Airtel Complaints & Reviews

I have contacted many airtel store regarding airtel xstream fiber, but they say it is not feasible in my area, and don't have any idea about how much time will it take, due to this corona lockdown we students are in great need of good internet connection, my friends living over here also need the same, please do something airtel, i have been in this problem for now 4 months. (Date-20 march 2020)

Email - [protected]@gmail.com

My self prem chand garg, i have applied to port my number [protected] from idea to airtel on 12.06.2020. On 15.06.2020 my idea connection is disconnected and i have received message from airtel on my alternate number that "dear customer, your mobile number [protected] is ready for activation now. Please insert your sim in your handset and call 59059. Your tele-verification pin for your activation is 74309".

Thereafter, i just insert my airtel sim to handset, but it is not showing network since then. I have followed the procedures for activation i. E switch off my handset after inserting sim and trying to call at 59059, but against it is showing no network. I have contacted the problem before airtel retailer and airtel store. All of them has changed the sim 5 times, but no issue resolved. I am very disappointed with airtel and regret on my decision to port number from idea to airtel.

You are requested to take action on the same on an urgent basis.

Regards,
Prem chand garg
Alternate mobile number [protected].

I have recharged my prepaid mobile number [protected] on 21june 2020 through your airtel thanks apps and online through net banking yes bank payment credited rs. 149 and still it is not activated. Today is the last day my incoming call to be stopped as your msg updated by sending regularly sms.
Please take necessary action to continue my mobile service. Details are as follows. My mail id : [protected]@yahoo.co.in

Mobile no. [protected]
Pack amount : rs. 149
Payment method : others
Transaction id : net txn: payupayment [protected] payupayment
Transaction date : 18.6.2020

Hi,

I have ported my postpaid airtel to prepaid plan in feb 2020.
I have done the frc from shop as suggested. But even after that i am not able to make any online recharge for my number.
Trying to contact airtel via 100 different ways from march.
Its been 4months and i am struggling to get this rectified.
Please help.

Thanks in advance,
User

Hi sir,
I request you to install mobile tower in my village, because of long time we are facing network issue in my village. Total mobile user is 2500 in my village.
Only jio mobile network is in my village, but internet speed is very low.

Name :- ravindra vitthal thanage
My village address :- a/p:tikhol, tal:parner, dist:-ahmeadnagar, pincode:-414304
Mobile no :[protected]/[protected]

I have recharged my dth account with service id [protected] on[protected] through my airtel app with amount rs 310/-.
Amount deducted by citrus airtel from my hdfc bank account but nither the same was credited to my dth account nor returned back to my bank account.
Also there is no mechanism of lodging complaint either in the my airtel app or on customer care number.

I have port my number from vodafone to airtel and not able to complete tele verification as 59059 is not working.
It's my primary number which i have port [protected]
For now you contact me on [protected]. Can call me any time please resolve this query asap.

This is almost 6 reminders on the same subject and not getting any reply. Do you believe customers should move out from airtel. Please dont asked for dsl number and other details again, please take resoblity to read the complete email.

Hi team,

This is extremely ridiculous support from airtel, the query which is asked since the first email is not being answered even after 15 days.

My dsl number :[protected]_dsl

Land line number : [protected]

Please answer the following questions

1) my connection has been having issues for almost more than 1 month. I understand from the executive who visited my home that i would get the revert back charges for the duration the internet is having issue. Please track the complaint record and revert all charges.

2) previously i was getting a discount of 100 rs on my connection, is that still continuing?

Hope this time i am getting a correct answer to my query, next time i will mark this email india head and ceo of airtel.

Regards

Sami khan

On wed, jun 17, 2020 at 11:17 am sami khan wrote:
Hi team,

This is extremely ridiculous support from airtel, the query which is asked since the first email is not being answered even after 15 days.

My dsl number :[protected]_dsl

Land line number : [protected]

Please answer the following questions

1) my connection has been having issues for almost more than 1 month. I understand from the executive who visited my home that i would get the revert back charges for the duration the internet is having issue. Please track the complaint record and revert all charges.

2) previously i was getting a discount of 100 rs on my connection, is that still continuing?

