Airtel Complaints & Reviews

Hi

I received a call from someone pausing as Airtel customer care on account of KYC updation of my SIM. I was told that my SIM will be deactivated with effect from 16th May 2018, hence I needed to give a SIM change request. I was asked to send a particular message to 121, which I did. Subsequently i received another message for which I was told to press 1, which also I did. Post that I went to your Gallery in Powai, Mumbai. They gave me a new SIM which was to get activated in 4 hours but couldn't be as the fraudster ( i was told) was blocking it.

It was then suggested that I block my number completely for a few days. Now my number is barred and I don't know what to do. My question is how are the fraudsters able to get hold of new SIM cards? I think there is a leak in Airtel's systems which is very risky for the customers.

I want a quick resolution of my problem, failing which I shall escalate the issue within Airtel system and also report it to police.

Nikunj Sharma
[protected]

I have the rs. 448 pack on my phone. It has validity up to 82 days. The calling is fine. But i have a problem with the data service. After the initial 50 or 60 days, the daily speed of 4g goes down substantially. The signals are shown and the bar is always full with 4g written on the side but the speed isn't there at all. This isn't the first time it's happening. After 50 days, it seems like you limit the usage of data. Please get back to me and resolve this problem asap.

Worst.. Unstable 3g n 4g network.. Sometimes can't even make a call.. You guys claiming your network to be the fastest network of india, i don't know on the basis of what. And it's not that am staying in a cave or something or the only victim so that it's obvious of you people not to cover up. I think you should pay a bit attention to the matter asap.. Otherwise we must port our connection to other network provider as per our benefit..
Thank you.

Rohini sector 4 airtel store staff is misbehaviour they don't know how to talk with customer please change the staff m permanent customer to airtel from last 15 years I have 8 number with it compony my simply work was post paid to prepaid but for that I was came to store 6 time
1st time they said before there month we can not do it's ok
2nd time and 3 time soft ware is not working after than u are late our time is 7 o clock
Dear I m working in my job how I can come before7 o clock
And they want to give direction me
And one thing more according to my knowledge they want to enjoy in store no body is responsible thnx

Hello,
I called customer services on april 09, 2018 and requested that i needed to deactivate my broadband connection, since i was not getting proper connection, the supervisor confirmed with me that my connection will be deactivated in a week’s time, however i’m still keep receiving charges for services that are not been used, how do you expect me to pay for services that is not in use, when i requested for deactivation why hasn’t it been deactivated, i will not pay for something that i never used, i’m not going to pay if i keep receiving charges for no services i will need to take further action on you guys, i have sent an email asking for a confirmation that my connection is deactivated and i’m yet to receive a confirmation but you keep sending me bills and charging me for services that has no coverage, this has to be looked into very disappointed

I have recharged Airtel Rs149=Unlimited Local, STD and Roaming calls with 100 SMS/day along with 1GB/day data for 28 days.
After that i called a local help line number and i got charged Rs34 @ Re1/mint but i called the same No. with Jio and charged nothing.
So what is the meaning for unlimited call which is giving by Airtel even though they are charging.

He worst network i never seen before is your. Voice not coming clear, if i call to any number its not possible to connect in 1st time. I had called to many times to the customer care to solve my problem but they always says, there is some technical issue i cant pen down your complain right now. Its not a issue of an individual area, its problem of all bihar.

Solve it issue as soon as possible. Or sell your company if you can'nt able to manage.
Thanking you...

Hello,
I had done a recharge for dth account number: [protected] via paytm. The recharge was for rs. 3251. And the operator reference number is [protected]. The recharge is not show even today and the recharge last day is 18/05/2018. Kindly look into this matter. I would like to get refund back to my paytm account. Please reach to my number which i have mentioned below.

Yours thankfully,
Vibhor jain
[protected]

Today i received sms from airtel of deduction of rs 50 from my balance against some service
Super store which i have not opted for nor i know what it is.
Tried to contact on 198 but there is no option given fora talk with customer service staff.
Tried their feed back form but after filling it, it does not get submitted.
Airtel must apolise and credit back amount.

My fixed line number is[protected] which was asked for a connection in january this year. Due to alot of issues and less signals, i made a request for disconnection in february itself. Your agents are least bothered with their customer’s satisfaction and even talk rudely. After a long talk on call, they say that the other department will make a call in 24 hours and the same department calls again. Am i liable to take all the calls now. My only request till date is to get it disconnected and way-off my bill as i have noy even used it. These requests are not being processed and not even answered properly. Today itself, i asked the agent to transfer my call to their seniors and what i got in return is, they are busy in a meeting and call disconnected. What behaviour your people are showing is really off the road and unacceptable. Today, its more than 3 months now and still not rectified. Am i just living my life for airtel, to talk to them whenever they want to. If you can rectify this, then you have the time of 2 days, otherwise, on monday, i’ll file a complaint in consumer court now.

