Airtel Complaints & Reviews

I have raised complaint for excess billing which the company charged on calling a toll-free number. They told that it is chargeable. I asked them I have another prepaid number which allows me to call this number without any extra charges then how come a postpaid user is getting charged for it. I applied for porting the number but they raised a bill with a late fees. They didn't answered my query but to raise the bill they closed the request without consent. According to the company the plan I am using is a platinum plan with high priority services but that's totally a lie.

Mobile No.- [protected]
Customer ID- [protected]
Service provider- Airtel

Airtel does NOT provide any helpline for resolving fastag complaints.

Please let me know what can I do to legally prevent Airtel from being a Fastag supplier.

I am quite willing to go to court, but I need to know how to get started

I made a payment of Rs. 1436 for airtel no. [protected] on 14th oct 2020, the amount got deducted instantly and i was stucked on the “processing” page (on myairtel app). I spoke to customer care but they redirect thr customer to bank and when i spoke to bank they are redirecting to airtel.

I have been facing network issues with my broadband. Not getting appropriate speeds due to which I had raised a request on 26th September to change my plan and it's been almost 19 days till now I have not received any call from airtel. I have reached multiple times to customer care, the only answer I received was to wait for another 12 hours somebody will reach out to you. No one has reached out to me till date even after the case is escalated to back end team. I am not sure what should be next action steps.

I have paid pepaid recharge plan of ₹48/- (3GB top-up). Eventhough the amount has successfully debited from my bank account but no recharge is added to my number.
The number which I have made the ₹48/- plan: [protected].
Date of the incident: 14/10/2020
Kindly look into the issue and add the ₹48/- plan to the above number.

I have applied for the fast tag under transaction ID FT[protected] on 7th Oct but to my surprise i have not still received any update nor received my fast tag after 10 days of ordering it. There is no update on the payment also and I cannot track this in airtel app also. The customer care no is always busy. Kindly reimburse my money. Such kind of service was not expected from such an esteemed company like airtel.. Please refund the money.

I have recharged my mobile number [protected]through Net banking for Rs. 49 on 14th Oct 2020 and received with the BANK transaction reference
NUMBER:[protected]IGAJQBBOH3 and it was also completed successfully but my mobile is not yet recharged.

thanks

I have recharged my mobile number [protected] through net banking for Rs. 199 on 14th October 2020 and received an SMS with Transaction reference[protected] and airtel prepaid txn[protected]IGAJQAETB5 of Rs. 199. SBI ONLINE Bank transaction was also completed successfully but my mobile is not recharged. Till now I got no message regarding the recharge, although the amount has been debited from my bank account.
i want to try contact with customer care but unable to connect the process is very complicate and very bad.

regards
PRAVAT

Hi,

on 14th October 2020, I have recharged Rs.598 plan to my airtel SIM via airtel app. the amount got deducted from my account. but the plan didn't get recharged. Please look into the same and assist.

Recharge Receipt Details
Reference number HDFC bank :[protected]
narration :[protected]CCAAIRTELIN

Dear all,

Recently I converted my airtel postpaid connection number [protected] to prepaid Jio connection. Few days back I received an outstanding intimation from Airtel for Rs 78.18/- and accordingly the amount is paid through online banking using relationship number (copy att). Hopefully they has not updated the payment in their records and my jio connection is barred.

The number is used in my all official records and now I am facing hard time because the service to the number is no more available. Kindly look into this and update your records and intimation may please be issued further for uninterrupted service in my number.

Regards
Sunil
[protected]

It's almost been 15days registered complaint. No proper response. After done recharge of 4G am getting 2g. Work is being held. No use to continue with this this network. Changed my sim twice same network wasted 200rs. I suggest to don't buy this Sim.

I can’t even remember since how long I have been complaining about this. I don’t know why there are no network signals inside and near my house. I have raised multiple complaints about this both on call and in the outlets. I have waited enough. I’ve been a member of airtelfor more than 11 years. It’s high time for you to resolve this. I want this to be solved immediately.

Amount remitted online for broadband connection. Not installed due to network problem. Got a message that refund would be made. But till now no refund is made. Kindly reply.

I mistakenly left my FastTag on my sold car, which was constantly passing through Tolls and deducting my money through Airtel Bank that it was attached to.

It wasn't the new owners fault, as it was driven by his employee and he wasn't aware, and neither we could reach out due to network non availability on the highway.

On asking the Airtel folks to block the Fastag, in spite of giving all validation, they then asked me to write emails to wecare. By then almost 200Rs was gone from my Airtel Bank.

As a last resort I CLEARED my Airtel bank account, so that atleast the minimum amount would stop auto toll payments.

Through emails I have requested to first block and then detach my fasttag from Airtel Bank as Im worried, although the new owner has informed me that he has removed the FAstag sticker. I have also asked to close my Airtel bank account as this is a big problem.

This policy of auto charge can be a real deterrent and even after my emails and phones, Airtel hasnt taken any action. Hopefully, raising consumer complaints can resolve this.

I have recharged my mobile number [protected] through Net banking for Rs. 298 on 14th Oct 2020 and received SMS with transaction reference #IGAJPYLGV8
Bank Transaction was also completed successfully but my mobile is not recharged. Till now i haven't received any SMS for recharge but the money is already deducted.

I have ported to Airtel and while trying to tele verify, I am not able to connect to number and call fails every time. I had removed inserted sim multiple times but nothing is helping.

I have opened a airtel wallet and add money 210 rupees.When I was adding
Money there are no problem but when I do reacharge or transaction then show me your debit is freeze.
Why this problem? as they are fraud me. Please try to remove my airtel wallet.

Hello Sir/Mam,

i have accidentally recharged a wrong number ([protected]) instead of ([protected]) on Airtel number from PhonePe app.

i am looking forward to receive a help regarding reversal of the same.

Right Mobile No. [protected]
Wrong Mobile No. [protected]
Amount : 2498
Transaction ID : N2010131558599965896998 (PhonePe Transaction ID)
Date: 13 October 2020 3:59 PM

On 13 october 2020, all the airtel user in our area sector 39, gurgaon faced very big issue with the internet connection, we were not able to connect to internet for anything, nothing was working, not even calling. Due to this issue many o[censored]s faced serious issues in our work and srudy life. This thing should not happen with such a big telecom company.