Airtel Complaints & Reviews

Im ussing your service about 8years. Today i called your executive related to an issue. And she is talking harsh to me. Her name is asha. Im done with your service. This is how you treat your customer.Im useing your service about 8years. Today i called your executive related to an issue. And she is talking harsh to me. Her name is asha. I called to coustomer care becouse of i lost money from my phone balance. And i told her that i have been charged without my fault. I ask the refund and she is just talking rudly to me. This is how you treat your customer. Please take an resposiblity customer care executive or the rating o[censored]r company will fall down now im going to port of this particular situation. I also recomend my friends and famlies about this insident... otherwise please check my recorded call that i have been called your coustomer care and take an explinatatry action.

Airtel 4g ki speed nahi mi rahi castmer care me 5 June se camplen kar raha hu abhi tak iska jawab nahi mila castmer care wale kabhi kahte he apke ariye me kam chalu he to grahak kabtak rah dekhega jabtak airtel ka hamare area me netwark sahi nahi he tab tak grahk ko apna recharge kiya huva rupees waps de de na chahi ye jab network sahi ho jaye ta message karke jan karni chahiye

I have recently ported my phone number to airtel from vodafone #[protected]. After the port request got completed, i am facing issues with incoming calls i. E. It says the no does not exist. I called up the customer care but they are unable to help. Asked to transfer to senior but even after 20 mins on hold;i couldn't get hold of any senior executive.

No issues with outgoing calls.

I have just ported to airtel; please don't make my experience horrible.

I had paid my bill of Airtel landline no. [protected] of 680rs. by cheque whose cheque no. is 159443 of Canara Bank dated 13th June 2018. But after the payment of the bill I am receiving some messages from Airtel that your bill have not been paid. Please check what is the problem. It's my humble request.

I used my number in postpaid for 6 months and then i changed to prepaid. My father forgot to pay the bill before he changed it to prepaid. After using it for 4 years, now i found that the number was taken out of service and i couldn't even get the number back in postpaid, after paying the bill and maintaining some minimum balance.

I need my old number back...

I had a issue with anazon prime access and finally i heard it's not possible to resolve. Incident started in february and closed today june 20th with failure status.
Thanks for your support.

I am planning to =

- change this postpaid to prepaid, and then port it.
- other prepaid ([protected]) i have, port it.
- change my airtl dth to any other.
- disconnect airtel broadband/landline and move to any other.

Dear Airtel,
This is my second complaint today, as you are not working as my broadband and I am regularly paying to you.
All your customer care numbers are busy and not working.
So, no help from any side.

Please stop robbing my money.

Airtel is selling broadband plans in Noida, Sector 82 without any infrastructure or support.
Even they don't have adequate customer care staff to support your queries or work on service request.
While they would talk about 150 GB, 40 mbps - scenario is that you won't go far beyond the google home page, it's haed to even open their app using their broadband connection.
I have been waiting for their response for no effect.

To
Mr. Nitin Grover
Head Customer Complaints
M/s.Bharti Airtel Ltd. Plot Number 16,
2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Sir
This is regarding my Grievance No: DOTEL/E/2018/14496 at https://pgportal.gov.in My Airtel Number: [protected], Airtel relationship number: [protected].

Sir, It is very unfortunate that I have been facing network, call drop related problem since 6 years for which I have registered my complaint to Airtel customer care many times. My last complaint was on hold since 04.05.2017 (Complaint no:[protected]. Till date no solution was provided to me to rectify the network problem. Each time I have given assurance to resolve the problem but no real solution provided.
This time also I have been receiving calls from Airtel customer care committing that solution has been provided which is completely false.

I again request your to look into the matter on priority. It is a matter of hundreds of Airtel customer of Airtel in our Society.

Regards

Rakesh Kumar
[protected]

Payment details while taking broad band connection
POS [protected] SADGURU COMMUNIC POS DEBIT ref [protected]
18/05/15 -rs4362
Reference no [protected]
[protected] was using Broadband
A/c no[protected]
I was told it is valid for six months .I disconnected after six months.After follow up Sadguru Communciations Airtel retailer the amount would be updated.Airtel says it has not recieved the amount in it systems.I paid again on[protected], Reciept no80659188.I paid twice.According to me I have to get need refund of rs 4362.

I had recharged my mobile to amount of 93 rupees on 24th may 2018 using airtel mobile app. The transaction id[protected]. The amount had been deducted from my icici bank account and i also registered my complaint by calling 121. Still now the response is very poor. This makes me more hatred feeling on your network.

This has been a worst experience with airtel network. Please do care of your customers.

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Sir
Iam totally unsatisfied witha the service provided by airtel to the customer. The network problem in my area (Opp dy patil university lohgoan road dhanori pune 411047) is not getting resolved. Moreover the intensity of the signal is pathetic. Iam using iphone 6s it has nothing to do with the intensity of signal that is being transmitted. They are not at all intrested in providing a foolproof solution to the network coverage issue. The advertisiment is misleading.

I requeste you to take an action wich will make management think and device permanent solution to this issue

Thanks and regards,
Moideen musthaq

I am facing problem in my airtel sim, its showing no network and even i can't call customer care number. Calling fron another airtel mobile i can't get appropriate help as it does not respond, worst network, facing huge problem due to this network issues. Calling airtel best 4g provider is quite a big joke. Network issues and customer service is so poor.
Respond asap on [protected]

Sir,

customer care executive calls on this number [protected] for airtel promotion. Once we tell don't call but every day calls for plan upgrade

[protected] customer care of airtel calls for upgrade of plan. we said when we needed then we will call. but every day caall me and said please upgrade the plan.

please call me who disconnect my call who is calling from [protected], +91-[protected], +91-[protected] when asking complaint email id

We applied broad band concretion on 13.06.2018 vied cef no 11192587 and make its payment for six month period which transition id 61361958.

