Airtel Complaints & Reviews

My airtel number recharged 17th Oct
rs 400 free internet incoming outgoing offers. from Sunday onwards outgoing calls barred after that followed days data access and incoming calls are blocked we complaints near by airtel office they give a number but that number is not reached.that number is [protected].please do the needful as soon as possible

This is [protected] and i have been a customer with airtel for 10 years with much regret.

Furthermore, it is quite simply the last time i am reaching out to express my frustration with your services. My apple watch (Cellular + gps) is still unable to successfully activate the data plan on it, in order for it to function without the phone: which it quite easily can do. This is the third mail i am sending. I have called countless of your customer care executives and managers. All of them blatantly lied and promised a callback within 24 hours and what i received is nothing short of a long wait spanning +8 days with no callback, support, or acknowledgement till date.

I am paying rs.3000 as a monthly bill plan for the apple phone i purchased from you + an additional 41000 for the watch i bought thinking it will work. I hope you understand the feeling i feel when none of your representatives takes someone like me seriously, especially after spending 10 years as your non-defaulting customer.

Previously your executives mailed me back saying it will be resolved within 2 days, it is exactly 6 days since then, not a call, no reply to further email + plus a customer care supervisor named neha who promised a whole lot and delivered with nothing. You have my recent recordings for [protected] please take the pleasure of hearing it out.

I am now on the verge of lodging a consumer court complaint, my case is straightforward and i know i will get justice: with a billing of rs 3000 and flawless track record, i refuse to pay for the phone or the service since i bought the apple devices thinking airtel provides these cellular services and right now, nothing is being done.

I have 3 mails that i am keeping as proof and i will use this last mail as a final notice being sent to airtel as a consumer facing grievance with the services.

I have changed my post paid sim card to prepaid on last month. After that my out going calls and sms has stopped. Due to outgoing calls stopped unable to approach customer care number.

I unable to do the frist recharge. I have visited so many times in airtel store in sarjapura branch but no use. Airtel store people raised complaint and told me it will be resolve with 4 hours but one week has passed.

I have dropped email to customer care but no response.

Mobile no : [protected]

Please do the needful at the earliest.

I'm using airtel for many years and i got the message that outgoing validity is getting expired on 12th nov even though i have that balance as rs.290. I dialed *121*51# to extend the validity but there is no options to extend the validity so recharged for 10rs. Now my account balance is 299rs but i am not able to do any outgoing calls...
Please help me to resolve this.

Respected sir/madam,
On 12/11/2018 at about 11:30 am. The mobile handset is of samsung galaxy on 5 (Sam-g550fy gold - no. [protected]). I lost my mobile phone handset along with sim card no. [protected]. So kindly block the mobile no [protected]. And please send confirmation message of blocking on [protected].

Thanks with regards

From,
Anilkumar h. Nagpure
Gondia maharashtra

I had changed from reliance to airtel a year back! 2 days back my mobile showed no tower for 12 hrs.. I complained to airtel show room... They said it might be a chip problem and they gave me a new sim with same no... Now i couldn't send or receive messages... As i reached and have free pack.. I couldn't receive messages.. Its making me awk even i couldn't receive sms.. Pls solve it... Showing error code 10

I have made a complaint on 31st october and the reference number is 88358956. 13 days past still the issue has not been resolved. Since 1st of november i have been given 72 hours time frame in which airtel promises me to solve the issue. Three deadlines passed. Today i called and again i have been asked to wait. Please solve the issue as i am not able to put claim under airtel handset secure. Please look at the screenshots, i have put them in attachments.

I never activated services of game world yet time to time money is being snatched from my number.
This has happened twice.
Today rs 35 got deducted from my number. I want the pack to be deactivated and my money to return back.

This is an earnest request from my side to you all to credit my account with the money that has been deducted from my account.

Recharge transaction through airtel my money (Airtel app). But due user interface i have entered wrong no during the transaction.

Kindly reverse the same in correct mobile no.
I have already message the same information to “59109” but didn't got any response.

