Airtel Complaints & Reviews

This is to inform you recently i have port my 3 no's vodafone no. ([protected]/[protected]/[protected]), since then i have been trying to change my plan to infinity plan but no help got from customer care. Today 25th dec18 i have tried but by mistake the plan 1599 activated in my [protected] mobile no., i have requested to customer care to change or make temporarily maje it as old but my all effort gone in vain. & the solution i got that now i have to use this plan atleast for one the month. I had changed my plan as i trusted that i got best services however here i felt cheated. If the plan will not be changed family inr 399, i will sorry to say again i'll port my no. To vodafone as their policies is much frindly for customers then yours.

Awaiting for your response.

Since last 1 week i was trying to send a message to 1900 to port out airtel network. But every time it is failed to send. The reason for porting out airtel network is due to outgoing & incoming services deactivated even though the this sim which i am using for the past 3years.
The reason for this deactivation of services is not known.
After calling customer service to extend the services, they said to recharge with some pack, but still the balance is also available in the account.
& of course another reason is network speed issue which is not 4g or 5g speed.
The airtel network speed is only 2g, making false statements on advertisements - airtel subse tez!!

Please resolve my problem. I just want to unblocked message service to 1900 & i want it urgent.
My mobile no. Is [protected]

Live at gurudarshan row house no 12, gunjal baba nagar, hirawadi, panchavati, nashik422003
I am idea customer after saw your add smartphone network i made portability idea to airtel but i am fool by you in my living room there is no single stick range and what to talk about 4g speed, [protected]
On your airtel website it show open network, coming towers in your area, byt in that how much time it will take to erect new tower is not mention. And showing coming tower in our area company fool me & other customer.

On 27th nov 2018 accidently my number was recharged twice with rs 119, once through retailer and then through paytm.

I called up airtel customer support and they said not to worry as the vailidity would be extended after one recharge expires.

After 28 days the validity has expired and no extension has been provided to me and airtel customer support are asking to me forget rs. 119 and recharge again.

What kind of scam is this?

I am mehul maru, staying at a/201, arihant dham, house no. 296, arihant nagar, bhiwandi. There is no airtel network at my home since last 6 months.
I am airtel user since last 9 years.
There was no response from airtel customer care, i was surprised to know that they marked complaint resolved without any resolution.
Is this the service of airtel???
I request for final time now to resolve network issue at my home asap

Unable to connect to the internet when needed. Despite several complaints, the problem still remained the same. 4g signal is very week and 3g network doesnot support the internet access. Every time i try to pay using any e-wallet app, the data doesnot get connected. I have been reporting the same complaint repeatedly for the past 1 year... Even more than a year.

I have prepaid mobile connection with airtel. My mobile no is [protected]. I received sms that outgoing service will discontinue from 24th dec although i have account balance of rs 150. I treid to contact by email 121 etc to contact them but no response. Other customer care numbers are not responding and they charge for these services. Why such harasement? Trai must take strong action.

This pertains to payments bank. Transtion not allowed. Customers are required to visit payments bank points and update form 60 (Whatever that is). Why not provide a link on the official website or on the app itself to update this? When visited a airtel centre, the staff couldn't help ad they were unaware as to what needs to be done. There is no facility on the in-house dashboard for the staff to search for the information. Customers are bombarded daily with sms to go and update to maintain continuity of service. A tech-savvy company like airtel can come up with more innovative ways o[censored]pdation than making customers to spend time and energy visiting the points.

Hi,
I lost my airtel sim 10 days back and two days back i took new sim with same number. After inserting into phone it worked for one day and later it was showing No service and signal is not coming. my number is [protected]
Please help me to resolve this issuse. Its very urgent becasue all my transcations are activated with that number and now i was not able to do any transcations . I also rechared my number today for any response. i contacted customer care and they told all the services are activated.

Very poor voice/data network at my workplace.

4th Floor, CIDCO Building, C.B.D. Belapur, Mumbai – 400614

Landmark: NEAR Belapur Railway Station Complex

No network bar is some locations and this cause a big issue, cant hear anything from the caller and the caller can not hear me, this is happening since last 6 months before it was working fine. Other ISP such as Idea/tata are having very good network hear.

I have been receiving call and SMS(from HP-ARTDTH) for last 10 days from[protected] by Mr. Siddharaj, Rakesh and Rahul. Message content is as below
”Gentle Reminder Ajej Recharge Karo Airtel Dth Ma Fakt Rs 1499 Ma 6 Mth + 6 Mth Free, With 25 Chanel LifeTime Free, 12 Mth Pachi 1149Ma12 Mnth FreeCall[protected]”

On call they have informed me by looking into my details that recharge with 799 and your base infinity package will automatically get connverted into Unlimited Dhamaka Offer where You will get 3 months + 3 Months free so total 6 months pack.

However, after recharging my account with 799 nothing has changed instead it is showing my balance 795. Also I got SMS from AD-AIRDTG as below
“Request for activating airtel digitalTV long duration pack could not be processed as existing pack is different from the pack recharge done. Please call[protected] [protected]”

I called up on[protected] as well as on [protected] to Mr. Siddhraj but both Mr. Siddhraj and customer care executive talked very rudely.

My Id: [protected]

I want unlimited plan (local+std+roaming OG/IC 24 hours per day without capping) mobile+landline, sms (local+std+Roaming OG/IC without limit 100 per day without capping) and data also (without capping) without speed reduced to 2G full and full in 3G/4G speed or without (FUP) ISD (IC/OG mobile+landline), sms also 100 sms per day data also without capping 1 or 2 gb day in mobile plan all in combined pack both in prepaid and postpaid (send the prepaid tariff) take as a feedback bring these type of plan for old, new and mnp customer in a low cost like (BSNL) as soon as possible very soon mobile number:[protected]..

