Airtel Complaints & Reviews

I bought airtel sim card on june, 2011 and continuously using from past 8 years.
Yesterday 26/01/2020 around 07:00 pm, my sim card stopped working.
I went to airtel office for duplicate sim card but they refused to change as it's registered under my friend's name.

I have spoken to my friend and he can provide necessary documents for duplicate sim. Also we are ready to change ownership so that in future we will not have such issues.

Airtel is not willing to provide duplicate sim despite i am having the sim card and all necessary documents with me. Please help.

Please check the attachment below, I've paid the remaining bill of my postpaid number [protected] yesterday through PhonePe and my transaction id is N2001242114050648699618, but still it's showing that my Payment is Due in MyAirtel app.
I can't understand why I'm facing this issue? Where is I've paid already and my connection is also not working.
Please do something ASAP and restart my connection.

Tried to surf a website, it shows Airtel redirect/error not resolved...i am unable to access the site . This is really annoying why did i waste money for data services when can't even access it. :(. For some sites it works fine but for the importance sites which i really have to access it's unable to go through.
My wifi service broke down that's why i recharged with mobile data services but hell it's of no use . It's really urgent please resolve this issue

Hi airtel,

Am using my airtel number for the past 9 years, by yesterday my number service went down. Now i have full tower but i can't able to make calls, messages, and data. I got "not registered on the network error" message when i try to make calls.

There is no issue with mobile, am using another jio sim it is working well and am tried to put the sim another mobile facing the same problem "not registered on the network error".

Today am went to airtel store, they checked and said problem is in the sim card. They told me that need to change the sim. Am accepted that.

After that, they ask me for the proof i gave my driving license, they checked and tell that your name only matching with the database. Even my date of birth is not available in your system, your database only has my name and address, even my name is mentioned like xxxxx 18/09/2009 like that. Anywhere you see the name has any date with that. After that airtel try to solve that my name is not matching because the date is included in my name in your database.
This is all your faults @airtel not maintaining the customer's database correctly. After i got my number in 2009 two times submitted my proof in your airtel store one for aadhar another one for 4g sim.

Now airtel store guys told me we can't do anything, they openly told that postpaid customers more important for them, not the prepaid customers.

We're also paying money @airtel. I want my number what i need to do

I have done port-in to airtel network on december 2019 for my mobile number. From 04-january-2020 i am not getting any incoming calls while latching on lte network and all incoming callers are getting an error message “the number you have called is currently busy, please try again after some time”.

From the issue date, i have done handset reboot many times, sim replacement but there is no luck till now.

I called airtel customer care number 198 many times from 4th january 2020 to register the complaint, but the agents were not accepting my complaint and on 16th january 2020 finally the complaint lodged by the cc team bearing complaint number - cicpl[protected].

After many follow-ups, your backend team suggested, there is a problem with my smartphone (Google pixel 2 xl) where the volte service is not available, and hence during the lte network i was not getting incoming calls to my mobile number. Here the questing is i am raising the complaint for lte service, why the team is asking / suggesting me for volte service?

Now, i have switched to iphone 7, but the problem remain same, and when anyone trying to reach me its shows an error message “the number you have called is currently busy”. Its more than 20 days where i am not getting any incoming calls and not sure whether the problem will be solved or not.

Can you please help to resolve my complaint? I also tried reaching your appellate helpdesk number [protected] on 27-jan-20 but it is landing to airtel payment desk.

Hi i am user of airtel sim card but i am not able to use internet. My airtel pack is waste for me. Kindly please resolve internet issue on our area any another users also getting this issue. More than 1000 airtel users getting this issue. According to calling quality i will give 4 number over 10 and according to internet service i will give 0 over the 10. I contacted with customer care they forcely said to upgrade 4 g handsets. I already lost my airtel pack, now i have to get new mobile to use your sim card. So bad network

Hi-my name is ajeet. I got my airtel digital tv (Hd) recharged with 1681 in 6 month pack. But recharge is discounted in 4 month with error code 6 and message your account is suspended due to low balance, everytime it is telling me to recharge. I have already contacted customer care for 4 times since[protected], everytime i have to wait more than 15 mins to get connected and they are always assuring me that they have refreshed and it will come in 30 min. Already it’s more than 72 hours and the issue is still not resolved. I am irritated and frustrated with such a poor service as a took connection. I suggest airtel guys to do something about there digital tv and services because i as a customer can’t take this kind of service when you are taking money from me in return. Ajeet singh negi and mob. [protected]

Good morning,
Hi i am manoj, i wrongly recharged through google pay.
Kindly reverse the same in correct mobile no.

