Airtel — Delay in broadband connection

Chundi Vishnu

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi there, I applied for new broadband connection in Chennai on Aug 11, 2015, after making sure that their port is available in my area, Thirugnanasambandhar Street, Ramnagar, Madipakkam then the other day I have submitted the documents and Rs.1000 for the connection then I got the TNPC number is TNPC 281970. Since it was urgent for me, I insisted for a connection at the earliest and the person in-charge promised that I would get a connection in 3 days max. After 3 days there was no communication from the Airtel executive and the his number is [protected]. I was waited till Aug 17, 2015 for the connection but I didn't get it any updates from him and moreover he is not responding for my calls. I've made a call to[protected] then they I've taken the complaint and they told me that I'll get a call from Airtel within 24 hours but I didn't get any call from them this is so ridiculous. 1) It is very irresponsible on their part not to take an initiative and call me and say that there is a problem and the connection may be delayed. Had I not visited their center, they would have never called me to update the status. 3) When a customer comes in asking for a service, they should maintain a service request. In this issue, i have been called him for more than forty times and they not at all responding to me. From their view, I am just customer. For me, the internet connection was most important to save my job.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Vishnu,

This is with reference to your post dated 19th August 20152015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Vishnu,

This is with reference to your post dated 19 August 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Chundi Vishnu

from Mumbai, Maharashtra

Hi Sadhu Charan,

This mail with reference to your comment on consumer complaints dated 20th Aug, 2015

As per your requirement I'm providing the details. Please find the below details.

1. Number: +[protected]
2. Alternate Number: +91- [protected]

First number was I provided as my registered number while submitting the documents.

I've made so many complaints regarding this by making call to the number[protected] and I called to this number more than 50 times at the end no use. The below are the complaint numbers:

1. 58687602
2. 58789026
3. 58847626
4. 59099934

Today, I got the call from this number[protected] she confirmed that your network is not available in my area for giving this info you have taken 20 days. The below details regarding that call

Jeeva, (Person who spoke with me) from T.nagar - Chennai.

The person who initially contacted me regarding this his name is Robin and he called from this number +91-[protected], he sent another person to collect the documents and money on 11th Aug, 2015 his number is +91-[protected]. Later on I tried to reach Robin he never answered my call.

You wasted my valuable time. I never recommend anyone to get your network. I thought that Airtel a huge network in India but my opinion is Airtel A micro network in India don't think that if you lost one customer nothing lose for you.

Now, I don't know what shall I do for getting my money and documents back.

Airtel the worst network in India.

Thanks,
Vishnu Chundi.

Jag Dish

I got 4g data card on 5th sep, 2015 from Airtel executive who came and collect document and Rs2300 on the same day he told within 2 days your device will be activated. After 3days I called this number [protected] he told your device will be activate shortly. I am waiting still the device not been activated. I didn't get any update from there side and moreover he is not responding my call he purposely not attending my number.. I've send mail to [protected]@in.airtel.com then they I've taken the complaint and they told me that I'll get a call from Airtel within 24 hours but I didn't get any call from them this is so ridiculous. I asked the address of that person office but he didn't tell just cut my call and make my number in blocked list. I have been called more than fifty times they not at all responding. My mobile number [protected]