Airtel Complaints & Reviews

I came from canada to visit parents landed on 10 of oct 2019. I bought my prepaid card from airport front gate of 5 shiv shakti corporate services pvt ltd on[protected] slip no 21957 mobile no [protected], [protected], [protected] three prepaid which is still not working. I called vendor i called airtell, i visit shop too
I called airtell talk with parvesh supervisor, he said my phone had a problem but i am using another sim card and it’s work properly, please help me i have a complaint no qaqactp[protected]

I added ₹1250 in my airtel payment bank account and after that when i tried to make any payment with wallet then it shows (Debit not allowed with this account) after that i went to airtel office they told me send your adhara copy & passbook copy to airtel customer care email id. I send them the scanned copy of both of it to them but nothing happens.
It almost 2 month. And their customer care no.[protected] is worst it don't let u to talk to any responsible person.
Complain case no.3859421, 3877965, 4108938, 4119043

Dear sir,
My airtel mobile number is [protected]. I'm facing a network issue for each and every day. There is no speed in data speed. Hardly it was 0.5mbps. I gave alot of service requests. But they are saying we are expanding our network. Then why are they saying it is 4g and make a advertisement as airtel 4g. Hardly 2 months over there is no network download speed to watch movies play games. They simply said network upgradation work on process. I asked about finishing date, for that they said don't know aboyt that. Please make a proper action on airtel.

Yours sincerely
Arun prasath

[protected] mobile no. September - october 2019 mobile bill paid at yelahanka new town air tel office, but are not given me bill reciept, not agree my request, he refuse the request, this is not good practise,
They help to customer, please build the good practise to your employes to give any request by customer,
In this air tel office they want bill payement only not give any reciept for paid amount,

I need call record from 01/02/2015 to 11/03/2016 for mobile number [protected] which i urgently need to submit for an enquiry, and also all sms. I need both incoming and outgoing calls with duration. I need it urgently to submit the call record statement to the concerned enquiry personals and also to assist an enquiry and to trace the callers who all made calls during these period

This is the worst network iam facing for long time so many time i have raised the complaint even this people there are not responding they promice it will be solve soon the issue, but always they lie and fool to public, they just want money, beggars
The will not give the value of money what v give them this is just disappointment, v r not so luck who not even experience good mobile communications network, while text this comment, so many time iam facing network problem bully # network, atleast have some value to solve problem of network

My registered airtel land line number[protected] has not been working along with the broadband by airtel. I have registered many complaints to airtel customer care, to no avail.
Along with not providing the service of the broadband, which is causing and has caused immense trouble to me and my family, airtel has the tenacity to charge me for the days that the broadband is not working.

Dear sir,
I have successfully completed annual pack recharge to airtel dth connection to an unknown customer id by mistake. So i wanted to reverse the transaction with immediate effect.
Kindly do the needful by reversing money back to my account.

My correct id : [protected]
Registered mobile no : [protected]
Recharged amount : inr 3420.00
Recharged unknown id no : [protected]
Transaction id : 142701 dtd : 10.11.2019

Looking forward to hearing from you soon.

Respected sir/ madam,

I am using airtel postpaid connection from last 4 years the post paid number is - [protected].

I am facing the network connectivity issue from the service provider which is airtel. I have also raised many timed complaints on airtel customer care as well as their app this issue.

Above mentioned issue facing from last 1.6 years but still they have not taken any action on it.

Every month i have paid the approximately 600-700 rs to airtel company.

Nobody are serious on this.

Please have look on this issue and also provide some compensation from the airtel company due to this pathetic services.

I have attached my bill for your further action.

Pdf file password is - mjax

Thanking you
Regards
Rohit khurana
Mo-[protected]

Airtel is showing no service for the past two days just after i have recharged it. This is the second time this has happened. I get no service signal after i recharge. I can’t even connect to customer care. Anyway connecting to the customer care had been a herculean task and even if you manage to get connected there is no one with horse sense there. Tried emailing, but they send an otp for account authentication which i won’t receive because there is no signal in my phone. So it has been going in loops with this automated replies from the company.

