Airtel Complaints & Reviews

Dear Sir/Madam,

Here the Issue details are:-

Step 1:-> My Airtel Phone line and Broadband internet was down this Sunday May 25th 08 and I raised a Ticket # :-> 7198052 on the same day. Person Visited after 2 days
i.e. on 27th May and it was fixed.

Step2:-> My Broadband was still not working and I’ve been told to raise another Ticket and I raised that and the Ticket # was :-> 7288504 raised on May 27th

The person provided “WRONG RESOULTION” report to the office and said phone is dead. Please refer my above complain number and the phone was already repaired.

Step 3:-> I’ve been asked to raise another ticket which is Ticket# 7310986 (Raised on 28th May 08)

Today is May 29th and my Brodaband is still down, while phone is working fine.

Sir,

I am working in Infosys Mysore and for the past one week i am not able to make or receive calls. I called airtel customer care 6 times for this issue and logged 3 complaints on this but its not resolved yet. Yesterday i got one message in mobile saying that your problem got resolved, but actually it was not resolved.

Actually the issue is with airtel tower in infosys campus, hebbal electronic city Mysore. All the airtel customers here facing the same issue for the past one/one and half week. Still airtel is not repairing it or resolving this issue. I am totally frustrated with this irresponsible act from airtel side.

Regards,
Stanley Raphael

Sir,
i have a airtel life time mobile No-[protected].I would recharged to 525/- on 15/05/08 (20:55 hrs )in kota raj through Kamal communication (mob. no- [protected]) . The kamal comm.is a airtel dealer. Rechargeed amount 525/- by mistake has gone in mob no-[protected] and it is mobile swuich off continously from same date.
So I am already submitted above complaint on 16/05/08 (11:31 hrs) but do not transfer the abount in my mobile till date.
TXID-[protected]
So please requested to same problum.
Tannks;

Dear sir,
Myself Krishna Rayudu, Gulbarga-Karnataka, India Holding a Mobile connection of Airtel prepaid No [protected].
Since the last 2 months i.e, Apr2008, May 2008 there was an unauthorised deduction of Rs 25 on every month 27 behalf of Mobile chat.
The Vasmobile chat i have not asked or ativated
I HAve calld about 6 times at customer care ref nos [protected], [protected], [protected], [protected].
They told that they resolve the problem with in 48 hrs on 2nd may 2008.
Surprisingly they have sent one msg on same Dt as we solved ur complaint against Mobile chat
But in this mnonth i.e, May by 27 again same Rs 25 deduction
There si no end for this injustice, unfair, unehtical thing from such a Reputed corganization? Airtel!
Krishna Rayudu
MSc (PhD)
Gulbarga

Aren't we all suffering at the poor quality of service at the hands of Airtel? The so called "atoot network" can't hold a conversation of 60 seconds without bad voice quality or call drops.

I have been a customer of Airtel for 10 years and in this specific instance I have been complaining for 1 year about the poor coverage in our building with no redress. First they kept denying it, then they asked for specific locations (e.g. DND bridge call drops), finally they asked for a list of subscribers with phone numbers in our building.

After initially being resigned to my fate, I put together a list of 70 phone numbers in our building and sent it across to Airtel (email history attached below). Needless to say their latest claim is that they are setting up a new base station in our location, uhh sometime next year maybe!

The honest truth is that operator networks are overloaded. They spend nothing on upgrading capacity and find it convenient to hide behind "the government does not give us more spectrum...". When in reality they are bending radio physics and have pretty much maxed out the usable spectrum/equipment. In essence each time they sign a new customer, they are diluting OUR existing customer quality!

What are we to do? I'd like a one year refund on my phone bills and "number portability" so that I can move over to Vodafone or Tata or Reliance.

The gaul of Airtel adverts - "Airtel ka atoot network" "100% Service Promise" are nothing more than misrepresentations to the public and the regulator TRAI should do something about this.

What is the correct forum for such redressal? Anyone have any ideas? Maybe we can start a signature campaign...


[protected]Transcript of latest emails from Airtel[protected]--

Dear Customer,

Thank you for contacting Airtel.



This is with reference to your email expressing concern regarding network problem on your Airtel number 98101290xx . We understand your concern and will work together to resolve your issue.



