Airtel Complaints & Reviews

I have a airtel mobile connection bearing no. [protected].

I went to europe from 14/09/2019 to 29/09/2019. I enquired from the airtel office at pusa road, karol bagh, new delhi about international roaming and they informed that there is no charge for activating international roaming and i will get sms and e-mails without any charge even if the roaming is off.

However, on my return, i received a bill of rs 10, 426.48 for the current month. I wrote a mail to airtel on 16/10/2019 asking about the exorbitant charges in my bill. I received a call from airtel on 17/10/2019 when i again enquired about the huge bill which is almost three times my credit limit of rs 3600/0 (Mentioned on the bill) and that too without any information received by me to which they did not give any satisfactory reply.

The customer care executive also showed her inability to resolve the issue and insisted on payment of full amount. When i asked her to connect me to her senior, she replied that she will call me again but, till now, no one has called me till now.

I am a senior citizen and am surviving on my pension and unable to pay this unauthorized transaction amount of rs 10, 426.84.

I, therefore, request you to kindly intervene in the matter to resolve the issue.

I'm the user of [protected] Airtel number I had recharged 448 plan on 18/10/2019 through UPI Transaction & the Airtel 121 sent the confirmation message that payment has been received but the package is not yet activated and Costomer service is telling that there is no such package has been activated & telling to ask google pay but they telling payment is successful 121 sent me txn I'd after payment that is :[protected]

Dear airtel,
I do't know in which world you are.
I have enabled isd pack on 16th septmeber 2 019 for one day isd pack then i deactivated after 2 days.
But this month bill you are charged me for entire month, will it make sense any body will continue for isd one day pack for one month, if i want make use of isd for month i would have go for another plan right, why i will go with one day pack 690 rupees.

The deactivation i did on after day itself, but you still charged me for
16th sept 2019 to 29th sept 2019.

This is too much. I am in usa and i can't visit your so called branches for clarification.
Give me a proper bill.
Mobile number: [protected]. (Airtel number).

Attached email is proof of isd deactivation. I need proper regenerated bill otherwise i don't need your service.

I have to go for 3g airtel
sim conversion to 4g sim as airtel had messaged so many times that we are upgrading 3g services to 4g in gujarat. So l took 4g airtel sim from madgavdarshan complex airtel store Bhavnagar by paying 50 rs on 27 September 2019.then they have messaged 121 from my airtel sim for 4g upgradation.they have told me that your 3g to 4 g conversion will happen in 24 hours. But today is 20 the day of sim purchase.still 3 g to 4 g conversion not happened.I have talked to customer car service of airtel...they replied Meet airtel customer care store... I went to same customer care store so many times but they replied to wait and watch... Even on 20 the day of sim purchase. Kindly do needful for this.

There are frequent disconnection of airtel broadband. Internet didn't work and it has been 8 days. Before that also there was frequent disconnection and outage. I even reported to airtel nodal office and appellate but still no use and no response from appellate. Airtel is the worst broadband ever. They even charge their customers higher compared to other isp.

Account no: [protected]

1. It is to intimate that a huge Network (Range)/4G connectivity problem are facing near Shiva Temple, Near Thottamkadavu Bridge, Nareekamvalli, Kannur, Kerala. So I humbly request you to resolve the problem at the earliest.

2. An early action in this regard is highly Appreciable.

This morning by mistake i paid rupees 106, 110.00 instead or rupees 1, 061.00 through my credit card. I went on your website for refund but was not able to fill in the form successfully.
I will be grateful for your kindly refund the over payment
The date of incident is 18 october 2019 at 11am
My customer relationship number is 10778648
Your early action will be much appreciated

I have applied for a airtel dth connections and while the connection was requested the amount was 1580 and an additional charge of 440 was applied by the person who has come for the connection of dth. As per him the company will provide only 2 connectors free and the rest of the connectors will be charged rs 40 per connector. He has totally connected aroud 11 additional connectors and it is still and mystery that why he has connected these many connectors. The incident needs an investigation. When i have asked for the bill for the connectors, he just told me that there is no bill for the same.

Hi,
Airtel tele - communications network providers shared me the text message that the tata docomo network were merged in airtel, so all the tata docomo users can collect free airtel 4g sim cards form near by store. But at store they are not giving any free sim cards even they converting the prepaid users to postpaid with some plans. And charging some amount for activation again as airtel user.

I am an airtel network user trying to load an airtel card this morning on an attempt to scratch the card to use i scratched off some of the digits and this have pose to be a barrier for me to load my phone for use. Please i need help to get the digits back so as to enable me load my card for use. If a serial number of the card is need, i would be available to provide it. Any infirmation needed am available. Awaiting a fruitful solution

Dear sir,
I have facing lots of issues, I purchased a new apple watch series 5 gps + cellular, and trying a lot to airtel want help from them, but they made false commitment everytime,
Their seniors officer also made wrong commitment, actually he advertised that they have apple watch connectivity, but they don’t, i jst want to ask why they making fool o[censored]s, and i want case a file against airtel,
Which i have proof about airtel mails and
Calling records..

Hello i am anjum, from karnataka. I had mistakenly recharged twice plans to my airtel number [protected] 509/- plan for 90 days & 199/- plan for 28 days. Both plans are recharged on the same day 7th october 2019, so it seems to me waste of money. I don't want to be refunded, i am requesting you to activate my one of the plan immediate after one plan expire pls reply thank you...

