Airtel Complaints & Reviews

I have ported my number from airtel postpaid to reliance jio, it has been 4 days my number is activated in jio, but airtel hasn't disconnected my number even after complaining 3 times to customer support. Fed up from airtel. My number is activated in both the compaines. Jio is ok with their part, problems are with airtel, i dont know why they are not resolving my issue

Dear team,
Actually 250 data plan suddenly activated in september in my airtel app, i have informed to airtel customer care, he will be also cleared at time of september with complaint, but again showing in my bill next month again i am doing call to toll free he is again doing again lock complaint again close the request, and again also repeatedly showing in my bills again and again i am not satisfied in airtel service
Actually this time call to toll free her chaithanya she says 1000 wave of from ur bill
Still not cleared
What is ur problem kindly clarify.

I'm one of your customer using no [protected] where my offer is i can used 10 gb per month data however plan is automatically changed by your company and i don't have info about this and they have charged extra amout in my billable last 2 last month and when intalked to customer service executive he again agreed to give 10 gb and remove my extra charges of this. But again in next month they again charged extra amout for internet and they dissconnect the no. And barred my outgoing call and as well as incoming call. I've a small business and this no. Is important to me because of no. Off i felt lots of problem not follow up with any one my client as result this is hamper my business.
I'm ready to pay my bill but not extra amout so my humble request to take this serious and start my no. On priority.

Please contact if any info required.

Abhishek jain
[protected]

I requested for postpaid to prepaid conversion on 5th dec. I got prepaid sim from store (Brookfield, bangalore).in evening, postpaid sim stopped working. I inserted prepaid sim but didnt get any network on my phone. I restarted phone several times but nothing worked. On 6th dec, store guy told it will take 24hours to get it resolved. On 7th dec (Today) he replaced the sim. But still no signal on my mobile. I am out of service from last 48 hours. No response from airtel. Also, dialing 121 or 198 from other phones is waste as there is no option to contact executive.

Kindly check for number [protected]

Sir, we need 4g internet in our village we have already 3g but we need 4g network please it's a request. I am using always internet please help me. Please make 4g late in our village i need fastest network airtel in 4g in our village please. My village address is - gabardi, agartala, tripura. Pin code - 799130/799004. Please we need 4g network. Please it's my request please don't reject please.

Hi Team,

I have recharged my no. [protected] on 19 Nov with below mentioned pack but it got either deactivated or ends before validity period. Kindly resolve it ASAP.

Recharge done on[protected]:40AM, MRP:Rs169.00, GST 18% payable by Company/Distributor/Retailer:Rs25.78, TransID[protected].

Unlimited All Local+STD Calls and 500MB 4G/3G data/day on your new 4G handset. Valid for 28 days

PFA.

Thanks
Priya

I have ported the mobile number [protected] from vodafone prepaid to airtel prepaid today (07-dec-2017) and i went to airtel store at rampur up they have given the new sim and charged 100 rupees. I asked him about the charges they said these are porting charges. I later known that its free of cost they are providing the new sim and mnp. Please take proper action on this and how can the customer know what are charges they should pay and receipts are not providing. Airtel store address 3fs complex shokat ali road rampur up 244901

Airtel advertises that it has 4g connection everywhere, however in the hub of bangalore, whitefield, it could not provide a continuous 4g connection. Despite multiple complaints and repeated reminders the customer care executives indicate that the complaint is on hold and it is escalated. While making the complaint i told them, within one month if it is not resolved, i would not make bill payment and would disconnect the service. I have disconnected the service after one month as the issue was not resolved.

Now they are chasing and pressurizing me to pay the pending bills which is causing me severe mental agony.

Hi team this is in regards to my mobile number [protected].
I made full payment to buy the iphone x 256gb without any monthly rental plan. After receiving my phone my plan got changed without my consent. When i called customer care they said it was by mistake and they change my plan to original 999 plan. But before change of plan i was having data balance of 228 gb and its all gone. I want my 228gb data into my account asap. I raised so many complain on customer care and written email to 121 but no response so far. Please look into the issue seriously else have to file a legal complain. Its a data theft. Also dont dare to give lucrative offers like 20 gb data for 12 month as compensation coz i got so many call stating this offer from your customer service representative. I want my data back in 1 shot (228gb data).

