Airtel Complaints & Reviews

My channel has been deactivated on 2feb 19 even though i have balance and select ed my pack as per trai new norms. When i called on replied given it takes 48 hrs. Same reply was given on 01 feb 19 also. On 01 feb 19 when i have asked for change of plan customer care replied that as per rule your old plan will be continue up to 18 feb 19 but on 02 feb 19 my old plan also deactivated.

I think i consumed my daily data qouta of 1.5 gb but as i recharged before pack expiry so i used some data from the add on i received.

On checking balance it says

-36 mb left from daily 1500 mb
And
1mb left from daily 5120 mb but then changed to 195 mb left from daily 5120 mb may be coz of some usage but still i am unable to figure out what does it means??

If i won't be able to get the real time exact data balance figures then things won't be comfortable. Kindly look into this.

Initially for 3 months of buying airtel 4g hotspot, internet speed was good but now for 1 week it's working very slow.. Max speed is 100 kb/s. Its a postpaid 4g sim which am using in hotspot device. I am very disappointed with the network and net speed. Payment of bills are paid on time. Although it's a 4g postpaid sim but still net speed is very very slow. Can you please help me on this.

Me 4 din se customer service center par phone kar rha hu par company walo ne apne executive se baat karne wala digit lock karke rakha hai me pareshan ho gya hu in logo se ye log fraud kar rahe hai mene advance 1859 ka 12 month ka pack liya hai freedom or ye log muje service nai de rahe mera dth ac number [protected] hai agar aap log help kar skte ho to sukriya warna hamto aese hi marte rahege

On 01/02/2019 i selected a plan for rs. 998 on the my airtel app which read:
“plan voucher 998- enjoy unlimited
National calls, 12 gb data, 300
National sms renewed every 28 day.
Validity: 336 days”
There were no further details provided nor were any terms and conditions provided when purchasing the plan. On plain reading this information would imply that the plan is valid for 336 days and that the benefits will be renewed in 28 days.

Once the payment had been made i received the activation message for erecharge which gave further clarification of the plan. It read:
“12 gb data, unlimited local, std and national roaming calls, 300 local+std sms/28days (Sms will be renewed after 28 days). Validity 336 days. T&c apply. Congratulations! You have unlocked free 10 gb data on download of my airtel app (New user only). Download my airtel app airtel.in/5/a109”

The reason that i took this plan was because of its attractive data benefits. I would not have taken the plan had the clarification about only the sms being renewed been provided before. Having said that, i believe that it would have been very easy for airtel to have provided this clarification at an earlier stage in the details of the plan or at least in a link attached to the details which clearly explained the terms.
The act of only providing this particular clarification only after the money has been paid shows airtel’s clear intention of cheating and duping customers by conceaaling the true conditions of the plan and misguiding it's customers. Concealing part of the details of the plan is a clear misrepresentation and falls within the definition of cheating under section 415 of the indian penal code, 1860.

Airtel’s indifferent attitude towards it’s dishonest service was further evidenced by me, when the customer care assistant the senior supervisor rudely pushed aside my complaints by claiming that no where in the initial message did it clearly say that the data would be renewed. Further they refused to do anything to help me in the scenario and rather rudely told me to do whatever i wished as they would not be able to help me.

This is not the first time that i have faced the issue of rude customer care persons in airtel. I have repeatedly had to deal with this when visiting an airtel store or calling on their helpline. However, this time i feel that the behavior has been the worst.

Kindly take account of this complaint. I would like the plan canceled and rs. 998 that has been charged fraudulently by airtel refunded to me.

Sir i have applied for ala carte pack of airtel digital ttv sd pack but airtel digital tv is not updating it.
They r keeping me on old pack.
My i'd no is[protected]
I had choose a pack of 256.53 via airtel app.
But they are keeping me on old pack of 315. Airtel coster care had assured me. Niw they are not picking my phone. Plz solve the matter.
Sunil
Shimla

I made a recharge on my father's number by mistake which was already recharge, so i request for refund. I made the recharge of 399 from google pay to airtel number : [protected]
I am referring the screen shots so please help me out with refund on the same account.
The account details for refund is:
Account number: [protected]
Ifsc code: hdfc0000036

I was trying to do a prepaid recharge to one of my friends number and mistakenly i put one number wrong. Tried reaching out airtel through all the medium possible to help me with the reversal but they are continuously rejecting providing the reason of third party recharge. I accept my mistake but the recharge value is 1700 rupees which is of a great value to me. Please take necessary steps to help me get he reversal.

Dear team, i was worked with bharti during year 2016 to 2017. I need my experience certificate/ relieving letter from bharti but nobody responding. From last year i was tried for letter from local hr office but still no response. I got information about site for airtel ex employee."www.airtelambassadors.in" but i m not able to register on as my emp. Id is not found in database. So kindly help me to sort out the issue. Name :-pankaj kumar gupta org. :- bharti airtel ltd emp. No:- 95384 contact :- [protected]/ pankajvns. [protected]@gmail.com

While recharge of my prepaid for rs 399 pack on 30/01/2019.

