Airtel Complaints & Reviews

Have recharged my mobile number [protected] through net banking for rs. 169 on 4th feb 2019 twice and received an sms with transaction id[protected] &[protected]. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account for rs 338.

I m not recieving any text message on my number [protected].. So i may not able to otp sent by service companies
Can anyone look into this issue
Basically this number is based out on bangalore india. So due to this i may not able to use messege servies hosted by airtel sim. Howeverntly i am on international travel for few months so can't call airtel customer care regarding this issue

Hi,

I am an airtel dth customer, i choose the channels for the feb 1 2019 revision. This was registered and an id was given to me. Subsequentty from 1st feb 2019 the dth services stopped there was balance in the account.
Submitted a complaint a service technician came and he entered the channels in the tv and this was registered. No change the channels was not showing only 004 error channels not choosen.

Now unable to use the dth connection in spite of balance.

The airtel site does no allow to manage the channels or recharge or do anything regarding the dth account after feb 1 2019.

How to resolve this? Airtel is unresponsive.

Thanks

Bala t. A

I'm not able to use upi because i can't sms even after₹27 balance and active account. I have restarted my mobile many times to resolve the issue. Also tried to contact via calls on 121 as well as my airtel app but not reached to any customer care executive. Plz resolve this issue or gjve me a right solution to this or otherwise i have to switch to other company..
& i'm also not able to send porting message. Airtel is cheating the customers.

I use airtel d2h. I have 2 airtel d2h. I selected my channel pack online at 31 jan 2019. But pack is not activated my tv channel paid or free both not working from 1st feb. I call airtel custmar care he not solve my problem. Then he does not receive my calls. Myairtel l d2h id
/[protected]/001/ plz help last three days my tv does not show any channel

I opted for some channels and send the request according to the direction of service provider. But they did not upgrade the same. Today i called them and they took 4 hours to solve it but did not do the same. Further the suggested me to change the channel list and i did the same and they took 10 min to 15 min to start it but did not do the same. I called them but they did not pick up the phone after 12 min it stopped to sound. Need your help. I cannot see channels except bengali channels.

I have bought airtel six month advance rentel plan ([protected])with free device 15days before... From the first day itself its not working properly, its very unstable... In my mobile also i am using airtel only and i am getting 4G network regularly so only i choose Airtel instead of Bsnl broadband... But this hotspot device is not working properly... I don't know what's the problem the device or simcard.. After purchasing the device i can't able to contact the dealer also... The person from customer care service centre asking to contact the dealer to solve the problem... I don't know what to do... Help us solve the problem... Thank in advance...

We have updated airtel connection athrough alacarte 0n jan month end against new trai rules. Air tel discontinued services from ist feb in spite of having balance and told that upgradation will take place 24- 72 hours. They keep on changing their statement and after three days they started sd services on today 3rd feb after insist g that why our se ices were closed for three days while those who did not updated their pa ks their services were normal. Still they are telling updation of package may be do e by 7th feb. They are fooling customers by giving lame e cuses and lied with us by terminating services for three day.
Sanjay
[protected]

Sir, my Airtel DTH no. [protected]. I have chosen my pack 30.01.19 but the same has still not been activated. Moreover they are charging me on old higher rate. Despite several complaints and e mail to them the problem still persists. Today they have blocked doordarshan free to air channel and my chosen channel. Their customer care number is not working.
Please look into this and do the needful for harassment of customers like me. Thanks

Dear Airtel Nodal Officer,
I Mr. Kaushal P. Patel of your airtel company very very old customer when I purchase my first sim card before 10 years ago for mobile and still engaged with your company but in last 1 year's to continue I face network issue in my home. So i submitted complain against it on 24th Nov-2018 with reference no. 88662788 and it is not resolved. I 2nd time visit at your airtel office at adajan, surat, gujarat on 28th Dec-2018 but no any person has to help me and told that you have to call on our customer care no.121 and then after i call and knew that they was resolved in 2 working days but not resolved, so today 8th Jan-2019 i 3rd time visit your airtel store and same replied and told that if you have more problems then mail to nodal Officer of Gujarat. So my request to pls. look at this issue and resolved my problem because I face this problem last 1 years to continue.
For your information, I have 4 airtel card in my family and in that 3 are postpaid connection. So if you have to not resolved this issue then I port my all card to another company because i tired this issue.

My family Airtel Sim card for your reference...
1) [protected]
2) [protected]
3) [protected]
4) [protected]

Your's Faithful Customer,
Kaushal Patel
(Mob.no.[protected])

My Airtel DTH Customer ID: [protected]
1. I have made a selection of channels twice over the selfcare portal of Airtel DTH and successfully submitted the choice and have once made the channel selection over the 998 self help channel over the network also. Proof of the submission available with in in the form of sms messages from Airtel DTH. My selection is yet to be activated and I am forced to view the package made by Airtel.
2. Now my package changed to higher level from my existing package before the selection of preferred channel. Although many channels are disabled, the rental was not revised. Now I pay more than my choice but still can't able to see even free channels. I already contact airtel customer care but they couldn't resolve the problem and advised to wait upto 7th Feb, 2019.
My question is my balance is decreasing quickly without my recommended plan selection, even it is higher than my past rental which is selected by Airtel Dth? Is the excess recovery of rental reverted to me?

