Airtel Complaints & Reviews

Hello, I am sure Airtel is doing very BIG scam in Digital TV. They are keep activating unwanted HD channels for FREE for few days/week and deducting money directly without any alert or customer confirmation. They just randomly call once and inform about the new HD activation and if customer forget they they just keep that channel activated.. even if i don't need that channel or never used.. So my ONLY Question is WHY they are activating the channels without any formal SMS/MAIL/CALL from the customer itself.. who gave them authority to JUST activate the costly channels and enjoy the free money in their account..!!! Doesn't this sounds very ODD and a smell of a BIG SCAM...!! I am sure i am not the only sufferer here and many customers are already suffering from this hidden activation without any knowledge.. Pl talk with them and let me know how I can file RTI against Airtel TV to see what kind of scam they are running under the BIG brand..!! I am sure this is more than Million $ scam and we customers are just paying handsome money to Airtel without knowing it... If me like Techie can be fooled then what about the common man who don't have access to Internet or who don't have time to call the customer care to know their value added channels.. this is big fraud and this has to be fix ASAP to save the customer rights. This is against Customer rights and no one can just deduct money from your account without any formal confirmation from the Customer.. Pl let us file a RTI to know the SCAM.. need help from Media & Press here.. Pl help.. Thanks, Prashant Kumar [protected]

Hi, I have a voice call recording of the conversation with customer care advisor of Airtel 4g. On one hand Airtel India advertise about movie download instantly, and in reality they block websites where movies are available for download. Hence restricting customers with unlimited data plans from downloading movies. This is unfair trade practice in my opinion. And they do this by displaying html pages with error messages either saying 1. ''as you have reached your data bill limit, data service on your airtel number has been stopped''.(http://http://one.airtel.in/postpaid.html) In reality I have unlimited data plan, still I get this error page and I have complained to them more than 14 times so far in the last 4 months. 2. ''Your requested URL has been blocked as per the directions received from Department of Telecommunications, Government of India. Please contact administrator for more information''. In reality, no such url is blocked because I can access the same url on other Internet service providers except on Airtel. I am a Airtel 4g customer for last 1 year with 3gb + unlimited data (reduced speed) plan for which I pay 741 per month including taxes. (Modem was charged at 2700/- non refundable) and my Airtel number is [protected]. Please check screenshot of the first and second example attached, torrent urls blocked and the voice recording of the customer care who talks to me as if I am a new customer and avoids understanding my issue though he understood my issue in reality. Which clearly means they are cheating educated customers like me and we dont have other way to deal with this problem. Today its my problem, tomorrow it could be your problem if you become Airtel Customer. Somebody needs to take some action, or Airtel will enjoy this data download politics. And the customer will be the only sufferer. I was unable to attach the Image file and voice recording here. To get attachments / evidence please email me at [protected]@gmail.com.

Inspite of repeated sms sent to the airtel on 155223 which were also confirmed by them for deactivation of video store from 15. 8. 2015 to 28. 8. 2015 & reg. Complaint at [protected]@airtelmoney.com and airtelhelpdesk on 27 & 28. 8. 2015 an amount of rs. 35 / - was deducted from my prepaid mobile balance (Mobile [protected]) himachal pradesh. Sms sent to airtel on 15. 8. 15 12. 01 pm 25. 8. 15 11. 10 am 28. 8. 15 11. 18 am 25. 8. 15 11. 43 am 28. 8. 15 10. 05 am. The above amount may pl. Be refudned back to my airtel account within 24 hours failing which i will process the request further to the national consumer cell.

Thanks.
Roshan lal
Mb. No airtel [protected]

Ir My name is Samarth Kambodhi .My sim No. is [protected] In MAY month it self had regestered complaint for cancellation. Today i received a call from Airtel office that my 2 months bill is overdue without using, the bill is showing the usage. Please look for it and do the need full. My current contact no is. [protected] Kind Regards, Samarth Kambodhi

I had requested for new airtel broadband and DTH connections around 3 weeks back. Details are as below Broadband account no. - [protected] DTH cust id - [protected] When I requested for these, I was told it will be installed within 3 days. Airtel executive also made an effort to come home and collect the cash. After a week I got a call from airtel office saying they cannot install DTH connections since they are scared of some local cable operator. The amount paid has not yet been refunded. I've also been calling airtel office regarding the broadband connection and have been getting the same reply that there is a problem with the DP box and will be resolved soon. Today when I called the office I was told that I won't be getting a broadband connection due to technical issues in the DP box. Whenever I called the customer care, I was told that I would get a call back from the team regarding the issue. These happened 7-8 times, but I never received a call. Airtel executives only try to acquire new customers to complete their targets. They only collect the amount and the documents and do not inform you of any problems.

