Airtel Complaints & Reviews

Hey! I am start using airtel instead of jio as jio giving huge offers to us. So after using airtel i am loving its speed but then from last two months speed going worst and worst its like i am using jio so i am decide to complain and then i were complain on customer care about two times i get ok ok result but after then i am complaining on form i am wishing positive results from airtel

My consumer id is [protected]. I am booking a call for new installation on 4th June. But yesterday I mean 5 th June at 7:35 pm I received a sms from you that as per my request my call has been cancelled. But I am not cancelled this call. Then I called airtel dth customer care. Airtel customer care executive told me that my call is not cancel. Then 8:30 pm your technician installed airtel dth connection. But no recharge. What's service is this. Till now airtel dth connection not activated. And the service centre's name P.c.Dey private Ltd. Habra deshbandhu nagar. Phone number is that dealer's [protected].

Dear Sir/Madam

Requesting you to provide call logs of the month may 1st to June 6th for the airtel number [protected], as I lost my call log and the contacts to below email id :
Naveenkumar.[protected]@gmail.com
I would request you to process this as soon as possible as I have the urgent things to do and the problem is I don't have the call logs to call the important persons which I haven't saved please i would be grateful if I have got the response sooner.

Dear sir/Madam

I am reaching out to you regarding my mobile services (service provider – Airtel). My mobile number is [protected]. My mother’s number is linked with my number under family plan. Airtel generated the bill for the month of April which was a shock of my life. I received a total bill of around Rs 5, 200 out of which around Rs 3, 800 was charged for SMS at Rs 5 per sms. Airtel is claiming that we sent around 789 smses.

I would like to inform you that we have not sent any messages and sending so many messages within few days is impossible. Especially when there are likes of watsapps and other message services. All these charges are levied on my mother’s mobile number when she was in Jammu. She is not very comfortable sending text messages so there is no way she will send 789 odd text messages. I also reached out to airtel multiple times but every time they tell that these are valid charges. I am forwarding one of the emails below.

I request you to kindly look into this matter. I have been paying my bills regularly but in this case I have not paid this bill yet. It would be great if you ask Airtel to deeply investigate into the matter and resolve it as soon as possible.

Thanks and Regards
Avni Singh

I was rch with amount 399 according to airtel pack benefits but he did not provide benefit offer name is norton security antivirus for 1 year i was calling many time in helpline but he was always asked wait and at last try know u r problem is solved and some many execuse used THE team leader name abishek this type of excuse used so pls help me for this problem the offer benefits add still shows in app in browsing rch but he did not provide by airtel ...

I am sankar.
I have moved from BSNL to airtel network, post activation(30/5/2019) my data is not working. i went to airtel showroom(Iyyappanthangal, Chennai, Tamil Nadu 600056) and they give a new sim card. After few days the new one is not activated, again i visit to the store, they told me to wait for one more day. Again i went, they gave one more new sim card. I got a message from airtel, sim change is in progress(05/062019). But til now this is not yet activated.
Showroom peoples are not picking the call.
This is very very worst service from you end. Highly disappointed. Kindly help me to move to another good network ASAP.
Mobile : [protected]

Dear Team,
I am not able to send any message through my airtel number. my number [protected].
Hope will get it resolved soon.
Though I am able to call through mobile. As well as I am able to access the internet connection on my mobile. I rarely send sms through mobile, but its not sending from mobile where as from other sim of same mobile I am able to send message.
Mobile: Honor Play

Hi Sir/Madam,

I want to know the call details(incoming and outgoing including data usage) of the prepaid Airtel Number: [protected] between dates 1/5/2019 and 5/6/2019. kindly send details to [protected]@gmail.com. This is much needed. Also what are possible ways of getting this list if it’s unlimited plan. Please share me the details ASAP.

Thanks

I write below mail to Airtel customer care mail id and launch a customer complaint on 121

I own a plan of 299 that includes a data benefit of 20GB per month as per the plan and I am using this plan from last more than a month and the total data provided by Airtel to me is only 15GB approx which is supposed to be 30GB approx as per the plan.

I have already complaint to 121 on 02.06.2019 but still not received any resolution, Yesterday also I called your not able to search my complaint, kindly look into matter on priority else I have to switch to other operator, if you provide me such downgraded services and also go in the consumer court for fake promises with the customer.

My no. is [protected]

Hi All,

This is my review comment on Airtel.

