Dear Mr. Prahlad Sharma,
Thank you for your email dated 15th May 2018 regarding weak network coverage issue for airtel mobile number 9833201212. We apologize for the inconvenience that you have been facing due to network issue at “ICICI lombard 13th floor Vishwroop ITpark sec.30 opposite Vashi Station Navi Mumbai 400705”. We understand how upsetting this must be and we appreciate your patience in this matter.
As per your telephonic discussion on 9167990334 with the undersigned dated 16th May 2018, this is to apprise you that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area. However, in indoors the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves.
Further, we have taken your address as an input for future planning and we will keep you updated on the same.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
For any future assistance, please contact us at
[email protected].
Regards,
Yogita Soni
Customer Experience
bharti airtel limited
On Tue, 15 May 2018 at 02:39 PM wrote:
9167990334
From: Net [mailto:
[email protected]]
Sent: Tuesday, May 15, 2018 2:20 PM
To: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ 9833201212
Dear Mr. Prahlad Sharma,
Thank you for your email dated 14th May 2018 regarding network issue for airtel number 9833201212.
We tried to reach you at 9833201212 on 15thMay 2018 at 2:16 PM. However, we were unable to establish contact with you as there was no response. We would appreciate if you could write back to us stating your alternate contact number and we would be glad to assist you.
For any future assistance, please contact us at
[email protected].
Regards,
Yogita Soni
Customer Experience
bharti airtel limited
On Mon, 14 May 2018 at 12:27 PM wrote:
What is final update…
From: Net [mailto:
[email protected]]
Sent: Tuesday, May 01, 2018 1:04 PM
To: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _ 9833201212
Dear Mr. Prahlad Sharma,
Thank you for your email dated 24th April 2018 regarding weak network coverage issue for airtel mobile number 9833201212. We apologize for the inconvenience that you have been facing due to network issue at “ICICI lombard 13th floor Vishwroop ITpark sec.30 opposite Vashi Station Navi Mumbai 400705”. We understand how upsetting this must be and we appreciate your patience in this matter.
As per your telephonic discussion on 9833201212 with the undersigned dated 1stMay 2018, this is to apprise you that on receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area. However, in indoors the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves.
Further, we have taken your address as an input for future planning and we will keep you updated on the same.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
For any future assistance, please contact us
[email protected].
Regards,
Yogita Soni
Customer Experience
bharti airtel limited
On Tue, 24 Apr 2018 at 01:49 PM wrote:
Hi Mr. Vittal,
Finally you had disconnect my outgoing call Thank you for your bull shit service provided my your …. Company…
For the payment your giving me daily call for the service not single call from your company.. Are your company is beggar who just want the payment without service. If your company is beggar your employee are accepting that than I will pay you my bill without your services.
If you don’t have time to read my mail than getting ready for the legal mail in short time…
This is really very shame of your company & employees they even don’t answer the call useless no share of Mr. Manish Jain : 022-40030143 even wrong was update on your website… This is last mail next will be mail from consumer or police FIR again you for misguiding customer with false promise on the TV….
Regards,
Prahlad Sharma
9167990334.
From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Sent: Wednesday, April 04, 2018 5:10 PM
To:
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]
Cc:
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]
Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _
Is anyone is there ..
Anyone … ??????
Regards,
Prahlad Sharma
From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Sent: Wednesday, April 04, 2018 10:25 AM
To:
[email protected];
[email protected]
Cc:
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]
Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _
Hi Good Morning..
Is anyone reading my mail …
Any one working who can reply for this mail …
Regards,
Prahlad Sharma
From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Sent: Monday, April 02, 2018 4:50 PM
To:
[email protected];
[email protected]
Cc:
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]
Subject: RE: SR No : 77852061, 80004827, 81696108 & 83815861 _
Hi Good Afternoon,
I has received the call from Sarita Singh from Delhi just 15 min back..
She was giving me time line 3 month from the month of April. Can any one answer what hell your team did since month of Oct 2017…
Don’t behave like beggar just want bill payment in again customer get service or not… totally fault & miss communication & Just want that customer listen to you ..
Listen the call attachment with the mail …. Please guide your employee how to talk with the customer. They mid be forgot that there are working on out payment …
This is really shame on the service. Know need the thing on the written communication _ next mail social networking with all the call recording & consumer forum.
Regards,
Prahlad Sharma
9167990334
From: Prahlad Sharma /BSG/ICICILOMBARD/ANDH
Sent: Monday, April 02, 2018 1:50 PM
To:
[email protected];
[email protected]
Cc:
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected];
[email protected]
Subject: SR No : 77852061, 80004827, 81696108 & 83815861 _
Dear Gopal Sir,
This mail is to let how good your service given to your customer from last more than 6 month..
I can understand this mail will not impact to you as if one customer move from your service, so it will not impact in your business.. As you people make fool to the customer for your best network in all over the India.
However, sorry to say that bull shit network & service I m face since 7 month, but still no resolution because you people don’t border just are getting the money every month or if we won’t pay for the you will stop the service.
Since, Oct I m facing huge network issue two time survey has been done given the time line promise but no resolution. For proof find the SR No : 77852061, 80004827, 81696108 & 83815861 again my phone no 983320121.
I m waiting for response from your side.. or next step will be consumer forum.
Regards,
Prahlad Sharma
9167990334
check the mail... please resolution you have discussed with me ...
