Airtel Complaints & Reviews

The day I activated my SIM, the same day I made request for DND activation. Airtel call centre person told me that it will be activated within 40days. What a hell! even after 40days I kept on getting business cals and SMSs. I called 121 again and they promised the same and also told me that I have made no request!!!!! This time I asked the name of the person I was talking to, she gave me the name. What a fun, after another 40days I was disturbed with same calls and SMSs. When I again called 121, they told me the same story. When asked about the female I talked earlier, hey said no one with that name was ever engaged with their call center. I asked them for my last calls audio recording, they simply refused without knowing that I have the same recording with me which I can produce.

WHAT TO DO TO STOP SUCH CALLS AND SMSs please

I got my airtel USB Data Card with new Airtel connection on 19th/Feb/08 which got acivated only 0n 28/Feb pm due to some faulty SIM cards.

On 2nd /Mar/08, my data card stopped working. I was informed by customer care that there is some problem in delhi area and connection will resume by evening failing which I went to Kamla Nagar Showroom and they asked me to take the USB Modem to Service centre.

At service centre (ADONIS Electronics Pvt Ltd), I was informed that there is problem with USB Modem and it need to be repaired which will take 5-6 working days.

In all this this process , it is the cusomer who has suffered. I required GPRS services on urgent basis , and this is what I got.

I have opted for 999 plan for GPRS services to avail unlimited download,but have used internet services for not more than 3 days from the day I got the connection.
I contaced 121 service and they told me that for GPRS, I will be charged on prorata basis from the day i Got connection, to which i strongly object . Its not my fault if SIM was faulty andgot activated only on 28th . Also the new USB Modem is not working.

Since then , I am sending mails to Airtel Customer care and their Grievance cell, but all in vain without any reply

Sumit Gupta
[protected]

I had very weird experience with AIRTEL. I took AIRTEL Landline with Broadband connection on 23rd April, 2007 when an AIRTEL representative offered me the connection. I paid Rs. 850/- (CA/REC No. 116256, SEF No. 155520, Dated: 23/04/07) as initial deposit for “Super Three” scheme (as told by the executive). The landline phone was installed at my residence. However, the modem was not installed as I did not own a computer during that time. So far, the story was good.

On one sudden day, I found my landline connection to be dead. It happened before my billing date without informing me. I did not receive any telephone bill from the company.

I paid Rs. 616/- (REC No. 194638) as a billing amount on 8th July 2007 (My connection is still dead).

I shifted to a new place and request for shifting of the connection. The reference number for the request is 55330, dated: 14/07/2007. The new place is around within 200 m from the place where I used to stay before. I got a call from AIRTEL Sector-57, NOIDA office. They informed me that shifting of the connection would not be possible owing to technical issues.

I had to switch to a different service provider which cost me another initial deposit.

I got a call again from AIRTEL Sector-57, NOIDA office asking me to pay Rs. 100/- so that they can close the chapter with me. So, I paid the amount to an AIRTEL executive (REC No. 473365, Dated 26/08/07).

On 8th March, 2008, I got a call from an advocate appointed by AIRTEL who was threatening me for a court case under Section 420 & 421 of IPC. The advocate suggested me to pay Rs 2300/- before 2:00 PM on the same day in order to avoid the court case. He also threatened me of arrest warrant. I rushed to the AIRTEL customer office at Sector-18, Noida and communicated orally the message of the advocate to the Landline/Broadband service executive. I also communicated all the transaction details with the references and the arguments. I pleaded him for sorting out the issue as I was over occupied with other tasks. He referred me to Sector-57 office which was far away from that place. I drove to Sector-57 office in spite of the work in hand. I was made waited there, and finally the executive taking care of all the court cases (as I was told by the other executives) informed me orally that the company will file the court case if I don’t pay the amount.

