Airtel Complaints & Reviews

Dear Sir/Madam,

I would like to inform you that my mobile no. [protected] is under corporate connection with Airtel, and my company has authorized me as coordinator to Airtel. Since 8th of April 2025, I am not having data on my mobile.
I have sent multiple email to Airtel and registered many requests on ATB (Airtel Thanks Business) portal.

It is now three weeks passed but issue not resolved yet.

I request; Airtel must be accountable for this unresolved issue.

With best regards,
Pankaj Mohanty

I am writing to lodge a formal complaint against Airtel India regarding a serious issue with my mobile number [protected], which has been inactive for over 3 days due to a stuck SIM Swap Request in their system.

🔹 Issue Details:
I had requested an eSIM previously, which was later cancelled at the store.

After factory resetting my phone and losing access to the old device, I visited the Airtel Store in Pune to get a new physical SIM.

However, the store is unable to issue a new SIM, as the system shows:
"SIM Swap Request is already in progress for [protected]".

This pending request is stuck, and the Airtel backend is not resolving it.

🔹 What I Have Already Tried:
10+ emails sent to Airtel customer care.

Multiple visits to the Airtel Store.

Messages sent to @airtelindia on Instagram and Twitter.

Raised the issue with the Nodal Officer, but no resolution or proper reply has been provided.

🔹 Impact:
My mobile number is completely inactive.

I am missing important OTPs, banking alerts, and work-related calls.

Airtel's failure to resolve this is causing severe inconvenience and possible financial loss.

📌 Request:
I kindly request the intervention of the regulatory body to:

Direct Airtel to immediately close the pending SIM swap request.

Ensure a new SIM is issued without further delay.

Take note of the negligence and non-responsiveness from Airtel support teams.

I have attached a screenshot showing the store error message as proof.

Thank you for your attention to this matter.

Name: Rohit Kumar Shukla
Mobile Number: [protected]
Location: Pune, Maharashtra
Email ID: shukla.rohit.[protected]@gmail.com
Attachment: Screenshot of SIM Swap error (from Airtel Store)

My sim got corrupted, suddenly stopped working . I went to airtel store, they issued new sim but activation got rejected with reason "NAME MISMATCH". My Name is Swati and when the sim was issued (almost 10 years back) the typed SVATEE". My sim belongs to Mumbai circle and I am currently in PUNE. Now the agents are saying I need to visit Mumbai.
They can't handle name mismatch issues.
I can't visit/travel to Mumbai to such nonsense mistakes which is made from airtel end. As well customer care is suggesting "NO NEED to VISIT MUMBAI".

I need that number at any cost since its almost 10 years I have been using that.
KIndly resolve

Complaint against

Airtel, Mumbai

Brief as follows.

Make a note as follows against your reply receive this evening.

1. You yourself has confirmed that 1 GB data loan was taken on 14 February 2025 once only. No any other loan in our account exists.

2. And this loan as pointed out earlier and verified also through Google declaration (screenshot already sent to you) that this loan will be adjusted international recharge by reducing the validity period by one day. And on the basis of your such assure is of your policy, one day loan was taken.

Google confirms the same as follows on its website.

Repayment:
The loan is repaid automatically by reducing the validity of your next recharge by one day.
You don't need to take any further action to repay.

3. And now just out of greed, you are asking for more recharge to settle the loan. This is totally illegal and exploitation on your part not acceptable by any court.

4. Why should we recharge for any more data, where we have already paid you for almost 3 months having 1.5 GB data facility everyday.

5 you have crows of clients and therefore even if you charge rupees 22 from 1 crore clients, you will grab rupees 22 crores just buy blackmailing them to recharge or you will keep their Data services dead exactly what you have done with us. We will take up this point to the consumer court to slap heavy penalty for your such blackmailing trade practices.

6. You have kept our Data services dead for the last over one month. Evidently now to pressurize us to pay your illegal demand for One Day data loan.

7. You said, the dead data services would be restored back by 30th April 2025. Why? Mention the legal and logical reason why you need so many days over a month to restore it back? Obviously you are responsible and totally liable legally for heavy compensation and reimbursement for all the suffering and monetary losses due to your such deficiency and negligence to keep our Data services dead for so long over a month by illegally linking it with one day loan payment due.

8. Your trouble shooting steps are of no use as we already pointed out there is nothing wrong with the setting as even the reset of this setting does not make any change and keep the internet dead making it very clear that it has been deactivated at your end only to pressurize us to make illegal payment by data recharging not required by us at all.

9. You are constraining us to drag you as already pointed out to the consumer court. You did not learn any lesson when you had to pay 5 lakhs rupees compensation in Jasmeet singh puri case.

10. consumer court case, as reported by Bar and Bench, imposed a ₹5 lakh penalty on Airtel for harassing a custome by disconnecting his internet service . The court upheld the penalty, finding Airtel negligent in providing adequate service and using its position to harass the customer.

11. We will tell the court to double the penalty from 5 lakh to 10 lacs because Airtel in fight of previous penalty continued harisingh customer a mountain to contempt of court. Make a legal note of.