For any clarification call me.

Network no where airtel people,

Hello - i raised a complaint on network issue for airtel and they are telling only one word "escalated" and when i ask the meaning of that word, the person will say i don't know.
Please teach then what is meant by escalate first. Secondly, no network in centre of bangalore city and your advertisements show airtel is every where.

Stop fooling people with fake advertisements.

And fyi, the bills also are getting escalated from my side. So please wait until they are escalated.

Thanks

Dear sir,
I have paid rs. 448/- to bharti airtel limited mumbai through central bank of india credit card ending 5008 on 01/12/2017 at 23.57 for recharge of prepaid mobile number [protected] for unlimited all local+std calls (Non-commercial), 1gb/day 3g/4g, outgoing in national roaming, 100 local+std sms/day for 70 days plan. But i find that the same has not been credited to my prepaid mobile number till date. The transaction id number is[protected], which i have been informed from my bank's credit card deptt.
Your customer care attendant at first instance, admiitted the deposit of amount but said that it is a failed transaction and the amount will be refunded. But when i inquire that if the transaction is failed, it is not obligatory for you to inform the customer about failed transaction and the amount should be refunded, she transferred the call to other higher executive for convincing reply.
But unfortunately, the senior executive denied of and deposit of amount.
Can you please let me know, that the amount that has been credited to bharti airtel limited mumbai, under the said transaction is fake. Or else i would put the matter at appropriate authotity.

I am experiencing the worst signal problem with a network claiming they provide the best coverage through their adds. I have complained about it several times, even talked with a senior official but no improvement. I am fed up with them now. They react very well as if they are looking into it but everything seems to be a good 'act'... Nowadays even i try to complain they would come with the answer the system is down... I wonder why their tower not capable to cover my area.

Location : jaypee cosmos, sector 134, noida uttar pradesh

My name is arvind jain having airtel number [protected], and had requested for mnp and got the code to port with 5 december the last date, even after giving those details on 4 december to vodafone store for port, today got message from them that it has been rejected as the port has been expired earlier,
Please justify for this or shall take help from national consumer helpline as your company rejecting port request even if the customer has given port details to other network company before the port number expires.

Regards,
Arvind r jain.
[protected].
[protected].
Pune.

4g hot spot connection which i had bought on 1/12/17 has still not activated... When i approched the local airtel showroom from where i purchased the sim are not responding a proper solution for the activation... They said the address verification will be done shortly for each time when i approch them, a week has passed still there is not a solution for my issue

Hello,
I recently tried to port from reliance 2g to airtel from airtel store in thodupuzha, kerala.
But, i got mail from airtel presence that my request has been rejected. When they called me the sound from the other side was not clear. When i tried to contact back, the call was getting disconnected. The store manager is saying that i have to wait for two days and they told me that they will not refund the full money of 100 (Sim charge) +180 (First recharge). They said they cannot refund sim charge. The reliance number is 90*09.
Kindly please help

You are now asking me kyc details to for airtel money account connection. How could you do that? I didn't approach you for an account. Then how and why did you open the same. Also there is no option in your customer care service regarding the same. I feel it's good to deactivate the connection itself if you are deciding what i must do. Feeling pity.

