This is with regards to the mail mentioned below and the my harrasement at the hands of Airtel. I've asked Airtel to stop my connections since day 1 of taking them but I'm still receiving bills and phone calls on my home number for payment of the same. They never speak to me directly even though they have my Vodafone number but to people at my home.
I've never activated the number, I've not even taken the sim card out of the envelope but I'm still getting bills. The number on the bill is [protected]. They never did my verification at the time of taking the sim card. They met my dad and said they would be back to verify me, but they never did.
I've spoken to 3 executives, including a senior named Anil and he had promised me that the connection would be cancelled. I'm not paying for a service that I've never used from day one. Below is the mail I'd sent to them and to some newspapers. But till date no relief.
Please help me!
[protected][protected][protected][protected]
From: Sheldon Coutinho [mailto:sheldon.[protected]@trent-tata.com]
Sent: Thursday, November 29, 2007 10:43 AM
To: '[protected]@indiatimes.com'
Cc: '[protected]@airtelindia.com'
Subject: Subject: Atrocious customer service from Airtel call center
Dear "to whomsoever it may concern"
This is with regards to terrible customer service that I have been the victim of at the hand of Airtel customer service. I've been the customer of Vodafone for the past couple of years and was thinking of changing over to Airtel after being led on by a couple of Airtel marketeers.
On Sunday 25th, I was approached by two individuals from Appco Marketing (who claim to the sole marketeers for Airtel) who were selling Airtel connections. After much ado, I took two connections from them, one was a triple 3 connection and the other was a Hotline plan. The Hotline number was a free number to which I could make or receive free calls from my primary Airtel number. Sort of like a family number. I have a similar setup with Vodafone with a key difference being that I could make calls to the Hotline number even if I was in Goa (as claimed by the people from Appco). I decided to take the connections and paid two cheques of 599 each as refundable deposit.
However, I was not convinced about the free calling from Goa and so I checked out the Airtel website. However, I found no information about the Hotline number. I called on call center number and when I went through the options, I got a "This number doesn't exist" message. I tried various combinations of options and finally got a customer service rep called "Kiran". He told me to call up another dept. I told him that I had tried and couldn't get through and that I just need the above mentioned clarification. He told me that I would be charged for calling on the Hotline number as per std rates! I was shocked but before I could react I was disconnected. I called up again and I was disconnected immediately after being answered. This happened twice before I actually had to beg the rep to let me remain online. I had recognized the voice and it was Kiran each time. Apparently he seemed the only person taking calls that evening.
This time I asked him to put his superior online. In quite a menacing voice he said that his TL would say the same thing. Finally completely frustrated, I told him that I will cancel the service immediately, he actually had the audacity to tell me to "go ahead and cancel them"!
I've already spoken to the people at Appco and I've told that I've "stopped cheque" the cheques I have given them and told them to take back the sim cards. The person at Appco, Yogita had the audacity to tell me that one customer will not affect their business. They should learn a lesson from Vodafone who were literally begging me to stay after I called them up and told them that I was switching to Airtel.
I am very upset and frustrated with the customer service at Airtel. I've worked at a call center too some years ago and I've never heard of such rudeness. I'm only sending this mail so that others can be warned of what might happen.
Sincerely,
Sheldon Coutinho (Vodafone customer)
Aug 13, 2020
Complaint marked as Resolved 
Airtel — poor service - irresponsible reply
I am forced to send this complaint to you as the circumstances are created by Airtel Mobile services, a few things which has happened to me recently, in terms of customer service of airtel however few things have made me so upset.i have three mobile connection with Airtel for more than 30 months, since last 2 weeks i am not satisfied by their service, every month i have promptly paid my bills to airtel. in last three month they put up late fee to my bill, i have informed customer support every time they give assurance to me this mistake not rised in future and adjust the late fee in my account and told to me you not pay the late fee. but last month bill statement shows to pay the bill immediately. in last two weeks several times block the outgoing calls of my connections, when i informed to them and they release the out going call facility. again block the outgoing call facility in the next day, again and again i inform to them. on 9th of this month I showed my cheque for last month bill at Airtel centre Rootes, No.18, Old Bank Of Baroda Street, Ambattur and put it in the cheque drop box. from 10th onwards my sim of all three connections blocked. today morning i spoke to customer care, in response of my compliant my blocked connection is revoked. with in one hour of activation again my connections are blocked. i need proper explanation of their activities from responsible person or otherwise i decide to terminate my connection immediately.
I am prepaid Airtel mobile user & my no. is [protected]. Airtel has just started a Friend chat service on my mobile on Trial basis and without any information to me. It never wanted any such type of service but they started without my consent.
After 3-4 days they deducted a fee for this activation again without any information to me. I have never asked them to subscribe or continue this trial scheme on my mobile. Even on activation of this scheme on my mobile they didn't sent any confirmation message or SMS to me.
When I asked to Customer Care center then the reps (Dharam, Muthuk and Manjeet) talked very rudely to me regarding their scheme and refused to refund the money. They even asked me that if I want then I can sue them in Consumer Court and they will do like this only.
How could Airtel activate any scheme on Trial basis without my consent and without any information?
How could Airtel subscribe any scheme on my mobile without sending any message to me?
How could Airtel deduct any amount from my prepaid amount without any information to me?
How could Airtel customer care reps (Dharam, Muthuk and Manjeet) talk to me like this ?
Airtel is just Ridiculous. I just hate its Service. I will not recommend anybody else to have Airtel Service.
BHARATI AIRTEL — IRRESPONSIBLE ATTITUDE OF BILLING DEPT
Billing Deptt of Bharati Airtel in GHAZIABAD area is very bad.I cleared all my outstanding bills in the first week of JUNE,2011 and deposited Rs 907/- as advised, for keeping my LL phone in Safe custodcy for the TWO Months (June and July2011) as I was going abroad for this period.
On my return I have been getting SMS from AD-airtelFL and phone calls from some unknown LL nos (not from 121) and some email ( from an strange e-mail ADDRESS)-with fake bill ,in my opinion.
I did not get any paper-bill or e-bill from AIRTEL directly after May 2011.
I am not FULLY SATISFIED with the response of the customer CARE representative who becomes available through 121, and has promised to look into the issue.
I want to get FULL CALL DETAILS and the adjustment of my SAFE CUSTODY DEPOSIT of Rs 907/- .
What should I do
Airtel — Never adopted or consented for this service
My mobile number is [protected]I am also victim of this fraud service "TIPSBYYUVRAJSINGH". I never opted or consented for this service. This seems to have been done by service provider AIRTEL on its own to loot unsuspecting customers.
Afterall where this money is going? Can any body help to find out and expose the fraud? If any body can guide how to deactivate it, pl inform me.
phone no[protected] name-RAJIV KUMAR GROVER
ADDRESS-G-35, LAJPAT NAGAR-2
NEW DELHI-110024
PLEASE REMOVE ZAPAK SERVICE FROM MY I P TV WITH IMMEDIATE EFFECT TILL FURTHER INSTRUCTION FROM ME
REGARDS
R K GROVER
M-[protected]