I want the rebate for all you network issue, i am not using prepaid, i am having all postpaid and paying you guys for network service, if netwok is not avilable then i should get rebate on my monthly bills

Net, appellate kk, appellate, gopal. [protected]@airtel.com

On fri, oct 11, 2019 at 12:24 pm சூரியா ரா wrote:

Hello team
Confirm me the rebate amount for last month
Thankssuriya

On thu, oct 10, 2019 at 1:13 pm சூரியா ரா wrote:

Team
Stop making money again, sim is free of cost and you guys 25 for each number, top of this it's your network issue you have to deliver me the sim all my number are post paid not prepaid to go to you show room to collect the sim.
Don't you read the mail properly, kindly confirm the rebate amount for all my 4 number.

Net
Oct 5, 2019, 2:40 pm (6 days ago)
To me

Dear ms. Suriyanarayanan r,

Thank you for your email dated 02nd october 2019 regarding network related concern for airtel mobile number [protected] and others.

As per your telephonic conversation on [protected] with the undersigned dated 05th october 2019, we would request you to kindly write back to us on 08th october 2019 and share appointment for network survey.

For any future assistance, please contact us at [protected]@airtel.com

Regards,

Bhuvan sharma

Customer experience team

Bharti airtel limited

On wed, 02 oct 2019 at 03:12 pm wrote:

Hello pallavi/team,

Kindly confirm the rebate amount for all my 4 number and stop adding late payment when you guys taking time still to fix my reported network issue and which still same.

[protected]
[protected]
[protected]
[protected]

To mr. Gopal : i think you to get escalated issue reported to you, your team working still when i report my issue and it never fix by them.

So i want the rebate for all 4 number to make the payment asap your delay will delay make me payment.

Waiting for your reply asap-

Thanks
Suriya
[protected]

On wed, oct 2, 2019 at 1:55 pm appellate kk wrote:
Dear suriyanarayanan r,

Warm greetings from airtel!

This is in reference to your email regarding network issue and billing issue for your airtel number [protected] and others.

As discussed on [protected], i understand that coverage/connectivity issues on your mobile must been great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

I regret to inform you that we are unable to accommodate your request for further adjustments as usage (Calls, sms and data) is seen on your account with respect to services provided.

Thanks for your cooperation.

Best regards
Pallavi naik
Advisor : customer experience
Bharti airtel ltd

On wed, 02 oct 2019 at 08:06 am wrote:
Hi team,

Waiting for your reply on to make payment.

Responding to mail i think it should not take this much time

Thanks
Suriya
[protected]

On thu, 26 sep 2019, 17:45 சூரியா ரா, wrote:

Hi rohit,

If your team going to take longer duration to fix this issue, then also start adding the rebate to my all 4 numbers monthly until your team fix this permanently.

And i hope i no need to explain about my issue again and again

Kindly confirm the rebate amount for all my 4 numbers which i need to pay this month end... If there is delay from your end them same thing will be from my end too on payment...


Thanks
Suriya
[protected]

On thu, sep 26, 2019 at 12:53 pm nodalofficer kk wrote:
Hello suriya,

I'm rohit, your airtel experience advisor.

I am writing to you with an update on reference no. 89844987 regarding network issue on your airtel mobile [protected].

As per our telephonic discussion on [protected], i understand that coverage/connectivity issues on your mobile must be on great inconvenience to you. Our network team is working on a solution to improve the coverage in your area. This is taking more time than what we initially anticipated. We should be able to give you an update on this by[protected].

Thank you for your patience and understanding.

Best regards,

Rohit ratna

Advisor : customer experience

Bharti airtel ltd

On mon, 09 sep 2019 at 01:40 pm wrote:
Hi naveeduddin,

Thanks for looking my reported issue,

Just wanted to correct you, i have asked for [protected] not [protected]

Thanks
Suriya

On mon, sep 9, 2019 at 1:01 pm nodalofficer kk wrote:
Dear suriya,

Warm greetings from airtel!

I am naveed, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Naveeduddin siddiqui
Advisor : customer experience
Bharti airtel ltd

On sat, 07 sep 2019 at 01:23 pm wrote:
Hello team

Today i call for my payment issue with your customers care they not able to find my number in your system, attaching complain number. Kindly fix this asap

I am using this number with airtel more then tell year and now your team say this number not found in you db, then from where i am getting bill to pay and who is receiving payment for this number [protected]

[protected]

Waiting for your call back asap

Thanks
Suriya
[protected]

On mon, 13 may 2019, 13:06 nodal southabts, wrote:
Dear suriya,

Warm greetings from airtel!

