I took an airtel postpaid connection (plan 599) from airtel dealer at Kichlu Chowk, Airport Road, Amritsar, Punjab (owned by Ms Priya Mehra, Sr. leader Ph-[protected] as indicated in the business card given by dealer) on 21 Apr 08 and allotted with number as [protected]. after four days i got an sms as my verification went wrong and subsequently outgoing call facility on my number discontinued. I immediately approached the dealer and requested for a reverification. during the subsequent days also, as the dealer said, my verification again has been negative. The guy who came for my verification given his statement as he approached my residing place and when enquired he got a negative response.
I am a defence personnel (IAF) and I strongly believe that the guy who came for my verification didn't turn up to the right spot. On the sixth day my incoming facility also discontinued. Every after when i approach my dealer, only thing they can say is, sir, i have done my job and now its the verification department to give clearance. I have submitted two copies of my address proof. is it that much difficult to find a defence person who is residing just two kilometer away from the dealer itself? The same time my room mate who also got a connection on 23 Apr, got verified his address.
Finally, on 16 May 08, after making so much effort myself to get my verification done, one guy came for the purpose. He even don't have my proper address or the address proof given by me or any authority letter or a proforma for the purpose which he came. He noted my address in a chit and promised me that my connection will be restored soon. The same evening incoming facility got activated. I called up the fellow on [protected] and informed about the same. He told me that the dealer did'nt forward my papers to his office yet.
Even today, on 17 May 08, my outgoing facility has not been restored. My bill for the month is about to out without even getting the opportunity to use it.
I wonder that the airtel compay has no hand in the dealer or the verification agency? They even refused to give me a receipt for the amount (Rs. 550/-) which i paid for the connection. I is that much headache and time consuming to be a customer of Airtel?
I hope that i will be acknowledged.
Aug 14, 2020
Complaint marked as Resolved 
i'm using airtel prepaid from 1.5years.
i have so many problems with your GPRS service.
right now i've subscribed MOBILE OFFICE as PER DAY 15 RS.
but as your provided poorest service i can't work speedy.
i getting just 7 or 8 kb/s speed and thats not enough.
relience and hutch gives better speed more than 40 kb/s speed.
look,
my friend using NOKIA 6233 same as mine,
he using vodafone prepaid n connecting mobile to computer n getting up to 40 kb/s speed and I getting just 7 or 8 kb ps.
do some thing otherwise i'll change my service.