Airtel Complaints & Reviews

Hi i am seva sai kumar. R my mobile no [protected] andhra pradesh vijayawada i am using airtel network from past 5 months onwards in starting 3 months network having no issue past 2 months especially past 1 week onwards getting irritation of this network because calls not connecting properly even 10-15 time calling to some person then only call connecting in that 10-15 times call beep coming & disconnected really getting very irritation kindly check from u r end resolve this issue data having no issue its gud (For me network showing full strength only but calls only not connecting properly)

AM REALLY FED UP WITH AIRTEL, ONE OF WORST SERVICE PROVIDER.
I WILL TAKE UP THIS MATTER TO CONSUMER COURT AND DRAG YOUR OFFICIAL TO TRAI ALSO.
I HAVE ALREADY LODGED COMPLAINT.

WHY SUCH A SMALL AMOUNT IS NOT TRACEABLE BY YOU WHEN ALL EVIDENCE HAS BEEN GIVEN BY ME AS
PAYMENT PROOF. YOU FEEL I AM LIAR OR DISHONEST.

SUCH A SHAME TO THE WHOLE TEAM OF AIRTEL CUSTOMER CARE AND NODAL OFFICER.

I WANT REPLY WITHIN 2 DAYS OR ELSE RETURN MY MONEY. I WILL GET IT DONE BY COURT ORDER.

REGARDS,
ADISESHAN

On Tue, 05 Dec 2017 14:16:41 +0530 wrote
Dear Adiseshan Iyer, ,
Greetings from Airtel!
This is in reference to the email sharing payment details for your Airtel Mobile
[protected].
I have gone through our records and found that the payment has not been credited in your
Mobile account.
Basis the details shared by you, I have registered your complaint via Reference
numberSR81650881. Let me assure you that the same will be resolved by[protected].
I regret to inform you that I will not be able to activate your Mobile services at this
moment. However, the services will automatically get restored within Rs. 861/- from the
time payment is credited in your account.
Now check your payment history, track your data usage, view/change plan and pay online
with My Airtel App. Clickwww.Airtel.in/5/nvto try now!
I tried to contact you on [protected]. however unable to reach you hope this clarifies
above concern.
Thanks for reaching out to us.

Yours Sincerely,
Vaishali Verma
Bharti Airtel Ltd

[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: [protected]@airtel.com
Sent: 02/12/2017 12:50:40 PM
Subject: Re: [|BAL|Ref56586597|] [protected]

Please find payment debit by icici bank sl.no.5

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From: "adiseshan venkatachala"
Sent: Fri, 1 Dec 2017 17:46:41 GMT+0530
To: "nodalofficer.[protected]@in.airtel.com"
Subject: Re: [|BAL|Ref56586597|] [protected]

Already mailed u the statement.

Regards
Adiseshan
[protected]

adiseshan

Sent from RediffmailNG on Android




From:
Sent: Fri, 1 Dec 2017 17:04:37 GMT+0530
To:
Subject: Re: [|BAL|Ref56586597|] [protected]



Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to the email regarding payment not posted in account for Airtel
Mobile [protected].




Our records indicate that we have not received the payment of Rs.861.54/- for your
number.I regret to inform you that I will not be able to activate the services at this
moment.

You may mail us the copy of bank statement along with the transaction ID and aggregator
name (pay TM, freecharge etc) atnodalofficer.[protected]@in.airtel.comso that we can trace the
payment.




I tried to contact you on[protected]. however unable to reach you hope this clarifies
above concern.




Thanks for reaching out to us. Delighted to assist you.


Yours Sincerely,
Vaishali Verma

Bharti Airtel Ltd



[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@airtel.com
Cc: nodalofficer.[protected]@in.airtel.com
Sent: 01/12/2017 01:22:48 PM
Subject: Re: [|BAL|Ref55076935|] [protected]

Dear CUSTOMER CARE

PLEASE FIND DETAILS OF PAYMENT MADE BY ICICI NET BANKIG.
NO RESPONSE FROM YOUR SIDE.

VERY VERY POOR SERVICE BY AIRTEL.

REGARDS,
ADISESHAN
[protected]

07/11/2017
07/11/2017

TRFR FROM:SALARY FOR OCTOBER 2017

7, 399.00
7, 430.40
2
07/11/2017
07/11/2017

MMT/Ref[protected]/[protected]
5, 500.00

1, 930.40
3
08/11/2017
08/11/2017

BIL/[protected]//BHAR[protected]
861.54

1, 068.86
4
08/11/2017
08/11/2017

BIL/[protected]/0220/[protected]/98
21930245
250.00

818.86
5
10/11/2017
10/11/2017

NFS/CASH WDL/10-11-17
200.00

618.86
6
12/11/2017
13/11/2017

NFS/CASH WDL/12-11-17
400.00

218.86
7
25/11/2017
27/11/2017

NFS/CASH WDL/25-11-17
200.00

18.86

Download Details As:

PDF file


Notes:
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Amount/Deposit Amount/Balance please click on the heading in the top row.


