Airtel Complaints & Reviews

I have applied for a new 4g sim against my existing 3g sim on last week of november. It has been more than 10 days i have not received the sim; wherein it was mentioned that ti will be delivered within 4 days from the date of application.in addition, after i have applied for the new sim i have been facing connection issues i. E. Difficulty in calling and call not being connected. Kindly look into the matter seriously as i have been suffering for a long period. Thanks.

Hi, my wife moved to bangalore after our marriage and i have initiated the request to change her airtel postpaid from andhra to karnataka.

I have initiated the request with airtel customer support and i also went to airtel store last month.

Nothing is done so far and i am paying a lot for her outgoing airtel calls. I am ending up paying 1600 per month because of this. I am not sure why it is taking more time just to migrate her postpaid plan to karnataka.

I am not happy with the way they respond saying wait for sometime.

I am frustrated and want to escalate my point. I have been chasing customer care and instead of resolving my query they are sending me my bill again and again. Even upon calling they are not giving me any information and unable to sort out my problem.

I have been charged extravagantly high for data usage on 22 nov when i was abroad. I used mobile internet for few mins just for google maps and i have been shown 545 mb data usage in my bill for that day which is not at all possible. I got a message from airtel that when i am abroad and my usage goes beyond rs 649, international roaming plan will be activated where i have 500 mb of data available, so i intentionally set the data limit on my phone to 450 mb. As per me, i might have used just few mbs.in worst case 450 mb after which mobile data would have been disabled automatically.

So i am wrongly charges which is very frustrating. I kept on asking the specific data details from your customer care and they just keep sending me my bill again and again. They are giving stale reply for security reason we cant give specific details which site or app has used that data. It's my usage which anyways airtel can provide to me. If not i cant buy the point that i have used 545 mb data as i have set the data limit on my mobile to 450 mb. Kindly check and resolve this issue asap.

Airtel — videopind

I got a message today at 3.39 am that videopindw service has been activated @ rs0.0 for 1day (S). Txn id n[protected], 09dec17 03:39. Service will be renewed after validity expiry. To use, click http://bit.ly/actvnvp (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I didn't even opt for this then why this has happened to me?
I deactivated the service sent stop sms to deactivate. But it is sending a revert message that stop is an invalid entry???! I want to ask why do you activate any service without customer acceptance. I want my money back.

On 14-oct-17, i make a recharge from my airtel app using my debit card. The amount get dedicated from my debit card but the recharge get decline by airtel. I have call in there customer care many times, but still the amount is not credited in my bank account. Poor service. I have all your recording of the conversation with your executive and team leader. I think your bank accounts are running out of money that's why you people didn't refund my amount.
Take my money as a donation and make your service good.

I have got 3 airtel connection with you. It's third time i am putting my complaint against network problem with wifi and phone network. Please look into it my contact numbers are [protected] for wifi, [protected] for my phone and my wife no [protected] for my wife. If not sorted i have too close it down finally. I already reported my problem twice and still keep paying for it for no no reason but i am not going to tolerate it anymore. Pls let me know if it's not going to be sorted as my wife had already her online exams bcoz of itermet trouble... If not possible pls tell so i can switch to other network available. Thanks and wait for ur response

With deep dissatisfaction, I would like to inform that Airtel which brag about it's network connection whether at urban or rural areas, fails to keep its promise. In my area, the internet connection is too poor to open a single page. 3g SERVICE IS NOT UNDER COVERAGE .
In my opinion Airtel first should fix the issue regarding the coverage of 3g in semi urban areas then continue upgrading it's network. Many a times we people from this area have complained the matter to the customer care executive but no work has been done yet.
Every possible stuffs has been done but the 3g issue is still on it's run.
My area description- Place- Kurseong, Pin Code- 734203, State- West Bengal.
The other details can be find out through Adhaar card link on my number which has been made.

PLEASE KINDLY FIX THE PROBLEM ASAP.
If the same continues then I fear I will have to quit Airtel.

I am facing lots of issues with my airtel no which is [protected]
Issue facing from last 5 month no update from airtel

Below issue facing :-

1) call drop issue
2) cracking voice
3) unable to get call from someone, it's says out of coverage or switched off
4) unable to use internet

Facing issues from last few months 7/8 sr already raised still no response or updated

Regards
Milind
[protected]

I ported my sim from reliance to airtel and took a new sim of airtel 4g from the airtel store (Sector 11, panchkula). They took rs. 105/- for porting and issuing new sim. I used that sim in iphone 5s but never received 4g signal. It always showed 3g.
Then i shifted to vivo v7+ and there also it always show h or h+.
I made a recharge of rs. 448.
What does i have to do to receive 4g signal?

Shanu gupta
M: [protected]
Panchkula, haryana

Hi,

I am sandeep sanghi. I have taken a sim card postpaid sim of airtel from airtel sales guy's who have come to our office.

He has given post paid sim card with no.[protected], 2-3 days back.

Everyday i am following with them, everyday new person is coming and they are telling the address verification is done ev is

Not yet done. They are keeping on telling some time and promise that the activation will be done.

But utter disgusting thing is that nothing is done till now.

It is most disgusting and disappointing to note that brand like airtel is so disappointing, disgusting, hopeless, irresponsible and carrying careless.

Please resolve the matter immediately and activate the sim in next one hour or the complaint will be escalated to regulatory bodies and higher ups.

