Airtel Complaints & Reviews

I have ported my number from vodafone to airtel on 5th may.
I was promissed for the best network and data usage by the company.
However ever since i have ported i am getting horrible network and data connectivity at my home (Poonam sagar complex, mira road).
I have already complaint the customer care twice but no improvement from their side.
Also i am stuck as i cannot re-port my number back to vodafone at-least for 3 months.
I am really irritated with the way the things are being handled by the customer care.
They have sent me a bill for the first month.
I do not wish to pay the same and also for the coming 2 months unless these people do something about it.

I have been using airtel services for last 10+5 years. I have taken new iphone 2499 plan with a free child connection recently. 4g/3g services suddenly stopped working on my child connection. I am facing this problem since 3 months but unfortunately no one is able to address this issues and resolve it. I have had multiple visits to airtel service centers and made numerous calls to call center. I request your special attention in resolving the issues at the earliest. If the issue continues i might have to re-think on continuing with the airtel network.

Parent number : [protected]
Child number : [protected]

I have not seen such a bad service provider, just to earn money can say any thing but when we go for the claim give some or the other excuse and reject our claim. This is the way you treat to your customer who are your assets. Every month ready to deduct money because its a profit, but when we are claiming airtel secure handset protection they will give some or the other excuse, i will request users to pls think before going for such services. Don't go blindly.

My name is sourav mallick mobile number [protected] which is an airtel postpaid connection. So on recommendations i took a airtel dth connection with customer id :- [protected]. When i took the plan i was told by sales executive "faisal" that

1) installation charge will be rs 1590/- (Which includes 10 meters cable, set up box, remote, battery, rs 1500 make my trip voucher) ipl offer plan

However at the time of installation the field engineer who came did charged me rs 150/- extra as he did some connections in my home without giving me the proper informations about tho charges. So i did called customer service spoken with floor supervisor and he kindly told that he will repay my 150 rs back in my dth account. Now upon checking my account i havent received my money back.

Now at the point of purchasing this plan i was clearly told by two different people in sales team that first month my package will be free with all hd and sd chanells. Next two month (June & july) i will have to pay only rs 199 where in i will get 65 hd chanells and approx 255 non hd chanells. And from next month i will pay rs 99 base pack and on top of that i will have to pay rs 255 for hd pack which makes a total of rs 324. So after explaining all the plans i agreed the same as i was getting all the chanells in rs 324 and most of my preferred chanells were in hd. Which i as getting now.

However after taking the plan i did called customer service and the story was completing different. I was cheated by the person at the time of sales. Now the plan which was explained to me by supervisor was the base plan 99 only includes regional package and to get all the chanells i have to pay rs 199 base pack and rs 255 hd pack which makes a total of rs 424 with an increase of rs 100 monthly. I was promised by the manager that the call recording will be listened and he will get back to me with a solution which i am still waiting for.

And honestly speaking i am not at all a happy customer with airtel dth as people sitting there dont have coutsey to give proper and correct information to customers. I joined airtel as i checked that i am saving money with them instead of tata sky or dish tv. Now airtel have completely proved it wrong. Neithet i got my mmt voucher yet nor my 150 rs is credited to my account and obviously my plan is still not sorted and no one from customer care called me.

I have airtel dth, having a general monthly plan with 4 hd hindi channel (Gec) & 1 disney channel (458) top-up, as extra cost of rupees 81+10.
I am doing monthly re-charge it,
I got a call from airtel customer care to do recharge with 1746/- and get 6 months & 15days of freedom ent. Hd pack having lots of channels including above hd hindi channels, so i proceed and recharge with 1746/- on date 15/05/2018, it is processed and channels/plan activated
But airtel has not de-activated my top-up for above hd hindi channel, but de-activated 1 disney channel (458).
It's very strange, every day amount deducted from my main balance, so i called daily and complaining a lot. Still not getting solved.
Kindly help and support me for my complain.

Working as a chief manager in state bank of india visited your airtel office at tirupati to get post paid connection and got connection [protected] by paying rs 300 as activation charges to mr girish. The person who came to bank for verification denied to give connection as this is office address.
2. Again i went your same office located at bhavani circle and got another number [protected] by giving resi address. Still my airtel number is not activated. Nobody is giving proper reply. Pl verify and update me.

Hi all,

I have airtel digital tv connection. I got it installed in january 2018. First month i used it but after that it is not working. Since feb 2018 i am struggling to find that why i am not able to see any channel even if i recharge. I have logged complaint many times, every single time i call customer care. Now when i call them they will send service engineer and and he will say this problem is not from my end only customer care can help you and go back. Again i will call customer care and they will again send service engineer and he will say this problem is not from my end and will go back. Now this had happened some 4-5 times. And after digging into this by my own i got to know that on the day of activation of my connection same service engineer has done one more activation in the name of wasim pasha. Now what he had done is he had mapped my vc card to his account and his to min. Now every single time i am recharging it is going to that person's account and he is not at all recharging as he is getting it for free. I am following up with the airtel people and after multiple complaint first of all they are not able to find the issue and after i am telling them issues they are not ready to understand this issue. Every-time i call i have to explain everything from scratch which takes all my patients away. After some 20-21 complaints they understood my problem that what exactly it is but still they are not resolving this. I am fed-up with this now and do not have any more patients to call airtel and run behind them to resolve this. Can anyone help what i can do to raise a complaint to get my money refunded for connection and amount that i have recharged.

