Airtel Complaints & Reviews

I have been an airtel prepaid customer for many years but for 3 day i have not been able to make a single call or sms to any number except 121.
I have complained many times and many times the complaint according to airtel back office team gets resolved but in reality its the same situation
Then a customer care officer suggested sir wait 1 day but still same problem persists. I cant make aby outgoing calls or sms.. However my gprs connection plus incoming sms and calls are working fine..

My mobile no - [protected]

The customer care just does not know whats the problem and what could be the solution.. They hang up many times.. I have visited the airtel relationship centre also but there also no one know the solution to my problem. One of them did profile reset still nothing happened.
I want an action to be taken immediatly.

Respected sir,
I am an existing user of airtel, mobile no.[[protected]].
My outgoing sms service is not working (I check recently). I also visit to respective website of airtel and also try call at 121 but they both are of no use.
Due to poor complain service of airtel, i am facing a lot of trouble.
So kindly take immediate action to resolve my problem.
Thanking you.

Kindly provide me the call history for the month of november and december-2018, with all call charges, services and service charges and also about any deductions, individually like service name and service chage deduction and calling number and call charge for that particular number, even if there is any incoming call charge indicate the call charge for that particular incoming call, kindly resolve it as soon as possible. Thanks in advance.

Dear sir,

I paid rs.600/- today. I cant pay more than this now. I need to a activate my outgoing and incoming. So kindly do it needful.

I need some waiver to close the total bill. But also need some time to close the bill. Next month due is onwards so kindly avoid that bill and penalty.

I will do the ownership change request need formalities.

My number [protected]
Alternate number [protected]

Thanks.

I had requested for my number ([protected]) to be transferred from vodafone to airtel. As per the text message i received, this was done and vodafone has already switched off their services but when i am trying to use the airtel sim, it just shows no service.
I have tried to change the network settings to manual & have tried to select airtel network 5-6 times but this has not worked.
This is the only number i have and all my business calls come on this number which means in a short while when my clients try to contact me they will not be able to do so.
When i have tried to email airtel i get an email advising that the email id is not validated and asks me to validate it. When i click on validate it says its going to send otp on my number which i should confirm. Now how in god's name can i see the otp when i am complaining about no service in the first place.
If this is the level of network and service on the very first day, i am seriously doubting myself and wondering if i made a mistake switching to airtel.

My cell no. Is [protected] (Gujarat circle). Few days earlier airtel company reduce my incoming & outgoing validity from feb. 2019 to dec.2018. So my humble request to you kindly help me to increase my airtel sim card incoming & outgoing validity. If you want to contact with me via phone, my phone no. Is [protected].
Kindly, take necessary action from your end as early as possible.

Thanking you,
Yours faithfully,
Naren barat.

I have changed my post paid connection to prepaid connection and one month i had recharged sum of rs.509/- i. E valid for three months upto 8th march2019 and also giving me unlimited std and local calls plus 100 sms plus data. Today when i have connect calls, following message received " outgoing calls temprllorilly withdrawn. It very said. Please resolve my problems, otherwise, i will go to consumer form. Mobile no.[protected]

I am Dipu Kumar using Airtel Postpaid connection past 8 month with mobile no [protected]. I have lodged complain many time, Airtel network team told that there is issue in my location and they are working on it but there is no timelime when it got resolve. I went to Airtel Store, Sarjapura on 21/12/2018 but they are not ready to migrate my mobile no from postpaid to prepaid. Please help me on this issue.

Dear sir/madam,

My self is nisha prajapati from ahmedabad, and using prepaid airtel number.

My friend is mr sanjeev patel, from ahmedabad, is using prepaid airtel number.

When we went to the airtel outlet for purchase airtel card that time they offered life time validity one time charges for start airtel facilities in our cell. Now they changed the policy and started rs.23 charges for every 28 days.

Now from since last 3-4 days we are receiving following messages from airtel :

"outgoing service on airtel stops tomorrow.in case of no recharge, rs.23 will deduct on 21-dec-18 from main bal for 28 day validity. Unltd./smart pack, dial *121*51#".

Please clarify that why we have to recharge every month? (If we have bsnl land line and wifi facilities at our home).

When airtel outlet people selling your card that time they give false commitment to the clients as well mislead to the customers.

Kindly change your policy and don't mislead to the customers.

One line reply should be highly appreciated.

Thanks.

Nisha prajapati
[protected]@yahoo.co.in

Cc : mr girish shah
Complaint manager
Complain department
Consumer education and research center (Cerc)
'suraksha sankool'
Thaltej, s. G. Highway
Ahmedabad - 380 013

Email : [protected]@cercindia.org

Hi sir/madam what type of bad services u all r providing u send different amount of Recharge msgs and Wen I recharge the packs comes different u sended me msg of 149 recharge with unlimited calls 100 sms per day and 1GB data per day but Wen I recharge u just gave me 1GB for one month this is hell serives and the baddest this pack was so comfortable to me bcoz I was using it since many months but after complaining to customer care again u snd ME msg of 149 with 1GB per day I m fed up of it I need my pack to be activated for whole month orelse am gonna port my serives and never suggest it to anyone as still Now I use to suggest this as best network

Recharge done on[protected]:58AM, MRP:Rs499.00, GST 18% payable by Company/Distributor/Retailer:Rs76.12, TransID[protected].To check your balance, validity, call tariff and best recharges, dial *121*51# or download My Airtel App, click www.airtel.in/5/LBNV

{ main morning se recharge Kiya Hai Tu Bhi Mera net chalu nahi ho raha hai mera recharge successful nahi bata raha hai matlab nahi chalu Hui nahi raha hai data bhi bata raha hai mera number hai[protected] yeh mera mobile number hai Airtel ka Jal Sejal Meri help karo sir dhanyavad}

I lost my nokia mobile having airtel sim by name yelisetty sai krishna bindu in guntur. Since three months. Mobile contains the features of touch screen, so please trace my mobile my mobile is black colour. It is well working nokia mobile. It has touchscreen as well as key pad. I look forward to hearing from you as soon as possible to resolve this problem.

