Airtel Complaints & Reviews

I installed the portfollio manager on august2007. it was worked satisfactory up to 25days, with supscription of Rs.99/- same as another Rs.99/- dedected my A/C on september 2007 without my knowledge,after dedect the amount gentlly send sms message to me on 18.9.07 .anyway now the portfollio manager not working-but run with out data's and sensex/nifty scrolling is displayed fetching data.... what can i do. many times contact your customer...

sir/madam
inspite of giving assurance from customer care executives of AIRTEL customer service i.e. 121 , i m still getting CRICKET SCORES on my mobile . i can show my complaint number also which is not with me right now ... everytime AIRTEL executives assures me that "the service will stop in 24 hrs" and this they are telling my since last 10 - 12 days. although i have sent one sms also on 52206 but it is invain. kindly...

I was charged, Rs.1500/- for a new broadband connection on 14th April. Till date new the connection was not given. The installation person came and said they cannot give connection in this location.

After that I am chasing Airtel to process the refund.

Request for Reactivation of Deactivated Airtel Number

Complaint Details:
I am currently in the UK, but I will be returning to India next week. About one year ago, my Airtel mobile number was blocked/deactivated. This number is very important to me because it is linked to my official documents, bank accounts, and important contacts.
I request Airtel to kindly provide me with a chance to reactivate this number (+91 [protected]) when I return to India. I am willing to complete all necessary verification steps and provide valid ID and address proof as required.
Please assist me in restoring my number so I can continue to access essential services linked to it.

This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.

On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.

To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”

Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.

Your service has demonstrated:

A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:

Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.

Get it resolved. Get it right. Or be prepared to face consequences.

Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]

I live in Bhopal, and I have installed Airtel Xstream Fibre about a month back,
But from 8/Jun/2025 service stopped and not even working 10/June/2025 (today). I have paid for 3 months 2500 INR,

In short, i paid 54.79 INR to 59.67 INR for nothing.

I also suspect Airtel trying this as scalping method.

I do every month recharge regarding the 299 mobile. Last month my validity over by 30 th may. Then i recharge my mobile for 249 and offer valid is 28 days i done recharge today but they giving validity up to 30th June. Making fraud activities. And one more thing like vodafone never carried the internet data for NXT in Airtel. They cheating in this also.

In spite of several complaint logged with Airtel we are not getting proper response and not even the escalation matrix from Airtel.

For last 4 Days the Broadband service we have hired from Airtel is not working and everyday based on our query they are generating a service request No with a ground level field Engineer Name and Number who is basically not able to provide the support because of some other issue and as a result we are not getting the Broadband Connectivity. They have dismantle the device to convert the connection from wire to Fiber and stuck and as a result we are suffering for last 4 Days.

No one is sharing the escalation matrix or even the relationship manager is also not picking the phone. Please help

Hi team,

My name is Vaibhav Bareja and my registered mobile number with Airtel is [protected] and DTH & Wifi connection is with same name & number. I am writing to formally express my frustration regarding my non-functional DTH service. My first complaint was raised on May 22, and since then, I have submitted multiple complaints. Despite repeated assurances from supervisors and managers—including Ravi Arora and Himanshi, among others—no action has been taken to resolve the issue.

To make matters worse, Airtel’s team has closed these complaints without even reaching out to me, falsely marking them as resolved. It has been 12 days, and I am yet to receive a proper resolution or a valid explanation for this negligence.

Attached below is the screenshot of closed requests, which clearly show that Airtel has marked them resolved without contacting me. I request immediate action and a transparent update on the status of my complaint. I expect proper resolution at the earliest or an escalation to higher authorities.

Please acknowledge this complaint and provide a clear timeline for resolution. I also want refund for the days for which service was not provided by Airtel.

Looking forward to your prompt action.

I am Kalyan Viswanath Thumu, having an Airtel Prepaid connection with mobile @ [protected] for more than 18 years. Recently, my number got deactivated suddenly on[protected]. I received alerts just 3 working days in advance and even not received any communication on the deactivation date. This is really pathetic from Airtel. I did a recharge of 3599 on[protected] with 365 days validity (Valid till[protected]. How can a number be deactivated with only 3 days in advance notice (even with validity valid till next 9 months)?