Regards
Shashi

Recently changed the plan with airtel, since then not able to use data, called several time and raised the issue, every time they are telling will be resolved in 24 hours, the same is still persisting. No one from airtel side is calling or giving a clear picture i am only calling 2-3 times a day, tried all the tricks told by them.
The complain nos are[protected] and 85504350.
Mine is postpaid with no-[protected].

If somebody can help i will be obliged.

Hi,

Facing network coverage issue in kattigenahalli, bangalore. Internet connection drops automatically after some time. Speed and network fluctuates a lot. Complained many times. This is the last time doing so. If any resolution isn't given this time all of our office members will port to the competitor network.

Attaching 4g speed image.

Thanks

Sir i m user of airtel and it's my first time for doing this complain. I have recharge my no [protected] of 149. It is a offer on my number. But i didn't get the balance till now. Please i beg u that to give my balance as soon as possible. I m attaching the photo of my payment and successful of recharge. I m waiting for your result. Airtle is the best network but please sir help me.

Hi, i got a message today after the recharge that mobistore service has been renewed @ rs 20.0 for 2day (S) from your airtel mobile. To deactivate, call or sms stop to 155223. More services, click http://56789.airtel.in.

However, i haven't activated any service. Later on i deactivated the service by the sms procedure. I am looking forward to get my refund.

Additionally, due to this competitive market in telecommunications airtel is entertaining these cheap techniques to get some fund/revenue. I would certainly stop using airtel and recommend others to don't use this.

Hi,

I want to know why is it compulsory to opt for 3 months postpaid service in airtel after transfer of ownership.

If there is anything in writing for the same, provide proof. I couldn't find it on trai website.

The airtel executive had no proper answer for my question and promised to send me a mail in writing. However there is no update from the executive.

I'be been robbed by airtel network, they just deduct my money anyhow. I don't subscribe for something and they keep robbing me, airtel removes at least 150 from my account almost every 4 days for something i did not subscribe for and even when i send stop to what ever they force on me they still keep taking from me. Even how my data runs out is a lie

Airtel 4g internet indoor connectin is very poor in the area welcome seelampur at the welcome puliya qabristaan near gausiya masjid. We are in the problem to this network. We are suffer in the very low speed of internet. We have need to set up network continuous immesdiately and our more time loss to with this network.
Please solve our problem immideately...
Thankyou...

Dear airtel, i am not getting proper network in my phone in spite of calling your customer care and lodging a complaint. I am getting call drops, static in calls, internet does not work at all times and not reachable network. This is really annoying now. You should stop claiming the best mobile network service provider and accept that you are not providing a good service and start working on it. Please fix my problem at earliest.
[protected]

My airtel no. Is [protected].
On 20th may i visited your airtel office as well as talked to customer care regading activation of basic international roaming for rs.149 only. I specifically told him that i was not interested in any daily pack or any other international roaming pack even on your staff repeated request.
It is observed from the bill that you are charging rs. 649 daily since 20th may on daily basis. Please discontinue that immediately and suspend your staff or your system. Also please reduce the daily pack charge of rs.649x2= 1298 from my bill dated 22 may 2018 due on 11th june
Also ensure that rs.649 is not being charged daily from 20th may. Please confirm on my email [protected]@yahoo.com and sms on [protected].
You can check your voice recorder also that i have not asked for the daily pack. Why u activated that. I am in foreign till 10 th july 2018, do you think i am a fool to ask for rs.649 daily for 51 days. Please discontinue and correct the bill

My no. Is [protected]
I have migrated my airtel postpaid to prepaid account and since the migration i haven’t been able to make any calls and i’m greeted with the message of sim under grace period.
I have already done a recharge of inr 448 and got the confirmation also of the same however your executives are not able to track any recharge and so is your app. I believe there is some errors in your system and the customer cannot suffer for so long due to it.

I’d like this problem to be resolved quickly since i haven’t been able to use the telecommunications for more than 48 hours and your executives are absolutely useless and providing no help whatsoever.

The airtel sim connects to 4g network for 10 seconds and then the network drops and i get no internet at all. I have to switch on and off the airplane mode every 10 seconds to use internet. It nearly took 20 minutes to complain about this. I'm fed up of this. Be kind enough to get back to me, it's a humble request. Please kindly fix this problem, airtel. If you still don't fix this, i'm changing my network provider. Thank you.

This is totally cheating. I have not activated any services. They have deducted 300 rs from my main account balance. I trusted airtel very much and keep the balance at high amounts. But they have deducted my money without activating. And they are responding as u have activated. Worst service. I recommend not to use airtel.
Aitel service plz try to readd my dedeucted amount. It is a very huge for me.

After a long time, airtel again started to activate some service and deduct amount. I have been charged 30rs for some yoga service without any notification. When i contacted customer support at 198, they say i accessed some website which activated this service. They did not provide me with the website which i accessed. Also this method itself is cheating. They say i accessed some website using airtel internet, where i clicked some link which activated this server. They also mentioned that they do not have any logs to specifically say which website i accessed.
I am not sure how many people faced this problem. But am sure many would let it go without getting their refund. Airtel thus cheats people and earns illegally.