Airtel Complaints & Reviews

Dear airtel team and nodal officer,
Is this what the treatment you are giving to your valued customer who is using this number last 10 yrs and fan of airtel. I have not used any other network other than airtel in my life time. But now, i am feeling that i being looted.
I received a bill of rs.6785/- for march 2019 which is not acceptable. I just want my number to be activated for getting otp's and don't want anything. Ready to pay monthly rent what ever i am paying and also asked about any other better packages. Hence, i called multiple times to 121 before i come to united states and asked about packages and also visited your customer relation ship centers (Ramamurthy nagar-benagaluru - i had a horrible experience). I conveyed my unhappiness to that customer care guy also (A fat black chap-not remembered the name), the way how they talk, attitude, body language etc, i felt very bad.

And coming to 121: pl check the call recordings of my number#[protected]. How many times i called and asked the suggestion for my requiremenet, the conversation between myself and customer care and final conclusion. Pl check the call recording.

No where they explained me clearly, made me frustrated, i observed that some thing they are hiding everywhere whether it is 121 or customer care. So tried my best to get clarity. Infact, asked customer care girl to give to her supervisor also, finally she told me that you need to pay only the monthly rent as per you package, don't call, don't send sms and don't lift the incoming call after going there. I said ok, pl see the call recording.

I never aware that you guys have activated international daily pack which is costing 649 per day. This is not good yar. I am 10 years old customer and fan of airtel.

Dear nodal officer: request your immediate action. Pl check my call recordings of 14th feb, 2019 (Or between 13 to 16th) and help me. It is really paining of paying rs.6785/-. Still if you want me to pay, i need my customer care call recordings. Pl initiate to push them.
Even now, i don't want any felicity to this number, be it india or where ever, i need this number in an active mode, just to get otp's.
Hope you understand my pain. Pl help me.

Thanks and regards
Your valued customer
Nataraj bhargav c
[protected]

Hi,

Our family traveled to maldives on 6th december 2018 and activated the international roaming for 3 of our family members. Over the call, i was informed that there are no specific packages for maldives and i would be charged rs. 75 per minute for incoming and rs. 150 per minute for outing calls. Where as when we received our bill for the current and the upcoming months we were charged rs. 200 per minute for incoming and rs. 400 per minute for outing. Total amount which was charged for us is rs. 27, 000+. I have registered a complaint for the same on 11 jan 2019 and i have been following up with the customer care since then and they have failed to provide a resolution for this. It is no joke to play with consumers time and money, request you to take strict actions against those who are looting the end customers and provide us a solution.

For any details, pls write to me on [protected]@gmail.com

Thanking you,
Regards,
Poornima

Hello,

I went to airtel store sector 120, amrapali market, noida to port my 3 vodafone numbers to airtel and placed the request. Today i received document verification failed message for my all numbers. When i contacted number of same store and asked about this, then executive priya and her colleague started misbehaving on call. They threatened me also that they will not let my numbers to be ported to vodafone now.. Now when airtel is spending lots of money in advertising and creating good image, their executives are considering themselves boss and taking customers for granted. There are lot of options available in market and i can switch to any other provider now.

I ask airtel to take action against these executives now and inform me. After this only i will go for port to airtel now.

Hope to see positive response from airtel and this forum.

Sir i ported my sim from vodafone to airtel. And i have inserted my sim in phone and it shows airtel network but when i call 59059 for verification my personal details call automatically disconnected after some time.
Sir i have to face my problem due to this reason. So please resolve my problem.
You can call me at [protected] for verification. This is my alternate number.
My ported number is [protected]

I am an existing customer with airtel and i own a simcard and a landline with a broadband connection. Yesterday on 12/03/2019 i wanted to add one more connection in bhopal and applied for the same in your online portal. Promptly i got a revert from your sales team in bhopal today on 13/03/2019 at around 8:30 am.

The sales persons i spoke to were upendra vishwakarma & ali basit.
They explained the plans available, the documents required and told me after
I am done with submitting my documents and plan subscription he can send the technician
For the installation.