Hope this time i am getting a correct answer to my query, next time i will mark this email india head and ceo of airtel.

Regards

Sami khan

On wed, jun 17, 2020 at 7:27 am e support wrote:
Dear customer,

Warm greetings from airtel!

This is in response to your email about concern for the airtel fixedline number [protected].

Please be informed that, the current plan is airtel-ul-plan 1099 350gb (200mbps/1024kbps) combo plan.

Regarding internet not working;

Please kindly revert back mail if you are facing issue on network, we will raise complaint for that.

Thanks for writing to us.

Regards
Akshayapreethi y
Advisor-customer experience
Bharti airtel limited.

On tue, 16 jun 2020 at 11:49 am wrote:
* external email. Treat hyperlinks and attachments in this email with caution. *

Hi team,

This is very unfortunate and disgusting support from airtel.

Without looking into trailing mail just reply blindly on my emails.

I want to immediately escalate my issue to higher and need to have a call back.

If my issue is not fixed within 24 hours, i will request for dissconnection.

Regards
Sami khan

On tue, 16 jun, 2020, 11:46 am e support, wrote:
Hello sami khan,

I am sengaiyah, your airtel experience advisor.

This is in response to your email on bill plan change for your airtel account number.

I am unable to process your request as details on your airtel mobile number and airtel fixedline number is missing in your email.

Please write back to us with yourairtel exact account number or fixedline number and mobile number, fixedline number or dsl id and i will be happy to help you.

Hope it helps!

Regards
Sengaiyah masilamani
Advisor - customer experience
Bharti airtel ltd

On mon, 15 jun 2020 at 12:24 pm wrote:
* external email. Treat hyperlinks and attachments in this email with caution. *

1. Billing address

Flat 1805, towe 7, 3c lotus panache sector 110 noida 201304

2. Bill plan rental value : 1099

3. Alternate contact number : [protected]

Please answer to following query :

My connection is having a problem since 40 day which is fixed on 31st may, you can track all request and ensure while internet is not working charges for entire duration should be reverted back.
Why, additional benefits are showing on my plan.’
I have received the discount of 100 rs, which is offered to me until i change to lower plan why those discount is removed.

Regards
Sami khan

On mon, jun 15, 2020 at 12:18 pm e support wrote:
Dear customer,

Warm greetings from airtel!

This is in reference to your email regarding billing discrepancy your airtel dsl number[protected]_dsl.

We have checked and found a different email id registered with us for your fixedline number.

For safety of your account, please write from your registered email id dba. [protected]@gmail.com or confirm any 2 of the following details.

1. Billing address

2. Bill plan rental value

3. Alternate contact number

Also, do confirm if you would like to update your email id sami. [protected]@oracle.com in our records.

We will take action on your request post receipt of your mail.

Thank you for writing to us

Regards
Sharmasrinivas baskaran
Advisor – customer experience
Bharti airtel ltd

On mon, 08 jun 2020 at 05:13 pm
* external email. Treat hyperlinks and attachments in this email with caution. *

Hi,

Please answer to following query :

My connection is having a problem since 40 day which is fixed on 31st may, you can track all request and ensure while internet is not working charges for entire duration should be reverted back.
Why, additional benefits are showing on my plan.’
I have received the discount of 100 rs, which is offered to me until i change to lower plan why those discount is removed.


Please ensure that last two months internet is not working for which amount should be reverted in next bill.

My dsl number :[protected]_dsl

Land line number : [protected]

Regards

Sami khan

Dear sir/madam,

I have taken a new broadband connection registered with number [protected] in the name of pankaj kala. On 26th may 2020 at the time of connection registration,
Due to network issue first time payment of rs.9617 got paused so i repaid the same amount.
But somehow when i saw my bank statement amount is been debited twice. I request you to please transfer rs. 9617 amount to the source account number back.
I paid through yes bank credit card and my payment due date is 09/07/20, so i have to pay interest if money not paid..

Below are the two txn id for my airtel xstream broadband account number - [protected]

Txn id[protected] and txn id 52306378 for amount rs. 9617.

Request you to process back the 9617 rupee at earliest to the source.
I am unable to reach airtel persons and also airtel customer care.