-sandeep sanghi

I recharged my airtel mobile number -[protected] with 120 rupees on 4/12/17 which gives a balance of whole 120 rupees without any tax deduction. Suddenly a whole lot of messages came, of packs getting activated such as MAZAA TV, EROS NOW, ERO VIDEOS, ONLINE MOBILE GAMING & SUPER STORE deducting rupees of 5 and some even of 35, again and again, making my balance go down to only rupees 4. I was shocked as I have never taken any interest in these types of packs or even got any keen interested in them. At the same day, I called 121 to talk to the airtel customer executive service to deactivate these packs and get my recharge money back. The process is very painful to get to talk to the airtel executive but at last when the option came and I chose it, the call got cut showing 'INVALID NUMBER'. I tried twice that day going through the same painful procedure but got the same sad result. A day passed, I tried again with the same painful procedure and again received the same INVALID NUMBER coming on the screen after choosing the option to talk to the executive. Another day passed and (on 6/12/17) I was very disappointed with the airtel service yet I made a call as a last try. This time the call was received by a guy and I got relieved and quickly told him my problem. I got to know that there 17 packs activated to my number of which I have never heard before. I was shocked and told him to deactivate them all and refund my recharge money. But he told me that he has the authority of just deactivating those packs and in order to get the lost recharged money back I needed to contact them after 24 hours of deduction of the money. I was furious and narrated him my whole story, that I tried to contact them as soon as possible through the painful long procedure, being calm as possible but got no justice and he rudely cut the call while I kept talking. I feel helpless and scammed. My money got stolen and the only opportunity to get it back (by getting my complaint noted within 24 hours) was smartly taken away. This feels as same as like my money has got stolen from my pocket. I request the refund of my rupees 116.

I have requested to activate basis services on my new Airtel number but until now there s no response from Airtel. Horrible service ..they have trained executive who like automated machine keep repeating that we will get back to you but nobody gets back.now it's more than 20 days even tired calling them.

Airtel executive don't respond back to customers.
They hardly understand the customer queries.
They have such big name .still just to compete they giving smaller packs but customer service sucks.

Dear sir, i wish to bring your notice that there is a airtel broadband junction box in front of my house. The junction box was installed without my knowledge.
The installation of junction box is such that it is infront of house. Now the junction box is causing a lot inconvenience to me.
The public are using the junction box as garbage dump yard.
I cannot park my four wheeler in front of house. It is requested to remove or shift the airtel broadband junction box at the earliest. Thanking you.

Ravi g
No.446, 5th main road, second stage, indiranagar, bengaluru
[protected]

In my airtel bill for the period: 13-nov-2017 to 01-dec-2017 bill no:[protected], it was showing i send international sms to the number:[protected], 23 times. Details below:
14/nov/2017 07:52:[protected]
14/nov/2017 08:21:[protected]
14/nov/2017 08:23:[protected]
14/nov/2017 08:31:[protected]
Many more in just 2 days...
But i haven't send any sms to that number and i have no idea about that number. When i checked online the same number found for fraud in airtel's other customer complaints too. I guess its a fraud from the company. They have charged rs20 for that 5rs per sms. I want this to be solved.

Company is cheating customers, nobody knows how many have been cheated till now.

Dear all,

I own a retail store and my billing and card swipe works on the modem.

The complaint was raised on 5th and still no one has visited the store. Having trouble in running the business as i am not able to operate without internet connection.

Overall the service has been poor for airtel as i hold 6 mobile and 3 ll connections with airtel.

I had given my number for postpaid to prepaid conversion. The postpaid sim was disconnected on 6th december around 2:30pm. But the prepaid sim has not been activated till date. I visited the store multiple times to enquire for the same. They always asked me to wait for another 2 hours for it to be activated. I even called them multiple times and now they are not picking up my calls.

I contacted airtel through mail for which they said details where not updated and to contact the store. Even after doing the same, theres no update. I send two mails to airtel after that. They had asked me for the store details and my alternate number to contact me and said they will attend the issue as soon as they receive the details. Its been more than a day since i send all the details but theres no response from airtel side.

The airtel store address is as below:

No 6, 80 feet road, 4th block, koramangala, next to maharaja hotel, bengaluru, karnataka 560034

I would like my sim to be activated as early as possible as this is my primary number and used for all transactions.

I have raised a complaint to airtel for the issue of no network in multipler areas. First complaint (Ref no[protected] was raised on 27 november 2017 (The reason complaint ould not be lodged earlier was everytime we called the custoemr care there was always some issue with their sytem and they could not register the complaint). Second complaint was lodged on 28 nov 2017 (Ref no.[protected]. We raised third complaint also from my secondary airtel number on 3 dec 2017.
Whenever we are asking the customer support they just say that the network team is working. If we are paying for the network and we are not getting services and response at the same time then sir kindly help me out as i have been facing the issue and it is troubling me in working also as i am not able to contact my office colleague since i work from home and it is affecting me financially.
At the same time they are advertising for such a great network in remote location when their network is not even available in metropolitan city like capital of india

Without any reason my mobile number [protected] was goes out of service and deleted from airtel network system without any reason. I contacted nearby airtel customer care office & they people not properly answer and said they can't do anything...!! So kindly reply & satisfactory answer to my mail id [protected]@gmail.com as soon as possible..!!

Whatsmob service has been activated on my airtel number [protected] without my consent or permission. This is the problem we prefer to maintain low balance in the main bala]nce account because as soon as you recharge one or other sevices get active automatically and then keep on ringing the customer care plus they only advertise on the customer care cell and there is no direct complaint no. On which one can talk to their representative not even 198.
Please refund my rs. 150 balance asap.

I have converted my numer ([protected]) from postpaid to prepaid 1 weeks before, but after that i am not able to recharge. I visited airtel store many times may be more than 10 times. Everytime airtel person s are saying they are sending email to their respective team but why they are not resolving he is also not aware.
I am totally helpless. Since i am using this number since years so i can't change this number also. I cannot believe that airtel is providing so cheap service.
Please look into this in priority.