We wish to inform that as per your complaint number 16710369 we have checked our records and found that the new site is being planned at Noida Sector-6 and the same will improve the network coverage in that area.



The issue is being taken up with respective department again. We will revert to you at the earliest.



We appreciate & value your feedback as this helps us in planning our future network augmentation.



It has always been our endeavour to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.



We value your association with Airtel.





Regards,



Jagjeet Singh

Customer Services

Airtel





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


---- Original Message ----


Hi Team,

Please process as self paid account.

Regards

Archita B
-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/28/08 9:20:13 AM with subject : RE: Complaint of Poor Coverage by
[protected] --------


It is now 14 days since we heard back on this issue. Airtel ka "atoot
network" is a joke... Maybe you guys should spend some more money on fixing
customer issues!

Please let us know if we should start negotiating with Vodafone and start a
"Airtel Haters" blog on Google?

Sachin Mehra

-----Original Message-----
From: gu.[protected]@airtel.in [mailto:gu.[protected]@airtel.in] On Behalf Of
[protected]@Airtel.in
Sent: Wednesday, May 14, 2008 6:09 PM
To: Sachin Mehra
Subject: Complaint of Poor Coverage by [protected]





Dear Mr. Mehra,

Thank you for writing to Enterprise Services - Corporate.

With reference to your e-mail regarding network concern, we would like to
inform you that the below mentioned request has been registered and
forwarded to the concerned department, your ticket number for the same is
16710369. You shall be receiving a revert with the status within 48 working
hours.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Assuring you the best of services.

Warm Regards

Gurpreet Singh Bal
Enterprise Services ? Corporate.

PS: In case you require any further assistance, please

? Call the toll free number[protected], available only from your
Airtel mobile or Airtel fixed line connection, anywhere across India
? Call at[protected], in case you are not using an Airtel Connection
(not a toll free number)
? Mail us at [protected]@airtel.in
? Fax us at[protected]



-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/14/08 3:49:27 PM with subject : RE: Complaint of Poor Coverage by
[protected] --------


Manish,

Answers to your questions:


Landmark: Near Rohan Motors, NOIDA.



? Duration of problem: Already mentioned in my previous email if you
had
cared to read. Replicating here:
Duration of problem : One year or more; recently it has become so bad



? Type of handsets: We have close to a hundred users with BlackBerry,
Nokia, Samsung and LG handsets. I use a Blackberry 8700



? Number of signals (0, 1, 2, 3, 4): Already mentioned in my previous
email.
Replicating here:
Signal strength : Mostly not more than 2 bars. In basement usually
1 bar. Blackberry users EDGE signal is intermittent



? Voice quality (Good, Average, Poor): POOR POOR POOR. Numerous call
drops. In fact basement it is impossible to answer a call.



? Area (Indoor, Outdoor, Basement, In car): Indoor - Basement, GF, FF
and SF of our own building




? Wall type (Brick, Concrete): Normal Brick building using RCC column
and beam structure




Thanks,
Sachin Mehra



-----Original Message-----
From: Manish30.[protected]@airtel.in [mailto:Manish30.[protected]@airtel.in] On
Behalf
Of [protected]@Airtel.in
Sent: Wednesday, May 14, 2008 1:58 PM
To: "Sachin Mehra"@bharti.com
Subject: Complaint of Poor Coverage by 98101290xx






Dear Mr. Mehra,

Thank you for writing to Enterprise Services - Corporate.

With reference to your email expressing concern regarding the network
coverage, we thank you for your feedback as your voice helps us in planning
our network augmentation.

We would request you to please provide us with the following details so
that
the needful can be done from our end:

Landmark:

? Duration of problem:

? Type of handsets:

? Number of signals (0, 1, 2, 3, 4)

? Voice quality (Good, Average, Poor):

? Area (Indoor, Outdoor, Basement, In car):

? Wall type (Brick, Concrete):

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Assuring you the best of services.

Warm Regards

Manish Sharma
Enterprise Services ? Corporate.

