation and understanding. In the
interest of security, connections failing to meet the verification details are barred from making outgoing calls

We wish to confirm the address verification feedback for the above mentioned mobilenumber is negative which was done on 11/6/08 due to the below feedback
Remarks : NO SUCH DOOR NUMBER IN THE GIVEN ADDRESS.TELE CALL: MOB # NO SWITCH OFF



Hence we request you to kindly revert with the complete address for us to check and arrange for reverification .

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Karthika
Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm



"Sundaram Venkatesan" <[protected]@gmail.com>
[protected]:35 AM
Tonodalofficer.[protected]@airtel.in
cc
SubjectRef#[protected]


P Please do not print this e-mail unless it is absolutely necessary P









Dear Madam
I have taken a Airtel connection on 13.05.2008 and Submitted all documents to the retailer.But i was received SMS from your from airtel stating that unable to confirm the details during your address verification visit for further details they given contact no [protected]when ever i am trying i am to contact the said number i am getting no answer message.Now they blocked outgoing from my Mobile no:[protected] for non submitting of Documents.I went directly to the retailer where i submitted the document and enquered. They confirmed that submission of document. now what i have to do and when it will be activate.

--
S.Venkatesan
Mobile:[protected] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
Thanks&Regards
S.Venkatesan
Mobile:[protected]

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



--
Thanks&Regards
S.Venkatesan
Mobile:[protected]
Reply Reply to all Forward


nodalofficer.[protected]@airtel.in to me
show details 21 Jul (7 days ago) Reply


fromnodalofficer.[protected]@airtel.in
toSundaram Venkatesan <[protected]@gmail.com>

date21 July 2008 13:37
subjectRe:Mobile # [protected]

hide details 21 Jul (7 days ago) Reply




Dear Mr.Venkatesan

Thank you for contacting Airtel.


We refer to your e-mail dated 11th July 2008, regarding Mobile # [protected]

We regret to inform that we are unable to accommodate your request on reactivation of the above mentioned mobile number as the address verification is negative.

Hence we request you to visit our nearest Airtel showroom and opt for a new number by providing the address proof documents.


Thanking you and assuring you of our best services at all times.

We trust the above adequately addresses your query.


For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards

Opren

Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm





"Sundaram Venkatesan" <[protected]@gmail.com>
[protected]:28 PM To"nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>
ccappellate.[protected]@airtel.in
SubjectRe:Mobile # [protected]

- Show quoted text -

P Please do not print this e-mail unless it is absolutely necessary P



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Dear Madam
I am using the said mobile connection for the past two months.The same was totally disconected from today(11/07/2008) 16:00 Hrs. In my mobile i am geting SIM registration failed message and if i call to this no from outside i am getting "number not in use". Then i called ur customer care got reply from repsentative that "This no has been withdrawn due to non usage for the past two months". I brought this SIM and recharged one year validity card and top up for Rs.301, 202 done. Booster pack also done on 13.06.2008. till today 16:00 i have used this no. I[censored] have any doubt you can check my usage details.till its having aroung Rs.70 balance.I request u to kindly verify and activate my SIM as soon as possible.I have intimated this no to my relatives and friends.
On 27/06/2008, nodalofficer.[protected]@airtel.in <nodalofficer.[protected]@airtel.in> wrote:

Dear Mr S.Venkatesan

Thank you for contacting Airtel.

We refer to your e-mail dated 26th june 2008, regarding Mobile # [protected]

We wish to confirm we have made arrangements for reverification at the new address and we will revert to you with in 72 hrs.Based on the verification feedback the services to the above mentioned mobilenumber will be restored.we request your kind cooperation till then.

#3/62, 5th Street, Lazar Nagar,
Kamarajar Nagar, Avadi,
Chennai - 600 071.
Land Mark : Opp. to Lazar Garden

We take this opportunity to assure you of better services in the future. It's our privilege to have you as our customer and look forward to a long association with you.

Thanking you and assuring you of our best services at all times.

We trust the above adequately addresses your query.

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Karthika
Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm


"Sundaram Venkatesan" <[protected]@gmail.com>
[protected]:15 PM
To"nodalofficer.[protected]@airtel.in" <nodalofficer.[protected]@airtel.in>
cc
SubjectRe: Ref#[protected]


P Please do not print this e-mail unless it is absolutely necessary P







Dear Madam
Thank u very much for ur kind reply.Pl Note My Address is as given below.

