Airtel Complaints & Reviews

Sir we are using your broadband at my home but the broadband is not working since last week i already complaint two times but there is no action. And broadband problem is face many times so i request to solve it as soon as possible. So kindly so the needful.
Connection number:[protected]
Location - e-4/113, arera colony bhopal-462016
Mobile number - [protected]

I have taken cug plan @ rs 499 + tax unlimited calling local n std calling per month with 10 gb data free per month for next six month, but airtel sending me excess bill amount of rs. Bill of rs 836 it is suppose to be rs. 588 inclusive of all taxes.
Even after 3rd time calling to customer care it is not rectified yet.

This is completely harassment...

Below are the message i received from airtel.

(Bill of rs 836, dated 21-nov-17 for airtel no. [protected] is due on 09-dec-17. Pay ontime to avoid late fee. To pay via app using cards/netbanking/airtel payments bank, click http://www.airtel.in/5/coll or visit an airtel store. Ignore if paid.)

Rgds
Imam shaikh

I was using airtel data card till october and requested for cancellation of connection in airtel store near srinivasa nagaga branch, bengaluru, which they refuse to take it and asked me to place via customer care. I had requested for cancellation on 18th oct but as of today till 05/12/17 they keep on generating the bills and every time i called customer care service they keep on promising that the bill will be waived off, but nothing is happening. I had called them more than 8 times to resolve the issue every time they keep on saying issue will be solved soon but no solution. They are sending the recovery agents to my house for forcefully collect the money, even though i explained them the exact issue to them they are not caring about it and they always says they are not bothered about all these they are meant to collect the money. I request the concern person to please resolve the issue for me.

Airtel is not providing the services as per description of the plan.
I was going to recharge of rs. 509 and the recharge description is
"unlimited all local, std and roaming outgoing calls, 100 sms/day and 1gb 3g/4g data/day. For non commercial use only."
(Reference: https://www.airtel.in/recharge-online)

And no t&c is mentioned there.

But their executives on airtel store are saying there are so many capping in this recharge like
1. User will get internet like 500mb in day + 500mb in night
2. User will get only 200 mins daily for calling (Not unlimited)

I am not able to understand why airtel is not mentioning what they are actually providing.
It looks like openly cheating with the customer.

I live in a gated community and our family uses 7 airtel connections and most o[censored]s in our community use airtel as well. But for the past 2 months, the service has been terrible and i've been having a loss in my business which is mostly network oriented. It's been 2 months since i last used my internet while at home as there is no service at all. To pick up a call or make one, i have to rush down the roads to make one. There has been neglectable service problems earlier but now everyone is vexed. I finally got through to the customer support (On[protected] from the number [protected] and they filed a complaint (Ref. No c2gin[protected]) and then on the same day sent a message saying that the "temporary issue" has been solved while it hasn't been. I am typing this on the behalf of all the vexed airtel users in our community.

Date of incident -12/5/2017
Transaction id[protected]
I reached the wrong number today on the airtel website itself and i kindly request you to refund it.
I have miss entered the 2nd last digit of my number.
Amount recharged -199
Method of payment - debit card
I kindly request u to reverse the amount of rs 199 for the recharge used in the above transaction

One of the worst networks ever. We have raised a complaint many a times they have never responded. Now that my whole family is in airtel, no one o[censored]s are able to receive calls. Tried which ever way possible with my mobile, everything is just waste of time.
Number :[protected] (Number which cannot receive calls)
Alternate number : [protected]

Regards

I am sending this mail because i cannot contact through phone as am in abroad with my work. My air tel number [protected] that am using for the past 4 - 5 yrs last november 28th it got deactivated i need to active it back as this number used for all my banks and also in my aadhar card, pan card etc. For my bank transaction otp also receiving to air tel no: currently i cant do my transactions kindly provide the necessary steps to activate y sim as soon as possible

Thanks & regards
Joel george varghese
[protected]@gmail.com
+[protected]/[protected]

Airtel dth id.[protected]
Recharge date 05/12/2017 amount :1670
The company offoring to me recharge rs.1650 get 10 months unlimited sd channels.. I do recharge rs.1670 but offer not given
If the given to me the same offer ok but not given please revese my amount to my account... Nnow. I do not believe our company
So i want to my amount reverse...
It is untrusted network... Not to given responsibly fo
R customer..
Please help to refund my amount

Dear sir my airtel payment bank id is [protected]. Please delete my airtel money and airtel payment bank accounts, and deactivate all my accounts.
I have not approached you for opening any account in my name. I would like to know airtel has opened an account without my permission.
Varghese george
Ap 21 staff quarters
Nitk campus
Mangalore 575025
Email: varghese. [protected]@gmail.com

Hi,

This is in regard of my bill in which you have charged me for sending 8 international sms which i have never sent.
I called at the customer care and the executive was so rude and she could not explain why you have charged. She said that this will happen every time you will use facetime which cannot be disabled if a person is using iphone.
I have been using vodafone since last 10years and iphone from past 2 years and this has never ever happened. First bill with airtel after porting and i got extra charges with my bill.

Hello,

I submitted my porting request on 27th nov 2017 from vodafone to airtel. It has been over 7 working days and vodafone has rightly switch off their services. Airtel has not yet activated my number in spite of the committed 7 days. Meenu arora from the escalations team has been very rude and denied filing an official complain in this regard. My number is dead and has severely impacted my business. Regret moving to airtel.