By june, i have requsted to disconnect my airtel broadband services (A/c no:[protected]) through a nearby airtel store and paid all the dues upto june. By 27th july, from airtel mrs. Prianka selvakumar called me and update me that for the next 3 months airtel was providing broadband service absolutely free. But i repeatedly told her that i don't want broadband since nowadays i haven't using and request for immediate disconnection. Even though i have denied for continueing broad band service, without my consent she has sent me mail for continueing services. (Please find the photocopy of that email in the attachment)
From july to till date, i haven't used a single gb of broadband in my connection but airtel is sending me bill for every month. I i have requested for disconnection but, i have been forcefully given continued broadband services and also billed every month. So i request onceagain to disconnect my broadband services and waiver the outstanding bill as i have used for the last 6 months. Please look into the matter seriously and resolve it as early as possible.
Regards,
K. Karthick

This is to draw attention towards airtel's patchy customer services which resulted me paying more than what i would.
I have subscribed to airtel infinity family 499 plan on joining airtel postpaid services. This plan let me avail 5gb data usage per month and on top of it as a new user i was allocated 10gb for the first three months. Because of airtel's policy to carry the last month's unused data forward to subsequent months data available to me keeps on accumulating, as per myairtel app and that has been ascertained by airtel query services. But to my utter disbelief, i have been charged for data usage beyond 5 gb from the fourth month onwards. When i enquired about it, i was informed that the 10gb data, allotted to me as a new customer, had been deactivated after three months although the airtel services kept on showing that data were available for my usage. That was totally misleading for me as a consumer and i was lured into using more than 5 gb data and then would been charged later for that. If the right information was portrayed to me i would plan my data usage accordingly to keep it under 5gb limit. But now i am being charged exorbitantly for the extra amount of data consumed by me. This is a tantamount evidence to the service provider's irresponsibility at best, and at worst it points to the malicious intent of squeezing money out of customer's pocket.
I strongly believe the customers should not be charged for the falsified information shown on the app and validated by other services. Please take necessary action and spread awareness about such incidence to stop consumers beguiled into such schemes.

I made a request on airtel website for a new broadband connection
Which was accepted and i received a call back from company to prepare the required documents.
On 26th november 2017 my docs were picked up by mr. Ankit kansal mobile number [protected] saying the connection will be installed in next 48 hrs.
Its 7-12-17 and still i have no clue about it i spoke to same person who took my docs he said i'll ask my boss to call back the boss called up mr. Vijay mobile number [protected] he said i'll check and get back to you in an hour and now no one is responding to my calls.
Cef no. 11117311 is written on my customer enrollment form.

Dear sir,

Please find attached communication with your representatives since[protected]. They are not satisfying me about wrong bills issued me for bill period[protected] to[protected] ………. To…………….[protected] to[protected]. They had consolidated four mobile nos. Viz. Mob no. [protected], [protected], [protected] & [protected] which are not belongs to me, also they add the bill charges of said mobile no. With my mobile no.[protected] for the bill period[protected] to[protected] ………. To…………….[protected] to[protected].
Instead of deconsolidation of bill period[protected] to[protected] ………. To…………….[protected] to[protected] for above mentioned four mobile no. They are sending me duplicate bill for mobile no. [protected].
Also they added rs. 6660/- instead my dues 3391.47 for bill period[protected] to[protected]

Extremely sorry!!!
Please look into the matter seriously and resolve the issue. They had issue me excess bill of rs. 3590.21 for the bill period[protected] to[protected] ………. To…………….[protected] to[protected], which are clearly mentioned in my excel sheet. Also i am enclosing scanned copy of bills sent by airtel for the said period with highlighted fields which are not belongs to me.
Extra charges billed by your company is as per below.
S no bill no. Period bill amount our actual bill amt. Other credit by you paid by us disputed amount remarks
4 [protected] to[protected] 5210.46 610.46 4000.00 600.00 out of which rs.4000/- shows credit in next bill no[protected]
5 [protected] [protected] to[protected] 1280.88 490.24 790.64
6 [protected] [protected] to[protected] 2497.27 603.19 1894.08
7 [protected] [protected] to[protected] 682.73 377.24 305.49
8 [protected] [protected] to[protected] 393.67 393.67 0.00
9 [protected] [protected] to[protected] 594.86 594.86 0.00
10 [protected] [protected] to[protected] 321.81 321.81 0.00 our bill amount 3391.47 but you add rs.6660/- instead of 3391.47 (Excess charged rs. 3268.53)

Total 3590.21 892.68

Regards,
Shyam lal gupta