I am kiruthika, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected] and others.

I regret for the inconvenience caused to you.

Thank you for sharing the concern. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Kiruthika thangaraju
Advisor : customer experience
Bharti airtel ltd.

On fri, 10 may 2019 at 12:15 pm wrote:
Fyi info. Kindly confirm rebate amount asap

[protected]
[protected]
[protected]
[protected]

On fri, may 10, 2019, 11:22 am சூரியா ரா wrote:
Team can you respond

On thu, may 9, 2019, 8:31 pm சூரியா ரா wrote:
Appellate team /nodal team

Do you guys really provide service to your customer? And value your customer it anther month now and still your 72 hours not came, you guys not confirmed me the rebate amount for all effected numbers..

Not sure if your higher mgmt has visibility to this mails

Kindly reply me asap

Thanks
Suriya
[protected]

On tue, may 7, 2019, 11:22 pm சூரியா ரா wrote:

Hi priyanka/team,


I have mention may time to you all i am having issue with below 4 number, and each time you guys respond to me the number which is not in your service network. Please take your time it's became practice for me.

At the same time confirm me the rebate amount to be paid for all effected 4 number..

[protected]
[protected]
[protected]
[protected]

On tue, may 7, 2019 at 6:23 pm appellate wrote:
Dear suriya,

Warm greetings from airtel!

I am priyanka, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

Thank you for sharing the concern. Basis on your email, we regret for the inconvenience caused to you. We are looking into the matter and will get back to you at the earliest.

Thank you for your cooperation.

Best regards,
Priyanka k
Advisor : customer experience
Bharti airtel ltd

On mon, 06 may 2019 at 11:26 pm wrote:

Nodal team,

I need update on my rebate amount for all my 4 number.

Thanks
Suriya
[protected]

On sat, may 4, 2019 at 9:13 pm சூரியா ரா wrote:
Hello nodal,

When you can't give proper service and provide support, you can't expect customer to pay the full bill amount, you sorry will not help me, i know how much issue i am facing network and data issue,

If you can't improve your service, and can't provide rebates. I don't want such service any more, soon you will hear from consumer court.


Thanks
Suriya
[protected]

On fri, may 3, 2019, 3:18 pm nodal southabts wrote:
Dear suriya

Warm greetings from airtel!

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

At the outset, we sincerely regret the inconvenience caused to you due to this delay. Basis on email, we have escalated your issue to the concerned team and we will update you on the status of the same at the earliest.

We regret to inform you that we are unable to adjust amount on your account.

Thank you for your cooperation.

Best regards,
Chaitanya velicheti
Advisor : customer experience
Bharti airtel ltd

On fri, 03 may 2019 at 03:11 pm wrote:
Sorry i can't pay the amount as per bill, when i don't have proper network response, in my last mail i have mentioned you take your time to fix, as you guys slow same as your network service, you expecting to pay bill.

Kindly give the rebate and confirm. If still you say know then i have no option to complain in consumer case for your service, for which i am following with more then two month, but still your team working.

Thanks
Suriya
[protected]

On thu, may 2, 2019, 9:39 am nodal southabts

Hi to all the associated authorities,

I am a resident of shastri nagar, a-block area, pin code - 110052, and i am continuously facing the network issue. Despite several complaints and assuarnce from the customer care, there has been no improvement with the network range. The phone networks are always 0, despite continuously shifting the network preference.
If possible, please help with this pertaining issue as we are unable to make or receive any calls. Most of the times, we missed important calls and land up in a complete mess!

Immediate action would be highly appreciated.

Regards,
Priyanka khanna
A-block, shastri nagar

On 3rd december i got a call from [protected] and the person claimed to be talking from airtel digital tv. After confirming my customer id and other details, he told me an offer to subscribe for astroindusoot channel for a period of 1 month for a rental of rs 45. After patiently listening to his offer, i politely denied and asked him not to subscribe this channel. After once again confirming my decision, he disconnected the call.
On same day at 10:20pm i got an sms from airtel dth stating "astroindusoot 1m has been activated on your airtel digitaltv id *. You would be charged rs. 45.0"
Now, even after i clearly denied to accept this offer, if you still go ahead and charge me for it, this is a robbery. I know there will be people who wouldn't bother reading their smss and who would never be able to find out your such dirty tricks and these are exactly the kind of people that you are targeting. But i won't stand any of this. All of this only and only proves your dishonesty towards your customers and how you only want to extract money out of them. I would not hesitate even once to get my airtel dth connection disconnected now.