Hello,
My latest bill has been paid on time by my banker hdfc.
I find the billed amount far in excess (Double) of the normal billing amount. This needs to be checked. Please thoroughly check and confirm.
Also please send a soft copy of the bill to my email id [protected]@gmail.com
Thanks
Seshadri

Biller name: airtel mobile
Mobile number: [protected]
Account id: [protected]

Due date: 9th february 2019
Bill amount (Rs ps): 1085.60
Pay amount (Rs ps): 1085.60
Pay date: 4th february 2019
Transaction id: txhc66650873

I am using Airtel DTH for last 7 years and opted new package as per new TRAI guidelines on 31 Jan 2019. However, since 1st Feb 2019 I am not getting my channels till now. I have contacted Airtel customer care number of times but they simply saying their server is down and can reply only after 4 hours. I think, this is celebrate attempt by Airtel to defy TRAI orders which needs prompt and strict action

As ncf charges, airtel is charging rs.152, which is higher than what we are paying for our channels.

Why ncf charges now?
Initially while taking airtel dth connection, we have paid. Why now it's charged again.
Hope this is applicable for every month.
This is too much.
Please try to remove/limit for one time to keep the customer happy and continue with airtel.

In the past two months, I am facing worst experience with RBL credit card billing section. Dec month bill has been generated on[protected]. Total amount due; Rs.62537.51 and Minimum Amount due:3512.12. In bill details, they have mentioned finance charges Rs 2252.89. I do not know on what basis they have added finance charges and moreover, I have made a minimum payment of 4500 on 10th of Jan which is before the due date to avoid the unnecessary charges. but still, the bank is imposing extra charges.when I had mail conversation with the bank, they claim that they levied correct charges and it cant be reversible.

We are residents of hig sampoornam flats in kpgb phase 15, hyderabad. Our mobile phones seldom work because of poor or no signal from airtel. I have been the loyal customer of airtel over 6 years and never had any problem until we shifted to the current location. It is badly effecting my communication and in turn my business. It is as well effecting our life in several ways. I am surprised to learn that the residents of the said flats have been experiencing the same and no one listens to them.in view of the above, i would like to lodge a serious complaint against airtel. Please get this resolved immediately. Even the internet based services are effecting. I cannot log on the google pay or can make money payments through paytm.

I recently selected a plan for rs. 998 on the my airtel app which read:
“plan voucher 998- enjoy unlimited
National calls, 12 gb data, 300
National sms renewed every 28 day.
Validity: 336 days”

There were no further details provided nor were any terms and conditions provided when purchasing the plan. On plain reading this information would imply that the plan is valid for 336 days and that the benefits will be renewed in 28 days.

Once the payment had been made i received the activation message for erecharge which gave further clarification of the plan. It read:
“12 gb data, unlimited local, std and national roaming calls, 300 local+std sms/28days (Sms will be renewed after 28 days). Validity 336 days. T&c apply. Congratulations! You have unlocked free 10 gb data on download of my airtel app (New user only). Download my airtel app airtel.in/5/a109”

The reason that i took this plan was because of its attractive data benefits. I would not have taken the plan had the clarification about only the sms being renewed been provided before. Having said that, i believe that it would have been very easy for airtel to have provided this clarification at an earlier stage in the details of the plan or at least in a link attached to the details which clearly explained the terms.
The act of only providing this particular clarification only after the money has been paid shows airtel’s clear intention of cheating and duping customers. Concealing part of the details of the plan is a clear misrepresentation and falls within the definition of cheating under section 415 of the indian penal code, 1860.

Airtel’s indifferent attitude towards it’s dishonest service was further evidenced by me, when the customer care assistant the senior supervisor rudely pushed aside my complaints by claiming that no where in the initial message did it clearly say that the data would be renewed. Further they refused to do anything to help me in the scenario and rather rudely told me to do whatever i wished as they would not be able to help me.

This is not the first time that i have faced the issue of rude customer care persons in airtel. I have repeatedly had to deal with this when visiting an airtel store or calling on their helpline. However, this time i feel that the behavior has been the worst.

I would like the plan canceled and rs. 998 that has been charged fraudulently by you refunded to me. If i do not get the refund of the money within one week of this email.

I had done recharge on 22nd nov 2018 with amount 199 and reference id is[protected] through freecharge. My amount has been debited via internet banking (Citrus payment soltuion pvt ltd but recharge not happened).
Kindly note that it had happened twice.
Please look into this urgently.

Complaint had already been logged previously but no response from airtel bank.

I would like to make know that airtel dth ahmedabad is giving third class service, i also have connection [protected]. From last five days i have changed my package but still not started my package. And deducting amount on daily basis without showing any channels.
Many times called customer care they are making fool to customers, not able give proper answer. Totally useless service and useless customer care service.
I will suggest go with other like tata sky, d2h and all, except airtel dth.

It's been 3 days I chose new channel pack according to TRAI rule but still, it's not active on my TV. They are still showing me older pack details and channels and my money is getting deducted using old values.
They cut money very instantly but when it comes to applying new changes they are not ready to do it.