Thanks & regards
Pankaj kala.

I have port from vodafone to airtel that is too for postapid. Even though am not able to connect to this number my deactivated status is it some type of scam all my bank account and everything is linked to it is this a scam..

I buy online airtel dth conection. After airtel servicer coming my home they telling they cant fix airtel dth in my home. After icall agency they not picking my phone also i send custmer care mail. They are not refunding my amt

Please update on the refund request on caf number – [protected] as its been 25 days. The payment of rs.2122 was made on 6th may 2020 against transaction id[protected]. My documentation was not completed as my passport validity got expired. Hence, i am not taking the broadband connection from airtel anymore.
I called the customer care from 2 months and also visited the airtel office kankurganchi branch on friday, 5th june 2020 and many times further and they refrained from raising service request ticket for me and said this will be done via mail only as they cannot find caf no.in your airtel system.

Below are the details provided:
Lead id provided by customer care – 41_[protected]
1. Caf number - [protected]
2. Installation address - p/173, 2nd floor, cit road, scheme 6m, kankurganchi, kolkata -700054
3. Applicant name and number - shilpa kheria (Mobile - +91-[protected])

Mai airtel ka bahut he purana upbhokta hu. Mai eska lagbhag 2 saal se 1.5 gb /din ka recharge krata hu aur mai eska data use nhi kr pata hu. Kyo ki eski net speed buffring krte hai aur mai koi bhi app kholta hu to wh chalta nhi. Maine airtel ke costumer mai bahut bhar complaine bhi ki lekin koi sunwai hi ho rhi hai.

Hello,
I am Swapnil Rahane.
From last 3 days I am trying to connect to your customer care executive. But ivr and all that stuff doesn't help to connect.
Then somehow I managed to put a request for set top box upgrade. And I got this message.
Hi! service request for Airtel DigitalTV [protected] is successfully generated with reference no.25512039. Your safety is a priority to us. To know the precautionary measure taken by us, click here https://bit.ly/Safety_Update. For applicable charges, click https://bit.ly/2N70H9g. For more assistance, please call [protected].
Still I have not received any response from your customer care team.
Then I tried calling on given no. In message it's not in service because it's not recharged.

Is this the way of Airtel Thanks... helping customers.

Then I sent a email on their email id...
Still no response.

They are only interested to join new customers.
They don't care about old ones.
I can say this because they responded me for a new connection.

The customer care executive don't even take a step to register our enquiry...

Pathetic Airtel DTH after sales...

Signal issues appear for K TV & Vijay TV, for over a week.
All other channels are fine.
When contacted customer care, they asked to check a few troubleshooting actions, which did not resolve the error.
To resolve the error, Customer Care executive was asking for engineer visit, and need to pay Rs.150/- for the visit.
I declined to get charged for the issue, which is, in my opinion, not because of my equipment or connection.
Please help me to get the issue resolved as soon as possible.

I recharged my Airtel dth account (Rs 658) on Saturday (20th June, 2020) but the recharged amount wasn’t reflecting .
Also, the money got deducted from my account and by no means have I been able to contact the customer care directly and neither has any solution been provided to me regarding the problem.

I am recharge on phone pay i go payment on account but not recharged mobile please help

I did a recharge of 98 rs. From the airtel thanks app, the money was deducted from my account but the recharge was not done. This happened to me one time before too but it was a small recharge so i did not mind but this is stealing. You are just stealing money from your trusted clients, i will change my network as soon as i get my money back

Dear sir,
We have airtel fixed line [protected]
This fixed line we are using last 1 and half year because of lockdown our office is closed from 26 march 2020 and we got 33266.46 rupees so our office is closed so how we can pay this to much in this lockdown situation we don't have to much money so please reduce our bill
Thanks and regards
Sky garuda developers.

I have been using airtel for the past 4 years and I have not had this problem before. It was fine till 5am yesterday and suddenly it says not in service and at first I thought it was my phone but when I connected to WiFi it gets connected. I even opened my airtel thanks app and it says NA. Please help me with this as I’m unable to contact any of my friends and family as they are worried.
Airtel pls solve this issue.