After 4 days of continuous follow up with the airtel store, my number finally got reactivated today[protected], but my existing Pack is not showing up (even though it is still valid for next 9 months). I checked with the airtel store directly, but they suggested sending mail to customer care. Tried reaching them through customer care, store and mail, but no response. Even there is no way to reach out Airtel either through customer care number or Airtel Thanks App for this concern.

Please let me know the process to claim that back (either as refund or the same PACK can be continued to my number).

Already, I lost 5 days of important tasks due to this activity from Airtel.

Can someone escalate this?. I am losing my valuable time from the last 6 days only to follow-up with Airtel. I am awaiting for this response to use my number

Formal Complaint Regarding Incorrect Billing and Device Return Mishandling

Dear Airtel Customer Care,

I am writing to formally lodge a complaint about the mishandling of my account after I unbundled my Airtel Black plan.

Despite returning the DTH device as instructed, I was incorrectly charged approximately ₹250 in subsequent bills. On inquiry, I discovered that the device return was wrongly recorded as a WiFi device instead of a DTH device in your system. This error has caused me undue financial loss and persistent harassment via calls from Airtel representatives for nearly two months.

I request immediate correction of the billing error, reversal of all incorrect charges, and updating of your records to reflect the correct device return. Additionally, I demand that all further calls regarding this matter cease immediately.

If this issue is not resolved promptly, I will have no option but to escalate the matter to regulatory authorities and consumer forums.

Please acknowledge receipt of this complaint and provide a resolution within 7 working days.

Me chahta hu ki company ko device sell krne chaiye na ki lease par dena chaiye taki bo problem na face kre

Thank you.

My wifi service has been stopped for 5-6 days, everyday I am complaining but don't getting help from ground level team also I requested airtel to replacement my wifi router because it might have problem working properly but still no response from airtel. I want compensation for the same and want complementary 1 month free recharge for the severe problems I faced on daily basis

Name: Navid Pinjari
Mob no : [protected]
DSL no :[protected]_wifi

I had ACT connection, I wanted DTH with landline so I switched to Airtel.
The team came and connection for Internet was done without DTH and landlines. Despite calling multiple time noone is responding.
I am nort satisfied. They are saying we have changed your plan. I don't want to change my plan.

I was misguided.

Kindly refund my money. As you your team is totally fraud. They don't pick phone.

I am writing to formally lodge a complaint against Airtel India for consistently poor network service in my area. Despite being a long-time customer and paying huge amount for a 4G/5G data plan, the mobile internet rarely works properly—it is either extremely slow or completely unavailable. In addition, I experience frequent call drops and voice break issues during calls, which has caused significant inconvenience both personally and professionally.

I believe I am not receiving the services I am paying for, and this amounts to service deficiency.

I request immediate action from Airtel to resolve these issues

We are using 12 CUG connections for the past 23 years and some for the past 3years. last month there was some kyc updation request and we were not able to do it by ourself and we visited nearby Airtel showroom. the Artel showroom staffs refused to support as they were not clear on cug kyc updations. we used Airtel business hub and could do it for 7 cug connections succesfully. but 5 cug connections got disconnected even after our repeated mail to update kyc to all Airtel mail. but it got deactivated and requested them to activate the same for past 12 days. till last bill all paid.

we need to activate the CUG numbers to get all otp for banking, gst and others.

Using your sim card of tata docomo or airtel of number +91 [protected]. I here to say about by deactivated sim card. As i am out of station for an year from india. My sim has been deactivated. As my alll the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate my sim card

Dear Sir/Madam,

I would like to inform you that my mobile no. [protected] is under corporate connection with Airtel, and my company has authorized me as coordinator to Airtel. Since 8th of April 2025, I am not having data on my mobile.
I have sent multiple email to Airtel and registered many requests on ATB (Airtel Thanks Business) portal.

It is now three weeks passed but issue not resolved yet.

I request; Airtel must be accountable for this unresolved issue.

With best regards,
Pankaj Mohanty

I am writing to lodge a formal complaint against Airtel India regarding a serious issue with my mobile number [protected], which has been inactive for over 3 days due to a stuck SIM Swap Request in their system.

🔹 Issue Details:
I had requested an eSIM previously, which was later cancelled at the store.

After factory resetting my phone and losing access to the old device, I visited the Airtel Store in Pune to get a new physical SIM.