PS: In case you require any further assistance, please


? Call the toll free number[protected], available only from your
Airtel mobile or Airtel fixed line connection, anywhere across India
? Call at[protected], in case you are not using an Airtel Connection
(not a toll free number)
? Mail us at [protected]@airtel.in
? Fax us at[protected]


-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/14/08 8:55:34 AM with subject : Complaint of Poor Coverage by [protected]
--------


Complaint being filed by : [protected] Sachin Mehra Area where poor coverage
: B-5, Sector 6, NOIDA (inside office building)
Duration of problem : One year or more; recently it has become so bad
that no calls are holding.
Number of Airtel users : Close to 100, numbers provided below
Signal strength : Mostly not more than 2 bars. In basement usually
1 bar. Blackberry users EDGE signal is intermittent


AIRTEL Numbers affected in the same building:

[List of 70 numbers]

i want puk code for airtel sim card .

Dear reader,

Please beware of entering into any kind of contest which AIRTEL offers you to participate. They make us make unnecssary calls and collect money but the prize they give away by wrong means to their own people and persons.
if somebody has been cheated pl contact me...[protected]
[protected]@yahoo.com
rgds/ Vikram

Sub: Fake promise by a AIRTEL agent.

Respected Sirs,
We are the members of a colony named KRISHNA VATIKA, Delhi Road, Meerut, U.P. At present there are 30 families residing and 20 more are going to come within 5-6 months.

For security purposes, we wanted an intercom connection facility among ourselves and with the gatekeeper.
Mr. Amit (mob no +91-[protected]), a representative (from Meerut)
of your esteemed organisation contacted us.He offered us a plan, according to which if we apply for 10 or more connections of Rs 241 pm, there would be an intercom connection among the residents and also with the gatekeeper.He promised to waive Rs 350, the cost of apparatus.He asked us to pay Rs 500 per connection, which would be adjusted in the bill. We made a cash payment to him Rs (500 x 10 = 5000) on May 5, 2008. He promised us that he would give us the receipts the very next day, which we haven’t received till today. (the proof that we have submitted the amount is the wiring which he had done).
Seven out of those 10 applications have been installed, and three connections are still pending after 20 days. The free intercom phone at the gatekeeper has also not been installed.
Now, Mr Amit has stopped answering our calls.Many complaints have been lodged at 121, but unfortunately no action has been taken.
Since promises made to us have not been fulfilled, we kindly request you to either disconnect our phones and return our amounts or setup an inquiry against this person named Amit. Please do the needfull.
Waiting for some positive action from your side.
Thanking you,

Date : May 28, 2008

Yours sincerely,
Residents of KRISHNA VATIKA
DELHI ROAD, MEERUT, UP.
(Opp. TO ORIENTAL BANK OF COMMERCE )

i had downloaded a malayalam ringtones from rediff mail on 27th may 2008 and the cost for the ring tone was been deducted from my prepaid account and got the confirmation msg stating that the ringtone will be received shortly...still not received the ringtone. Called 121 and spoke to CRE Santosh and he said that he cant give any information about why the cost is deducted and told to call after 24 hours. Airtel callcentre are the worst call centre i suppose...the Customer CARE Executive dont care for the customers. They just want to wrap their calls as fast as they can and then could sit idle and chit chat.

Dear Team
I have be calling 121 visiting ARC Kalayani Nagar and VEGA Centre for the MCA ACTIVE & A PARTY DEACTIVE since 16th March 2008 but then of no use I justed wanted to know if AIRTEL is charging me the rental for MCA then why cann t they give service to the Customer
I had called 121 around 14 TIMES visted ARC 5 times met Mr M H Qureshi Centre Manager but then of no use and lastly i thought this problem will be resolved by VEGA CENTRE but then it was of no use for your information that i have beeing to VEGA CENTRE on[protected] and 31st March 2008 but then everyday they said one ANSWER i e wait for next 24 hours and the Cust Care Exec named Ms Ajeeta even doesn t know how to talked to customer and her behaviour toward a POSTPAID Customer is like this then for Prepaid only Almighty is last hope So on 31st March 08 I have written letter to the Mumbai People and had a receiving from her but then that is also of no use
I have sended mail to Nodal Officer nodalofficer mumbai airtel in and Appelatte appellate mah airtel in but then sending mail to them was of no use.Are they working for the Organsation
I have heard alot about CUSTOMER DELIGHT and CUSTOMER SATISFACTION from AIRTEL where all has gone
So finally i have only the last option as i have written mail to 121 airtelindia com but then even i didnot got even a COURTESY CALL FROM AIRTEL 121so know i have been left with one option to move to Consumer Forum and Print Media because of the Mental Agony and Time you people have taken.