With this kind of attitude of the AIRTEL, I am feeling mentally harassed. It is even adversely affecting my job profile and personal life. I feel difficulties in concentrating while at work. It is very shameful for an honest and responsible citizen to hear this kind of allegation and threat from an advocate even when he is not guilty. AIRTEL is responsible for this. I am frustrated with AIRTEL’s customer service.

I recharge my mobile No [protected] on 1st March 2008 for Rs 222 at 2.00 pm. By Mistake money got transferred to No [protected]. Now the person who has charged my mobile did'nt guide me about the pullback at all and when i came to know about it and i ask him he was not ready to listen to me at all. Later on he showed me the message which he sent to his dealer for the pull back on his no. His Phone no. is [protected] and his address is Mahavir Frames 105,Cresent Mansion, Pandita ramabai Road, Opp. Gamdevi Police station, Gamdevi, Mum-07. He says the pull back takes six months. I just want to know if the money is pulled back on his no or not. Because i have no other way to find about that. I hope for a positive response.
Thanks
Rani Sharma

On 7th March '08 at 19:17 hrs I received a message on my mobile no.[protected] "your subscription to VAS PACKGG has been activated and Rs.99 has been charged to your account." I may inform you that I have never opted for such request as I am not aware of such useless packages. Moreover I am using this mobile only for incoming calls and am using it very rarely. My recharged of Rs.100 which gives Rs.76 only last for 3-4 months; then how can I opt for such options. The whole date I am receiving unwanted messages/calls from Air which I immediately delete/cut the line.

In this connection I talked to Ms Ritu of Airtel Customer no.121 on 8-3-08 at 11:50 hrs. who told me that this amount of Rs.99 will be revert back to to my account within 48 hrs of time and I will be informed about it. I am sorry to state that even after elapse of 48 hrs of my complaint neither I received any message nor any amount is credited to my account.

I therefore request you to kindly get me this refund of Rs.99 immediately and inform me about the action taken.

Thanking you

Regards

Vijay Karwal - Airtel prepaid no.[protected]

Dear Airtel,







Customer name?Abhishek Kumar



Mobile No. - [protected]



Complete address—Sri Deepak Das, C/o- Abhishek kumar, Mahadewa, Near Shiv mandir, Siwan, Bihar- 841226.



Exact location- Mahadewa, Near Shiv mandir, Siwan, Bihar.



Area- Siwan.



Floor- Ground Floor.



Handset model- Sony Ericsson, K310i.



Problem: - No GPRS signal in Siwan Town. When I go to Patna & Chapra Town than My GPRS is working fine, after that I go to Siwan

Than my GPRS is not working.










Problem- last one month GPRS is not working in my mobile, in this matter


I am also call you?re your call center but till date my problem is same.

I am use the number in siwan, Bihar, The actual problem

Is gprs single is not available in siwan. So, kindly see the matter in

urgent basis.

This is to bring to your kind notice, the issue regarding my Airtel Mobile No.- [protected].
I have been complaining about it since last 2 months in your branch office as well as on complaint portal/board.

ISSUE:- I have been using it as a postpaid connection since last 2 yrs. But as I decided to get it converted into a prepaid connection, I have been facing a lot of problems to get it activated.
I got a New Sim on 15th, Jan'08 after completing all the formalities and submitting the desired documents. which was supposed to be activated on the next day BUT since then it has not been activated properly and 3 Sims have been changed so far. Now, your executives say that their is an issue with the Documents. I am not able to understand how is it possible...as I have been using this no. since a long time as a postpaid connection. But still, on demand...I have submitted the documents again on 6th, March'08.
The Connection is still not active.
Connection taken from - Shastri Nagar Branch Office.
In the Name of - Mr.Ram Gopal Gupta
Address - 561, Phase 2, Dugri Road. Ludhiana.
Contact No.[protected]

I am amazed to see the working of an organization like yours. I was not expecting this kind of service & experience from AIRTEL. It is really hopeless and shameful.