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On Wed, 29 Nov 2017 13:00:04 +0530 "adiseshan venkatachala"
wrote
Dear Nodal officer,



As per trailing mail, I have already cleared the dues and paid the outstanding amount.

I request you to please activate the same, as per Dombivili west Airtel account is not

updated, regeneration is not done at your end.



Please do the needful and inform and update the system in order to get new sim for the

same No.



ACT QUICKLY.

Regards,

adiseshan

[protected]



On Tue, 24 Oct 2017 18:08:07 +0530 wrote

Dear Adiseshan Iyer,

Greetings from Airtel!

This is in reference to your email requesting to restore services on your mobile number

[protected].



As discussed, our records indicate that there is an outstanding amount of Rs. 861.54/-.

Listed below are the easy and convenient payment modes for your reference:

1. Online payment throughHYPERLINK "https://f6mobile.rediff.com/cgi-bin/prored.cgi?
red=http%3A%2F%2Fwww.airtel.in%2Fpersonal%2Fmobile%2Fenter-mobile-number-
&isImage=0&BlockImage=0&rediffng=0&rdf=VWFWMAdpXihdZVdwCjFXYgA9U2ZbMldh&rogue=bd...⇄
6d02e53c3f41f73d05bc8ed6a0ea1"http://www.airtel.in/personal/mobile/enter-mobile-...⇄

inactive

i. Fill your Airtel account number as [protected] and Airtel mobile number along with the

amount to pay. Your outstanding amount is Rs. 861.54/-

ii. Enter email id on which you require the payment confirmation receipt and click on

proceed.

iii. Choose payment option Net Banking, Credit Card or Debit card and make the payment.

iv. Payment would be updated in 2 working days.

2. Payment at Airtel relationship center.

Cash - Payment updation is instant.

Card swipe - Payment updation in 2 working day.

3. Cheque -can be dropped in the cheque box nearest to your area. Payment wi




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adiseshan

I recently opened a mobile showroom namely as SAZY Smartphone Store and recharge center at near Kaltex Petrol Pump depo, Nagaon, Assam. Hence I applied for an E-Top Airtel Sim. A Guy named as Bhuden does the processing here like supplying e recharge, vouchers, etc...

They told me that it would take around two weeks to map the area and then only they could provide me the E-TOP Sim. Its been a month now and i just recieved airtel sim two days back and I am still waiting for the Bhuden named guy to activate my ### sim..I also applied to Aircel and BSNL E-Top Sims which only took 10 minutes to aquire..

You guys are supposed to be the fastest network, then why the hell the processing is so slow. My contact number is [protected]

Today i went to airtel office to procure some recharge vouchers around 4 pm, but the fellows gave me an attitudinal response and told me that its past their office hours they won't sell me the vouchers for my retail outlet...

My airtel number is [protected], several time complaint to airtel customer care the airtel signal problem due to low signal, some time no signal mobile. The problem still continue. Any person call to me mobile switch off message pass to customer... Wh??? I am more than 9 years using the airtel net work, but current last 10 month still problem. Please solve the problem immediately other wise i am port mobile to another network

Amal pv
Trivandrum.

I have purchased airtel v fiber connection in ahmedabad district at 1/12/2017 they told me the connection will be provided within two days. But when i called them they only reason to say. And the authority also not able to receive the call but no connection acquired yet at my home in chandkheda. And i also paid 500 rs through cheque at same date 1/12/2017. Till now no action is taken from the company. Connection name arul munusamy
Residence : sona sweet home
Airtel authority number : [protected]

Dear sir,
My airtel numebre [protected] has been recharged with 399 with facility of free calling and 1 gb data per day till the first week of january 2018. But from last one week free calling facility is working normal but the internet service has not working. I tried calling customer care but couldnot able to connect with the executive.. Please help.

Airtel digital tv guys are cheaters...
Day before yesterday i requested them to upgrade my sd box to hd. With 599 rupees they promised to replace the set top box and they will offer all hd channels free for 2 months.
Yesterday the installation was completed, but i couldn't watch all hd channels... English movie channels and sport channels were missing. When i complained first they wasted my time for 1 hr... They are taking 30min to listen to a 3.41 minutes recording...
When they don't have any excuse, they are saying they cannot give all hd channels free...
When i asked for refund and disconnection they are just dragging the case...
Disgusting customer care...
Tata sky customer care is way better than yours...
The same issue happened to one of my colleagues... This means you are cheating customers with fake offers...