Hello sir / madam,
I am anshio from tamilnadu, kanyakumari dist,
This is my number : [protected]
We are facing a lot of problems with this air tell network. I have postpaid connection in air tell my bill in a month rs. 412/-.in our area full network issue from last year onwards. I raise the compliant to customer care on last year nov 2017 but still my problem was not yet resolved. According to my plan in a month 20gb data is there to use but it’s useless (Because of network issue and slow network) last 3 months onwards full out going call also problem in our dist full in our area friends all r facing this same problem. We believed u that airtel is best network but while we are using the air tell network we come know that how much it is worst network. If the problem continues we may change the network from air tell i faced lots of problems through air tell. Please consider as this as a serious issue and clear it as soon as possible…

I have asked for only one day of data roaming pack while in hongkong - 649/ - and after that i have not used any data at all or asked for second day of data pack.

Now i am "automatically charged" for 4 days??? Why?? If it is auto renewal why not charge me endlessly till kingdom come? Who will arbitrarily decide when to start and stop a pack on my phone?? - just a damn scam to cheat people and i have repeatedly complained and insisted that i travel overseas often and do not want any auto renewal. How come the repeated and specific instructions i have given are ignored and everytime you just clain "auto renewal" - its a scam and i will escalate this to consumer court.

Dear Sir,

My name is Sutirtha Mondal and my phone no is [protected]. Today Airtel has deducted five (5) rupees from my account, I don't know why? When I am trying to connect with customer, they will not accepted my call! That's why I am trying to connecting to you.

Please let me know why the money was deducted form my account.

My name is ganesh narayan gaikar and my mobile number is [protected] having no any service... I called 121 number many times after that i was go airtel store... But dont getting results...
I want details about it i having problem in my business... Because you close my service... Without any reason... Reply me immediate...

Ganesh gaikar
[protected]
[protected]
[protected]@gmail.com

I have applied for a new airtel broadband connection and have paid the advance rental amount of rs 7788 also. The sales person who came to sell the plan has told that it will be done withing 2 days.

But now its 1 week and i have not received any response from airtel.
I have tried contacting the sales person also but now he is now picking the calls. Tried complaining to the customer care also. From last 4 days they are telling the same thing to me that the technical person will contact you by end of day. But every day i keep on waiting and no one calls.

I got many calls from airtel for applying for a new connection but no response for the connection for which i have applied for.

This is really disappointing. For selling the plan airtel person will contact you few hours but for service they will not respond for weeks.

If airtel doesnt have workforce to provide connections on time then please stop selling the plans to customers.

This the cef no: 80118433
Sales person no: [protected]

Am using your airtel 4g network there is no 4g network working properly inside the city itself. Am not going to pay bills of my airtel unless until it get resolved. Your ad show its on mount everest. Please don't show such your network sucks..

After giving so many complaint still there is no feed back. It's not me there lot of members are dependent having this problem.

I had a normal connection and 2 days before i have taken 2nd connection of hd in rs.999 in which the airtel person told me that you have 1 month free hd channels. But today on my new second connection i got error code 6. And then i called customer care and they told me to recharge again with rs.351 on 1st normal connection then only your pack will restart on newly 2nd hd connection and after that i recharged then now my channels are coming. What is this you are fooling to customer?? What is the need to give then free 1 month hd pack?? I communicated with customer care and she told me to recharge and after i made recharged then she called me back from this number - [protected] and was saying that your refund will come and then i told her that i just now recharged rs.351 then she cut the call and then she is not picking my number. My customer id - [protected]. Kindly resolve my issue and refund my money.

I got call from airtel representative that i will be charged rs 15 if recharge done post package expiry. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, you stop services. Since the services are stopped you cannot charge as late payment. Can you please look into the malpractice by airtel. The customer care is worse, need to be on the phone for minimum 10-15 minute every time we call.

Hi,

I am using airtel from around 10 yrs now, for the very first time now i am irritated with airtel signals, there are 0 signals in my home and office, i am not sure what is the point of keeping a headset if there is no signal, when ever you call customer care or raise a query on twitter, only response you get is change the sim, i am not sure, if they are even bothered about the complaints people are raising, doing advertisement will not solve the issue, first check the network in city then go to forest and claim airtel is the fastest network, noooo.

Airtel has been unable to unbar my number that had gone through a Sim Swap fraud, in spite of sending them all relevant information 4 days back and several repeated requests over the last 4 days.

Their customer care is useless, lousy and pathetic, and so are their first level escalation officers. They keep mentioning that they haven't received "confirmation from back end team" and KEEP MAKING FALSE PROMISES of a resolution in 8/12 hours which never happens.

I have been using Airtel for 10 years but I am on the verge of swapping it with Vodafone and will also encourage others to do the same.