Airtel is a big fraud, bad, junk, faltu, zero company. I have been using airtel number more then 365 days +.initially taken the number prepaid & then converted to postpaid. I have been raising the complain for network issue from the starting to till now but those people unable to solve it. as they are non technical junk fellows. don't understand the problem just as a train taking like ###. only for this network issue in my bucket till now 250gb data pending.

when i asked it is not possible for you to solve my case please bucket data convert to cash and return me bc's as per your commitment you have not severed me properly in my taken plan. Raised a lot and lot complain but they have been closed all the ticket without consult with customer. they are doing monopoly and junk management. really faltu company junk service junk knowledge people. they really don't know which company they are working??? what they can do what they can't do??? they don't know what is the potential of them :) what competency they have :)

what they are doing? what they are:)

They are not replying the mail intentionally...and call back you intentionally...disconnect service intentionally without confirm from customer...they are talking customer as a time pass...ANY TIME CALL ON hold...taking 1 hr just like ### work...really they are not doing anything they are time pass mind...with time passing customer...

when you are taking with cc after that also they are not raising the ticket...completely monopoly fraud always telling lie with customer...really junk people with junk organization...

junk people with junk process with junk management...

they are not giving any chance to customer that he can do the MNP to some others...just like a gunda or daku company company...

741183xxxx mobile number post paid number.

NOTE : simple fundamental thing they don't know taking money from customer, but customer is compromising service from airtel. 1 year i have been compromising so that's why now my pending data is 250gb. this data is present in airtel tank in my name. due to network issue i am unable to use...junk people they don't understand the scenario also...murkha people...

they don't understand anything no technology what is 2g, 3g, 4g, volte nothing...just time pass with customer...talking like a sales & marketing...value less people ...CUSTOMER CARE & supervisor & their supervisor also...all are junk vertical with junk knowledge...applet also junk...

thanks,
regards

Hi Team, My name is mahesh from sion mumbai i am here to share my disappointment with airtel store from sion i have 2 postpaid connection the primary and a add on number i own this number from the last 40 days i have also cleared my bill amount for last month i am visiting the airtel store for the 4th time today to deactivate my number as i am going out of INDIA for a year a guy named ejas from sion store was helping me in this issue so now after my 4th visit to the store now he wants me to go to mahim store to cancel the number as I have buyed the number from mahim ... I am very much disappointed about the service from the sion store the agents are very rude I want to ESCALATE this ...

I wish to bring your notice that there is lot of wires are going from the front of my Home and the same belongs to Airtel . The wires looks so ugly.The wires re causing a lot inconvenience to me. So you are requested to remove or shift it within 2 days after that we will not responsible for that.
Address-A-8/8, 2nd floor, sector 15, rohini, delhi -110085
ph no -[protected]

I Requested for Airtel DTH Connection for my Residence through Online on 18th may 2019.
After half an Hour I Received a Call From Airtel customer care asking about my exact requirement, as said Marathi + Hindi Mix Channels.
so he suggested a Pack Name - "MAHARASHTRA VALUE LITE PACK HD" for Rs. 360/Month.
He Clearly Mentioned me HD Channels And Some SD Channels in this Pack.
He then told me I have to Pay Rs.1860/- For the "HD Setup Box" (Including Standard Installation and 1st Month free recharge)
And I Clearly Instructed him that the installation must be happened at same day tothis he replied YES .
Still after 2 days the guy came when I was Out of Station my little brother was at home, that guy took Rs.1860/- and Rs.450/- for Installation (additional wire charges).
And when I Came back home after 5 days I noticed there was No HD Channels, so I Contacted Customer Care and then I came to know the Setup Box was NON HD so it could'nt support HD Channels.
I told them the Entire Scenario then they said Complaints Team will contact me.
There was no Call from the company or any representative till 4 days.
I again Emailed Everything, and then i received call on 28th may 2019.
I explained her everything, she said local team will contact you, then after 1 hour I Received call from Local Team they Guys Said there was No HD Setup Box Mention on Online Order which came from Customer Care.
She Clearly said its not Local Team's Mistake.
After this No one Called Nor any Mail.
I'm sending them Mail Daily Still No Response.
I have been fooled by such a Big Company .
I Wanted to know what they got doing This ?

Regards
Name - Samyak Khairnar
Cust. ID - [protected]
Email - [protected]@rocketmail.com

I have ported out my vodafone number to airtel 1 year back.

I am using plan for all incoming o/g and roaming free for 84 days validity of 399rs.

While roaming out going call are not connecting with my airtel number but rest (I/c, sms and data) are working fine.

