Airtel Complaints & Reviews

Dear sir/ madam,

I dr prashant ramteke, recently installed airtel internet dth annual plan of 5999/- considering the good reputation and service of the airtel. It was installed on 16 may and the person who came for installation told me that when you received your tv just call me, i will come for demonstration.
I got my lg tv on 19th may.
He has not came for demonstration even after repeated calls.
Somehow i manage to activate the dth by verbal commands given by him on phone, but know the remote is not working.
So, since 21st i am repetedly contacting mr ankur (The person who installed the dth) and customer care (4-5 times), but not got any effective response.
My airtel digital tv id: [protected]
Complaint no. : 74977902
I am fed-up with false promises made by customer care and lost my faith towards your pathetic customer care services.
Kindly look into the matter as soon as possible.
If its not possible for you to resolve the issue, kindly take away your set-top box and refund my money.

This whole letter is the exact copy of the mail which i mailed to
[protected]@airtel.com, dthnodal. [protected]@in. Airtel.com, corporate. [protected]@bharti.in before 1 hr and had not received any response. So i want to forward this through the indian consumer complaints forum to expect some response.

Sir/ma'am,
I am an user of airtel mobile number [protected]. Till yesterday i had a balance below 10 and my sim was in a base model china set. Yesterday evening i recharged my phone two times with 70 and changed the sim to a smart phone. Till yesterday i had a balance of 105. Something.
Today morning i woke up at 3:30 to have food for fasting and i had turned the phone into flight mode to save battery charge and just opened and replied to some messages on whatsapp through wifi. Then i slept and when i woke up at 9 and turned the phone back to normal mode i got a message that mobile store service has been successfully activated on your mobile and you have been charged 70 rupees. I called the customer care and they told the service has been activated through internet. See my phone is a rooted one with a custom patch so doesn't shows any ads. Then regarding browsing also i checked the browser i haven't browsed any site today and haven't seen any history of airtel site in the complete month. And even if i had clicked on the service activation page the sim needs to send that information to telecom. How can that happen in flight mode. When i asked these there was no response and she just kept in saying i had activated service through internet and she just has the option to deactivate. Then i told i want to talk to an higher official and my call was transferred to a lady named mary. I told her the problem and she first said the service might be activated within any time in 72 hours and when i told till yesterday my sim was in a base model phone she said the service is activated via sms. I asked in china phones the ussd pop up don't come so there is only one way to activate that is by sending message and in my sent box also there is no message then she was like repeating the usual line like you have only activated the service and we can't do anything but cancel it. Then finally just before hanging up the reason they told me was when i insterted the sim in smartphone they got a stop request of flash message. I don't know if sending stop messages activate services. And that too wasn't done by me it's automatic. This has happened before also when i had put my sim in smartphone. The moment i turn the phone on i would get a message that last message cost was 0.00 but the only difference i could find was that this time i had a high balance.
Kindly provide a solution.
Thank you

This is getting ridiculous. Every time i call a 1860 number from my number [protected] i keep getting a few beeps and the call gets disconnected. The issue persists over multiple handsets. On calling the customer care the standard response is that it will be resolved in 48 hours or that it will work after restarting the phone which hasn't worked. Not great customer service. If a resolution is not provided i will be forced to change subscribers....

Recharge of 399 done two time cause of slow internet speed at my grand duos i spoke 2-3 time to airtel but they r not refunding my money back they told me do what u want will not refund ur money. I asked them to give me benifit of 399 recharge give 2.8 gb data par day but they r not able to give me this benifit plz help me
My cell number is :- [protected]
Sunil mehra
Thanks

Hi,

I have recently ported my sim from vodafone to airtel. Vodafone has stopped their services since last night and i am receiving no network from that carrier. I tried to use the airtel sim and the network still doesn't show. The issue has been there for more than 12 hours now. Can you please look into this and find a resolution immediately?

Phone number : [protected]
Alternate phone number : [protected]

I got a message on 18th may at 4.03 pm from at-airinf:

Thanks for choosing mobistore on your airtel mobile. You have been charged rs.60.0 for 6 days. A/c balance:rs.3.16 at 16:02 to deactivate, call or sms stop to 155223

I did not activate any kind of service nor i did subscribe to any service. I saw this message on 22 may 2018, i called customer care and reported this issue, the executives were becoming real comedians they told me these bull # stories (Exactly in this order)
1. That i had sent sms confirmation accepting this service that is why they charged me. I checked send messages but there was no such confirmations.
2. Then changed the story the sms confirmation became pop pup message which i confirmed and resulted in a charge.
3. When i asked for cancellation of this service and refund, there was a whole new story they were making up that " it is no service charged by airtel, it is a third party service and there is no refund option. But this time i got really confused that ' how can these people charge for a service that they do not provide'?
4. When the call was transferred to a senior there was again a new story: she told me this -" if you had reported it within 24 hours we would have refunded the amount'.
Seriously? If it was third party service then what is that damn deal about "24 hours"?
These guys reminded me of that movie called ' wolf of the wall street'
5. I have a suggestion ; just look in to your phone, how many pop up messages will be there in period of 10 days can recall?
Can you even remember the name of the services they offer?