To my surprise, the moment i finished talking to him, i get a whatsapp message
From the number +91-[protected] asking me my address and wanting to install and check the line etc immediately within 5 minutes or he will go away.
I told the person that i have spoken to upendra and i wasn't informed about
Any technician coming immediately, beforehand, and hence he will have to wait till evening.

The moment i informed him all this, the person mentioned, with mobile no. [protected],
Called himself technical executive from bharti airtel started hurling filthy abuses at me.
For few moments i could not grasp what is happening, so i asked who is he talking to.
And then he told me in his filthy abusive language that he's talking to me and continued
With his abusive language for many seconds without stopping..

I am shocked and amazed by this kind of behavior from airtel technical person.
When i told him i'll take action against this behavior, he asked me my salary and
Told me that he makes 1.5 lakhs plus per month and that he knows all political leaders
And that he can do whatever he wants.

Within minutes he calls again trying to say that he was not talking to me and that he was abusing his airtel sales team. Refusing to believe him,
I told him i will file a police complaint so then he messaged me saying sorry &
To forget the issue as he was very angry when he hurled those abuses.

Following all this i tried to contact the management in bhopal and i have been getting no response from them since morning. I have been told to wait and i waited for the whole day and no one from the management has even contacted me.
I am being told people are very busy.

I was specifically told that mr. Nitin verma will get back to me within minutes
And later i was told mr. Dheerendra will speak with me, but even after hours passed no response from their end.

I have then reported this sickening incident to t. R. A. I. Consumer helpline.

It was the worst incident i have had to experience from a service
And the most disgusting one early in the morning by bharti airtel.
Its a shame you airtel has to keep such executives in their team.

I request strong action to be taken against the concerned people.

Dear sir/madam,

Customer id : [protected]

One of my friend mr. Arunachalam (From vellore) bought airtel dth set top box (On feb 2019) by registering his mobile no.[protected].
When it tried to change it thru online it is giving error msg.
Hence i kindly request you to change it to my name & number.
Name : k. Mahalingam
Mobile no.: [protected]

Please do the needful
Rgds,
Mahalingam. K

My father debranjan majumdar is sick and unable to go outside. Yesterday his airtel sim stopped working and customer care suggested to get a replacement sim card. I went to the airtel store near my residence with authorization letter from my father, original sim card and relevent documents (Voter id card, pan card, aadhaar card, electricity bill of my father, my voter id card) along with attested photo copies.

The airtel store refused to issue duplicate sim and demanded to bring my father in person. The person in the store did not even bother to check the documents.

I called up airtel customer care again and they informed me that if authorization letter is provided replacement sim can be issued, however they said they cannot inform the store.

The airtel store owner refused to provide his name or registration number, so i cannot provide here.

Why duplicate sim will not be issued with authorization letter and relevant documents?

Based on this rule it seems airtel as a company does not that elders who are bedridden and sick, neither do they care how the stores under their brand operate.

I am s. Padmapriya, wife of y. Senthil currently working as csm in bharti airtel ltd., for past four years.
From the day one of employment, we have faced many problems due to irregular timings of working hours in bharti airtel ltd., there is no proper timings for csm and they are forced to work more than 15 hours per day to meet their monthly target. If not, they are threatened by their higher officials named mr. Balaji singh and mr. Kathirvel to exit the company which leads to insecure of the job. Due to this overload of work which he faces in job leads to family disputes and in depression affects both physically and mentally. There is no chance to spend the quality time with the family even in government and personnel holiday as the higher official will conduct conference which will go around more than an hour resulting in health hazards and so many.in recent days, meetings are conducted in the evening by 7pm and will reach home by 12 midnight. Having untime dinner, without sufficient sleep, next day begins at 8am for various cold call activities.
Since i am also working, due to all these, there is no quality family time with children who waits for father till midnight consequently affects their academic results. And as a result, women should sacrifice her career dream, forced to stay at home for doing household chores.
When we talk about gender equality, both should work together sharing all household and financial work for well being of the family. For which time schedule is important.
My question is
1. Are higher officials has enough knowledge of time management skills.
2. Is this company concern about family values, if not, kindly provide employment only to unmarried person.
3. Who has given rights to official to threaten the employee? Is it standard company or black mailing company.
4. Who is responsible if the family breaks out due to all these issues.
5. Do this company has social responsibility about women empowerment.

