Airtel Complaints & Reviews

Hi,

A service called super store has been activated automatically on my number without my knowledge.

How it is possible to activate the service if am not having sufficient balance and also i am out of india.

Need a clarification on this abnormality on my account and deduction of money without my knowledge.

1. What is super store service

2. Who activated the super store service and when it has done.

3. Is it possible to activate the service if am not having sufficient balance and also i am out of india

4. I saw many complaints like this in internet on airtel. Is this newly implemented method to deduct money to compensate your loss?

I am using airtel from past 12 years. I have mailed to airtel before 10 days but didn't get the response. What is the procedure to file complaint against airtel. Kindly advice how to proceed further.

Best regards,
Ramkumar natarajan
[protected]

In my Airtel bill for Bill Period 26-Oct-2017 to 25-Nov-2017, Bill No.[protected], I have been charged Rs. 5 for sending an International Text message to[protected], whereas, I have not sent any international message to the above said number. The details as appeared in the bill are as follows:
01/Nov/2017 21:19:[protected] I want it sorted.

Hi,
I was a loyal customer to airtel since 5 years. I was in postpaid from last year. I couldn’t find best offers in airtel postpaid. Now i wanted to shift to prepaid, on 9 dec i went to an airtel store which is in navalur, chennai to process my request. They took my documents and they took money for outstanding due and they told they will process my request. Evening i got a call from same store and said they couldn’t process my request since they are getting some error. I went to store to know the reason what is it exactly. They kept documents in my hand and said they are helpless do wherever you want. Is this the way to treat cystomers??? The same day i visited okyampet chennai store. They also said the same reason and they are not taking my documents. I asked why then they said they won’t process other stores documents. Is this the way you will treat your customers?? I have never seen such a bad and poor and worst service!!
I don’t know what happened to airtel these days. You are not treating your customers in a polite manner. The staff is taking in rude manner.

I bought sim card 4 days before still not activated and not able to call to 59059. I am porting number from reliance to airtel, while choosing airtel i asked airtel representative how much it will take as this is very urgent for me, he said as this number is already closed by reliance and reliance has shut down operations so it should not take more than 2 days. Please help in getting this number activated it very urgent. My number is [protected] and alternate number is [protected].

Respected sir... My name n. Ashok varathan and my dad name a. Natarajan... But you entered wrong name... I want change my name and my address.. My mobile number is [protected]... My airtel dth id is [protected].. If you not solve my complaint please deactivate airtel dth connection no need ok... My email id is [protected]@gmail.com.. Please solve it otherwise refund my money and take your dish and setup box thanking you...

Yesterday i have recharge my prepaid cell no.[protected] but it has not credited to my account, air tel transaction id no.[protected] time 1.30pm, which recharge through paytm order no.[protected] time 1.28pm,
I need early recharge and oblige

I have mentioned in details about my problem so i don't have more to write in this regards, plz. Take initiative in to this.

Ramesh c mandal

No. Action has been taken till yet
Wrong recharge of 349 rs
Correct no.-[protected]
Wrong no. -[protected]
Nothing has been notified its been 10 days
Atleast let me know the status of my complain what's the status of my complain will my money be returned or airtel gona gulp my money what a waste of time here as if no one look into the customer issues

Am kavya from bangalore, i took duplicate sim on 6/12/2017 because of network issue. They told that my sms will be bar for 24 hours and even got sms stating same. Later same day night 9:30 pm my sim got activated and sms got bar. Its been 4 days my sms service is still not active (11/12/2017). Despite of repeated complain, customer care executive rude behavior and ending the call even before my solution is resolved. Am not able to receiveany sms, otp even from my bank, this is impacting my business in a huge way. This is my unofficial notice. If this is not resolved, i would send a legal notice from my lawyer

I had submitted a request for closure of my broad band wi-fi service associated with the land line no. 45024714, installed at my residence : flat no. 251, sangam apartments, zone-h-4/5, pitam pura, delhi-110034, on 7th dec. 2017 at around 07:30-8:00 hrs. Requesting for closure of the connection w. E. F.[protected] positively as i had to move out of country for a period till 1st april 2018. Probably one mr. Altamas was on line who recorded the request. On my specific request only he disclosed his identity with a conversation id too which i don't remember now and being out of country, can't even find out and mention here again.
But i observed the service was still working till 10:30 am the next morning on 8th dec. 2017. Now today itself i have received an e-mail intimating the bill generation in respect of my wi-fi connection.
Being out of country i can't even confirm whether the service has actually been discontinued till now or not.
It is requested that please do confirm about the closure of connection or execute the instruction with immediate effect and confirm by return mail.
Also i had requested for discontinuation of the "auto debit of the due bill every month from my credit card" feature with immediate effect. But thanks to the worst most working of your voice interactive response system of working, which otherwise requires more than half hour at least to finish a task, the person handling my call, didn't confirm anything about that even.
Being out of country presently, i can't even check and confirm at my own about the service being still continuing or not and as per prevailing instructions whether the next due proportionately (Part) or full bill shall be deducted from my credit card account.
May i now expect that being fair in dealing i shall get the response after the needful done and confirmation of discontinuation of auto debit of the bills in future?
If executed immediately (If not done so till date), properly and confirmed to the effect, i may again like to get the service restored, on my return to india some time in april 2018, else i may reconsider to have similar services from another service provider.