When we customers use a bit of common sense it can clearly seen that the things they were doing is a complete fraud.

Kindly look in to this matter and do the need full.

Hi,

I was doing a recharge for my airtel dth using myairtel application, but it wrongly recharged my airtel prepaid phone.

The transaction was made using airtel payments banks. Kindly help me on the reversal of the same.

Details:
Date: may 23, 2018
Dth number: [protected]-001
Order no:[protected]

While recharging it was showing for airtel digital tv, but somehow it wrongly credited that amount to my prepaid mobile nuymber.

Regards,
Aakash.

This is to mention that my mother mrs mira ghosh was having the airtei mobile prepaid connection with number [protected]. Due to her demise i went to airtel office of city centre1, salt lake, kolkata two months back to transfer the number in my name (Rimi biswas). I was informed from the office that for name transfer the plan has to be changed to post paid plan and i need to carry on the plan minimum for 5 months for getting converted to prepaid again. Though initially i was not convinced but ultimately under their influence agreed to shift to the post paid plan as suggested by a counter sales man for which i need to pay rs349/month and getting the facility o[censored]nlimited call.
Now i have received sms few days back that i have been charged rs791.71 for last two months which does not match the according to the above mentioned plan explained to me. Out going call facility was stopped. Yesterday (23.5.18) i again went to the above mentioned airtel office for converting it to prepaid plan. Then they told me that i need to pay rs797 as outstanding to get converted to prepaid plan. I paid the amount immediately. Then surprisingly i received another sms immediately for paying rs 200 more which they told from above mentioned office as rental fee from 3.5.18 to 23.5.18. They again advised me to pay that rs.200 on spot for converting to prepaid plan. I did the payment immediately as advised by them but surprisingly they refused to give any bill or receipt or details against the above two payments i made. Then i received the sms that my request for converting the plan to prepaid has been accepted and from city centre 1 office they confirmed that it will be done within 4 working days. Adding to my surprise after coming back to home i got sms from customer care acknowledging the receiving of payments of two above mentioned amounts and also advised me to pay rs220.29p more as due to continue with the procedure. Under this circumstances i would request you to disconnect my line with immediate effect (24.5.2018) since i dont want to continue with airtel services any more. Moreover until and unless i get bill details with proper receipt for the above mentioned payments i made and proper bill details for the amount due i am unable to pay any amount further.
Kindly discontinue my line with immediate effect (24.5.2018).
Yesterday my case was handled by ms suparna pal.
Looking forward for your valuable cooperation.

Hi.
I added a no to my airtel postpaid connection after a call from your executive. The no added was a pre paid no. And it was to be chnaged to a post paid no. Now its been more than a month the sim card has not been delivered to me. There has been no follow up from your office. I had to call your office every time to ask when will the sim card be delivered. I have faced a lot of inconvience because i could not use my no. And above that i had to buy another sim card. How is this issue going to be resolved. I want to discontinue with the new scheme as well as i want my pre paid no to work as it worked before. The charges of adding the other no has been added to my postpaid bill though i never received the new sim card and the pre no is also not working since 18th april.

Hi
Yesterday 23-5-18 i recharged my airtel mobile number [protected] with rs.149/-
After purchase i got confirmation message from airtel and money deducted from my bank account, but product or pack is not activated till now.
I called customer care and asked for help
They told "some technical issue is occurred at airtel maintenance side, we will activate your pack after 6 hours.
But after 6 hours also pack was not activated".
I called customer care again, they said same thing but this time they increased the time to resolve my issue to next day
The staff were not cooperative, poor knowledgeable, don't have proper manners
And they are not listening my issue. Instead of accepting my complaint they cut the call and denied my request.

So i called again asked "why you guys cut the call and why you denying my request or complaint"
They told very politely that "we have no option to cut the call but we have a special feature that is automatic call denying option at airtel executive end".
I don't know how airtel only using this call denying feature and dropping customer calls intentionally.
This is the work culture of airtel and tgeir employees and this is way they are behaving with customers denying complaints.
Worst airtel customer care services.
I don't know whom to contact bcz customer care only not listening to customer problems, then what is the use of customer care.