Dear sir
I am shikha chaurasiya dob-15/08/1996, address-wardno1 sahkari samiti dighwara nagar panchayat hathgoen fatehpur-212652 my sim no-[protected]. My mobile hand set with airtel sim theft. Pls new sim card parmited grand me. And mobile handset place theft.
Pls out going /incomimg call stop. New sim card issue permission
Thanks
Shikha
[protected]

Hi

Regarding my mobile number [protected].

Rs.446 recharge has been successful on oct 4th and transid is[protected], according to the plan i should get a free 75 mins outgoing calls to india from usa, but when every i call to india amount is deducting from balance not from free call. Please can you help me on this. I spoke with customer an there is no help from them

I would like to inform you that Airtel Digital TV has stopped Channel Food Food from last few months. But other service providers like Dish Tv, Tata Sky etc are telecasting the same. I have logged complained in their customer care. They always reply that we will solve the issue as earliest. But till date issue has not been resolved.

So please arrange to do the needful as earliest.

Regards
Saket Agarwal
[protected]

I'm being charged rs. 942.82 every month since july 2019, when i stopped the smartpay to deduct my airtel bill payment.

The smartpay also shows that the payment instruction has been 'deleted' still the amount gets deducted on 28th or 29th every month.

I need this payment to be stopped and refund the amount that has been deducted from july 2019 till date.

To the concerned authorities,,
Airtel cell. Mobile network providers.
Branch vashi, navi mumbai, maharashtra.

As we understand that we are living in 21st century fast track age. So shall to bring to your notice that few of the customer's facing the cellular network issues since the 1st week of october 2019. And the complaints have been raised almost everyday. And no any authorized person took any innitiative to take responsibility of solving the issue's; when the customer's had repeatedly complaint about the cellular network poor connectivity to the customer care. As a matter of fact such customers are not able to connect through their mobile no's to any bank, it sector, due to which there is lot of communication gap between them. And due to the reason if any kind of such misuse occur to the consumers, then only airtel shall be liable for such happenings & to face such legal disputes.

So it is my humble request to look into the matter & solve the issues asap.

Its the worst experience with airtel india, duping customers with false marketing, and incompetent staff for resolution of issues.

Got an airtel digital tv connection installed at my place on july 2019 after getting a call from the sales team of airtel.

On the day of the installation, the connection stopped working and started throwing an error with the code aitv001 & error code 4 for which i lodged a complaint.br...

Dear sir or madam:

I am writing to share my complaint regarding airtel’s roaming service. Please note i have my roaming activated throughout the year as i live in bangkok for work only to access my indian bank account and any government service, which requires my number for identification. I use a thai number for local use and wifi at other times.

Since i travel in asia, i often use the 10 days package as and when i travel in the region. I recently activated a 10 days package when i travelled from 29th july to 5th aug to colombo. However, i received my bill whereby two packs have been activated after the 10 days period when i never requested for extended the 10 days or received any message. Please see the screenshot of the image.

When i called the customer service – they noted that i was in bangkok after the 10 days it automatically activated itself. This is a through attempt of cheating the consumer. When i activate a package i expect the package to expire after 10 days and not automatically activate itself. If i need a package for bangkok i would personally activate one. The phone company can track my phone usage and note that i have not been in station from jan 2019 – sept 2019.

I thoroughly find this disguised ways of making money out of customers and cheating them. I would expect the company to seek my consent after the expiry of my 10-day package before activating automatically. If i move to a different country i would definitely like to consider the change myself and not request an automated service.

I am writing this letter to reverse the charges that have been made to my account for the additional 10-day packages that have been activated automatically. I am happy to provide you details of all my travels in the last year and my stay in thailand for work. I had recently called your service center (27.09.2019) and expressed my displeasure however there was no satisfactory response. If you don't pay heed to such complaints then what is the purpose of customer service. I understand they are recorded for the same purpose.

I have waited enough time and now i have received another bill which includes a 10 day packages again from 7th september. I will not pay for any charges that i have not agreed upon. I will first like to receive the settlement and then only pay any charges.

I am considering to look at other mobile companies to move my mobile number. Kindly consider this matter urgent as i am scheduled to travel in a week’s time.