Unfortunately the recharge has been done on wrong no. Due to typing mistake i. E.

Wrong no. [protected]

My number [protected].

The txn id sent to my mobile is[protected]. For rs 399 dt 30/01/2019.

Please reverse the above and refund my recharge amount to the source account as i had to again recharge my mobile on 31/01/2019.

Regards

I am very upset with the services provided to me by you. The internet works very slow and there are no incoming calls, just the messesges of people who tried calling me. I have suffered a lot of problems due to this in the last few days and now i am done with this. When i tried calling the complaint numbers provided on your website, none of them were helpful and i am feeling very dispirited with the carelessness shown by such a rewoned name. This is really very dissatisfying for me and i want actions to be taken as fast as possible.

For my no.[protected], message came from airtel at 8.39 am on 20.1.2019 that rs.23 deducted for validity extension for 28 days further. Surprisingly, today at 10.55 am message came from them informing that outgoing services expired and asking me to recharge.
Why does airtel wants to harass customers? First of all their new procedure of asking customers to recharge or deducting rs.23 for continuation of outgoing services is wrong form life time sim cards issued. Added to that, even after recovery of the amount, they are sending messages threatening to stop services.
I have 3 prepaid connections with them. If they continue to harass me like this, i shall port all connections to other service providers. Meanwhile i want clarification from them on the issue.
S raghavan, aggrieved customer

Credit limit shows to be Rs.3600/- but my bill has reached Rs.6480. My outgoing has been barred without intimation.

When called customer care they say they have given me chance. But, outgoing
was barred after 24 hours stating "fraudulent usage".

My usage has never exceeded Rs.400/-

If they have set Rs.3600/- as credit limit, why did my usage crossed this limit and why have not informed...

06.01.2019 / received a call from airtel dth service regarding recharge sine dth is not used for 3 months account got suspended so for regional pack (1month) + HD subscription (1 month) + suspended penalty (3month) - they said to pay - 360 INR But after recharge the account got suspended 28.01.19
Service Request Number is 85575744. once asking with customer care the executive agrees that the fault is from their end and she said she will do investigation on it but no one turned up.poor service even using broadband, postpaid connection and DTH Service of airtel facing issue in all the sector

also Poor network coverage in PIN Code : 560093 no actions taken from the past 8 months, once if we enquire they ask to tell that new tower installation is gonna get happen with in 2 months as they use to justify

Hi,

I have been following up with the Airtel Store and customer care executives too for Postpaid to Prepaid conversion for almost a month now.

On top of that, the Amazon Unsubscribe option is broken in Airtel TV app because of which I was charged the renewal fee even after unsubscribing it from Airtel TV(as asked by customer care executive).

I feel that I am done with the Airtel services now. Request you to close my postpaid number ASAP.
Mobile Number : [protected]
email_id : [protected]@gmail.com

I have recharged my Airtel number [protected] for international roaming two times in three days and my main balance is deducted. I am in international roaming and my services for roaming are not working. I need all my amount refunded as recharge done.After calling customer care as well the recharge was not working. I need to get this done on immediate basis

Dear sir

As per trai new rule of dth to choose our package according to our will, but at present my airtel dth service provider is taking much more money at this stage comparison than before the trai rule
My airtel digital tv no. [protected],
पहले मेरा पैकेज 650 का होता था पर अब वही पैकेज ₹700 का कर दिया गया है महोदय कृपया बताने का बताने की कृपा करेंगे की राई कि इस रूल के कारण हमारे सर्विस प्रोवाइडर लोग अपने कस्टमर का उत्पीड़न करआवश्यकता से अधिक मूल्य वसूल कर रहे हैं कृपया मेरी आईडी का पैकेज चेक किया जाए पिछला और अभी तत्काल करंट पैकेज भी चेक किया जाएगा तथा मुझे न्याय दिया जाए

I am extremely disappointed to say that my airtel sim is not working. I got a duplicate sim, even then it has not been activated after 24 hours. Initially i thought it was phone problem, but when i inserted sim cards of other networks it is working. Except for airtel. Kindly do the needful as soon as possible.

I'm staying in medavakkam from last 3months. Airtel network is very worst. It shows 4g sometimes but no data connection at all. Most of the time it shows only e edge connection. Please don't says india's best network. Previously in hometown network was good but not now. Everywhere airtel becomes wors network. Where i'm having jio on the other hand for the data connection.

I'm thinking of to switch to jio, but i'm not aware weather mnp is avaialble for jio or not.

When i purchased the sim of airtel, pre paid sim, they told that lifetime incoming is free and for out going calls it is rechargeble based on we recharge.
Now they are charging for incomming calls also. As this was my primary number i have given this number to all my friends, banks and all govt id proofs.

Now i am not receiving calls from the same.

Usually people we go for the cheap and best networks available in current market.in the same way i have choosen jio for my budget.
But the airtel people forcing me to do recharge or else they are saying they will block the incomming calls and the number for the same.

If the people dont have money to recharge means they will block the number.

Is this the right they have on prepaid customers?