Hi my self puneeth fom kolar, karnataka. There is a airtel mobile tower in residencial area. (P c extension) exact location will be given below...
People in those area are facing lot of health issues.
So much redaction causing so much problems
Please take a proper actions to remove the tower as soon as possible.
Before facing legal issues.

Contact no:
[protected]

Dropped pin
Near jayanagara, kolar, karnataka 563101

https://goo.gl/maps/QSgyCZcbpHE2

I have used an internet combo offer which has ended by yesterday night. I noticed that my mobile data was switched on at 12.15am and switched off internet.

When i check balance of my account, it was shocking. My balance has reduced from rs. 487 to rs.299. When i go to my usage on mobile, i noticed that usage is only 2mb on my mobile for today.

Can airtel explain me how can you charge 180 rupees for usage of 2 mb? This is really pathetic and airtel is not applying the basic rates and deducting huge sum of amount for very less data usage.

Is there any fault in their software where they take yesterday data used for next day when internet is not switched off.

It's very pathetic and frustrating when our balance is deducted without proper reason.

Attached a screenshot where only 2 mb is used in my data usage of mobile.

My prepaid number is [protected]. This issue happened today morning at 12.15 am and i am raising this complaint at 12.42am on may 24th.

It's very frustrating. Some one take this complaint and get me proper response. There is some software glitch in airtel they take yesterday data usage to next day if mobile data is not switched off

Thanks,
Mahesh

Airtel has become a fraudulent company because of telecommunication competition. I have shared the screenshot of my airtel app in which it was showing 399 rs offer for 82 days but after recharging i just got 70 days. What kind of trick is that. Can you please explain. Already i complained of deduction of more than rs30 and there is no transparency in showing customers last transactions. I want refund back for both the issues or give full validity. How can you trick your customers like that. I have been associated with airtel from past 4-5 years. I don't expect such things from your renowned company. Please resolve this issue asap. You better have a complaints section in your app as well.

The amount got deducted, however, the recharge was not done.
On may 19th, 2018, i recharged the airtel number [protected].
Rs 199 was deducted from my account immediately and the recharge was not done. I called the customer care and informed the same and they said the amount will be refunded after two days as the transaction was unsuccessful due to some reason. Hence they also requested to recharge again for 199/-. The second time the recharge was successful.

Till this date, the amount which was deducted at first is not credited back.
I have attached the screenshot of my bank transaction for the deduction of 199 two times.

Can't access 4g internet, and can't make calls when volte is on.
Want my money back, our entire community is angry and frustrated with airtel. The worst company in india... I want rs 448 asap. Today whole day, i can't use my internet and also calls are not connecting. It's a last mail i am sending. It's time to take actions... Enough is enough... I am tried using airtel. I want to boycott airtel.
Send my money in to my airtel payment bank.

As am using airtel from past 10 years but from last few months i cannot getting a proper network and no 4g internet on my mobile. Please sort it out the network and internet 4g network or else i will do portability for my mobile no [protected], please advise.

I think airtel is providing false information to all airtel customers that they have 4g network and 4g internet.

Dear sir,
We are customer of airtel service provider from last more than five year, s but the above mention problem has been increase since last 6th months the matter has already been known to retailer & distributer in our area but no progress still today.
Hence i giving you online complaint to rectify the above mentioned problem of your network within 7 days, failing which we have to port our all sim to another service provider.

Thanks & regards
Trilok kumar agarwal
(E mail : [protected]@yahoo.co.in)
Maheshpur, dist: pakur (Jharkhand)
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]

I would like to put your kind attention on the above mention subject,
As we would like to put tower on our plots in lucknow (Up) (Hariherpu and nilmatha bazar,
District-lucknow), since your company is providing the facility to the
Principal telecoms operators i. E. Airtel, vodafone, idea
Etc.

I would like to draw your attention again on the mutual business support.

Hope to get your early response. The location where we would like to
Place tower can be audit and verified by your technical staff as and
When required.

I am ex-boyfriend employe of Telesonic network Limited. Worked in Bangalore. I left the company in 25/05/2015.till date I am not received my PF amount. Last month I again applied in on line, my KYC documents are cleared by of office & they sent report your process is pending due to your personal details not filled by your HR. like Father name, date of joining & date of living. These details are only authority to fill to HR. kindly I request to you please fill all the required details & put up for futher process. Thank you.

D/sir. I surprise to know that rs.30/- has been deducted all of sudden from my balance from mobile no. [protected] on 2/3 days back ie. 20/-5/18 tentatively. I have no booked/utiliseany such chargeable service. However if any please cancel the same and refund the amount. From the that’d mentioned above i have not any of your services. Earliare also happened but l could not report due lec of knowledge. Pl con i’d er my request and refund the amount. Awaiting your valuable feverable action.
Thanks,