Thanks team, but then hope this WILL BE NOT REPEATED WITH ANY OTHER CUSTOMER.
With Reagrds,
Abhinav Anand
[protected]

I had a postpaid Airtel connection at Hyderabad and I have recently shifted from Hyderabad to Bangalore. Day before my transfer, I visited one of the Airtel Customer Care Center and settled my dues. Instead of closing the account, they have suggested me to relocate the connection to Bangalore for Rs.99/- which is valid for 15 days and I can use my number as local at Bangalore. They have also promised that as far as possible they will provide the same number to me and at least the last five digits will be same.

When I went to Airtel Customer Care at Bangalore, they have informed me that there is no provision for relocation and I will have to book for a new postpaid connection.

After that I have called the Airtel Call Center at Bangalore and Hyderabad a number of times and asked them to close my account. Each time they have informed me that they will arrange a call back and disconnected the line.

Now they have made the bill with full roaming, even for the initial 15 days time

I got 2 messages from Airtel (on 13-may-2008 and 25-may-2008) saying that "There is a full talk-time offer if I recharge my mobile with Rs.155". I have recharged on both the days. But, only Rs.138 was credited in to my account. I have complained to Customer care 4 times-but they are simply saying "Sorry" and taking the complaint. But, there is no response from them till now and even the amount is not credited.

My mobile no. is : [protected]

Hey! I have Airtel unlimited 256 kbps plan ... and monthly charges are Rs.750/-. For past 2 months the browsing and downloading speed is very slow. At the time of applying the Airtel Broadband the Airtel people promised me that i'll be getting an speed of 40kbps to 50kbps. But rite frm the day 1, i'm getting 20kbps to 25kbps speed. The Airtel peoples are fraud. They cheat the customers.

Hello,

I activated GPRS service on my Airtel conecction...after 2 days i deactivated it..
Even after deactivating the GPRS service i was being charged for it...they deducted Rs.200 from my balance and stopped the deduction when my balance reached Rs.3.
On contacting the Airtel Customer care...i got my refund ..but from the next day itself again the deduction started ...till date they have deducted my 180 Rs.
Now whenever my balance is more than 15 Rs. ...Airtel is deducting Rs. 12 every time for the GPRS service...

The worst part is that though they are charging me for the GPRS connection...the GPRS service is suspended...

im very much frustrated by continuosly calling the CC and emailing them my issue...

Please look into this as soon as possible...
Else i will be forced to take some serious action

Respected sir/mam,

I'm unable to send any sms for activation and for wrong recharge from my etop up no. i.e[protected].I'm being facing this problem since 10 days, due to this my business is being affected, i'm losing my regular customers and i informed my area distributor[C.B.S Enterprises] and the manager"Mr.HARI" long ago, but theirs no action being taken from their side. So i kindly request u to look into this matter n take some action as soon as possible.

Sir,
from last one month I am not get contacted to your customer care services because when I call to ur customer care executive the computer simply says that please send ur query by SMS which gets me in trouble so much. I am using the airtel services from last 2 years and the airtel gives me the full satisfaction from last 2 years but now a days it gets me in trouble and not me satisfaction Its haryana network are also getting so harsh day by day. So my request is that only please listen my complaint as quick as possible.

I purchased a new prepaid connection from Kishenpur-Manwal(Jammu) on[protected] with thw assurance that the connection will be actrvated with in a day or two. To it is[protected]. The connecytion has not been activated till now in spite of repeated assurance by the concern agent from time to time. This ha made my routine life more dificult on joining at new place. The nimber given to me is [protected]

To

The Bharti Airtel Limited,
H-5/12, Qutab Amlience,
Mehrauli Road, New Delhi.