Hi team,
I am kajal rawal living in panipat city, state haryana and working as a software engineer in infosys, chandigarh. Recently i lost my phone and i need my phone contact so i want details of my airtel number i. E. [protected]
I need it because i lost my phone and i don't have my contacts now. So i request you to please send me history of this month of my number at this email id [protected]@gmail.com
Thanks

My wife has subscribed for Airtel Secure Damage Protection Plan paying Rs. 79 every month with an insurance limit of Rs. 18000 for 2 years from the date of mobile purchase.
On 3rd Oct, 2019 my wife was resting in bed putting her mobile on charge aside. She got a call in between and post her conversation she tried checking the mobile notifications when she has realized that the touch is not working properly. She wake up immediately and put on the room light and have seen three fine scratched at the top right corner of the screen.
We have raised for Airtel Secure Claim vide Service Request # 4775670 for Device Poco F1 which was rejected stating reason as “IC REJECTION - LOSS OR DAMAGE TO THE DEVICE UNDER MYSTERIOUS CIRCUMSTANCES DISAPPEARANCE OR UNEXPLAINED REASONS”.
We were not convinced of the rejection reason as it has not happened due to our misuse or mishandling and because of this unknown reasons we want to insure our handset. So I wrote a note to the Airtel CEO post which one executive named as Priyanshu Soni was assigned to the case who gave me the same reason for the rejection.
I have explained her the whole thing and requested her advice if she was in our place what she would have done or what might be the story need to be created for getting the claim. She understood the fact but couldn’t say anything as she couldn’t speak anything in our favour which might conflict Airtel but I would like to quote a line she have written to me post our conversation “If I would have been in your place, I would have felt the same way as you are experiencing it now.”
Since they have rejected the claim I have asked them the amount they have realized from us for the service, they have denied to pay back the amount as well.
Airtel would charge money for a service, won’t be giving the service at the time of requirement and won’t pay back the amount even if they couldn’t give the service. They have considered it as their monopoly without giving value to the customer’s hard earned money.

My number was in use for nearly 10-15 years, and i had a new 3g micro sim issued, about 3 years back. The phone number was recharged on 6th aug 2019 and used for calls, and then again recharged on 27th sept 2019. Even after recharge, i was not able to receive messages, and i escalated the same to [protected]@in. Airtel.com, and subsequently to [protected]@airtel.com. During this time the number was still visible on myaritelapp and after recharge it showed a validity of 27days.
To my surprise, the airtel staff replied asking me to validate my number using an otp, when the complaint was stating that i am not receiving any calls/sms. I use this number only for receiving calls, and generally do not have balance to make calls. I replied asking them if they are assuming that i am a fool or if it is that they do not want to provide support
After few days, i notices a reply in my inbox asking for recharge details etc, while the screen shots of all that had already been send earlier.
Now i see that the number is disappeared from the airtel app also.
Then i receive a reply stating sim fault, and i can get the sim reissued by submitting documents.
When i asked to clarify, why a sim fault would result in the number disappearing from the app, or an attempt to recharge from the website shows number is invalid, they stated that the number is been disconnected due to non-compliance.
When i asked about the details of non-compliance on a number that is been in use for nearly 15years, and if there is any trai/dot requirement to revalidate any existing number, they replied to be stating that the number will be recycled.
I have replied back to them stating that they can be ready to go to consumer court if they do that, as even if there is any non-compliance, they should give a time frame for compliance, and it should be based on directions from a statutory body, as the numb er is been in use for long and even reissued earlier in the previous few years, and any documents that would have been required should have been collected during the period.
If they have not done the same, all these years, its not the consumers fault, but that of the company, and they do not have any right to disconnect a number stating that they tried to call me on 18th sept 2019, but could not reach me.
I have denied to provide any documents, unless there is a direction from any statutory authorities that require document resubmission.

But from 15/10/19 all the stb came black. When i ring customer care they inform me that i am in minus balance and if i recharge with rs.150 then i can again contented with airtel dth with base pack.
After that i recharge rs.150+770 on dated 15th oct19 but yet i show suspended service from my airtel mobile apps. My question is when i recharge wb superstar pack 6th month pack on 17th june 19 how it is finished in 15th oct.19 after that yet they are not answer me and where is my lot of recharge money gone. Pl. Do some thing.
Now 17/10/19 time 12.29 pm ist yet all the stb has show been suspended.

Monthly i'm recharging my airtel no. ([protected]), rs.35/-, but i didn't notice talktime amount not coming to my main balance, it's gose speical talktime balance, when i didn't use it it's gone every month. Just know i noticed.in airtel apps it's not mention any type of special talktime. Just rs. 26.66/- talktime what it's means. Why airtel company providing false statement.

I am Prakash kumar, i had a airtel pre paid number and i converted into post paid, paying 750 rupees every month. But still it's very very poor internet even i cannot able to search anything on google and i am still complaining from 1 years and the customer executives saying that we have registerd your complain and we are working on it. This is very shamefull word for the AIRTEL BHARTI, such a stupid engineers and persons in airtel company.

My Airtel DTH Set Top Box stopped working from 28th September onwards. Even after multiple complaints to Customer Care and Nodal Office Team, my set top box has not been replaced. Multiple dishonest and hollow assurances were given but without any concrete results. My Customer ID is [protected].

I need my Set Top Box replaced as soon as possible.

Postpaid no - [protected]
Plan-499
I am in indian army posted in daranga assam pin-781360.
I stay near indo-bhutan border on the indian side.
I use a bsnl number and airtel number, but for no reason the airtel sim is catching bhutan network and all calls are going as international calls on the indian side of the border. But it is not with bsnl and my bsnl postpaid usage is more than airtel and still bill is 442, how come airtel has given me a bill of 11200. My average airtel bill is around 500 monthly. There is no reason someone staying on near the border should be charged international charges. Moreover my army camp is on the indian side of the border.
Kindly look into the matter at the earliest
Else i have to go to consumer court