Airtel Complaints & Reviews

After a long follow-up with airtel customer care team, airtel’s social media team and escalation cum corporate accounts team as all of them haven’t provided the resolution for my issue.

To be frank you people should be ashamed of claiming the best service provider in india, as you have failed in the following aspects:

1. Where your team is not able to identify the address located on a prime city.
2. Morons who’s writing back irrelevant mail’s which doesn’t have any meaning.
3. I’m aware that airtel has got a huge man power, but i swear it would be proved by providing a resolution for an issue. Instead using each of them on consecutive days of a week to recite the apology anthem to the user.
4. I have been escalating and got the address verification done during the 2nd half of april, but till date my sim card wasn’t activated. Out of frustration i made a fb post about the worst support provided by airtel.
5. Again stuck with the airtel social media team, stating that they would definitely resolve the issue. It has been weeks and nothing has changed.
6. Airtel social media team reinitiated the process again stating that address verification has been positive but the order has been cancelled without any reason.
7. I said as per supreme court’ recent judgement i don’t want to have my aadhar number linked with the sim card but airtel denied only way to get a sim swap or new connection is through e-kyc and they don’t accept any other govt. Proofs other than aadhar card.
8. After having a conversation of 25 mins your team member contacted me several time and finally gave commitment that they would check with the arc and confirm for the document submission for processing the activation of the postpaid connection.
9. So far nothing has been done. I have decided to quit airtel and i wanted my fellow people to know about the kind of service airtel provides for its existing customers and hope this would create an awareness among the common people.

Regards,

S. Santhosh ganapathy
Technical support engineer
[protected]

Last month suffered with same issue, informed via mail and also to customer care. This month also suffering with the same. As unable to pay against my bill and it is displaying that my number is not a post paid number. After many follow up and many calls to customer care, still waiting for the service.
Airtel is still repeating the same. I dont know why are they ignoring to serve.

I have been billed for smsing 15 times from 26th to 28th apr on[protected]. This is an international number unknown to me and see here many others have been billed for same reason. There is no record showing such number in my sms history or contact details.
This is known issue to airtel authorities and yet customers have to seek help for getting billed unaware.

As you aware I received email from your Nodal Officer, Airtel, IT Park, Chandigarh regarding adjustment of Rs.300/- which were taken by your official illegally and without any basis. Further, I also made complaint regarding adding international messages of Rs.160/- in my ill, which were never sent by me. When I contacted your customer care, he informed me that these messages due to my IPHONE (Apple phone). It is strange that despite my repeated reminders, revised bill has not been sent to me i.e. after adjusting Rs.460/-. So, please adjust this amount in my bill as promised by you as already discussed. Otherwise I find no alternative but to approach Consumer Court for redress my grievance and I will also port my airtel mobile connection with other company.

I have nearly 2k in Airtel freehit winnings and redeem option is unavailable from nearly 3 weeks.

Previously it was working fine but due to bad network of Airtel it got stuck and since then the redeem option has turned black and i can't get the money to my paytm account.

I have emailed them many times and each they say we issue sent to technical team but at the end of the day the problem persists.

Please help me out so I can get the winning amount.

now these people even stopped replying to the customers mails.

now the airtel icon has disappeared from the airtel tv app and with it the winning amount has been disappeared.

the have given the deadline as june 14th but now this has happened.

please take action against such irresponsible people

I was offered a plan for my landline no. Under which it was told that i will pe provided with broadband connection of 16mbps and 100 gb data under same rental as previous. But after installation i was provided with only 2mbps speed and 50 gb data. When i contacted your airtel engineer he told me to call 121 and request upgrade to 16mbps free of cost. Telephone no. On which i called your engineer is[protected]. After which i called 121 and registered my complain and then my plan was changed to 799 rental without asking me. Now i want you to either dicontinue my connection or change my rental to previous one.

I got my airtel number in april, with post paid plan of rs 299, and international roaming pack of 149.

In my bills however, i am receiving an extra charge of rs. 649 every month under the heading "international roaming daily limit pack [protected]@ 649 with ul incoming nrc". It is written that it is a one time charge, however the charge is there on all the bills on every month.

As i am currently abroad, i called customer service, only to be told they cannot help me as i am abroad.

Please help!

Sir
I ashwani khanna from delhi issued this airtel number [protected] as my work official number. The purpose was to deliever text messages to my clients but do to some technical error at your side no texts messages were able to deliver only the i messages were delivered. I had registered many complaints regarding it as my complaints weren’t solved by you executives i did my work through whatsapp and now the bill generated is approx rs 12000
Please revert as soon as possible

Hi AIRTEL Team,

I checked your Airtel website today and recharged Rs 399 plan(1.4Gb date+ unlimited calls for 84 days)However when I recharged it gave me same plan with only 1Gb data per day...I rechecked from the website however its still showing me the same plan..Please provide the same plan as mentioned on your website. As its fraud as per SECTION 415, 421-424 & 420 OF INDIAN PENAL COURT. I am attaching the screenshot of the plan offered on the website. I'm lodging a leagal complaint in TRAI & Delhi High court as well as well, Will soon, share the legal complaint number as well .