I request all the concern people to take necessary action to regularise timings in corporate companies for all employees and provide peaceful family bondings.

Otherwise on behalf of my husband y. Senthil - csm - north chennai, take this as resignation letter and kindly relieve him at the earliest.
I value family more than money. I haven't sold my husband to your company.

Looking forward for concerned person reply.

Thanking you,
With regards,
S. Padmapriya
[protected]

Chenchu babu
10:58 am (0 minutes ago)
To airtelpresence

Dear airtel team,

On 6th march 2019, i have converted my airtel number ([protected]) from postpaid to prepaid. When i try to recharge error msg appears 'please enter a valid airtel number'.

I checked with the customer care as well, they said that the number is active and functional. I can receive calls but not able to make any outgoing calls/internet because of insufficient balance since 8 days. I complained at near airtel store where i made the request from postpaid to prepaid conversion, but they told, some iacs/ipcs error is coming and it is a problem with airtel. It will resolve by 48hours. Still i didn't resolved. I feel very bad on airtel, because, i have been using the same number for years. This is a very poor service from such a reputed brand.

Requesting you to please check and revert back.

On saturday i have requested for prepaid number. I have postpaid number and i requested to convert the number in prepaid on saturday. Postpaid department told me on monday morning 3.28am number was converted into prepaid but still not activate. I have visit airtel centre in karol bagh and word with help line number but no body is taking any action. I am very discopointed and very angry because they said in 72 hr number will be converted but still number not working and not getting any network please help in this case. I am looking for port out from airtel know. I need pack code.

Airtel number [protected] prepaid not done

Alt number [protected]

We are consumer of airtel, having reputation of the company, became the registered users/ having more than ten mobiles numbers of the airtel but we are facing hardships due to non accessible network for the last three month. Before switching to another network service provider, feel appropriate to make compliant with a view to consider our concern of week network and take a serious to get keep rectify to get access the network in our premises so that we could avoid to switch/port to another network.
With hope for immediate action.
Thanks
S. T. Raza (Editor)
Contact no. [protected]

This is osho paul holding digital tv id [protected]. I have activated my package for 194 rs(only malayalam channels) and recharged for 200. But I was able to watch channels only for two days.When I have called customer care and enquired about the reason, they told that by default some Gujarat package got activated. I told them to remove it, they informed that they have raised request to deactivate the same and my recharge amount will get credited in 24 hrs. I have waited 2 days and still I was not able to see the channels. Again I have called the customer care and explained everything. What ever they have told 2 days back, same they told again.This time I asked them about the refund request Id[protected]. I trusted them and again waited for two days, Still my issue didn't get resolved and again I called customer care. This time they asked me to recharge for 200. I explained them again the scenario, after hearing all they told that the same words what I have been hearing from 1 week. with in 24 hrs my money will refund and I will be able to see channels. So I came to know that there is no use of calling customer care and explaining the problem, They are not there to resolve the problem, instead to tell that the problem will get resolved, but actually it will not.I am totally disappointed with the Airtel service and really unhappy with the way the customer care executive spoke to me. Kindly help me refund the amount and do the needful.