S.Venkatesan
#3/62, 5th Street, Lazar Nagar,
Kamarajar Nagar, Avadi,
Chennai - 600 071.
Land Mark : Opp. to Lazar Garden
On 26/06/2008, nodalofficer.[protected]@airtel.in <nodalofficer.[protected]@airtel.in> wrote:

Dear Mr Venkatesan

Thank you for contacting Airtel.

We refer to your e-mail dated 24 th June 2008, regarding Mobile # [protected]

It is our constant endeavor to provide you with better service and to be able to do so we rely greatly on your co-operation and understanding. In the
interest of security, connections failing to meet the verification details are barred from making outgoing calls

We wish to confirm the address verification feedback for the above mentioned mobilenumber is negative which was done on 11/6/08 due to the below feedback
Remarks : NO SUCH DOOR NUMBER IN THE GIVEN ADDRESS.TELE CALL: MOB # NO SWITCH OFF




Hence we request you to kindly revert with the complete address for us to check and arrange for reverification .

It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.

Thanking you and assuring you of our best services at all times

For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

Warm Regards
Karthika
Nodal Officer
Customer Service Delivery

Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am to 6:30 pm


"Sundaram Venkatesan" <[protected]@gmail.com>
[protected]:35 AM
Tonodalofficer.[protected]@airtel.in
cc
SubjectRef#[protected]



P Please do not print this e-mail unless it is absolutely necessary P









Dear Madam
I have taken a Airtel connection on 13.05.2008 and Submitted all documents to the retailer.But i was received SMS from your from airtel stating that unable to confirm the details during your address verification visit for further details they given contact no [protected]when ever i am trying i am to contact the said number i am getting no answer message.Now they blocked outgoing from my Mobile no:[protected] for non submitting of Documents.I went directly to the retailer where i submitted the document and enquered. They confirmed that submission of document. now what i have to do and when it will be activate.

--
S.Venkatesan
Mobile:[protected] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.

The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





--
Thanks&Regards
S.Venkatesan
Mobile:[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



--
Thanks&Regards
S.Venkatesan
Mobile:[protected]

i have bikaner(rajasthan) airtel number([protected]).
now i am in panvel (navi mumbai) for 2 months.
my outgoing is off for last 10 days.
what can i do.
i also complain in airtel office panvel.
but all in vain.
now my temporary number is [protected].
please help me.
i am airtel customer for last 3 year.

Dear Sir
Last sunday i tried to download one motorbike gp game through Airtel live . During that time i am having a balance of nearly 60 rs . When i try to open and view the game its directly go to downloding mode with out showing the kit prize . But suddenly in my dispaly it shows installation failed and stop downloading . But around 50 rs was dedected from my accout .

Immediatly i contact with Customer care they says system not updated .later i have received one massage from airtel .they will contact me with in 9 working hrs . but they never called me . again 3 to 4 times i contact with customer care . But i am not yet get any valuable fedback from customer care .

I never expect this type of feedback from customer care .

Thanking you
P.Pradeep Kumar

I am the customer of Airtel Mobile Services. I am using the post paid sim card. My cell nos. [protected].

There was a major fire took place in the unit of Airtel last week and for some days mobile services were disrrupted. Now, day before yesterday I have received an sms that now the services are alright. But, so far I can't dial from my cell phone as well as most of the calls are not coming on my cell phone.

To view the itemised bill and other details i need to login to my airtel account, for which i was visiting www.airtelworld.com. now when i try this webaddress there is no page found. i spoke to cust. care they gave me a new address www. airtel.in, and now even this address is not working correctly. i donot know what to do. people at aritel do every damn thing other than what they are to do. please somebody help!!!

Number - [protected]

1. Paper bills not received for last 3 months and no actions by service provider after regular complaints.
2. Bills not visible online also on my e-account. Several complaints were made ( Reference number[protected], 17596031, 1752662, ) but nothing meaningful has been done as off now. The problem still remains the same. I still cannot view my last 3 months bill details ispite of having an online account.
3. The complaint was not even resolved after sending several "NO" messages to toll their free feeback number.
4. Because of this i am not been able to claim my official call bills from my company for last 3 months.
5. It seems that they do not want to take any responsibility for their system failure and that they do not have any duty towards the customer against the price that they are charging.
6. Moreover today on airtel.in there is no login ID display. The only thing which is displaying is their this Quarter results which they want to share with their investors. Whish means that no body can have access to bill details today. Should not they make alternate arrangements for customer to view their bills