Hello

This is in regards to my Airtel connection [protected].

I placed a request to discontinue the services of the same. This had network issues and I hope you can see from the earlier records that this year more than 4 times I have complained about network issues. Each time for more than 10 days I couldn't access internet leading to loss of my work. And this kept re-surfacing without any solution from Airtel's end. I had to pay to a different service provider for continuing my work as my work is dependent on the interenet. Plus I have not been able to access internet at all in December and every time customer service people gave a different solution, neither of which worked. And I have kept making the payments regularly. 4 times is almost equal to no service of 1 month. You don't get paid if you don't work but I paid Airtel for services I haven't been receiving. So I asked to discontinue my services and not pay the last bill of 824/-. I conveyed the same to the appellate officer 'Sunny' who contacted me for a final confirmation. Today, a lady called 'Kakali' calls and asks me to make the payment and when I denied, she literally threatened me and and when I asked her name, she said 'go to any store and ask about me'. Is Airtel keeping goons as pet? Then she asked me if I am doing the balance calculation in my head?? Dear Airtel, obviously if the money is going out from my pocket, I will do it and not you, right?? I am really sorry to say that but her behaviour made me feel so. Airtel, hope you understand I can sue you for this. Further she added I am not available on my alternate contact no, whereas other Airtel executives can contact me, funnily this is the first call from her that came in. If I had to avoid I wouldn't have received this call. You should give me compensation for my loss of work, but as a courtesy you should waive off the bill. If I send you a legal notice for your staff's behavior I hope you know what can happen. There may be millions of Indians whom you fool but every Indian isn't a layman. I am not making the payment of 824/- for my loss of work, but any further misconduct from your end, I am going to escalate this to the necessary places.

I hope you will do the needful and I would really appreciate it. I am really worried about our nation's future with telecommunications companies like you.

Further to my discussion with customer support team regarding the complaint no sr 88929784 the issue is not resolved, but your team members has closed the complaint stating the issue is resolved. But actually the issue is still not yet resolved and i keep on sending the emails to appellate and i am getting messages stating the issue will resolve

I required the proper answer and i need to get this issue resolved immediately

Otherwise i need to escalate further in the consumer form. Which i don’t like to go beyond you and get this issue resolved

Hope at least i will get proper support and necessary actions for resolving this issue

Thanks and regards.

Hai this is thamil selvan. I used airtel prepaid number nearly 2years. 04/12/2018 at the date i give a portability to another number. But still it's not happening. I make call to customer service day after day, day after day. But they never make it. I have proof of giving portability and they send replay for portability. Also call records from customer service executives. So please make action and give some corrective solution.

Hi

I purchased airtel 4g hot spot device and sim[protected] and payed 4250 rps (6 month advance on 599 plan) on 18th dec in kumarswamy layout (Bangalore) airtel store.

There was no receipt paid for the amount paid and was told that i get a mail with bill details post sim activation. And sim activation happens only after address verification.

It's been 3days and there is no progress neither address verification happend nor sim activated.
If i go to airtel store they say address verification is pending and it will be done today which never happened till now and if i call customer care they say they don't have information on their system.

This is ridiculous process and airtel must monitor such pending status and help customer from experiencing such delay.

MenuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ

Search
search
Sign InSign in
© 2018 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

ConsumerComplaints.inAirtel Signal Problem
Airtel — Signal Problem

90 Reviews
Lokesh K
Submit a Complaint
Dear Airtel,

As i'm using Airtel prep aid SimCard [protected] from 2 Yes from last 2 months i'm not getting the signal inside my Home so please do resolve this issue.My address is 16-2-837/A baqur bagh saidabad hyderabad 500059

I'm an Airtel customer since a decade, using the same number for ten years. I'm using this number as my primary communication and personal number. Linked to office/work and many other services. The account is active. But Airtel is threatening to Stop my service if I don't recharge with ₹35 regularly. This is wrong and unfair practice.
My account is active and there's activity in the sim. But threatening to recharge regularly, is unfair and it is upto me if I want to recharge or not. At the time of registration, I was told this was life time validity.
How come this is allowed by TRAI? I don't think TRAI set any regulation regarding this.
Please take an action on Airtel or they will lose a long and loyal customer.
My contact number is : +91 [protected]

Hello sir, I am new shop open from native place of Paramakudi 623707, show room name ROHITH MOBILES, this area sales team is very poor, Many times I have inform stocks to sales person and dsm, costomer more then walkings of place of showroom, but AIRTEL SIM, EASY, MODEM, POSTPAID, nothing here, please inform your sales team. Please support toptel

From last few weeks my airtel network is not properly working.net was too slow, even it show 4g on screen but it doesn't work. Even it disturbed my calls.
Single download on 4-5mb will take more than 5-10min. It is very difficult for me to continue with this, i already restart my phone also manually register network on airtel but i still face same issue. Please help in this.