Airtel Complaints & Reviews

I wish to register this as a high level complaint and require your immediate and kind attention.

I am an Airtel(prepaid) user from last 4years with the number [protected]. I had no concerns what so ever while it was a prepaid number. Recently I've converted the same number to postpaid and a storm of problem arrived.

Airtel executive came to my office on 23/06 without any notification and called me up for the relevant details when I was on Leave. I still managed to reach office and provided him with all the relevant details on a day when I was on leave.
Following day, my Airtel number was disconnection quoting "negative verification". I called up customer care department and was advised that there status states "verification not done because details not shown". I called up the Airtel executive on his mobile number who verified my details and he stated that the verification has already been completed however, we are unable to update the status because of server delay. I called Airtel again and was advised for the verification again. The executive on 121 arranged for another verification on the following day at my billing address but no one arrived. I had to call again for the third consecutive for the verification as had received another message of "negative verification". This time it was agreed that the executive will come to my place and I will show him my office ID proof. Following day engineer came to my office address, I repeat my office address and called up. He stated that he cannot come to billing address and the details had to be shown on the office address. I told him that I am on leave and cannot show him any details. He stated that he can meet any one of my friend who will just sign the document and verification will be completed. As advised by him I arranged for one of my friend to meet and sign the document. I had my line disconnected due to no fault of my own and had to call at least 15times and staying in queue for no reason. Meanwhile, I had my Outgoing Calls Barred for at least 20 hours when I prefer to make most of my calls from my mobile (as has no other number) which I was unable to. Next day of verification I called up Airtel Customer Care to check the verification status and I was advised that I had another number [protected] on my name which I used almost 18 months back and the outstanding for that number is Rs 5300/-(approx). I know nothing about the number and had no other number apart from the number I am currently using and also not sure how this enormous outstanding amount reflecting on my name.

I joined HCL on Sep'06 I have given all my details to an Airtel Executive outside my office for a postpaid number with Advance Rental of Rs 699/- for 1 year which I never got because I was told after a week of document submission by that executive that the promotional plan is not active anymore and was offered a different plan. I cancelled the deal as not happy with the different plan and asked for the copies of the document I provided. Executive told me that the documents were torn away and hence cannot be mis-used.

Please note that I had no other number apart from the number I am using from last 4years. I never received any bill for that above number and nor received any verification call and not even signed any document. I asked Airtel to provide me the details viz document signed by me before activation of the above mentioned number, recording of the conversation during verification before activation of the above mentioned number and most important the recording of outgoing calls to prove that I used the number.

I had not received any proper response from Airtel.

Regards,
Sandeep Chakraborty
+91-[protected]

that i am getting calls from unknown numbers

I am a airtel retailer. [protected] had been activeted on 12.04.2008 & rechareged with 148 on 14.4.2008 but the validity is yet 0. I have complained many times to easy helpline but the result is nothing.Plz solve my problem as soon as possible.

1. An unidentified person whose cell No [protected] is harrashing my family from last three days. He is calling again & again and using pornographic language.
2. You are requested to identify the address of the person using cell No [protected] and intimate so that suitable disciplinary action can be take against the defaulter.

3. Thanking you.

Sincerely yours.

Havildar Jagdeep Singh
PA to Commander
HQ 13 Sector RR
C/o 56 APO

On 02 Jul 2008 to resolve the pending issue of addon connection on my existing mobile [protected], I tried to approach Ms Rupali the designated NODAL OFFICER at Indore Offic on Mob No [protected], which instead was responded by a gentleman ANKIT BARIYA who was not only a confused person but was not able to converse in simple english, he refused to forward my call to NODAL OFFICER Ms RUPALI & if such executives I shy to come on line, the web site of AIRTEL should not show their names & mobile numbers of such callous NODAL OFFICERS. Mr ANKIT inspite of my repeated requests refused to provide me the E-MAIL ID of the corporate office of AIRTEL MOBILE. It is matter of shame that a company with over 7 crores mobile subscriber, has such callous NODAL OFFICERS who refuse to listen to customer requirements and work in watertight compartments. If I am NOT responded by an EXECUTIVE of AIRTEL MOBILE in next 15 days, I will be constrained to break relationship with AIRTEL MOBILE

Hello Sir,

I am pankaj yadav, S-387 shakti nagar, lko. I applied for a Airtel gprs setting for send (fun) 54321 But i, m not reciving any seeting for gprs last five days.i'm using idea and bsnl gprs in my mobile phone sony res z 550i.but at this time i'm using airtel prepaid sim but they are not provindin any seeting for gprs & i'm calling no of time in airtel custumer care but they don't give any satisfied ans. my mobile no is[protected]

Kindly look into this matter and reply as sson as possible.

Thankyou.

Sir,
Myself Muhammed Shoaib Amber i am a Airtel prepaid (M.P) customer my number is [protected] i have registered for ndnc on 10th of feb. 2008 my ref. no. of my registration is is S[protected] but still i recieve promotional calls i have complained it to customer care 7 times but still i recive promo calls mostly from this two numbers [protected] & [protected] there is no effect of my complaints no one to listen what to do.
thank you please do the needful.

My Ph. No. is [protected](Prepaid) my Complaint,

mai abhi bangalore mai hu.mera sim rajasthan ka hai veha per mere hellotune the vo yeha per remove kerne hai yeha per ho nahi rehe hai. yeha per balance kut reha hai. mai yeha per 4 month k liye aaya hu.mai 4 year se airtel use ker reha hu. rajasthan custmber care se bait bhi nahi ho rehe hai.