To whomsoever it may concern,

Myself sreekanth. M. S, a resident of trivandrum district writing this mail to inform your office that i am deeply dissatisfied by your customer support centre functioning in karamana, trivandrum district of kerala state. I have bitter experience from your customer executives not only once but twice. I neglected my 1st experience not to be reported because i just thought it may be due to their personal problems, professional burdens or overcrowds in their office etc etc. I also didnot bother to report it because i dont want to be reason for someone's agony. Anyways my first experience is as follows. Around 6 months ago i approached the above centrein need of 7 post paid connections which i wanted to distribute among my cousins and friends. As we entered the office the 2 customer executives were dealing with another clients and hence we took a nearby chair. I forgot to say that at that time i was an airtel customer and i am not mentioning my number only because of your warning messages not to provide the same here. On our turn we approached an executive and first of all i asked for a duplicate sim card which i had to upgrade from 3g netwrok to 4g (Not only that the sim card i was using then was an old mode sim, ie not nano or micro sim). I just got the shock that the executive is not even taking notice what i am telling him. Not even looking on my face. May be taking duplicate sim cards were not of much business value to them. Hence such a dealing from them. As a customer i were very much humiliated by this response. My mind was so made at the time that why should i take network connections where the customers are not treated well. On the very next day i initiated a mobile number portability request to idea network and now i am a happy idea customer. As far as the post paid connections are concerned i approached the bsnl office nearby which also gave me wonders. What i got was warm welcome and they also provided me with 7 consecutive numbers. I didnot wanted to report the experience but i thought it must be reported to their authorities when this kind of humiliation received the second time. This time i reached the office with my wife archana sreekanth who was also an airtel customer. Her sim card was temporarily in active because it was not linked with aadhar. At that rime a lady executive helped us and she told my wife that after linking the no with aadhar the sim card will be fine. At that time my wife was not carrying aadhar card with her hence we enquired the lady executive that when will the shop be closed. We were answered that they will close by 7.30pm in the evening. (This all happened around 3 pm in the afternoon). As per the information myself and my wife went to the mentioned airtel showroom by 6.15 pm in the evening. At that time the lady executive has left the office. We reported the problem to the male executive present there. Once again i got the old response which i do not want to repeat again here. He told us that he cant help us because mobile number cant be linked to aadhar number after 6 pm in the evening, since it is a webportal. I know what it is and how all this system works. If he wanted to help he could have done it & i know it very well. With the old humiliation bruises in my mind me and my wife stepped out of that office. She was also deeply dissatisfied by the service not rendered. I told her to port the number like what i did. May be she have initiated the process, i didnt talked to her regarding this after that incident.

So, here i am marking my deep dissatisfaction once again with your customer support centre functioning in karamana, trivandrum. I share this experience to a number of friends of mine. They suggested me to report this to your office. So consider this as a warning bell since your's is a service sector establishment. If your value this mail feedback do the needful ensuring good executive support (Atleast through good conduct)

Thanks

Your ex-customer

Sreekanth. M. S

Cfa no. : 4488853

I'm dinesh

Dec-2-2017 i requested for airtel broadband connection through airtel website
My address:-
No.39, ekangipuram, ayanavaram, chennai - 600023.

On 5 dec 2017, airtel executive, mobile (+[protected] came to my house and asked me to pay online rs 500/- towards installation charges, which i promptly did by using my debit card. Plus 100rs as service charge for him...

On 6 dec 2017, i received a call from field engineer of airtel ph - (+[protected] and he stated that the broadband connection at my location was not possible due to technical reasons. Since airtel is unable to provide broadband connection to my house. Why they informed me before itself. I request that rs 500/- plus 100rs service charge taken as installation charges from me, should be refunded to me. Also could you let me know how do i contact airtel broadband customer care from my non-airtel mobile number?

Thanking you,
Your's faithfully
Dinesh
6 dev 2017
Chennai

Airtel service in jharkhand area is very worst useless. How can airtel tell a white lie that it's an india's fastest network. No network outside the town no network coverage outside the town. Playing money money games luring us only by there offers taking money and providing worst service. How dare airtel keep shameless mouth to tell a white lie in front of india faking about there worst network to be best and fastest network. I think airtel must get ban in india for false commitments and poor network. Such a # network.

