Airtel Complaints & Reviews

I have recharged rs24 for the night pack offer to reduce the std call rate to 99ps from 2.65 but it did not get activated hence i had to suffer a lot of money. so i am not interested in continuing the airtel network connection and i also advice not to take any airtel prepaid connection....

Hello,

I'm writing this complain for my number[protected]. This no. is not working for 5 days now & there has been no update from Customer service. I have called customer service atleast 15 times as of now...When they are not able to help, these guyz keep transferring to one another and after atleast a call of 1 hour with them, when you call them the next day, to check the update. They would not even have the refernce...

I have called airtel prepaid customer care several time to cancel my caller tune.But they didnt respond properly.please help me out to cancel my caller tune My mobile no is [protected]....

Sir
I am from Mumbai and have been following your programme on CNBC awaaz regularly. It is one of its kind platform available for common people to put forth their problems.
I want to bring to your notice one such problem I faced from an Airtel executive. I am using Airtel Prepaid services from past 5yrs .On 29th September 2007 at 6:32 pm, an Airtel executive named Rekha called me from [protected], she was explaining me about...

I installed the portfollio manager on august2007. it was worked satisfactory up to 25days, with supscription of Rs.99/- same as another Rs.99/- dedected my A/C on september 2007 without my knowledge,after dedect the amount gentlly send sms message to me on 18.9.07 .anyway now the portfollio manager not working-but run with out data's and sensex/nifty scrolling is displayed fetching data.... what can i do. many times contact your customer...

sir/madam
inspite of giving assurance from customer care executives of AIRTEL customer service i.e. 121 , i m still getting CRICKET SCORES on my mobile . i can show my complaint number also which is not with me right now ... everytime AIRTEL executives assures me that "the service will stop in 24 hrs" and this they are telling my since last 10 - 12 days. although i have sent one sms also on 52206 but it is invain. kindly...

I was charged, Rs.1500/- for a new broadband connection on 14th April. Till date new the connection was not given. The installation person came and said they cannot give connection in this location.

After that I am chasing Airtel to process the refund.

Request for Reactivation of Deactivated Airtel Number

Complaint Details:
I am currently in the UK, but I will be returning to India next week. About one year ago, my Airtel mobile number was blocked/deactivated. This number is very important to me because it is linked to my official documents, bank accounts, and important contacts.
I request Airtel to kindly provide me with a chance to reactivate this number (+91 [protected]) when I return to India. I am willing to complete all necessary verification steps and provide valid ID and address proof as required.
Please assist me in restoring my number so I can continue to access essential services linked to it.

This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.

On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.

To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”

Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.

Your service has demonstrated:

A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:

Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.

Get it resolved. Get it right. Or be prepared to face consequences.

Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]

I live in Bhopal, and I have installed Airtel Xstream Fibre about a month back,
But from 8/Jun/2025 service stopped and not even working 10/June/2025 (today). I have paid for 3 months 2500 INR,

In short, i paid 54.79 INR to 59.67 INR for nothing.

I also suspect Airtel trying this as scalping method.

I do every month recharge regarding the 299 mobile. Last month my validity over by 30 th may. Then i recharge my mobile for 249 and offer valid is 28 days i done recharge today but they giving validity up to 30th June. Making fraud activities. And one more thing like vodafone never carried the internet data for NXT in Airtel. They cheating in this also.

In spite of several complaint logged with Airtel we are not getting proper response and not even the escalation matrix from Airtel.

For last 4 Days the Broadband service we have hired from Airtel is not working and everyday based on our query they are generating a service request No with a ground level field Engineer Name and Number who is basically not able to provide the support because of some other issue and as a result we are not getting the Broadband Connectivity. They have dismantle the device to convert the connection from wire to Fiber and stuck and as a result we are suffering for last 4 Days.

No one is sharing the escalation matrix or even the relationship manager is also not picking the phone. Please help

Hi team,

My name is Vaibhav Bareja and my registered mobile number with Airtel is [protected] and DTH & Wifi connection is with same name & number. I am writing to formally express my frustration regarding my non-functional DTH service. My first complaint was raised on May 22, and since then, I have submitted multiple complaints. Despite repeated assurances from supervisors and managers—including Ravi Arora and Himanshi, among others—no action has been taken to resolve the issue.

To make matters worse, Airtel’s team has closed these complaints without even reaching out to me, falsely marking them as resolved. It has been 12 days, and I am yet to receive a proper resolution or a valid explanation for this negligence.