Date - 27/01/2020

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -598

Operator Transaction id - [protected]

UPI Transaction id[protected]

Hello Sir/Mam,

i have accidentally recharged a wrong number ([protected]]) instead of ([[protected]]) on Airtel number from Airtel website.

i am looking forward to receive a help regarding reversal of the same.

Right Mobile No. [[protected]]
Wrong Mobile No. [[protected]]
Amount : 199
Transaction ID :
Date: 27 Jan 2020

Hi airtel,

I am tried many times. But this server problem still continue with my number.
And you are not able to solve this problem.

I am filling helpless. I am facing this issue from 20 days. I am not able to make any calls. Should i make my next recharge or not let me know.

While calling in 121 or 198 also same problem. Your servers not able to respond.
I am airtel customer from 8 years but i never had such a worst experience from you customer care team and airtel.

Quick action is required. I am facing this issue in hinjewadi phaze 1, pune 411057

Reply asap

I did the recharge of amount 449, which is said to be unlimited pack and it says 100 messages per day, but i am not even able to send even 1 message, even when i try amount is reduced from the amount in the account. I tried contacting the customer care but i was not able to connect. The sim is actually registered from odisha and am currently in kerala so what should i do.

Dear,

Airtel customer care behaviour is not good,
Am facing internet problem 4g internet speed is 56kb/s
I complaint for it but no solution provided and rudely talking and call disconnected

I have proof with recording,
And no solution provided from customer care

Senior name is aarti, when i ask del id

She said i can't share my information...

Kindly solve my problem..

Hi.. My self Biswajit Barik from khordha, Odisha I am a Airtel dth user today at 12.11pm I had called for a query to Airtel customer care but a customer care girl misbehaved me and told me that go any where and complained against me.I have also a phone records.If you kindly helpme I thankful to you.

My broadband id[protected]_dsl. I have requested to disconnect my broadband services. Which was accepted by you on 24.10.2019. But still you have generated bill for rs 425.80for nov. Which was alredy adjusted by you my advance payment. Pls refund my excess bill payment money.. Pls transfer the same in my sb a. C with sbi. Nemi nagar br indore/ifsc code sbin0030344..ac name dilip kumar jain

I have done a recharge of amount 399. On airtel website to my new number [protected]. Using anazon pay method. Recharge become failed and amount of 399 is deducted from my amazon pay. And not refunded yet.
Txn id #[protected]From airtel website)
Please help me with this.
I request you to please provide me refund from airtel against this failed recharge.

At my home, we 3 people using airtel services since long time. But from last 2 month we are facing very serious issues of network connectivity and internet speed is very much decreased. And it is very frustrating that someone call us and my mobile status shows switch off. So they did not connect with us. This happens from last 2 month but now a days the problem is increased so do the needful for.

I am vasu. S my native is tamilnadu dharmapuri-dist, palacode. Presently working in assam. I am using airtel postpaid sim. I got postpaid sim in dharmapuri airtel office. Today i got little problem in my sim card. Suddenly i contact the dharmapuri airtel office 1300 hrs with my another mobile. Mr. Robert attend my call and he give very irresponsible answer with me. And not clear my sim card retaled issues... Airtel ltd will take necessary action in this person.

I did my recharge for rs.558 pack through my airtel app. The money got deducted from my bank account but the recharge is not done and not reflecting in my airtel app as well. Do something about it asap. I need to know the reason behind this and want to get in touch with airtel costomer support as well. My airtel app offers no solution to such problems neither it suggests steps to be done in case something like this happens.

Once i install gmesmania from play store. I uninstall the game with in day but still they deduct my balance on daily basis whenever i recharge i receive messge that your balance is zero and at the mean time games mania send me a link. Through message that now your link us ready now play a game. They just automatically deduct my recharge mount without notifying me. I try to get rid from this game but everytime it is useless. I didnot found even a single link so i can unregister myself from this game.

I have been facing sever network coverage issue since last month (Dec 2019) and in this regard, i have registered repeated complaint to airtel customer care and airtel store. somehow on 18th jan 2020 your network team engineer have visited my localities and he has also found poor network coverage and problems related to call connectivity & data nonworking (Both indoor & outdoor). Even after completion of airtel network team survey, they have not taken any corrective action to improve the network coverage and still i have been facing same issue.
I am literally got frustrated with the airtel response on this matter and would hereby escalate this matter to trai for further action. I have pasted below the screen shot message from airtel app i. D.