A service is activated on my no. [protected] From last 7 years for call rates lowering on a particular no. For which rs. 1 is deducting from last 7 years . After contacting to the customer care they were not responding well. We also visited to the airtel service centre but they said we can't do anything and you should contact to the customer care for this . We are trying to resolve it from customer care from last 3 months. They are providing us some methods but after all trying, We are are not successful .

I'm udit. My mother is using airtel postpaid sim. On december 5th i have paid my bill of rs 601 through phonpe app. The transaction was successful but it showed some error. So i tried again. Again the transaction was done successfully. After that only i checked for my sbi account balance and found that the money was deducted twice and a total of about 1202 rs was reduced. So please do me the favour and return my money to my sbi account. Herewith...

Hi, this is pratikshya srichandan. We travelled to indonesia from 31st oct 2017

To 6th nov 2017. Before we travelling, called customer care and checked about

International roaming. They said it will be 80rs per call and no extra charges.

We calculated according to that and used it for 2 or 3 min per day. But the

Bill has come 6444rs. Really i don't understand why this much bill amount. When

We contact customer care they mentioned, its not for the call its for data

Usage but we didn't use data at all on those days. We got the local sim over

There and used it for data. If its required we are ready to provide the local

Number. Automatically per day package of 649 is activated; there is no

Information at all about this package. Requesting to waive this amount and we

Are ready to pay the amount for the calls which we used and not for the data.

649 daily package needs to be waived off.

Ph: [protected]

Hi all,

I forgot my mpin on my airtel app and i tried to reset the mpin by giving details but sms is not coming and how could i reset mpin.

I called on your customer care number and they are also asking mpin at first.
If i have mpin, then why should i call customer care.

Please do something at the earliest. My cash is in the wallet and i want it back to my account.

Thanks and regards,
Ann merin wilson
Ph:[protected]

Dear sir/mam,
I purchase airtel’s rs 495 recharge plan at new sim on 14th oct. That time the plan offer 84 days validity and comes with unlimited calling and the promise of 1gb data per day. Now it's automatically changed it's a type of fraud. When i talk to airtel customer care he told me to talk retailor what plan he given in 495 retailor also told me that was same as that day he recharge.
So how without any pre intimation airtel can change plan for 70 day 1gb
While this rs.448 plan is launch after this rs.495 plan which i taken.
This is complete fraud is going on in airtel.
I taken because of airtel brand but they are making people fool.
See the links of other website who publish this news
1.http://indianexpress.com/article/technology/tech-news-technology/airtels-rs-49...⇄
2.https://apptricker.in/airtel-495-plan-offering-84-gb-data-unlimited-calling-84...⇄
3.http://scrolltoday.com/frc-rs-495-recharge-plan-bharti-airtel-idea-cellular-of...⇄

Airtel dth is doing fraud... Offers one package n will charge you more for same package... They offered me 313 plan n convinced me to recharge but now not activating the plan... N they are deducting my money on daily basis according to 478 plan... N i called customer care n their customer care executive talked very rudely... I want my money back n will disconnect the service...

Sir, yesterday i complaint in your office located at perambur about stopping of net in my cell no[protected]. They have also sent a message to 1925 to stop & told me that i will receive msg from your office with an hour. But even after 8 hrs i have not received any reply. Again i have sent a msg at 09.29 pm regarding the subject matter. To this i have received no keyword found msg. I do'nt understand how a village or illiterate people can get their problems with their cell phone could solve. Pl reply this complaint.

My internet has everyday after 10 pm not working its‚ problem is only for [protected] my brothers net is working but my net not woking on same time. I have recharge 498 but no benefit get to mi. This issue i think fraud doing airtel with customers. I see from 4 day net is not working after 10 pm but in the network its see h+ and net is not surfing anything. Pls don't use airtel. My prevouse was recharge vodafone its so better than airtel

Hi,
I have been abroad for some time. Over the last few months, my number has been deactivated. I have several hundred rupees in it with a long duration of validity, could you please reactivate it, am not able to access several important services due to this. If you are a representative of this company please contact if you need more details.

Thanks

Hi,

My name is roopa, my mobile number is#8*04, my sim is inactive, it is a prepaid card, i have been using this number long time... Suddenly from september month onwards the airtel sim network is not active, when i tried to call it says as this service is not active. I was in usa for short time and i'm now back... I need the sim to be active for banking and other transactions. I have sent more emails to airtel customer care before, no replies... Kindly do the needful. I want to use this same sim and same number. Kindly active the same asap...

Also i have been debited as international roaming charges as 99 rupees even though the sim is inactive,. I want this to be credited back as well. If i have receive the reply, i'm forced to contact the consumer court!!!