Attached below is the screenshot of closed requests, which clearly show that Airtel has marked them resolved without contacting me. I request immediate action and a transparent update on the status of my complaint. I expect proper resolution at the earliest or an escalation to higher authorities.

Please acknowledge this complaint and provide a clear timeline for resolution. I also want refund for the days for which service was not provided by Airtel.

Looking forward to your prompt action.

I am Kalyan Viswanath Thumu, having an Airtel Prepaid connection with mobile @ [protected] for more than 18 years. Recently, my number got deactivated suddenly on[protected]. I received alerts just 3 working days in advance and even not received any communication on the deactivation date. This is really pathetic from Airtel. I did a recharge of 3599 on[protected] with 365 days validity (Valid till[protected]. How can a number be deactivated with only 3 days in advance notice (even with validity valid till next 9 months)?

After 4 days of continuous follow up with the airtel store, my number finally got reactivated today[protected], but my existing Pack is not showing up (even though it is still valid for next 9 months). I checked with the airtel store directly, but they suggested sending mail to customer care. Tried reaching them through customer care, store and mail, but no response. Even there is no way to reach out Airtel either through customer care number or Airtel Thanks App for this concern.

Please let me know the process to claim that back (either as refund or the same PACK can be continued to my number).

Already, I lost 5 days of important tasks due to this activity from Airtel.

Can someone escalate this?. I am losing my valuable time from the last 6 days only to follow-up with Airtel. I am awaiting for this response to use my number

Formal Complaint Regarding Incorrect Billing and Device Return Mishandling

Dear Airtel Customer Care,

I am writing to formally lodge a complaint about the mishandling of my account after I unbundled my Airtel Black plan.

Despite returning the DTH device as instructed, I was incorrectly charged approximately ₹250 in subsequent bills. On inquiry, I discovered that the device return was wrongly recorded as a WiFi device instead of a DTH device in your system. This error has caused me undue financial loss and persistent harassment via calls from Airtel representatives for nearly two months.

I request immediate correction of the billing error, reversal of all incorrect charges, and updating of your records to reflect the correct device return. Additionally, I demand that all further calls regarding this matter cease immediately.

If this issue is not resolved promptly, I will have no option but to escalate the matter to regulatory authorities and consumer forums.

Please acknowledge receipt of this complaint and provide a resolution within 7 working days.

Me chahta hu ki company ko device sell krne chaiye na ki lease par dena chaiye taki bo problem na face kre

Thank you.

My wifi service has been stopped for 5-6 days, everyday I am complaining but don't getting help from ground level team also I requested airtel to replacement my wifi router because it might have problem working properly but still no response from airtel. I want compensation for the same and want complementary 1 month free recharge for the severe problems I faced on daily basis

Name: Navid Pinjari
Mob no : [protected]
DSL no :[protected]_wifi

I had ACT connection, I wanted DTH with landline so I switched to Airtel.
The team came and connection for Internet was done without DTH and landlines. Despite calling multiple time noone is responding.
I am nort satisfied. They are saying we have changed your plan. I don't want to change my plan.

I was misguided.

Kindly refund my money. As you your team is totally fraud. They don't pick phone.

I am writing to formally lodge a complaint against Airtel India for consistently poor network service in my area. Despite being a long-time customer and paying huge amount for a 4G/5G data plan, the mobile internet rarely works properly—it is either extremely slow or completely unavailable. In addition, I experience frequent call drops and voice break issues during calls, which has caused significant inconvenience both personally and professionally.

I believe I am not receiving the services I am paying for, and this amounts to service deficiency.

I request immediate action from Airtel to resolve these issues

We are using 12 CUG connections for the past 23 years and some for the past 3years. last month there was some kyc updation request and we were not able to do it by ourself and we visited nearby Airtel showroom. the Artel showroom staffs refused to support as they were not clear on cug kyc updations. we used Airtel business hub and could do it for 7 cug connections succesfully. but 5 cug connections got disconnected even after our repeated mail to update kyc to all Airtel mail. but it got deactivated and requested them to activate the same for past 12 days. till last bill all paid.

we need to activate the CUG numbers to get all otp for banking, gst and others.

Using your sim card of tata docomo or airtel of number +91 [protected]. I here to say about by deactivated sim card. As i am out of station for an year from india. My sim has been deactivated. As my alll the information like bank, passport and all my accounts i please request to activate my sim card as soon as possible.
Please let me know how to reactivate my sim card