Airtel Complaints & Reviews

I am a dth user of airtel and i have submitted my selection of desired channel pack well in advance as per trai system. I have received a confirmation from airtel also. (Ref id 157544)

My airtel dth id - [protected]-001

Issue is from 1st feb all channels went vanished and today is the 5th day still unable to fix it. I tried contacting customer care for more than 60 times. But they knowingly not answering any calls.

Again i had 200 rupees in my account on feb2019. Day by day amount id deducting by airtel for not providing any channels. Kindly resolve this issue.

It seems airtel company doesnt made any preparetions for customers for the new trai rule can say neglegence.

I have changed my airtel connection from prepaid to postpaid on 1st feb 2019. I have taken 799 plan in which i can add my family members. At the time of conversion it was nowhere mentioned that i cannot add airtel numbers which are not in my circle (Karnataka). So the postpaid plan is of no relevance for me as i cannot add my parents. After i visited store (Indiranagar) bangalore they told to write a mail to nodal officer karnataka. I reeceived the reply of mail which directed me to again go to airtel store near me and give pasport size photos, address proof etc.
But after reaching the store they directly told that they cannot convert the connection before one month as no bill is generated or i can downgrade the plan to 699.

This is a clear case of harassment from airtel as even if i am not getting the benefit of the 799 plan i have to pay one month of bill forcefully.

As per trai policy we selected required channels and also payed amount advance. But they not changing the channels and plans what we selected as per trai policy.

They charging high and not ready to change the plans.
I tried to contact customer care 100 times. Most of the time they are not attending the call. When any one attended they are replying carelessly and no idea about anything.
Such poor response from a reputed company is very very sad to the customer.
To get a line in customer care they are waiting hours and hours. And some times taking days.

Very shame to airtel.

I have been trying to change my registered number almost 5 times now since past 2 years. I m unable to choose channels as per trai. Coz it keeps sending otps to my old number. I m planning to change my dth operator coz of your incompetence. Hav also visited your branch office in nalasopara. Howver issue is not yet resolved. They seem to have updated my new number.. However wn i check my account on tv it displays the same old number.. I have also registered numerous requests with customer service dept on phone.. They have not helped me either.. I had no idea that changing a phone number could be so difficult. Also changing it online is not possible.. It says can't update it now try later.. Have tried this almost 5 times at different times.. My user id is [protected]. Pls revert for further details i[censored] wish to keep me as your customer.. I have been with u for almost 5 years.. This reason to discontinue ur services is very unfortunate..

मेने Airtel digital TV को कई बार call कि परन्तु कई मसक्त के पशचात् customer service representativeके पास call transfer की गई परन्तु उस से पहले ही Airtelके द्वारा call disconnect कर दियागया और मेरे 10rupee कटगये उसके पशचात Airtelके द्वारा callको holdपे रखा गया और फिर Airtelके द्वारा call disconnect कर दियागया और मेरे 20rupee कट गये . कृपयासहयोग करे

A cug connection of 16 nos was taken in airtel, trichy, tamilnadu for the relationship no. [protected].
Out of which one mobile no was activated with "international roaming daily limit pack benefit 649with ul incoming nrc", plan offered by airtel just for 4 days in august 2018. But the company though disconnected the service rightfully after 4 days, has activated for a few days in september and a week in october and nedarly 10 days in november and nearly 15 days in december and january on their own without any request from the customer. Though the company activation policy says that the activation can be done through
1) the airtel website,
2) myairtel app
3) customer contact centres, the customer has not at all given any request through any of these modes. The airtel has been periodically charging for several thousands on every month billing.

The outgoing facility is barred by airtel for all the 16 nos for the wrong billing they have made one user in the cug. Such an action of the airtel in withdholding the call dialing facility in all the 16 nos is unfair and unjust esp when the problem is on their side.