[protected].this is my number . not going any outgoing call n incoming calls ..what happened I'm not understanding.. So please release my number this only 1 business number I have..please release my number.. If I called customer care number even they are not telling anything.. Giving some number to call .if I call to that number they are not picking my call .just 3days back I recharged 558 rs ...not I'm calling not connecting only please how ever pls release my number .its business number pls

My mobile number [protected]
I have recharged with international pack of RS. 296 yesterday for which i have received message as follows:

Rs.296.0 recharge successful on [protected]; TransID[protected] Free Music on Airtel, http://wynk.in/mu/web FREE 50% Night Internet Cashback Daily. To activate, click http://airtel.in/night

Today balance of RS. 22 deducted from my account and balance 77 will be deducted msg came as follows:

(1/2) Dear Customer, International Roaming rental charge is Rs99. Due to low balance in your account, Rs.22.24 have been deducted and balance amount of Rs.76.76 will be deducted i
..(2/2) recharges.

What is this. Please take immediate action. Otherwise I'll suit case through trai from Arab Emirates against you.
Thanks
Aravind

I changed my hellotune 7 days back and it hasn't played since and also customer care confirms that they have refreshed and it has been changed but it hasn't. No call back from technical team since then. My no. Is [protected]
I again called them 2 days back and no one called me since they told me, two times, and said that technical support team will call within 24 hours. The company who is known for disturbing customers with schemes hasn't called to solve a problem.

My airtel plan is of 150gb data per month. This much data is getting consumed within 20days. I continuously travel and i have my another home in usa as well. There my data consumption is not more than 40gb per month.
I am facing this issue for last 6months or so. I also raised concern on 121 but no help. I changed passwords multiple times but still its not fixed.
Is airtel stealing my data? Shall i go to consumer court or file rti?

This is to bring to your notice refund for 2 failed transactions dated 25/11/2018 for rs300 each and transaction id [protected] and [protected] done on 25/11/2018 for mobile number [protected] and complaint number conrc[protected] and conrc[protected] not done inspite of multiple reminders. One of the worst customer service which i have seen in my life. I am tired of sending repeated emails

Hi team,

I am a airtel subscriber and have paid 1200 rupees for getting free incoming for lifetime 13 years ago.
They promised that i will be eligible for lifetime free incoming calls.
Now they are asking me to recharge to get incoming calls.
I want to file a complain again airtel for relying on their actions as promised.

This is against the policy they have committed to customers.

Please check and do the needful

Thank you

I had placed a request for broadband connection and paid inr 500 online for the same. 10 days later after several follow ups i was told that the connection is not possible in my locality. I was asked to claim refund online from airtels website. Now when i am adding my details the website is showing my airtel number as invalid. Please let me know how can i claim this refund.

With great regret i write this email, to have had such a bitter experience with airtel after being its long valued loyal customer for more than 10 years now.

Firstly, my prepaid connection is not working write now because of an recharge issue i encountered on 22 sept (Saturday), 2018 for which i paid and havent got the money back for rs.500/-
Secondly, your customer service representative mr. Umesh v from koramangala airtel office has displayed such audacity, arrogance and accused me while performing his duty on the floor.

On 22 sept (Saturday), 2018 i walked into koramangala 7th block airtel office to convert my postpaid to prepaid number. I opted for a plan of rs.499/- and the your customer care repsentative promised me that the plan will be activated in the next 24 hours and maximum by 24 sept (Monday), 2018 which means that the plan should be activated by 24th sept or 25th sept latest. But it had not activated until 25 sept (Tuesday). And on 25 sept (Tuesday), morning my connection was disconnected and i was not able to make any calls and i got a message saying due to insufficient balance.

On the same day, 25 sept, 2018 i had a job interview scheduled on 25 sept (Tuesday), and my phone stops working in the morning while my interview was at 11:00am and i had to get my phone working to attend the interview. So, in such an unlikely scenario, i had to recharge my prepaid account once again with another 500/- as the activation was not done in time as promised by airtel customer service representative.

On 27 sept (Saturday), when i walked into the airtel office again to get this clarifed and to check for refund back on my first unsuccessful recharge, the airtel store manager mr. Umesh v who listened to my very unlikely situation, was not trying to help me as a customer service representative but was only getting impatient and stubborn. He simply said that the money cannot be refunded and when i was asking for a reasonable justification he started answering me extremely arrogantly. While i was still trying to explain my situation, there was no effort made from him to understand and reason out things but went on accusing me for questioning. I havent seen such audacity from an customer service rep anywhere.

Finally after the conversation, i asked him what happens to the first unsuccessful recharge amount of rs.500/-, he showed me the record in my account and told me the plan will continue once this current active plan gets completed, but its not working today and i am facing issue.

Considering such an unlikely situation of mine when i had an interview scheduled on the same day (I can share the interview call letter with you as a proof if you so desire) and my phone stops working because you had failed to do your job correctly in time, i would blame your service as so inefficient and still does not know how to treat its customers politely.

In this context, i want the first recharge amount of rs.500/- that was paid for recharge on 22 sept 2018 to be activated on my present airtel number else refund the money back to me.

I would also want to pinpoint that what was promised to be activated by your csr in 24 hours, never happened and it was delayed because of which i had to recharge again on such an important interview day. This is totally a fault from your end and i was being accused unnecessarily by your csr, mr. Umesh v.
You must seriously think of replacing him, or giving him some extensive mental training on how to treat people on the floor.

And i would like to know what happens to the deposit amount of rs.800/- that you collected from me at the time of making a new postpaid connection now that i have converted to prepaid? I need that amount back too.