Dear Concerned Person,

Myself is Amit Kapila working as Agency Manager in Bharti Axa Life Insurance Co. Ltd., Mohali. I bought new airtel (Postpaid) corporate connection ([protected]) through Bharti Axa on 10th of July, 2008. I submitted my two proofs. My Driving License copy as a ID Proof and as my address proof i have submitted in written on my Company's Letter Head as per instructions given by your corporate dealer in Chandigarh i.e. Strategic Marketing Co. Ltd., Sector - 17, Chandigarh. On my License, there was our old address and verification executive gone to our that old address as i already told them that the address i have given on my company's letter head that is our present & permanent address. On 13th of july, outgoing barred on my number, then i called up Customer Care Executive & Dealer (SMPL) for then they told me that i have to submit documents again. On 16th i have submitted my same two documents to executive of SMPL (Mr. Bhuvesh & Mr. Laxman) as per instructions by them. They told me that your number ([protected]) will in service again till 12PM (Midninght of 16th July). My number got service again on 17th of July. Now, after five days again i am facing same problem. My outgoing again barred on 22nd July. Kindly confirm from your dealer that why they are harassing me and making scene again and again.

I already have 3 more connections of Airtel at my home 2 postpaid & 1 Prepaid. But till date we never face any problem. But now, we are facing very much problem due to mistake of Airtel Dealer.

If this number ([protected]) will not get any service again then i will not pay a single peny or any outstanding payment against this number ([protected]) as i have already escalted this number ([protected]) in my corporate circle & Friend Circle.
You can better understand how much problem i am facing.

Kindly arrange to confirm from dealer or please activate outgoing call facility on this number ([protected]) at the earliest possible.

I shall be very thankful to you.

Regards
Amit Kapila
Mb. 0091-[protected]

From: "anand"
To: appellate.[protected]@airtel.in

Hello,

My Cell # [protected] is disconnected & SIM card is displaying “SIM card registration failed”

When I spoke to customer care (121), they are asking “have you made any contract/agreement to transfer your number?”

I have not signed any contract/agreement with any one to transfer my number & I have not sent any SMS for deactivation of my number.

My SR#17366470, for which due date was 10th July, 2008

I have spoken to nodal officer desk on [protected] (fifteen days back). they has not given any SR# and told me to wait for few days.



I have received airtel bill for my number ([protected]).

If you want, I can provide my Airtel account number, SIM card Number, Bill number etc.

I want my number ([protected]).


Regards,

Anand I


Hello officer,



I think you don't have any power to take action on your employee, because your employees are doing whatever they want.



This is the forth time airtel has changed/disconnected my connection without informing me.



Now my SIM card is displaying "SIM card Registration failed".



I spoke to customer care (3rd July 3, 2008 at 8:15 pm, from my alternative number) more than 50 minutes with Mrs. Nadini & Mr. Venkatesh (Manager).

They are telling the number ([protected]) is allotted to some one else.



Day before yesterday I cross checked with customer care and they told that this ([protected]) number is in my name.



But now they (customer care) are suggesting me to go to any airtel outlet and take new SIM card they will provide new number.



But when I requested them to raise a complaint and give me ref. number. but they are refused to raise complaint.



i have made received call with the same number ([protected]) now i am unable to make /receive calls.


You should activate my number ([protected]), or else I will go to consumer court.

My previous Ref. No. is 17288849 airtel has closed it without informing me anything.



With Warm Regards,



Anand

--- On Tue, 7/1/08, anand


From: anand
Subject: Fw: [protected]
To: [protected]@bharti.com
Date: Tuesday, July 1, 2008, 12:34 PM

Hello officer,



I, Mr. Anand Inamdar, user of airtel postpaid mobile service in Karnataka circle has taken a new connection on 27th June, 2008 ( cell no. [protected]).



This is the third time airtel has changed my number without my notice.



Today, I spoke to your customer care executive three times (1st July, 2008 at 10:30 am) with Mr. Manjunath, Miss Chandra & Mr. Anand and Mr. Prashant (manager) from my alternative number but they are disconnecting my call.



And airtel had closed my complaint without my confirmation ( Ref No.[protected].



I know very well that this is not a technical problem.

One of your employees doing it intentionally & misusing his position in organization.

Without login ID & Password to your server how can anyone change mobile number & data base of any costumer?



Could you trace the person who did the same?

And take action on him/her?

I hope you will do your best at least this time.