RK Agarwal

When you call airtel and request for disconnection of data dongle number. They say pay the bill. I told them bill got generated yesterday and it is yet to reflect in Airtel App, the associate does not understand the issue
Then I asked her how to disconnect the service, the person says put that to phone - OMG ! it is DATA ONLY SIM CARD so the phone does not recognize the SIM as capable of sending or receiving SMS / CAlls

Is it so problematic that I have to beg airtel to get a disconnection

I am confused

I book new Airtel wi-fi and DTH no 08/04/2025. Then wi-fi expert name mo amir khan ([protected] & [protected]) call me and said that u have to pay advance payment 2500/- . and then I will send installation ( service engineer) name Aman Kumar Pandey ([protected] & [protected]) in 4 hours. after completing 4 hours I call mo amir khan ([protected] & [protected]) to tell him no one came for installation. then he said that I spoke with service engineer and he will come to you at 19:30 . but no one come. then I call him again and told him that no one come and no one contact me regarding installation. Then he said that I will send service engineer next day in the morning.
Next day, I call him MO Aamir Khan and tell him that please send installation team, he said I will send installation team 10:30 morning, but no one come till 12 o'clock. Then I call him again and said that please refund my money. He said I will send installation team in 1 1/2 hour. And said please trust me, I will send installation team as soon as possible.

Till now, I have call around 60 to 80 times and Now time is 8:45 PM. No one come for installation and said that they will come in next day morning.

Dear Sir/ Madam,

I’m utterly frustrated and appalled by Airtel’s shockingly poor service. I’ve been a loyal Airtel customer for over 12 years, starting from Bangalore and later continuing in Guwahati, and I’ve had enough of being treated like this. Now, due to my sudden transfer to Siliguri, I’m facing nothing but delays, lies, and incompetence, and I’m done with it.
I first contacted Airtel Customer Care on 9th March’25 to initiate the relocation process for my DTH and Wifi. I was assured that, as a Black customer, everything would be handled smoothly, and that I wouldn't need to worry about anything. Well, that promise was a flat-out lie. After constant follow-ups on 10th March’25, 27th March’25, 30th March’25, 31st March’25, 3rd April’25, 5th April’25, and 6th April’25, I’m still stuck with no service.
On 30th March’25, I even took the entire day off and held my logistics truck just to unmount the DTH antenna, modem, and box, but no one showed up. Instead, I was left to handle everything myself, lugging equipment across the place while Airtel kept telling me it would be "taken care of." Spoiler: It wasn’t. Only the antenna base, which I couldn’t remove due to the risk of damage, remains. I shouldn’t have had to do this myself.
Now, as of today, 7 days without service, I am still waiting to have my DTH and Wifi reinstalled in Siliguri. Meanwhile, I am sure as hell going to get charged for services I haven’t been able to use since the 1st of April, all because of Airtel’s ineptitude. I demand a solution, or I will escalate this to every possible platform available.
Here's what I need, and I need it immediately:

Immediate installation of DTH & Wifi at my new Siliguri address.

Waiver of any unnecessary charges for accessories or any new equipment. Everything worked perfectly in Guwahati, and I shouldn’t be penalized for your complete lack of service.

Urgent attention to this matter as my work is getting severely impacted by Airtel’s absolute negligence.

If this is not sorted out immediately, I will ensure that everyone knows how terribly Airtel treats its long-time, loyal customers.
Bangalore Account Number: [protected] (Airtel Black)

Guwahati Account Number: [protected] (Airtel Black)
Sort this out, and do it now.
Yours,

I got call from Airtel Black and I agreed to the plan for three months. They asked me to pay 1000/- before for pre booking. I have paid. They said engineer will call, no body has called in more than 12 hours now. The number of the person that I am given, he received call once and said that some other person will take care, and it was by mistake assigned to him. No other person has called me and even the person assigned to me is not picking up the call now. No one is responsive and there is no follow back. How is this justified to be reachable while taking money but not providing any service after that? Kindly get back on the installation or refund my money.

Hello, we have had some issues with the wifi connectivity of Airtel in the month of Feb. we wanted to remove the connection and hence contacted 121. After that the customer care executive asked for a day’s time to find a resolution to the connection issue and send a technician after that. On 22nd February a technician came to our house and we submitted the router to him and we were assured that the connection will be discontinued. Post that in March we received the bill and it had the excess amount. After that we contacted the customer care and they mentioned that the connection is still active and not deactivated.
We then gave them the details of the technician who came to pick the router. They have not yet looked into the matter. I have received multiple calls from different executives and still no resolution have been provided. I am seeking your help to resolve this issue because the modem was picked on 22nd February and still the bill is being generated. And no resolution is provided till now. We are the only one connecting airtel and still they have not adjusted the bill amount.

On April 3 2025 my DTH plan was expired, today on April 4 2025 I've did a month recharge of ₹303 it showed 1 month validity before recharge, after recharge it's showing valid till 17 April
But today is April 4 and 17 April is still 13 days ahead is this a DTH scam airtel?

I got a message that your previous sim will not work at summer certain time and change the sim at that point . I was like okay and did that but even after changing the sim it is sharing no network . I am in a situation where I need to make calls at any cost but not i am not able to make any . Very bad and disappointed with Airtel.