After 6 days we not connection your service and your executive phone switch off form 13.06.2018.

If your are not able doing your service please refund my payment.

Also mail to trai and service provider regular authority.

Dear sir,
This complaint is regarding my broadband connection:
It's not working at since last two days and the best part is none of your customer care services are working.

I called on 198, [protected], [protected], on line help and everything but of no help.
On 198 when i requested for service request number or call forward to senior for help, my call was disconnected and no help was provided.

On other occasion customer care said even without listening my problem that my problem would be resolved by evening.

Request you to provide bit of help to me as i pay for my services to airtel.
Any kind of help from airtel would be appreciable.

Regards,
Atul rai
[protected]

Hi sir,
I am Rajesh Ahirwar your airtel customer from Bhopal. I am waiting from 10:00 am morning on shop of your authorized partner at Narela Shankri Bhopal. But still his center is not open. Otherwise he give a store time from 10:00 am to 08:00 pm. But at 10:20 am his store is not open. Then how can I satisfied with your company

This is to inform you that the new connection from airtel was installated at our office which is still not functioning. The number which was allotted to us, the same was not provided after installation, it's been a month now no one has come to give us the new number. The router is lying switched off and we have not even used a single day.
We sent email to customer care [protected]@in. Airtel.in but there is no proper response, we guess they are just not interested to solve the issue and are least bothered.
But must admit that airtel was best few years ago and now it's becoming night mare to deal with them.

On 21/05/2018 (at 11:11 am) I made an online recharge attempt of my Airtel mobile no. [protected] using net banking from the website www.airtel.in. The transaction id was IGAD0KGFD4. The recharge was declared unsuccessful. But Rs. 448.00 was immediately deducted from my bank account. I very soon contacted Airtel customer care personnel. She told me that the amount would be refunded to my bank account after 10 days. She also suggested me to make easy recharge of the same mobile as their record showed no earlier recharge on that day. I made easy recharge of Rs. 448.00 on the same day (at 12:37 pm) from a nearby shop. Unfortunately till date the money has not been refunded.

In between this time I made several contacts with the different airtel customer care personnel. Every one of them told me that they have nothing to do with it. It is only upto my bank to refund me. I inquired at my bank (SBI). My bank told me that once the money returns from Airtel it would be automatically deposited by their system into my account. Under this circumstance I am helpless and don’t know who to get back my money. At the same time I am very frustrated about Bharti Airtel.

Hi,
Have serious billing issue with airtel mobile. Generally - i do not care much and do not check my monthly statement. However - i got a shock with my last month's bill and hence took a deep dive on my itemized bill. Issue is with charges against my international roaming.
- i called airtel to ask for roaming pack for europe. They suggested me options and i chose a 30 day pack for europe (My trip was for 3 weeks). Deal is 3999/- + gst for 30 day pack. And it covers (I) unlimited incoming calls (Ii) 500 min 'free' call from any country to any country within europe (Any country) and from europe to india and (Iii) 5 gb data within europe. My need was for italy, france and switzerland. And i was confirmed that with 3999/- pack, i am fully covered with above limits.
I was told in that call that there is no other charges.

On return - during my next bill, i was expecting a bill amount of some 6000/- or 7000/- rupees, but to my surprise, i saw a bill of some 12000/- +. So i called airtel for clarification. And as usual - the agents were not very clear on the policies and had to escalate for clarification, etc. After multiple calls and interactions - the outcome summary is that i have been charged additional for the following:
I) calls within europe (One country to another) to be charged (Though i was told with europe - all calls are free. E. G. I was charged when i called paris from italy.
Ii) i had been charged additional international roaming fee of 999/- + tax as extra - as my mobile got connected to internet in oman - during my transit. What the hell would my international roaming be activated. I did not ask for it - i just asked for europe pack. And if it is the process - why nobody told this to me while airtel was activating my europe pack? How can airtel activate packs without consumer consent? And then bills extra money? This is cheating!
Iii) now to my surprise - after 1.5 month, i get my next month's bill, and i am surprised to see that i have been charged rs 999/- + tax again as my international roaming? What the heck is it? I already informed them that i am back from europe and there should not be any further charges. When i called airtel, they say it was on my return - that my phone again got connected to internet in oman, and hence my international roaming charges are applied

This is pure case of cheating customers – that i had to pay unknowingly, and pay penalty for the ignorance of airtel agents / employees, who have misguided me during the call. And the billing team is seating like hawks – working with a policy that the sales & customer support team is probably not aware about.

In any case – my complaint against airtel is for the following:
- airtel cannot activate international roaming pack without my consent. Even if i switch on my phone in oman (Or any other country) during transit, data pack should not have been activated
- airtel cannot charge extra for those inter-eu country calls (E. G. From italy to france). It was an all-inclusive pack that i booked with those limits (500 min/5gb/unlimited incoming)
- i was charged some 7000/- extra in may and now some 1000/-+ in june. Need airtel to reverse all these additional charges as these are not legitimate, not as per agreement / contract.
I would like to penalise airtel for such behaviour - of cheating innocent consumers. I am sure top management / sunil mittal would not like to see his company adopting such mischievous tricks and fooling common people in india. Need justice and penalise the officials for adopting such mal-practices.