Regards,

Anand I







--- On Mon, 6/30/08, anand

From: anand i
Subject: [protected]
To: [protected]@bharti.com
Date: Monday, June 30, 2008, 2:16 PM

Hello Officer,



I have taken a new airtel postpaid connection on 27th June, 2008. My Number is [protected]

I was received and made call for two days (27 & 28 June 2008) also in roaming with the same number.

Some one has made call to me and told “I am calling from airtel and we will provide you new number” but I was refused to change my number.

Now my number is not working.

When someone call to my number there is announcement saying “invalid number”

I had spoken to airtel customer care (from my friend cell) and they have given me ref no. 17288849, they are telling that they did not find any data base with my number.

Today, Monday 30th 2008, I have visited airtel office which is opposite Jayadev Hospital, Bannerghatha road Bangalore.

And spoke to airtel executive ( Asha Rao), she told that my number has changed.

How can airtel change my number?

I think one of your employ had made it intentionally.

Could you take legal action on your employee?

And reactivate my number [protected]

I have paid 300+199+100= 599/- rupees in cash for this number.



Regards,

Anand I

Dear sir/madam
Today july 23 2008
Time 8.30 pm

Incident.

Few months ago (3-4 months ago) a executive name krushal thakker came from collections behaved rudely when he came to collect a bill payment. He dint have a id proof that he works for airtel. I had asked him for a receipt but he did not gave the receipt. Then i spoke to his boss someone who runs the agency. He said they are a new agency since 3-4 months so they dont have id cards for their executives. Finally, the executive gave me a recepit saying he wont give it next time. This is rude behaviour.

The same executive krushal thakker came today and created great havoc at my residence today... He came today... Used abusive language like madarchod loda stuff you can kill for if you hear this from someone... His boss atul bhansali is aware of the situation.

There are three executive involved
1. Krushal thakker
2. Hemal parmar (Team leader)
3. Atul bhansali (Head or manager of these executives 1 and 2)

I spoke to mr bhansali who was looking into matter. If you want i can send a complete account of the incident.

I would like to know what should i do.. Shall i log a police complaint or... Options are many?.

This can be a criminal case against airtel.

I want someone senior to look into this matter. I want an explanation oral as well as written. If you wont reply or investigate the matter i will write to consumer forum.. Post this mail to various blogs and posts and log a police complaint.

Jay
Airtel number[protected]

Hi,

I am Shweta Sadani from Chennai and i have applied for Airtel Corporate(Cognizant Technology Solutions) CUG postpaid connection(Plan 125) 2 months back. My number is now in the name of my father Mr. Bishnu Kumar Sadani. To avail this corporate plan i have to get the account transferred to my name. Hence i applied for the TOC and submitted the necessary documents to Mr Arun ([protected]) who is under Mr Christopher ([protected]). I require my CUG urgently and I have been enquiring about the status of my CUG everyday for the past one month and these people tell me that it'll definitely be done that day. However there are absolutely no steps that have been taken on this front. Nothing has been done to activate my plan. I am extremely dissappointed with the service of a good company like Airtel.

I would really appreciate it if Airtel takes the necessary steps for my transfer of account and my CUG activation.

I am really unsatisfied with the Airtel friends service. I am unable to make call to my Friends Group members between 3.00 Pm to 12.30 Am. I have selected this plan as it provides very cheap calling between group members and it is really beneficial for students and other too. But i am unable to take advantage of this service as i am subscribed with this service.

Can anyone please solve this problem? Please i really stuck with this.

Please Help.

Neelesh P.

i bought a new airtel postpaid connection on 1st july from the dealer of airtel by the name of Ace services(located in kalyan west).the name of the incharge is Mr.Naresh.his cell no is [protected].he promised to activate the card in 48 hrs.but its 23 days now that its not activated.the details of the card are:
SIM NO:[protected]F
DUAL IMSI:[protected]
MOBILE NO: NOT PROVIDED...(said that airtel will give me the no after the card gets activated.)
PACKING DATE:21 APR 2008
MRP :Rs.599/-
he doesnt respond to my calls.i left him many messages but didnt get a feedback.please help.