However, the store is unable to issue a new SIM, as the system shows:
"SIM Swap Request is already in progress for [protected]".

This pending request is stuck, and the Airtel backend is not resolving it.

🔹 What I Have Already Tried:
10+ emails sent to Airtel customer care.

Multiple visits to the Airtel Store.

Messages sent to @airtelindia on Instagram and Twitter.

Raised the issue with the Nodal Officer, but no resolution or proper reply has been provided.

🔹 Impact:
My mobile number is completely inactive.

I am missing important OTPs, banking alerts, and work-related calls.

Airtel's failure to resolve this is causing severe inconvenience and possible financial loss.

📌 Request:
I kindly request the intervention of the regulatory body to:

Direct Airtel to immediately close the pending SIM swap request.

Ensure a new SIM is issued without further delay.

Take note of the negligence and non-responsiveness from Airtel support teams.

I have attached a screenshot showing the store error message as proof.

Thank you for your attention to this matter.

Name: Rohit Kumar Shukla
Mobile Number: [protected]
Location: Pune, Maharashtra
Email ID: shukla.rohit.[protected]@gmail.com
Attachment: Screenshot of SIM Swap error (from Airtel Store)

My sim got corrupted, suddenly stopped working . I went to airtel store, they issued new sim but activation got rejected with reason "NAME MISMATCH". My Name is Swati and when the sim was issued (almost 10 years back) the typed SVATEE". My sim belongs to Mumbai circle and I am currently in PUNE. Now the agents are saying I need to visit Mumbai.
They can't handle name mismatch issues.
I can't visit/travel to Mumbai to such nonsense mistakes which is made from airtel end. As well customer care is suggesting "NO NEED to VISIT MUMBAI".

I need that number at any cost since its almost 10 years I have been using that.
KIndly resolve

Complaint against

Airtel, Mumbai

Brief as follows.

Make a note as follows against your reply receive this evening.

1. You yourself has confirmed that 1 GB data loan was taken on 14 February 2025 once only. No any other loan in our account exists.

2. And this loan as pointed out earlier and verified also through Google declaration (screenshot already sent to you) that this loan will be adjusted international recharge by reducing the validity period by one day. And on the basis of your such assure is of your policy, one day loan was taken.

Google confirms the same as follows on its website.

Repayment:
The loan is repaid automatically by reducing the validity of your next recharge by one day.
You don't need to take any further action to repay.

3. And now just out of greed, you are asking for more recharge to settle the loan. This is totally illegal and exploitation on your part not acceptable by any court.

4. Why should we recharge for any more data, where we have already paid you for almost 3 months having 1.5 GB data facility everyday.

5 you have crows of clients and therefore even if you charge rupees 22 from 1 crore clients, you will grab rupees 22 crores just buy blackmailing them to recharge or you will keep their Data services dead exactly what you have done with us. We will take up this point to the consumer court to slap heavy penalty for your such blackmailing trade practices.

6. You have kept our Data services dead for the last over one month. Evidently now to pressurize us to pay your illegal demand for One Day data loan.

7. You said, the dead data services would be restored back by 30th April 2025. Why? Mention the legal and logical reason why you need so many days over a month to restore it back? Obviously you are responsible and totally liable legally for heavy compensation and reimbursement for all the suffering and monetary losses due to your such deficiency and negligence to keep our Data services dead for so long over a month by illegally linking it with one day loan payment due.

8. Your trouble shooting steps are of no use as we already pointed out there is nothing wrong with the setting as even the reset of this setting does not make any change and keep the internet dead making it very clear that it has been deactivated at your end only to pressurize us to make illegal payment by data recharging not required by us at all.

9. You are constraining us to drag you as already pointed out to the consumer court. You did not learn any lesson when you had to pay 5 lakhs rupees compensation in Jasmeet singh puri case.

10. consumer court case, as reported by Bar and Bench, imposed a ₹5 lakh penalty on Airtel for harassing a custome by disconnecting his internet service . The court upheld the penalty, finding Airtel negligent in providing adequate service and using its position to harass the customer.

11. We will tell the court to double the penalty from 5 lakh to 10 lacs because Airtel in fight of previous penalty continued harisingh customer a mountain to contempt of court. Make a legal note of.

RK Agarwal