Subject: Change of ownership and address of cell No.[protected] and [protected]
Sir,
It is to submit that I had given an application regarding subject mentioned matter along with all the necessary documents as desired by your dealer to M/S Shah Televentures, Shop No.1 Green Market Complex Jalandhar at their sub counter S.R mobiles Near Dera Satkartar Jalandhar.
I am extremely sorry to inform you that the dealer appointed by you has made me to come again and again mentioning the server is down etc. etc and now the papers are with them since 26 feb. 2008. I have been told to deposit Rs 1400/- while receiving the papers as bill due, where as I had deposited Rs 2200/- but my ownership has not been changed when I inquired from the agency the representative Ms Shikha told me that as I have filled only one form for transfer of two no.s so the Head office has rejected my case and again asked me to fill one more declaration form which I got signed from the original owner my brother Mr Arvind Kumar after about one week when I again inquired about my case I was told that I have to deposit Rs. 700/- for my subject mentioned first no. and Rs.450/- for my second no. again I had deposited Rs.1000/- and Rs.700/- each for respective no.s vide receipt no.[protected] and[protected]. on dated 20-5-08.
I was astonished to hear from customer care today on 26-05-08 that till date they have not received any request for subject mentioned case.
You are requested to get the needful done at the earliest and send the separate bills for above mentioned no’s and take action against the dealer for harassing and wasting my time.
Thanking you in anticipation.


Ashwani Chaudhary
Corporation H.No.4
Green Model Town,
Jalandhar, Pb.
Copy to
M/s Bharti Airtel Limited, S.A.S Nagar, Mohali, Punjab.

Dear All,

We are on the progress of renovating our residence which indeed calls for demolishion of
outer fence.Right now i am using your broadband connectivity thro the DP box affixed at the
same fence as mentioned above.
In this connection, we referred you guys for shifting the DP box to different location to your customer care
(198) before 2weeks.
They have promised this issue will be sorted out within a week & later said it will be resolved
before 23rd may 2008.
The bad thing is, by knowing the reputation of Airtel, i started trusting your company to a
greater extent.
Later on, i felt how fool i was . really horrible experience with your guys for providing a false
unprofessional answers.
As a routine basis, daily i used to call your executives to trigger a start
I have taken a strand, hereafter i will not recommend so called Airtel to anybody to go for it >>>i am very clear .
these days i am canvasing people/relatives etc for not to use AIRTEL here onwards.,
I am really happy abt canvassing

I have never seen such a worst response even the customer is indicating he is dejected

I suggest you to remove my broadband connection as quick as possible, bcos there are
plenty of other service providers who r doing better better enhanced service than yours.

I recommend you to feel shame for a few Min's for fooling peoples in this country>>> Please Please feel shame
Do you want me to pay some money for feeling shame >>if so, please let me know.

I would like to highlight you the reference number"s of my complaints etc for yr ref.
My Airtel number >>42846428
My Name>>Premkumar Santhanam
1st Request Number>>6842464
Latest Request Number >>7011558

pl acknowledge the receipt of this mail, pl take 2 weeks to respond for mail, so that will
make fun of Airtel''s reflex to my friends.
I will not wait anymore, If things r sailing in the right direction, we will channelize
this issue to consumer court.
--Regards,
Premkumar.S
MAHLE INDIA PISTONS LTD

I have purchased a data card connection in August 2007 2007 from Airtel. As against the commitment, I could not use the data card for next one month as I was travelling. Apparently, the roaming services were not activated on the card. I had to lodge several complaints before the roaming is finally activated.
The problem was still not over. I could barely use the data card for a few days. Rather I could say i managed to log on, but I could hardly do anything with the poor speed and the connection used to get disconnected every few minutes.
After a few days, it stopped working altogether. Startng 8th and 9th of November 2007, I lodged a series of complaints. Every time I was apologised by Airtel that there is some technical problem and it will be resolved in next two hours. but the next two hours did never come and I never been able to use the connection after that, despite repeated complaints.
Where the airtel was not working on the connection, It kept on sending me bills every month, even when the connection was not working. I had paid an advance money when I got the connection installed and never got the value for the money spend. Not even that, I kept on receiving bills.
I wrote a letter to airtel and ask Airtel to give me an acknowledgement of the same. Airtel refused to give me an acknowledgement, unless I pay the dues of Rs. 1200 first. I refused to pay for it as I did not get any service. I had already paid an advance which I could never recover.
After few days, airtel started harrassing me with the notice from the lawyers and and frequent calls from their call centre. There is no place where i can lodge my grievance, but I decided not to bow down to the harrassment done by Airtel.
I will move to consumer court after this and will make sure that Sunil Mittal has to explain this.I will fight this till supreme court if required. Airtel may check from the call history about the number of complaints i submitted with them and hours i spent with their technical team trying to resolve this issue, without any support from their side. I have all those compliant numbers and dates written in my note book. Will produce them before the court.