Ref : cell no.[protected] ... Visited Airtel Gallery @ Chembur, Mumbai-71 on 22-07-08 @ 7.05 p.m., to get a duplicate sim card .Gallery Not maintaining seperate complaint register, also unable to maintain stock of simcards, I had earlier visted same on friday was called back on tuesday i.e.today. Gallery refused to issue a sim card & unable to either note my complaint in register or attend the customer in this world of competition. The resposible executives Mr.Ravi, Ms.Mamta, Ms Pooja neither available to personally face or attend me, & provide me with a duplicate sim card on request, instead i was directed to distant gallery either at vashi, or ghatkopar from here at 7.15 p.m. also complained at customer care from gallery direct line attended by some exec.Vrindda & later sen.Exec. Mr. Asif [protected]@ 7.10 p.m. to 7.30 pm without being able to give a satisfactory response that is needed to maintain a customer in this world of competition. Kindly note the fact that the gallery is not maintaining the Seperate Compaint Register, as well as not maintaininig the Stock of blank sim cards either postpaid or prepaid. why issue licence to such gallery in this age to hi-fi, if they are unable to even provide the customer with the sim card without which motto of the company is unable to succed. can some one imagine of providing telecom service in gsm without supplying sim cards to customers ? if yes then i am least update with the inventions of science & technology.
Thanking you.
Yours Faithfully
Kamlesh H Nandu.
[protected] /[protected]

I am highly upset with the aitel service. Now a days they just sell their product and don't bother to give the service. I had paid my bill 1 month ago and my connection is not yet active. I called them several times but no satisfactory answer was received ffrom their end.

Its such a shame that a company like Airtel who is ruling India is doing thing like that.

I would like to change my service provider coz i know...AIRTEL IS GOOD FOR NOTHING

Shame on ur name...u have disgraced ur own reputaion man ... I was ur honest customer from past 7 years...

hi,
we take airtel corporate plan for Rs. 699/- as on 10.07.08 but till date we not received any sim card the sale officer Mr. Amrit mob. no. [protected] who work under the Region Manager Mr. Rupak Chawala mob. no.[protected] when we contact with us nobody can give us any sufficient answer we give our ID proof address proof on our companay's Letter head cheques for the sim card but till date we not received any sim card.Kindly look into this metter becasue behaviour like this reduse company's Goodwill in the market.
Pls do the needful.

Hi

I have applied for the postpaid connection of Airtel and paid the refundable deposit money of Rs 599/- (refundable security deposit of 500 and 99 towards Sim charges) via cheque in favour 0f N.S. SYSTEM DEVICE (AIRTEL) and was informed that the service will get activated within a week.

But till today, its almost a 2 months, I have not got the connection for the same and not even had communication from Airtel. I feel that i have got cheated in the name of the said scheme.

I have also addresed my greivance to the " AIRTEL" lower parel office on 25th June, 2008 and its almost a month passed for the same without any response from Airtel. Please find depicted the below communication with airtel for the said scheme.
[protected][protected][protected][protected]
To

The Manager,
Bharti Airtel Ltd.,
1st floor, Peninsula Chambers,
G.K.Marg, Lower Parel,
Mumbai – 13

25th June, 2008.

Sub : Not in receipt of new Sim and Mobile No.

Dear Sir

I have applied for your new postpaid scheme for monthly rental of 199 and paid the
cheque no. 694622 dated 26/05/08 in favour of N.S. SYSTEM DEVICE (AIRTEL) amounting Rs. 599/- (refundable security deposit of 500 and 99 towards Sim charges).for the said scheme. I have been provided with the customer copy of Subscriber Enrolment Form, serial no. B340362

The cheque got cleared from my ICICI bank a/c. on 30/05/08 but still, I am not in receipt of new sim & mobile no.

I would urge you to please look into the matter on the priority basis as its almost a month passed away from the day of application. I have a full trust on the service of “AIRTEL” being a customer for 2 long years.

Waiting in anticipation for your quick response.

Regards


KIRANKUMAR GUPTA

Encl : Xerox copy of Subscriber enrolment form, serial no. B340362.
[protected][protected][protected][protected]
Please advise me with the next course of action in this matter. As i am facing poor service and feedback from "AIrtel' officials.

Hoping to get the favourable response to my grievance.

Regards
KIrankumar Gupta

Everyday from my balance one rupee gets deducted.I have been facing this problem for the last few months.Then i contacted customer care and i was informed that mine connection comes under airtel daily rental plan something, so i need to do a validity recharge of 800(1 year validity).Then I did my recharge.Now also daily 1 rupee is getting deducted from my balance, and when i contacted the customer care I am again asked to do another validity recharge for 1 year.When i asked the guy why this problem is occuring he just disconnected the call.Can you help me regarding this???

"DETAIL THIS NUMBER-[protected]