Did complaint various times to airtel, nodalofficer and tri but all are useless no one is listening. Please suggest.
Few complaint no. Are

Rmpto[protected]
Ccnor[protected]
Ccnor[protected]

Kindly advise further steps...

I was in a hurry and requested santosh for providing a v - fiber connection whose number was mentioned in a airtel leaflet. He told me that the v - fiber is not in the location i'm residing. Later i agreed on the wi fi device he wanted to sell. On the same day i paid him 1500 rupees on the spot and gave all my documents to process the same. Firstly he delivered the product a day later than promised and even he cam with a dongle which i never asked for. He told as the wifi device is not available he registered my connection in the dongle (Device) and later he will replace it once the wifi device is available. When i was following up next day he informed me that once it has been registered in that (Dongle) device it cannot be transferred to another (Wifi) device. Now i have paid for the device and i'm not using it. I tried to reach out to santosh for remediation but he is not picking up my calls now. I desperately want this device to get replaced. How to go about it? Please advice.

Hi, i have recharged the amount 390rs 10 days back .but still i m getting error code 6.i have raised ticket to fix this issue and daily calling customer care. But helpless and useless.finally today they assignedone technician, when i called him, he said he ll not come and ask us to raisecomplaint on this.

My accounr number [protected]
Reg num [protected]

Ever since i had the misfortune of recharging my data pack for my airtel number, i can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, for it has been close to 6-7 hours and it still keeps happening. Happens on both my phone and desktop browsers (Chrome, firefox and opera).

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies, restarted my mobile 10+ times, swapped sim slots. Nothing. No matter what url i type in my browser, it'll automatically change the url to one. Airtel.in/rcconf and redirect every site traffic.
It is a big shame that airtel spams their customers with this [censored]bag of a site especially after a fresh recharge. What if i had an exam form to fill online? Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one. Airtel.in for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible otherwise there's a storm coming your way.

Today I receive a call from Airtel DTH that sir we have a offer for u you have sd set up box we will give you new internet tv set tup box at 2249 exchange the old one I said ok but that person told me today only we will give you but no one came today I got the massage(Dear Customer, Your Ref. no. 89970439 for Airtel Internet TV Upgrade has been assigned to our Service Engineer praveen ([protected]) for resolution. He will contact you shortly.) I called the service engineer he told me I don't know anything I will come tomorrow why you people are calling us why you are cheating Airtel alwy a good company but now day's Airtel waste for every one
Bablu
[protected]

Hi,

I am soumyajit basu and my airtel postpaid no is - [protected]
I am a platinum member of airtel and a premium member of airtel tv.

The problem, i faced today
I use airteltv mobile app to watch movie. Today morning also i tried the same and was able to watch the movie. From afternoon say 12 pm - whenever i try to watch any move using airteltv app - it asks me to recharge with 199 rs. There are two options in that pop-up
- 1. Not now - when i click this button, pop=up goes away but movie is not shown. Try again message is displayed.
- 2. Recharge now - when i click on this button, it asks to recharge my no i. E. [protected] (Which is a postpaid no) with a error message "please enter a valid pre paid number". So i am not able to see the movie now.

So in both the cases i am not able to watch movie using airtel tv app

Further issue faced
With this information i called three time to 121 customer care no.
- 1st time - after having a discussion with the executive more than 10 minutes - she dropped my call.
- 2nd time - sujata (Executive name) - after having another 10 minutes discussion she also dropped my call.
- 3rd time - executive not able to solve the problem and forwarded the call to superior. Superior also not able to solve it and suggested me to write this email.

In all the above mentioned communication, i am extremely disappointed with technical knowledge and problem solving skill of your executives. Not only they seemed helpless but also they are so impolite to drop the call.

I do not expect this kind o[censored]nprofessional behavior from airtel.

Please do the needful to resolve my problem asap or i have to go for other service provide.

Thanks,
Soumyajit

I have purchased airtel dth connection. My customer i'd is [protected]. Moble number is [protected], [protected]. I have only one issue with there service is signal problem.in last 3 years i have registered 5 - 6complaints about it but every time there representative comes and clean that cam card of set top box and make one call to there customer care and then it's working fine. But whenever i call them for complaint they said that your cam card is need to changed, but still the date they did not change it they only clean it and after calling there customer service it will working.
Also one thing that will say every time is that i was having built in set top box in tv so that problem is occurs every time. So my question is why should you give that built in set top box in tv? And if this problem is occurs so why you will not provide us normal set top box on minimum price.