Though a dispute through email was raised on various occassions, none responded from airtel.
A complaint to "nodalofficer. [protected]@in. Airtel.com" and "[protected]@in. Airetel.com" and to the appellate authority @ "appellate. [protected]@in. Airtel.com". Leave alone the resolution of dispute raised to them, there was no system to send an automated acknowledgement of email complaint to those official email ids of airtel.
Even when a small time companies can afford to send a automated response of acknowledgement of complaiants, why a national carrier like airtel could not give such facility. It only shows complete lack of respect and sincerity to the grievances of the cutomers by airtel.
No officer of airtel, in tamil nadu is willing to talk and involve themselves to address the issue.
Rajkumar
[protected]

I team,

1) cheated 4-6 times for not accepting my port request & didn't replied me reasons for not porting (I have all port details & visited airtel store to change my bill plan, but without letting me know the reason airtel was the reason indirectly eated my 4 months bill)
— which caused me to pay bill almost 2000 rs/-
2) multiple times i have requested to port, but no reason why it was not done & no mail updates.
— which caused me to pay unwanted & forcefully amount 2000 rs/-
3) 20 day back i visited my nearest branch i have asked to put only lowest bill details.
— but with my permission airtel forcefully again sent me unwanted bill around 400 rs/-
4) and now airtel keep on calling me & unwanted & forcefully asking me to pay bill.
— this time i would like to left my number, because if want t continue i have to pay unwanted & forcefully bill changes (Which gambling repeated charges i have to pay!..)

I request some one please help me from this cheating.

Thanks regards,
Parameshwar
[protected]

Sir, in the above reference i request you that my air tell dish pack channel zee buissness is stopped without any notice for which i have already paid the amount. Now i have tried to contact them telephonically but not able to connect, than i sent the email to them three times but no response neither my channel is started. My customer id is [protected]/001. So i request you to look into this matter thanks.

Yours faithfully

Kamlender singh

Hno 139/2 thakur house bhuppur, po paonta sahib
Distt sirmour, hp
Pin 173025

Sir i have recharged 250 rs for airtel digital tv on 3/2/2019 but till now (5/2/2019) iam not able to watch tv channels including free channels i spoken to airtel customer care service several times but nobody is responding properly
From the past 3 days iam feeling unhappy and mentally disturbed.
My customer id-[protected]
Last recharged on 03/2/19
Account balance-214rs

Dear sir in month of december i got a cal from customer care regarding prepaid to postpaid which i rejeced and on that weekend i received a call from agent saying he ahd came for address verification for post paid conversion of my prepaid number, on receiving cal i rejected for conversion and sharing my information and on jan 6th 2019 i had recharged my mobile number with 448 plan, but on this morning i. E 5th feb 2019 i received bill generated on my number for sum rs.474. My jan 6th recharge amount of 448 transctn no is[protected].
I question how can you airtel convert my prepaid to postpaid with out my consent.

Respected sir/madam

Sir by mistake i have recharge wrong dth no amount 230 on previous day lots of mail send to company but there are no reponce please help.
Wrong vc no -[protected]
Right vc no - [protected]
Last digit by mistake please help.
Mob no [protected]
Transaction id[protected]
Please help as soon as posible.

My airtel mobile number as mentioned above was deactivated by airtel company due to some reasons. So i want to reactivate my mobile number. I have contacted trai several times but the problem is not resolved after many attempts. Many attemps were done to contact customer care of trai but i was not satisfied with customer care. Pls do solve my problem as soon as possible as its my personal number from last 15 years

I was calling to airtel since 6 days, i want to change my plan to basic plan launched by train, they just said that your plan will be changed in next 24-48 hrs, but till now i'm paying 8rs daily, and not using any services from dth, so plz my dth number is [protected], they are doing nothing, just making people fools and looting them, train must have punish them for this. Thanks