Dear All Concerned,

Please note that I have an Airtel cell no.[protected] even after paying my bill's air tel just disconnect the complete of my no's many times when i am on roaming this time also I am in Mumbai and even after giving the payment to Airtel collection boy in delhi he has taken 25000/- cash. but Air tel disconnect my cell .

Please if any one can help me in this regard as Airtel customer service is just not take call's .

Regards,

Rohit Sharma

Dear sir,
i had requested to send me the details of call summary for the month of june 2008, but till dated there is no feedback.
my mobile number is [protected]

we highly appreciate your best service and hope so to do the needful at the earliest.

regards,
A.Mohd ali

I has have purchased airtel prepaid sim 5 days ago also submitted the related documents on the same day but the service is not yet activated.I needed this very urgently but am very disappointed by such delayed behavior from airtel.Please take related actions as soon as possible

Hi All

This is to inform you that I was treated so rudely by customer care team that I had to literally abuse teh lady agent. Basically I wanted to activate GPRS on my mobile and I called up Care team for that but three agent told me that they wud have to keep the call on hold to seek inforamtion and they simply disconencted the call, I got very frustrated and I called teh dept. once again, this time a picked up the call ( Durga ) and refused to transfer the call to supervisor and said ( agar teko supervisor se baat karne ki hai to raat me 10 baje ke baad phone kar ) this is the way she was speaking to me, I there fore angrily abused her for the rude behavior, she then went ahead adn disconnected the call saying ( tere number ke saath dekh kya karti ).

After 15 minutes of the call my Missed Call Alert service was activate without any consent and Rs 15/- got deducted from my account, further to that hello tunes got activated for 365 days and teh tune was a piglet.

I have made a complaint againxt this in custoemr care dept. on the same day and spoke to Mangesh ( Floor Supervisor ) he checked details and apologised for same adn promised teh refund fo the deducted amount also told that other service wud get deactivated within 24 hrs time.

But I kept on receving call from one number which was from Vega Centre ( Pune ) who was actually activating the services and also had a big argument with me over the fone regarding the same. The person who was calling from Vega Centre was Ajay according to him. Now I am unalbe to use the service.

Kindly do the needfull for above mentioned issue.
My Mobile No. is: [protected]
The Calls were made to customer care team on 26/06/2008

Regards
Rameez

respected sir,
please mail me my call barring pasword.
my mobile number is [protected]

i take a new airtel connection for the use mobile office where i can connect it to my laptop but the thing is i do not get the paper bill in my mailing address when i complain it on to airtel customer care they tell me will will send it with in 2 days but after 1 payment i don't recive the bill i face the problem to see the charges or other usaes after that i give my office address to send the bill in my office but that is also not possible for airtel one day some one calling on my number and tell me i am a airtel enploye i am on your office when i found the guys in my office no one is my office .
i giving my mobile number to you if some one help me on the topic then help me





yours faithfully
satyajit rout
mob-[protected]

RESPECTED SIR...
1. I M MAJOR ANUP THAPA A SERVING SOLDIER OF THE INDIDN ARMY PRESENTLY PERFORMING MY DUTIES AT KARGIL.
2.RESPECTED AUTHORITY ON 28 JUNE 08 I WAS TRAVELLING FROM DELHI TO CHANDIGARH.ENROUTE MY BUS STOPPED AT A PLACE CALLED PIPLI.I MADE A CALL TO CHANDIGARH.THE CALL WAS LESS THAN 3 MINS, AND ANOTHER FOR 24 SECONDS.NOW I WAS HANDED OVER THE BILL OR RS 55.77 FOR THE FIRST AND RS8.20 FOR THE SECOND CALL.I ENQUIRED AB IT TO THE SHOPKEEPER HE TOLS ME THESE ARE THE AIRTELL CHARGES.IN THE BILL YOU WILL FIND A WRONG DATE THATS OF 19/6/2005.WELL SERVING AS A SOLDIER IT REALLY PAINS TO SEE THAT A RENOWED COMPANY LIKE AIRTELL DOING SUCH YOU ARE REQUESTED TO CLARIFY THE MATTER AT URGENT BASIS OR I HAVE TO KNOCK THE DOOR OF CONSUMERS COURT FOR THE OTHERS WHO ARE BEING CHEATED.THE SHOPKEEPER TOLD THAT THESE ARE THE STD RATES OF AIRTELL.ALSO THE SPEED OF THE PULSE WAS VERY FAST.HOWEVER I HAVE BEEN USING AIRTEL FACILITES FOR A LONG TIME NO SUCH INCIDENT HAS HAPPENED I M ALSO THINKING OF REPORTING THIS MATTER TO WHATEVER SOURCE I CAN TO ENLIGHTEN THEM ABOUT THE SAME.THE STD NO FROM WHERE I MADE MY CALL TO MY HOUSE AT CHANDIGARH IS [protected].PRESENTLY I AM ON VERY SHORT LEAVE AT CHANDIGARH.I WANT IF THE TAMPERING WITH THE STD MACHINE IS BEING DONE THE SHOPKEEPERS MUST PAY FOR IT AS THEY ARE SPOILING THE NAME OF AIRTEL.
3.I M SURE U WILL SEE TO MY MATTER AND TREAT IT MOST URGENT.
4.I HAVE ALSO GOT THE COPY OF THE BILL WITH ME.
5.I WISH YOU TO CONTACT ME ON [protected].I WILL BE GRATE FUL TO YOU

THANKING YOU
YOURS FAITHFULLY
MAJOR ANUP THAPA

please send me the last two months call detail & airtel bill ph- no
[protected]