I have purchased a airtel sim at west bengal
My number is [protected] post paid connection

Mobile not displayed sim tower in any area but you raised invoice for payment.
How it is possible to pay the amount without talking and tower indication

Pls cancel the invoice amount and sim connection

My contact no is. [protected]

Regards / senthilkumar. M

Hi all,
From last 1.6 years, i have raised network compliant and still airtel team is keeping my complaint on hold.
Their network engineers visits the home and recorded that no network coverage exist but still they are least bother about their customer..
Also, in the end they will send one good mail on a happy note that sir your complaint is in progress and ticket will be closed from that mail as complaint will be catered in future may be in 2099.
This is india's one of the main fastest network with 4g speed guarantee athough you can't use it as there are no signals but its fastest one.
Phone number : [protected]
Name : sunny bhatia
Email address : [protected]@gmail.com

Dear ravi
It is now very clear hat i was over charged wrongly by you for last so many months
My present balance as per your sms to me is 6851.18.
How rs 6450.68 became 6851.18 is beyond my comprehension?
Subscription charges have wronly been deducted by you for the third connection which was handed over by me on 11 jun 2017 and i was continuously fleeced by your charging agencies till i raised the issue and your rep stated that i have three connections as per your records
By looking at your attitude i feel like discontinuing my both connections also
Pl tell me if i have one 99 plan and one additional 270/pm plan would you agree or not sine one base plan and one 270 per month should be alright with you
Why did you make (99+270+270) into (270+270) rather than (90+270) plan?
My mistake was that i paid you money in advance so that you kept deducting amount at your will and suddenly credited 561 rupees on 1 dec after i raised the issue with you.
Please be gracious enough to accept your mistakes and your typical indian attitude towards sincere customers like me
Please make my plan to (90+270) rather than charging 18 rupees a day for two connections as you would do for a customer having 90+270 plan

Dear all,

I have bought corporate plans from airtel of rs. 99 but i wanted to change one number out of all to the plan of rs. 499.00 but you made a mistake and changed plan for all number from 99 to 499 and we were follwoign up with airtel on mail and through customer care but no solution is given and they also didnt send the invoice to us for past 2 months.

Now they send the invoice for 2 month and asking us to pay the bill as per 499 plan and also our number have been deactivated.

We are having problem because of this and we will not pay this amount as we have specifically mentioned on the mail that we only want to change plan for 1 number/

Kindly look in this matter as this is not airtel standards.

Airtel is trying to fool people by opening airtel money ac w/o their consent wen linking the number with aadhar. When i'm trying to reach them fr help regarding this it seems thr is no way to reach them (Tried all possible ivrs numbers). The height is that when i'm trying to send porting msg to 1900 it isn't even allowing to snd the msg -[protected]

Dear sir,

I would like to complain about the lack of response or poor customer service provided by airtel. I've been using airtel postpaid connection corporate plan, number [protected]. I'm having serious issues with airtel network in my apartment which has 6 towers and nearly 3000 residents living in cochin, kerala. The call gets disconnected in between or i'm unable to make calls, also the mobile data in 4g and 3g is extremely slow. All of the people living in this apartment has the same issue with airtel, network is very poor here and most of them has already ported to vodafone or idea as they have already complained to airtel several times and no action was taken to resolve the complaints.

It's been 1 year since i'm submitting the same complaint to airtel and 3 site engineers has visited the location during this time. All 3 engineers who visited confirmed that there is network issue and they have submitted the data and report they collected from the location to airtel network team. All my complaints was closed with a response that airtel acknowledges the network issue and a tower maintenance is in planning and issue will be resolved in 90 days. I've tried to port several times in between and airtel customer care contacted me and promised that they will fix the issue in a week which never happened or no one from the escalation team bothered to call me back again.

Below are some of the complaints i've raised with date and reference numbers for the same issue,
1, 31 march 2017 - reference no: 75171890
2, 30 june 2017 - reference no: 77360467
3, 17 july 2017 - reference no: 77823029
4, 27 october 2017 - reference no: 80600560

It's been more than 1 year since i'm raising the same complaint and they have not bothered to fix it yet. Airtel customer service is absolutely pathetic and their escalation team is worse. They only provide false promises and fake commitments. This is my last try as i'm fed up of complaining for the same issue. Request your help in this matter. Please let me know where else can i complain other than the useless customer service of airtel.

Thanks,
Varun

My name is k. S. Chidambaranathan and i am an old man of 77 years. Suddenly airtel deducted rs. 99/- from my account saying that it is for superstore service. On enquiry with them they have told me that i have activated it through net. I am not using smartphone with net connection and i wonder how could i activate it through my mobile net. I also don't understand what nonsense the airtel's superstore service. It is only a airtel's superfraud service. They refuse to refund the amount to me which was taken from me by some tricky and fraudulent way. They are stealing their customers. I am going to change from airtel to some other genuine providers.

On nov 3 i have recharged amt of rs.149 to airtel no [protected] n got offer of all local call free. The offer expired on 29th day, so i recharged same amt on dec 2nd. But i've not received the offer of free local call hence i recharged on dec4th same amt but still the offer is not recharged. Amt being charged to the local. So i request you please pay me back 149*2 to my account or activate the offer and recredit 149.