Yours sincerely,

Ramesh chandra ahuja
Flat no. 251, sangam apptt.
Zone - h - 4/5, pitam pura,
Delhi - 110034.
E-mail: [protected]@gmail.com
Whatsapp no. [protected].

I know about the status of my complaint against bharti airtel customers service submitted on 4th dec, 2017 regarding long pending of my port request.
My original complain as below:
"i have applied for port to airtel of my reliance no. [protected] on 30th oct, 2017. My upc code is es844561 as sent to me several time via sms. But my port is rejected numbers of times, reason shown upc mis-matched. I have communicated several times to airtel customer centre at nagaon, assam, india. But in every visit no satisfactory reply found only informed me that it is rejected. Previous network r.com already closed. Suffering lots as i have been using it since 2005."

As on the airtel website, the promised speed of broadband plan of 899rupees is 40mbps, and I am receiving speed of 16mbps. I have complained to them regarding this issue but everytime I complain them, they say "There is still no technology in my area". I don't get this I live in Dwarka which is a posh area and I am sure there might be a huge consumer base of Airtel Broadband here. They just don't want to provide the service. I request you to atleast confirm a date of when that "Technology" would be available.

I am facing network issue since last three months. My complaint numbers are
79168081
81389210.

mobile numbers([protected], [protected], [protected])
When i call customer care, they give false promise for resolution. But the thing is, I am waiting for the resolution and till date i am not getting any updates from their end. Without using Airtel service i am simply paying my bill on time. Today(10/12/2017 at around 10:15pm) when i called and asked about the status and informed that i am going to disconnect the service, one gentleman simply say 'your wish!!!' and the tone he was using while talking with a customer. So shameless persons in customer service. They are not even in mood to listen to customer and give gentle answers. When i called 515 i simple get one sms "Dear Customer, you tried to reach us regarding the n/w complaint for your mobile number. Your service request is already in progress...". But how long???? Its been a month.

How can you claim that you are the fastest network in the Country? You should have some shame while deceiving the customers this way!

My question is when i am unable to user Airtel service why I am paying bills for all three numbers and on time???

I will disconnect this services asap if not resolved and will take strong action by porting all my employees numbers to other services and write about your irresponsibility and the way you cheat customers in social sites and articles.

Please dont think it as a kind of threat or blackmail, you(airtel) have given lot of troubles to me.

Hi, I make a recharge of Rs 7 from airtel.in, the site is reflecting make a rc of 7 get Loc+std call at 30p/min for 27 days after reviewing this pack i recharged (through airtel.in).
Successfully recharged i relieved a msg from airtel that " Enjoy all loc+ std at 30p/min with 1st 90 sec of day @2p/sec."
I want to know why this hidden price is not reflecting on the website.
Airtel making customers fool.

My number was changed from airtel prepaid to post paid on 12th oct 2017.
Since then their records show the number change, but whenever i have tried to log in and make payments or check my bill, the website responds"please type a valid post paid number".
Inspite of repeated calls to airtel 121 and [protected], whi incidently ask for 24-48 hours to resolve the problem, the problem remain as on 10th december.
No one can put me on to someone who can resolve this issue

I had changed my operator from reliance to you and i visited your airtel express store in jayanagar 9th block, bangalore. They collected cash of rs.500/- and issued me a sim card bearing no;[protected]u. They did not issue any receipt. They only promised me that once the line is activated the prepaid plan will be activated and amount credited. I find that still my balance is shown is 0-they told me that was the minimum plan. What happened to the amount paid by me since the cost of 4g sim is rs5 only as printed in the cover. Where is the balance rs.495 gone. Kindly investigate and credit the amount in my account immediately, otherwise i shall be constrained to report to trai and other authorities. I was under the impression that themuch advertised plan of rs.478 for 70 days will be applicable to my case

I have the following complaint against airtel :

I travelled to the uk between the 28th oct and the 10 nov 2017. I had enabled ir services for 150 rs and was aware that if i make or receive calls or use data, the charges will be extra. Hence i had switched off the data and made sure i never make any calls or receive any calls during my trip.

