SUBJECT:WORST SERVICE OF AIRTEL & HARASSMENT TO CUSTOMERS
Dear Sir,
With reference to Airtel Broadband and land line no [protected] I would like to inform you that,
1. Myself Puneet Sharma, have fully paid the Airtel Bill for no[protected], Upto December 2007 .later i received my january month bill on first week of February which states that i had used internet and land line from 25th january to 31st january, which is practically impposible as me myselr vgot married on 27th january and i was in jaipur with my whole family from 25th january till 31st january
2. After that I had talked with your customer care executive to disconnect the Airtel connection immediately.
3. Again on 7th february i ahd talked to your customer care executive and they since then promised em that they will disconnect my service within 24 hours i even had sent mail requesting to disconnect the above number.
4. But in 3rd March 2008, I received the following mail, in which Customer Services Executice, Devraj and Shailesh sonkar has mentioned that “We have checked our records and found that you had words with our executive regarding disconnection” but on 28th fevruary which in itsefl was shocking, still i request them to disconnect tyhe service as i will not going to make any payment for my monthyl rental
5. Again I called on 12 march 2008 that my service is not getting disconnected and i am receiving bills from your end which i will not going to pay
6. But to my utter surprisement on 13 th april I again received call from you executive and that tyoo on a regualr basis that repay the bill to the earliest which for my more surpirsewas shocked when they sdaid there os no record of you mentioning to disconnect my service
7. More surprisingly, My wife received threatening calls from Phone No.[protected] a phone Number from Tis hazari Court, Delhi) and she was told to contact M.J & company Solicitor and Advocates at +91-[protected], As I contacted Adv Sudesh Gupta, he also threatened me to pay else it will not be "good for me", he asked me to make the payment of 1000 Rs as my total outstanding was 1609.00 Rs otherwise "I will see you", which he asked me to make "out of the court settlement"
In this regard I would like to remind you that I had already informed in February 2008 to the Customer care Executive as well as through E-mail to discontinue my above number . But instead of disconnecting in february 2008 you disconnected in May Mid and you have levied undue charges to me till April 2008.
8. Although I have sent mails on 14th May and 16 th May 2008 and then after reminder not to harass me, but almost after three weeks, no action has been taken from AIRTEL, eventually i statred getting nuisance abusice calls from legal department of AIRTEL which states " make the payemtn else you will be in trouble"
In this connection I request you to send me an " NIL(ZERO) OUTSTANDING BALANCE STATEMENT " as on today immediately otherwise I shall not only publish all the above matter in all theleading news papers of India regarding harassment to customers but also shall be compelled to take the shelter of Honorable Consumer Court for
i)Deficiency in Service
ii)Levying undue charges on customers( Inconsistent amount Rs. 1609)
iii)Harassment to Customers
iv) Threatening by advocate to self and wife
v)Mental Tension
vi) Mental Agony and
vii) pray for suitable Compensation with Cost of the Case.
An early and suitable reply as well as "Zero balance Statement" is solicited please.
With Regards
Puneet Sharma
[protected]
Aug 14, 2020
Complaint marked as Resolved
This is for your kind attention regarding below mentioned matter.
After given payment and 2 emails to Mr. Arindam Banerjee, Mb.:[protected], till I am receiving mobile bill and telephone call from Airtel Customer Care to my Father-in-law's land line regarding payment.
Now I am requesting you to please look into the matter regarding this.
Thanks
Anindya Banerjee
[protected].
Details emails from my end are given below for your doing needful:
Dear Mr. Arindam Banerjee
This has reference to my email dated 28.11.2008, regarding below related matter.
Again I have received Airtel Bill for payment and today (16.01.2009) my father-in-law have received a phone call again for payment.
I do not understand why this again happened.
Please look into the matter seriously.
Awaiting your reply.
Thanks
Anindya Banerjee
[protected]
[protected][protected][protected][protected]
From: Anindya Banerjee
Sent: Friday, November 28, 2008 9:27 AM
To: arindam.[protected]@gmail.com
Subject: FW: ANINDYA BANERJEE OLD MB. NO>[protected]_ALREADY SURRENDER THIS NO.
[protected][protected][protected][protected]
From: Anindya Banerjee
Sent: Thursday, November 27, 2008 4:35 PM
To: arindam.[protected]@gmeil.com
Cc: [protected]@yahoo.com
Subject: ANINDYA BANERJEE OLD MB. NO>[protected]_ALREADY SURRENDER THIS NO.
Dear Mr. Arindam Banerjee
This is in response to our over telephonic discussion regarding my OLD Mobile Connection No. [protected], which still in active but I had already paid my all outstanding amount on 12.06.2008 at your AIRTEL RELATIONSHIP CENTRE: 3g Zone, 104/B, Raja S. C. Mullick Road, Kolkata 700 047. Garia, Baishnavghata, near Andrews College and also sent message thru mobile message system on 16.07.2008 and SR Nos. are i[protected] and ii[protected].
All my documents with SIM CARD are handed over to Mr. Deep of 3g Zone Airtel Releship Centre on the last month and I have given your mobile number to contact you immediately.
On 12.06.2008 Mr. Deep have provided me two postpaid connection of Rs.999.00 plan after clearing the whole outstanding amount of Rs.168.00 (approx) and submited the application to disconnection of my Mb.[protected].
Now my request to you to please contact Mr. Deep, Mb.: [protected], 3gZone, Airtel Relationship Centre to get the all details regarding this matter.
Please look into this matter seriously and deactive this mobile connection (No. [protected]) immediately.
My new post paid mobile no. [protected], if any quiry you may contact.
Awaiting your reply.
Thanks/Regards
Anindya Banerjee
Asst. Manager - Insurance Kolkata
Bata India Limited
27B Camac Street, 1st Floor, Kolkata 700 016.
Mb.: [protected]. (O[protected] Extn.:422.