Hello airtel,

1- Airtel billing system is incorrectly charging monthly rent every month
2- I explained to Airtel every time and requested to correct my billing from next month but AIRTEL failed to provide any resolution yet.

3- Refer SR 19286197 and see AIRTEL is accepting billing mistake but saying AIRTEL SYSTEM is not allowing to pass the waiver against wrong charges.

4- Every month i have been asked to call AIRTEL and ask for waiver for wrong billing which is never ending process.

5- Why CUSTOMER should call everymonth for AIRTEL FAULTY BILLING SYSTEM.


Regards,
Neeraj
[protected]/ [protected]

Complant Reff no : "CBNRD[protected]" I'm Karun from kerala. I used airtel since 2009 with this same number. From these period i dnt have faced any prblm from ur side. But last week i faced a prblm. That is last day i got a offer that was if i recharge with 248/- rupees then i get "1.5 GB 3G". So i kindly recharge the above offer. After recharge i got 1 GB 3G but i can't get balance data. The balance data will credit to my 2G account. But the offer say that the data amount will credit on 3G account but i did n't get. Then i call airtel customer care but i cant get satisfied replay. Finally i call with senior executive of airtel customer care. The same thing is happend there i can't get satisfied replays. Finally i call to "[protected]" for assistance. Then call was take a lady and she was spoke very irritating me... My complant refference number is given below : "CBNRD[protected]" Kindly take a valubale action for this cheeting offer...

In order to experience 4G that Airtel claims is "superfast" I had recently changed my sim to a 4G enabled sim. After checking in the 4G website of Airtel if my phone is 4G enabled, I reactivated 1GB 3G data from the website on 27th Sept 2015. Initially it worked fine but after sometime I was only getting 2G connectivity. Like customer care suggested, I took out and reinserted my sim, switched off/on my phone, tried messaging 3G to 121, but nothing worked. After few calls I am told that sorry madam but your recharge was of 2G and we cannot do anything (cannot do anything is the only solution customer care ever gives!). I mentioned that I had done the recharge from website which was about 4G and it clearly mentioned 1GB 3G data. Also, this is not the first time I did a 3G recharge. Airtel should understand that customers who are calling and wasting their time have a genuine problem. May be it is just Rs 298 for them (which I can also easily afford) but this is about a person being wronged!

I was using Airtel Dish tv in Chennai for close to 4 years. Now I have moved to Bangalore and so raised a request with Airtel for movement of Dish connection as well. Connection was removed from Chennai properly. Now I have been waiting for 5 days for Airtel to assign a Service person to come and install it here in Bangalore. Multiple complaints have been raised with Customer Care and still no response. Reference Numbers : 46333561 / 46330761 / 46241527

Hi, I have been requesting for airtel broadband upgrade. the sales guy came and took my documents and cheque for Rs.1000 and gave a CFE No TBLR 6979373 on 20th August 2015 and the cheque has been encashed. The installation has not been done yet.. and when i call the installation team they say they dont have any work order received . I am tired of follow ups. Please help me here.

I am not satisfied with airtel services... customer care too sucks... i got my recharge done at 8:40 and in a fraction of second it turned out to be zero...and in another few seconds my balance went nil along with the net pack... i tried calling customer care bt there was no response finally when my call was answered they put my call on hold... i want u to take strict action against it as being a student we get limited money for these things and then it turns out like this... highly dissatisfied, ...

Hi,
Mobile number: [protected]

I am not using above mobile number from past 4 months and i was already request to close the connection, but still i am getting mail from from your services, and one more thing i am not pay single rupee also because of i am not used that number

I am using airtel 4G dongle from last days when i brows my web page unnecessary and continuously only advertise are coming on my web page so that i am not able to read anything on my web page and it is creating peoblem to me on operating net.