Now please do the same on urgent basis…. Details are as below….

Date - 12/11/2018

Correct mobile number-[[protected]]

Wrong mobile number-[[protected]]

Amount -399

Transaction id[protected]

1. I registered my complaints number 85419886 on 21 may 2018, 87010318 on 10 aug 2018, 79305016 on 8 sept 2018 on regarding internet isn't working, call dropped, voice isn't clear during calls.
2. Airtel company charged almost double in monthly bills in family pack plan after many requests issue wasn't resolved. But after many complaints they waived something but i don’t know what they waivered
3. My mobile number was suspend, barred during my discussion with appellate authority after assurance of payment. Evan my credit limit was above rs. 9000 and disputed bill amount was approx. Rs 1200, i paid all my bills timely in my previous history since 10 years.
4. Without internet i lost my all official work, my son can't attend their online class. Can't use outgoing calls properly.
5. After 22 september 2018 i can't use incoming calls i registered many complaints but result is nil.
6. Finally i am not used internet data, suffered in outgoing calls, and can’t attend very important incoming calls on my official phone.
7. I don’t know where is my previous balance data approx. 2000 gb which cost i paid.
Please explain is this service? Can any service provider have a right to charge single rupee in this scenario until solve the issue. Are you above on law in india? Your all actions, replies prove you are on above law. You forcefully threats your customers. I really shocked

Past problems with airtel
I was facing problems with airtel from last one year
2. Transfer from company to my name after submitting 3 applications and more than 2 months.
3. My number suspend during my ranchi visit even i paid by smart pay airtel refused to accept my payment than i paid immediate at ranchi store but my internet was unavailable during my ranchi visit approx. 15 days.
My internet data was pending more than 600 gb now crossed more than 2000

Contact no: [protected]
For last 3 months i am visiting airter center for post to pre migration. But till date it is not done

Initially visited sanpada to give req. The center closed in two days

Then i had visited vashi airtel center for post to pre migration last month wen my bill generated on 9th oct. Airtel executive asked me to visit on 15thoct and wen i visited on 15th they said they can only do this online on 9th and tried to change plan. And reduced my free mins and also did not add the data plan.
And asked to visit 9th nov. Now i hve visited thrice, either they say server is down, bill is not updted nd directng to anoter airtel branch

And the server remains down in their chembur branch

Most pathetic service experience i had with airtel

Neither they have waived off extra charges.. And nor migrated.

I would prefer to switch my no. To idea

Dis is my no - [protected](airtel)
From last 1 week i am unable to receive any incoming call from Airtel network, i raised a complaint several times in Airtel customer care, but I haven’t get positive response.

Plz solved my issues ASAP

This is my customer care message - Thank you for contacting us. It is our constant endeavor to provide the best quality services on your Airtel Mobile [protected].Reference no. for your request is RCRCB[protected].

Myself deepak kunar... I upgraded my airtel sim from 3g to 4g but problem is that after that no otp is being received on any transaction... It is alot of transactions problem.. Message came that after 24 hrs.. Message facility will work but this is not working.. How to solve this problem.. So it's my request sir to solve my issue as soon as possible... I have to pay different bill's and also to transfer money.. For that otp is a must.. I cant wait for long

I just ported my mobile from other service provider to Airtel with unlimited calling pack of 495 Rs for 84 days. One day I tried to call somewhere for tracking my policy details. Suddenly airtel deducted 1rs/ minute money from my account and call automatically disconnected.

I talked to airtel customer care and they said that unlimited calling means you need to call only on mobile and landline numbers. Apart of these numbers, you have to pay standard charges. This means, I have to recharge my mobile again and again to talk to numbers other than landline and mobile. Airtel is totally misleading consumers in the name of 'unlimited pack'

This is completely misleading information regarding pack 'unlimited calling for 84 days'. However my previous service provider allowed me to call anywhere within India with this same unlimited pack.

I strongly NOT recommend anyone to switch to Airtel like I did. Surely I will switch back to some other service provide from Airtel after 90 days. Please please NO to AIRTEL.