This month i received a bill of 6473.42 inr when normally my bill is around 1100 inr. Since i was sure i did not make any calls nor use any data on my trip (I had switched off data before boarding the flight, and used skype to make all my calls in uk) i checked my bill and found out that :

1. I was billed 4543 inr for international roaming @ 649 unlimited incoming - 1 day pack nrc on 28th, 29th, 31st oct and 1st, 2nd, 4th, 09th nov and the associated gst rates.
2. In the itemized statement under international roaming i had some charges for mobile internet. This is not possible because my data was not on during the whole trip.
3. No other charges were visible to justify the activation of the 1 day pack.

I made a call to the customer care and informed them that i did not make any calls to justify this activation. They said they will look into the matter and get back to me.

Today i received a call from airtel to tell me :

1. These charges are justified and they are because i “supposedly sent sms during my trip. When i asked darren (The escalation manager) for the details, he sent me a new invoice to my email.
2. The new invoice now had some sms details under international roaming – 2. B sms which was not there in the initial invoice
3. A new line item was added : outgoing call – voice on 29th oct, the number was no_cli for 00:55 and 0 pulse.
4. I checked all the numbers under this list and all of them are spam numbers according to trucaller.

These are the discrepancy i noticed :
1. The bill sent by the escalation manager and the bill i received initially are different
2. The numbers mentioned as sms are to spam numbers that nobody would message.
3. I see sms sent on 6th 7th 8th nov in the new invoice, but i don’t see any 1-day pack activation for those days. Which shows clearly that there is something wrong in the billing and that airtel has made some changes with do not seem logic.
4. I am 100 % sure i did not send or receive any calls, that i did not use any data (It was switched off) and that i did not send any sms, still these charges appear suddenly like magic after i probe the customer care.

In order to move forward, i asked them :
1. The raw logs which show what sms was sent to these numbers if at all they were sent.
2. The raw logs which show what sites where accessed using the mobile data.
3. A mail from airtel explaining why there was a discrepancy in the original invoice and the new invoice.

Now i got another call from them stating the issue is with data usage not sms.

I have escalated the issue to their nodal officer for the following reasons :

1. The daily pack was activated on different days, they did not even send me a mail or sms to inform me of this activation.
2. They are billing me for internet usage. And saying there is no data to prove it but that it is valid. I am saying i did not use it. I asked that they share with me the logs so that we are clear on if any website or application was accessed during this time.
3. I spoke to 3 different people in their company who gave 3 different reasons for the charges (1. They said it was calls i made, 2. They said i sent sms. 3. They said it was data i used.) and i have received 2 contradictory invoices for the same period.

Without any explanations they want me to pay nearly 7k worth invoice.

I t. S. Dharurkar. Complainant hereby placing the misleading by you'r representative. I had asked in nov 2017 for "prepaid mobile connection at the airtel outlet tilak road pune maharashtra. After discussion with the customer representative named viajanath he agreed to give me as per my requirement prepaid connection & i paid 250/- rs. For the said connection.. After which he gave me simcard for mob. No.[protected] & activated the sim. After receiving intimation about bill from your office i approach to mr. Viajanath for the sms of bill, he toid me that your connection is postpaid & not prepaid. Also he asked me to deposit bill amount 269.00 as charges of postpaid bill. I deposited the bill amount rs. 270/-cash in the same shop, for which i have received sms for receipt no[protected] dated 10/12/2017. So the representative deceive me at the time of connection. You can pl see the cctv footage. I want to disconnect this airtel connection immediate. Pl resolve the issue otherwise i have to approach cosu. Forum. Dharurkar t. S ba. Llb, advocate.

For the past 3 months, Airtel postpaid plan has been charging me for some international SMS to the above number that i have never done. Just last month they have charged Rs 60 plus tax for the 12 SMS international which they are claiming that I did. This is totally unaceptable. When I called, they are not even waiving this charge.
Not only this to my other child number which is not even a smart phone, they have charged Rs. 150 plus tax Rs 30 X 15 for some Videopindw service which they say, I signed up for which I am not even aware of what that service is for, leave alone me opting for it. Airtel has started making so much fraud for compensating for JIO loss.

I am very much fed up with your pathetic services because i requested for migration of postpaid to prepaid of my number [protected] the no is disconnected by you i don't know on what reason, i am without phone from last nine days, i even got a complaint number cfewk[protected], but no one is trying to resolve it so it is unfortunately a very bad services by the airtel. I visited your store at harshalayout, kengeri, bangalore so many times and did not get any solution for the same.

The same thing is happening at the store i have visited 5 times in three days to the airtel store and spoke to the manager at your store but no solution. He is saying that back hand team is hopeless and only they can solve your problem. But i had no result.

Your services has gone pathetic and poor.

I was a loyal customer from the last 6 years, but this situation has really made me against the network. Now im really starting to dislike the service. I need an answer for it, when can that be resolved.

I need a puk2 code for my number... Out going calls are blocked... And i don't have any idea about the puk2 code i need to know what it is and i need to know the code to unblock my outgoing calls for my number... Please make it fast as soon as possible because i have lot of work to do... Its stopped because my number has been blocked... My number is [protected]