Hii sir i am yogeshbhai, I am need call history to June month.my airtel preped number is [protected] kindly sir I urgent need my call list.please please my email is [protected]@gmail.com .i I very problem sir please kind me send my email I'd .I can't writing more than English .o mera life ka bat he sir.app hi muje help ka sakte..please sir

Airtel boasts of providing the best coverage are and one of the fastest 3G data networks which is quite misleading. I live and operate in the Delhi-NCR area where one would expect no problems in the data network. Quite contrary to that, whenever I go out and move around in the malls and nearby areas, the data network is really unreliable and slow. It keeps getting disconnected frequently when moving from one area to another inside the city itself (All within the expanse of the city and not in the outskirts). From the past two days (August 26th, August 27th 2015) the problem has just worsened. I keep getting promotional messages from Airtel to get an upgrade to their 4G sim while offering such abysmal 3G service. With their new fastest 4G connection challenge promotions, I get even more irked that on one hand they are not even providing proper 3G connections to their existing consumers and on the other hand they are making these misleading, far-fetched claims in their promotions. Please look into this matter.

Please provide as much information as possible...on 23august2015 I activated an internet pack of rs.97 as a message from airtel for 1gb 2g internet valid for 28days.BUt after that I received only 200mb valid for only 10days.I called customer care and was told I'll get the rest in one hour but still today on 27august 2015 I didn't get that.And when I called customer care again and asked about my problem they didn't gave any responses and hung up my call..I know that's not a big issue but that was my budget for an entire month for internet. .plse help

I had a karanataka sim which i was using in Punjab for last month. Airtel has made the no. a free no. and it is coming as invalid no., though I was using it daily and had balance of more than 100 Rs, net pack and roaming pack. Now, they have asked me to get a new sim but they are not sure if I'll get the same no. I need same no.

Sir, I am CHEATED by Airtel. My AIRTEL Number: [protected] (It’s a New Connection; taken on this month) According to the IVR message, I've recharged Rs 11 to get rate cutter offer (35 paisa/ min for Local and STD for 30 days). I m being played this IVR message while dialling each and every calls I made. But I didn’t get the promised offer instead of that I got 35 paisa/ min STD for 7 days. While I contacted to the customer care the Associate and the Sr. Associate (Mr. Shiva) informed me that I am not eligible for the above said offer. I have registered a complaint regarding this; SR#[protected] Then I have emailed to the Nodal officer and the Appellate Authority of Airtel They contacted me and had given 48 hours TAT. The TAT is over. I did not get the promised offer. I request you to do the needful Please get me the promised offer form AIRTEL__35 paisa/ min for Local and STD for 30 days, as soon as possible. Regards, Syam Dev Alt No: [protected]

Airtel! Here I go with my problem. I ported from vodafone(pre-paid) to airtel(post paid), thinking that you guys provide better service and offers. Right in the beginning you guys proved me wrong. My sim is not yet activated. I'm trying since 9 hours to activate the sim Train your staff on how to meet customer needs. Regards Troubled New Customer

Dear Sir, I applied for Airtel 4G MNP from Aircel to Airtel. The representative Mr. A. Sheikh (Phone [protected]) visited my premises on 8.08.2015 and gave a sim bearing no.[protected]U. The representative left with the filled form, UPC Code, and a fees of Rs. 370 and promised that the MNP process would be completed in a week. The old connection with Aircel got terminated yesterday. However, i am unable to register to your network using the new SIM. I tried calling your customer care executive at 121 and he states that the SIM number entered in profile is different from the SIM delivered to me. Please change SIM number to[protected]U and activate my mobile no. [protected]. As a result of this error from your end, I am stuck without network now. When I call the agent who delivered the sim, they keep saying they have sent an email to your customer care for change in SIM number but still no response from your end. As it is my official number, I hope to receive the response on urgent basis. I am stuck without network for the past 2 days. It is an horrible experience for a first time customer in your network who is going to provide you with a postpaid income on regular basis to be treated in this fashion. Due to lack of connectivity on office mobile, I am in the verge of losing my job now. Please treat this request as urgent and resolve. Regards Praveen Kumar [protected]/ [protected]