Airtel Complaints & Reviews

I have used the airtel for last 10 years so far. Yesterday suddenly i got the message that outgoing calls have expired inspite of having more than rs. 800 in balance! I am not able to do any outgoing calls. I can see that there are other complaints with the same problem and this is not just my complaint but that of many others. I am not sure why airtel has resorted to this blocking of outgoing calls for customers with existing balance forcing them to pay more again for making calls. If you dont fix this, you are going to lose one more customer permanently.

I'm using airtel sim card since a long time and never faced such kind of things but now all of a sudden airtel messaged me that my outgoing services would be stopped on 11 nov. However i'm using this sim regularly for calling and messaging and also have a recharge of rs. 102
My mobile number is : [protected]
Please quickly take some action.
Thanks & regards

I tried to recharge my airtel prepaid connection using net banking. For 2 times my balance deducted but recharge has not been done. Then again i tried to recharge the same way, i found one thing, the payee is citrus payment solutions pvt ltd. So, i didn't recharge my phone. And i tried to recharge from there site only www.airtel.in. i lost around 400rs ………...

This is gangadhar A.my no is[protected] i want to change my network Airtel to bsnl Airtel network not block my Sim on expired date last 4 months back I applied MNP i contacted the service center also but they failed now also applied for MNP..i submit the documents to BSNL also pkease change my Network..

Dear sir, i have recharged with airtel 2 months back with rs 399 pack through ivr. It has 84 days of valliedity. But now they deducted 399 balance on my number and activated new pack without conserning me. I don't know when it was deducted. But current pack still have 12 more days of valliedity. So please ask them to refund my balance. I don't want to continue with airtel. My number is: [protected]. They cheeted me. Please help me sir. This is not faith. Custemer service representatives are not responding well. So please help me sir.

Dear sir/madam

My airtel sim [protected] of tn circle had a life time validity when i purchased it about 3 years back. But had received a message that it is ending soon. Please let me know what i should do increase the expiry time.
If not possible as to how to get back the amount in the sim. Is it possible to transfer the money to another airtel sim in my name [protected].
Thank you

Im not able to recharge my airtel no. Since 2 months from online on their website and also from apps like airtel (Their own) or paytm or amazon pay. I migrated from postpaid to prepaid. Since then i can't recharge. I can only recharge from airtel store but i don't find time to go always because of my office (What in the case of emergency?) and why do airtel cant provide free of charge to call customer care. What is the logic when i can't able to recharge and having no balance how can i call them. No doubt, they wantedly doing so that i go back to post paid. It's better to port my no. To other network. Lodged complaint almost 20 times but no use.

Airtel stopped out going validity of calls though there is sufficient unlimited talk time and compel customer to buy their smart pack to revalidate for prepaid sim [protected]. They don't accept rs.10 pack of talk time to revalidate. They have not given reasonable opportunity to switch over to new procedure which is though arbitrary in that airtel failed to discharge their obligation after receiving consideration and there is expressive negligence as service provider.

I am using airtel landline number with broadband services .I request you cancel my connection as my landline is not functioning from last 3 months. No response is received from your side since then. I here by inform you that now onwards i am unwilling to pay any rent or charges. I am exhausted calling airtel customer care.

I have used the airtel no [protected] for last 12 years suddenly i got the message that outgoing validity is getting expired on 9th nov even though i have that balance as 90rs. We have dialed *121*51# to extend the validity but there is no options to extend the validity so we recharged for 10rs without any guidance. Now my account balance is 100rs but i am not able to do any outgoing calls...
Please help me to resolve this.

I have been using airtel for past 10 years. Last week, i got one message regarding outgoing calls expired and need to recharge for some plans, even i have main balance of rs. 15.97. Yesterday, i have received one more message as incoming calls will expire on 13-nov, 2018. And again received same information to recharge some plans as received before.

Kindly help on this issue and provide valid reason for validity expiry.

Hello, i have recharged for 4g pack amounting to inr.399 through online on 1st nov'2018. The transaction was failed but the amount has been deducted from my bank a/c. I hve called customer care they told me that the amount will be credited in next seven days and told me to recharge again so i recharged again on next day (2nd nov 2018) through shop and it got successful. But till date the amount got debited from my account for my first recharge not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. 10 days got over till now and i'm not sure what steps you've taken so far. I'm losing my interest for these periods. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. And i already posted a complaint about this issue but till date i didnt get a single response from airtel. Try to be a customer friendly. The details of the failed transaction status are mentioned below for your reference. Thanks
Airtel mobile no : [protected]
Amount of recharge : inr. 399
Date of transaction : 1st nov 2018
Airtel transaction id :[protected]