ICON value added service from Airtel is activated on mobile without any prior notification or approval from my side.
This service is renewed automatically after 7 days. I got a message from Airtel on 18th May, saying that this service is activated on my mobile and they deducted Rs.35.
I came to know this on 29th as I haven't seen that message.
The service automatically renewed on 25th May and another 24 rupees deducted from my balance.
Airtel has not taken any permission from me to activate this and renew it.
When I called customer care on 29th, they said amount cannot be refunded as it must be done within 24 hours.

On 13th May, I have called the airtel customer care to inquire about international call package for France. The executive told me about two package which weren't quite what was I looking for and did not opt for any. However, a package of 2999 was activated on 17th May without my knowledge and consent and the consequence of which I have my bill amount rising to 4000 for this month. Second thing, I did not use my phone for incoming or outgoing or internet throughout my travel from 14 to 20th then on what basis I am being charged 4000 for May month.
I don't expect airtel to cheat their customers like that and not willing to pay for this scam.

Hi, my customer id for my airtel dth is [protected]-001. Every if i recharge after the disconnection date, they are charging 15 rupees. Mine is prepaid connection. If the last day exceeded, they will disconnect. So, there should not be any charge. If it is post paid connection, i can agree that because they will provide service even after the last payment date but in the case of prepaid connection, it is not applicable. It's up to user wish whether he do recharge or not. He can do recharge at anytime and use the prepaid connection. When i called customer service they said that they have it in terms and conditions but i could not get the details about late fee even in google. How can a common man get to know when they take the connection

Sir, this is my landline number:[protected], and i currently have a plan of 1299 in my account, but you had to give a bonus data of 1000gb for this pack!!!, so the bonus data will be redeemed to my account right?, be i plan on using the bonus data for now, i am not paying untill i completely use all of my bonus data too, reply soon, and most of all i received a call from some random number claiming to be one of your executives, saying that there is no bonus data included in my broadband data plan!!!, if so then why did you cheat me into buying your broadband plan!!!, if you guys are honest then by any means provide me my bonus data!!!, or else you are acting just like a fraud!

It is my second time that i am complaining against poor network of airtel. There has been no action taken and our office is still facing the problem of no wi-fi (Internet) connection. We tried to reach to customer service executive but even they are not interested and is casually handling the situation. It's really horrible service of airtel. After paying full amount. It is o[censored]seless and people are not cooperative. From last 4days we are facing the same problem. Please take strict action against airtel.

I was given a promise to get airtel wifi dongle in lieu of tata docomo dongle and all my documents were taken.

I have submitted all documents like adhaar.

Needful verifications also done by april 10.
Sms also given from airtel stating that i will receive the new dongle from airtel.

However till date i have not received the dongle. I have the sim but the dongle exchange has not been done.

[protected] i have been using this number for past 7 yrs.. Now im out of country for past 6 months so i couldnt use the number.. Airtel has given the number to somebody without informing through mail or notification to my address. My every work has linked with that number.. Till yesterday i was using that number for whats app. Do something needful for me please

I have recharged to my mobile rc 449 but the amount was not reflected in the airtel app and no message from the airtel. So i have waited for 1 day even though its not reflected so i have recharged after a day with amount 448. It was succeeded and reflected as soon as recharge done. But when i am asking airtel its saying 449 and 448 both are done. If 449 was done why your app is not reflecting it.
Because o[censored]sing airtel app as reference i lost 449 rupees. So, i hate airtel for doing such worst kind of things and i want to port out.

I got message on my no.[protected] that sports video pack has been activated for which rs.70.00 has been detucted from my account and this has haapened twice. I need to stop this kind of services and refund of the detucted amount. If i will not be provided the proper refund and stoppage of service i will take action on such harrasment for the whole liability will be on the company.

I travelled to the us on april 28th. During my travel i have picked up matrix card for my international calling. Airtel has activated international roaming - incoming calls free option with rs. 3999 as monthly charge.

Airtel has not notified me about activating the roaming charges on my account. Total bill amount came upto rs. 5.195.

From the time i have discovered about wrong charge, i have started calling...

I am using airtel number from past 5years. But somehow from last few days facing network issues and worst services. Recently, my account is debited with 300inr for the service i did not opt fo (Whatsmob service). It's getting activated and renewed again n again on my mobile number without my knowledge.
Please stop this service on my number and refund the amount for last 2 months. I don't even know what this service is about!!!