My outgoing service got expired and I have sufficient balance to make calls. They aseked me to dial *121*51# to extend the validity but there is no options to extend the validity. Now I am not able to do any outgoing calls... I tried to call customer care numbers but that also not going.

Please help me to resolve this. I am outside the country

Hi team,

I am unable to reset mpin of my airtel wallet.

Account information is said as invalid.

I have loaded money to wallet and i am not able to use it now. I have done such transactions earlier, and it has been successful, but this time mpin is invalid and account information too is not considered.

Please do the needful at the earliest.

Thanks.

My outgoing service got expired and i have sufficient balance to make calls. They aseked me to dial *121*51# to extend the validity but there is no options to extend the validity so we recharged for 10rs without any guidance. Now i am not able to do any outgoing calls... I tried to call customer care from other network mnumbers but they are not answering my calls. Making me wait for 5 mins and disconnected without any response!
Please help me to resolve this.

This is haritha (*) i'm under plan corp-199 and my billing period is[protected] to[protected] for this cycle i received bill for 478.75 the bill due date is[protected] and again i received one more bill amounting rs.638.16/-due on[protected] with immediate effect i paid the amount of rs.638.16/- on[protected] reference number[protected] for your reference i have attached the copy of receipt.

But today again when i logged into my airtel app its showing an outstanding amount of 349/- but it should be zero as i made the total payment, i spoke to the customer care they said i have changed my billing cycle but to my knowledge i didn't changed the billing plan or billing cycle in the past three years.

And the customer care executive is told me that only 289/-is paid from my end but i paid a total amount of 638/-for which i attached the receipt below and received the confirmation from your end as well

So please give me a detailed clarification about the amount which i paid and the why the amount is not reflecting in your data base. And without my knowledge how can the airtel change my billing cycle for which you should inform me before changing my cycle

I sent mail to ‎[protected]@in. Airtel.com but they didn't respond till now

I have used the airtel no [protected] for last 5 years suddenly i got the message that outgoing validity is getting expired on 9th nov even though i have that balance as 63.51rs. Now my account balance is 63.51rs but i am not able to do any outgoing calls. Why stop my outgoing call because i have balance in my account 63.51 rs.
Please help me to resolve this.

I have been using airtel service for more than 10 years now and bill payment was always in time.
This is regards to the issue i am facing with airtel connectivity and the billing for the same.
I have already raised this issue with airtel support when someone contacted me for the bill. Each day i received calls from various customer support rep asking me to pay the bill and i would explain repeatedly on my concern. I was also promised by many that an engineer is working on to resolve the network issue and it would take sometime and in the meanwhile i need to pay the bill for the service to continue. I had also told airtel customer service to suspend my service and resolve the network issue first. It has been more than 4 months and the issue is not resolved yet. I also get several calls daily from the automated machine to pay the bill and also from the reps. Finally the claims department repeatedly called me to pay the bill and threatened me daily that they would send their executive to my office if i don't pay the bill. This is really irritating. They already have case history and call history about the issues am facing and still call me to bother me instead fixing the problem.

Issue: there is intermittent connectivity issue. Every single minute the connection breaks and disconnects. I cannot work on my system with improper connectivity.
No one is able to fix this problem and i have stopped using the dongle and also have asked airtel to cancel my connection which they don't want to do. Airtel sent an engineer to my place to check the connection in the month of august. He said there seems to be a problem with the network and he would escalate it to the next level engineer and he promised a week time to resolve the issue. But there has been no fix to the problem. Now, am not interested in the service as i find better service provider. My usage was minimum and airtel claims team know only to threaten customers and they were not ready to listen to my concern at all. I was really shocked to see airtel with the worst service to the customer. All they need is money, but can't fix the problem. Now, i have paid 1700 and aug to sep, i have not used the service at all, so am not paying.

Also, airtel would suspend the service when the customer does not pay the bill after due date. My question, how can my bill show as outstanding for 3 months?

Attached is my payment and the usage for aug to sep.

Can airtel address the issue in a gentle manner rather threatening customers?