मो0 न0 :[protected] को एरटेल मित्रा लोगिंन के लिए सबमिट किया गया था दो महिने पहले अभी तक [protected] नं0 पर मित्रा लापू लोगिंन राइट नही उपलब्ध किया गया
.सर.महोदय...
आप से निवेदन है कि जल्द से जल्द हमे, उपरोक्त, मो0 नं0 पर मित्रा की राइट लोगिंन उपलब्ध कराया जाय व हमे सूचित करे?
धन्यवाद... सुन्दर श्याम.. सीताबहार सोनभद्र UP pin 231210

Hi,
When i went to the airtel gallary near me, they said that i will have to recharge with minimum 250/- only then port in is possible.

I said i just want to porn in. I'll recharge later. The guy said they have to enter the plan while porting in.

I then gave him 500 rs for 90 days plan. He said i will have to call him to activate the plan once porting is complete.

The porting completed...

On 9.11.2018 i have recharged rs, 222 and amount deducted but recharge not mobile [protected] kindly look into this matter and do needful at the earliest and recharge my phone as early as possible. To what i have to do to make my recharge done to the mobile to whom i have to approach for necessary help in this regard and kindly advise the concerned to do the same at the earliest. Thanks

I am using the airtel number last 2 year continually even 1st time went to airtel store nearest me that was a mini store but there was no any kind who talk like sensually this was not main problem the problem is that i have lost my phone so i want to re-issue the same no that was a prepaid no but they said i can give you only postpaid no i went there 3 or 4 time but they said the same i cant understand that what is the problem to give me prepaid that was i using continuously.

I m complaining for more than 6 months but they are not doing anything. They always say they are working on it but no resolution till now, also whenever i check my speed on ookla speed test app it always shows 1MBps, when i browse something i got like 50KBps(max). Please do something

Am using airtel sim past few years... And i bought with free lime time validity for incoming and outgoing. Now outgoing call not going, it shows that has been expired and incoming call also will expire on coming days.
They are created a rules for their favor.

Please take an action.
Note : i have a balance currently on my mobile is rs.78. I can't call

Hello Airtel,

I am not not your customer, but I could have been one had you not made me go through a frustrating experience in my effort to take an Airtel broadband connection. I write to you to narrate my ordeal and hope - without much faith, though - that you would ensure better customer care. Also, I call you because there is no way for me to talk to a customer care representative through a non-airtel number. Calls to your nodal office were unanswered. Ironical that a telephone network company is so unreachable. On November 5, I logged into your website and applied for a broadband connection for my home at Vasundhara Enclave, Delhi. The next morning, I received four phone calls, each caller claiming to be from airtel and also claiming that the others were fake agents. One of the callers identified himself as Vijay Kumar and asked me to send pictures of my ID and address proofs over WhatsApp. When I asked him how I am supposed to know that he is from Airtel, he sent me the image of his ID card which had Airtel written on it. I sent him the documents, following which he sent me a link that directed me to an Airtel page on which I was asked to pay Rs 500 as installation charge. I paid with my credit card and got an acknowledgement message and a CAF number : 11272390. Mr Kumar told me my connection will be installed by the evening of 6th or the morning of 8th since November 7 was Diwali. However, after that, I received no call from anyone with regard to the installation. After that day, Mr Kumar too did not take my calls. I mailed your customer care and received a call from Ms Padmini who too assured me that the connection will be installed by the 8th. However, no one contacted me. I tweeted about my experience and over the last 23 hours have received only assurances that my problem is being looked into. I never knew an application for a connection requires such a long time to examine. I write to you not because the delay is huge or the amount is huge. I write because as a leading mobile service provider, it is shameful that a potential customer has to go through this to get a broadband connection. I had opted to go for Airtel after hearing good things about your service from my friends. But my own experience has taught me better. I shall be glad if you show the minimum decency to at least refund the money I paid. My apologies for writing so much. If you had heard me out, this message won't exist and you would have one customer more. It appears, though, that none of that matters to you.

Thanks

Saikat Kumar Bose [protected] (It's your rival's number. I thank God for that)

I have made payment of airtel mobile bill for rs.1058 on 14/10/2018 through sbi internet banking but till date it has not been credited by it, so i have to make an other payment of same bill to avoid disconnection on your store at model town ludhiana. Till date I have neither been refunded the same nor received confirmation of receipt by airtel. please let me know the fate of payment which was deducted by bank. photo of statement showing payment to bharti airtel is enclosed herewith for your ready reference.

Yours truely

harish kumar monga

590-phase-1, urban estate,
dugri, Ludhiana, Punjab-141013