Dear ma'am
From last two three days my set top box is not working properly I have been in a great trouble due to this I have already sent a complaint against this problem but no action had been taken against it i have also wisted to your official website (www.airtel.digitaltv.com) and made a Complan on it. After all this I want to change my set top box
Thank you
Anoop Khare
Your costumer

Sir l recharge my mobile number with 399 at 7/03/2019. But still the pack not activeted. I call customer care 7/03/19 they said ur pack will activated within 72 hours. But after 72 hours the pack not activate. I call customer care 10/03/19 they said ur pack must actived in 48 hours . But still not activated. I call customer care services 12/03/19 at 12.00- 07.45 many time {6-7 time} but the talk me badly and discounted my call. My complain number is [protected]. Please solve my request

I had taken a postpaid connection from airtel with number [[protected]] in the month of october.
After using the service for a month i went to airtel gallery and asked them to close the connection, but they denied saying that once you start any postpaid connection it cannot be closed for 3 months.
I continued to carry the connection for another two months and paid the bills even if i had not used the connection.
Now after the third month they called up and said that we had suspended your connection, clear the last month bill and close the connection.
When i went to gallery the staff at dombivli (E) gallery [near p p chambers] responded rudely saying they cannot process my payment and will not close the connection. When i went to another gallery they asked for 300inr more than that was communicated to me. Now because they have not closed the connection i will have to pay another month payment.
Please look into the issue urgently.

Dipti
[protected]

We are having 8 CUG numbers which are given by higher authorities. but every sim having communication problem in all areas means at office location and home location which are having around 100 km distance. the clear problem is when we got incoming call my voice is not audible to others(dialed person). there is no problem in outgoing.

I requested for an airtel broadband connection plan change from the 6 months plan, with monthly rental of 4600 to the monthly plan of 1299.

How long will it take for this request to be processed, and when would i have to make the payment as i have not been asked to pay for now. Or do i call someone at the airtel customer care service area?

My broadband plan gets updated on the 11th of every month. Today is the tenth day i have requested this change. Please help me find a way out or this is going to cost me a hefty amount and i am a college student living on my own money. Please help resolve this asap

L cant recharge the two recharge card that l bought two days ago meanwhile the two recharge card is saying invalid activation number please how can l rectified the problem because l tried to call customer care with 121 and it happens that one of the card has been recharge to another subscriber and they refuse to let me know the number that recharged it thanks

My airtel digital tv customer id is [protected]. I had selected certain channels for worth rupees 319/- approx about one month ago and i got message on my mobile no.[protected] that once my request is processed, i will be informed. However, my request has not been processed till date. Now i have been informed that my due date for airtel digital tv id is [protected] is 10.03.2019 and the rental is rs. 410/- per month which totally wrong as i have already selected certain channels for rs. 319/- as per new scheme of trai. Therefore, it is requested to direct airtel digital tv that my request for package rs. 319 may be processed immediately and what ever they have charged extra by taking rental rs. 410 for the previous month may refunded. Subsequently i may be charged only rs. 319 for the selected of channels costing rs. 319/-

I Ported my IDEA number to AIRTEL on 10th March 2019. But since then, I was never ever able to make a phone call in a single attempt. if by luck the call got connected it ends with voice break or call drop issue. I was offered 1.4GB of 4G data; which is an irony that I never ever got 2G network in my home. Not only in my home, rather while I am in office, I have to step out from office to make a call. And my office in the center of city Rajahmundry.

While generating bills, you guys don't even get delayed by 1 second, you charge for every second the call is made. But tell me how am I supposed to make a call while having such network issue.

I am a IT professional and most of the work is carried out on phone with clients. But now i have to take an other alternate number to call them.Most of them complaint that my mobile is not in network coverage area. This issues escalate to my superiors and they think i'm always out of office and work.

At that time i called customer care but only thing i heard from them is common unproductive answers like, "we have registered your complaint", "network migration works are being done". The best urological answer i've heard is
"all servers are active on your number, coverage range is very good in your area, but we dont know why?, Keep using airtel it'll get better".

so you want me enjoy using airtel with signal and call drop issue, slow data.cool that's great.

I've called 6 times to customer care and the call dropped every time(you can see in attachment), and on 6th time it got connected and then I've heard all that explanations from your customer care. if the call is not getting connected to your own network then how can it connect to other.You can hear that call recording if you want to.

Do something about the issue or keep losing your customers.