I akhilesh verma r/o airport road (Kalani nagar square), indore. On this location & inside part of colony (Sukhdev nagar main) there is a big problem of network, i was complaint continuously since july 7 2018 but there is no proper response from company (Bharati airtel ltd.. From july 2018 to till date there is not any update in network position & on morning we discussed mr. Mohammed kaleem (Advisor - customer experience) he was again tell "i acknowledge the issue you are facing and your inputs have been taken for future network planning." till 7 july 18 to 5 feb 19 (185 day) after above 6 months no change in network he again said "your inputs have been taken for future network planning". How airtel company understand customer's problem & losses of business & money. Last time on 19.01.19 i was attend the call from madam kakuli (Nodel officer airtel mp & cg) she said we will arrange a servey of technical team on your area but till today company not arrage any servey nor replied by anybody. What is customer service by airtel? By company repeat again & again till july 2018 that "information send to concerning department". (Comp nos. Cicpl[protected] dtd 07.07.18, rsewk[protected] dtd 07.01.19, c3gsp[protected] dtd 12.01.19, c3gsp[protected] dtd15.01.19, c4gsp[protected] dtd19.01.19, c3gsp[protected] dtd 05.02.19) akhilesh verma [protected]

Sir am from bijapur karanataka.. I have to plots of land in main area in bijapur... Can you install tower in my plot.. If possible call me.. [protected].[protected]. Hasan bisti... So please call me... Am waiting for ur response... Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks

Hi,

I have given the request on 20th jan from porting form vodaphone to airtel. There were no response & call for local referee verification. I had waited for 10 days and visited one near airtel store then got to know local referee verification is pending. After 4 times customer care call, verification was done. My porting was done on 02/04/19. Around 11:43 vodaphone displays no - network. I have inserted new sim, i can get the network but there is no activation for my airtel sim. Airtel has messaged me once the new sim has inserted you need to call 59059. Once i m trying to call there is auto gerenrated tone that your number is in progress for activation. Do i know why my vodaphone network has down when airtel can't provide network activation.

I am missing my valuable calls & messages.

Please take as a severe complain and take necessary action.

We, the employees of the oxford school of education, bhagta bhai ka district – bathinda, use airtel mobile numbers[protected],[protected], [protected] etc.) sitting in the school office & in the school campus, we are hardly able to connect to the airtel or other service providers. There is a lot of problem of one side speech, call drop, and inability to connect.
Kindly look into the matter & do the needful and earliest.

The oxford school of education
Bhagta bhai ka
District – bathinda
Punjab

My customer id is [protected]-001, airtel has suspended my account and tv is blacked out even ftas have been stopped. They are neither confirming activation of my new opted plan as per trai guidelines nor keeping ftas on after 6 days of the deadline i. E. 1 st feb 2019.

Every time when i complaint they will start the services temporarily and stop it at their whims.

They are in a way making fun of customers in wake of trai guidelines. They insist on more on recharge in current account which is definitely costlier than one which has been selected.

I have already recharged my account with ₹ 200 on 15/1, 20/1 and 22/1. Aggregating to ₹600 against 959/ month plan. Every time they insist on recharge which will go against existing plan. Not activation of new plans deliberately is the policy to fetch more money from the customer.

It us requested to deal with such service providers sternly to stop unnecessary harassment of customer.

Regards,
Ajitsingh chaudhary
Customer id [protected]-001

Sir,
I am customer of said provider since last 5 years, my id is [protected] and registered mobile no.[protected]. I requested to change channels as per my choice on 03/02/19 and they accepted my requested through ref. Id 448422.
But till now the my chosen channels are not activated by them.in this concern
I mailed them my grievance but they are not responded me. Therefore you are requested to look into the matter and solve my problem.

Thanking you
Shahid aziz

Airtel is deducting rs 23/- monthly from main balance for continuing outgoing facility since i have not done any monthly recharge. I want to know is there compulsion of monthly recharge for continuation of sim service. Since sim card has long validity why service providers are compellig for monthly recharge though i have enough main balance. Please guide me.