Please look into the matter and do the needful asap.

i was a post paid connection no. [protected] which i have disconnected as per official procedure w.e.f. 20 nov 07. To my utmost surprise i have recieved a bill on the same no. for feb 08. bill no.[protected] for an amount of Rs. 176.74. Please explain.

My name is ramrao dugale. my mobile number is [protected]. my GPRS facility is not active but my balance is daily debating by Rs.12 per day.this balance debating starts from 13 or 14 feb 2008 up till daily.one time they return me balance at 27 feb but it is half of the my debating balance up till 27 feb. but my balance is daily debating is not stopping. today (11 march 2008) my balance is RS.-3(minus).
I daily call to the customer-care but i am not satisfied by their answeres.

i am postpaid customer of airtel my no is [protected] i have a problem in my bill that my local call to land line is rs.1.20 but according to there add. one for every one that all local call to any no in any bill plan is rs.1 but still they are taking more then it so why it is so is i am other then every one please do some thing on it for me

MY mobile is lost, so i want to block my no:[protected](Delhi ncr)

i am not getting my mobile bill of airtel from past 6 months earlier i was getting all information and i could pay my bill on internet account provided at their website but from 2 months my id has been deactivated and after repeated contacting on 121 help line they always said that their system is getting upgrade and never responded and this month they overcharged me and moreover not providing any details.

kindly suggest they way forward.

Dear AirTel,

Customer Service In-charge,

I am holding Airtel no.9960#######. It was a pre-paid connection till one of the telemktg agents Merry ([protected]) approached me via cool call, and gathered advance deposit and document during 21-22 Feb against the SIMs card. The activation time delay was not mentioned at all.

The activation request then processed by Mr. Sanjay ([protected]) and since 28th Feb till now (6 days so far) the no. is NOT activated.

Neither of these two persons were answering my call on the day I am writing this !!

Interestingly I am no able to use any of pre-paid (old) card or post-paid (new) card.

I WAS UNABLE TO USE EITHER OF THE CARDS.

Also, here in Metro city I could not seek proper guidance from any of cust service nos.

Postpaid: [protected]

Prepaid: [protected]

The AirTel gallery @ FC Road, Pune was also unable to assist in helping customer like in my case, on the excuse telling that agencies are different.

The no of head office at Swargate just rings.

Thanks and regards/.

AA

I registered my number of Airtel for National Do Not Call Registry on[protected]. And according to the rule, all promotional calls should be ban with in 45 days. Still I am getting the calls of Airtel's Hello-Tunes. I informed to the customer care of Airtel 2/3 times. They noted my complaint and told me that this will not happen in future. Now whenever I call regarding this matter from other phone, they disconnect my phone. Because my customer care service is not working. I informed to: [protected]@ndncregistry.gov.in They forwarded my email to: trai.[protected]@yahoo.com Nothing happend. I informed to: Consumer online resource center(www.core.nic.in). They forwarded my complaint from:[protected]@core.nic.in to:phalguni.[protected]@airtel.in but nothing happend.

My name is Sanjana Sharma n my airtel prepaid no. is [protected]. In the past few days my balance is being deducted saying the download of some VAS. I have no idea of what this is. Also i tried callin the customer care but the call is not being transferred to the executive. In the recent past my balance has been deducted to a large amount though the VAS download deducts Rs.1.50. I dont know what is happening. I hope to get some help through this complaint.

Dear Sir,
I request to you that a person which I have provided service worth rs.15000. He gave me a Airtel no.[protected] . He is refusing to give the money when I contacted him he did not receive his mobile ,now he has changed his mobile .so please give me his address and new mobile no....

My airtel no is [protected] and i have over 40 rs in my balance on
8th mar and i connect to intenet which cost Rs 20 for 24hr. but i
found only Rs2 in my account on todays morning.
so plz tell me where the rest money goes.

Sir,
My Complient is that Airtel has a short range in my villege. The tower is situated atleast 10 km from my Home.