Humne 4 months back airtel wifi and xstream black liya tha website se toh tab jo operatot se hum puche the ki kaise kare recharge aur kitna paisa toh unnhone tab kaha ki u have to pay 750 per month for both wifi and dth toh humne ok kara . toh before entering into 4th month hamein msg aare the ki u have to pay 1248 toh that is also toh humne operator se share kara problem woh koi respond nhi kare.then 4th month mein recharge hogaya and airtel thanks mein recharge karne khola toh it was showing 2799 rupees . if we won't pay within 6 days it will be more doubled it was showing. as hamein tab net ki zarorat thi toh humne pay kara .but abhi har dafa aise ho raha hai. hum operator ko call msg karr rahe hai but they are not respondin

I am absolutely fed up with your incompetent service and your refusal to address my issue. I’ve been facing SMS delivery delays of 5-10 minutes on my number ([protected]) for days, making it impossible to complete any transactions or verifications. This is a complete failure of the basic service I’m paying for, and I’m sick of it!

I’ve already emailed you multiple times from my registered email ([protected]@gmail.com), but you keep replying with nonsense, claiming it’s not my registered ID—when it clearly is! I’ve tried troubleshooting on my end—resetting my phone, clearing cache, freeing up memory—nothing works. Your customer care line is a joke, the automated system blocks me from registering a complaint, and the online chat is useless. Now I’m forced to post here because you’ve left me no choice!

Fix this SMS delay issue immediately—within the next 24 hours—or I’m porting my number to a better network. I’m also escalating this to TRAI for your negligence and failure to resolve customer issues. Stop ignoring me, stop making excuses, and do your job! I’m done with your pathetic service!

I had recharged my Airtel digital TV through Net Banking for Rs.300/- on 24/03/2025. Bank transaction was also completed successfully but my Airtel digital TV account was not recharged. I got the receipt as well as Payment failed message after the recharge. The amount has been debited from my bank account but has not been returned to account in spite of recharge failure.in spite of repeated customer care calls, I have not been connected to any customer care executive to explain the problem.

My number [protected] has a Rs 838 plan valid till 08/05/2025 with unlimited 5G data. My 5G-enabled device shows 5G network and I have latest software updates installed in the device, but the unlimited data isn’t working. Please resolve this and activate my 5G data.
Details:
Number: [protected]

Recharge: Rs 838

Device: Redmi Note 13 Pro

Provide a Service Request Number and update me soon.
Regards,
Subhash Kumar

Hi I have ported from JIO to AIRTEL on December 2024. After one month my sim got deactivated by airtel stating that some amount is pending with previous JIO provider. After checking 75 RS is pending which i have paid and submitted the same to airtel store and they have requested for reactivation. But still i havent received any signal on my number and they are just making me run. No one from airtel is taking the respoonsibility to fix the issue, Aitel store keep saying its backend issue and backend team is telling to go to store. I am totally stuked and my number is eberywhere on my dosument and banks.

please help

Name: Anjoo Singh
• Registered Mobile Number:[protected]
• Airtel Broadband Landline Number:[protected]

Nature of Complaint:
1. Breach of Identity:
• On the Airtel Thanks app, instead of my mother’s registered details, the information of an unknown individual is reflecting.
• This is a serious data privacy and identity breach.
• The issue is not changeable from my end and despite multiple complaints to Airtel, no resolution has been provided.
• I have followed up over 10 times in the last one month, but Airtel has only responded with generic emails stating that someone will get back to me—yet no action has been taken.
2. Pending Refund of ₹1000 (Since 8th February):
• Refund for the Airtel Mesh Device is still pending.
• Despite multiple assurances, no refund has been processed.

Airtel broadband connection is note be provided in area why face your service in long time wait fix now

Sir,
My name is sarojani bisht and I am using my this phone number from last 7-10 years and in year 2021 I port the sim to airtel on a retail store in lohaghat, Champawat with my own aadhar card but on 22 February I received a SMS that I need to submit the KYC in order to get my Re - verification done but when I tried to submit my aadar card for that my request was rejected so I researched about it and got to know that my number is registered on someone 'Har Govind Singh' whom I never met from last 1 week I am trying to get this phone number back but I can't, I need this number back as it is used in all of my documents and is used from more than 3 years.

Details of the phone number

Number- [protected]
Alternate number- [protected]

In the Airtel Thanks app, there's an upgrade option to switch from prepaid to postpaid. I clicked the link to check postpaid plans, but instead of showing any plan details, a plan was activated without my consent, and I was informed that it would be a monthly plan of 449. I contacted the Airtel team to cancel the request, as no amount or details about the plan were shown to me beforehand. They canceled the plan, but the prepaid validity, which was supposed to last until December 2025, has now been deactivated. To continue using the service, I am required to do a fresh recharge. This feels like a scam from Airtel. How can they activate a postpaid plan without displaying the plan details? Currently, I am unable to use my card for calls, even though I recharged for 365 days

If need more details please call or email me on
+91 [protected] / [protected]@gmail.com