Airtel Complaints & Reviews

We signed an agreement on 29 june 2015 for sharing vodafone network from airtel tower installed on our land. This is clearly mentioned on agreement that airtel will pay us inr 1500 per month as rent. But they are paying us inr 1200 per month. This is clearly an act of fraud.. As airtel has breached the agreement, now i want the balance amount to be credited in my bank account with interest.
Site name:kura-01
Site address:village kulara post office dah tehsil indora distt kangra himachal pradesh

Suddenly on 1 jan 2018 the airtel sim on my phone stopped working. Initially thought it might be a phone problem. Restarted phone several times, changed sim slot, tried it in another phone, tried stopping other services like wifi. All of no use.
All this without any intimation from airtel. I was about to receive important calls and messages on this number. Lost peace of mind due to this carelesness.

I would like signals on my phone be restored as soon as possible, and additionally they need to compensate for loss of peace of mind, and loss of opportunity due to missed communication during the period. I also due to no network unable to contact anyone plzz help me

Dear all,

If anyone facing the same issue, please join your hands to raise this issue and let the world knows that their 4g network is not that much strong.
1. Previously i used motorola g4 plus mobile, now i am using lenovo k8 note and still i am facing the network issue in both in and out of the specific location, which clearly explains there is no issue with the handset.

2. Facing lot of fluctuations which leading to network unavailability most of the time., daily i used to get more than 10 missed call alerts.

3. When i am surfing in my handset and at the same time if someone tries to reach me, they get message like “the number you are trying to reach is currently switched off” and able to get calls only when i am not connected with internet.

A. When i tried reaching your customer support [airtel customer support executive replied me to switch my data to 3g network to get calls], my question is if i can get calls only when i switch over to 3g then what is the purpose/use of 4g here?

4. Last i recharged with 448 rs unlimited talk time with 1gb data with 4g daily, still i am unable to access internet and facing voice call issues in that particular location and the same has been agreed by airtel executives as poor coverage area[screenshot attached].
5. Support executives are not properly addressing the issue, if i requested them to raise a complaint they are closing the request as query was addressed and suggested a resolution to set the network manually and to switch off and switch on the phone.
6. If the complaint has been raised after series of conversations, the complaints has been closed abruptly without providing any resolution.

Other issue:
1. We cannot send a mail via gmail using airtel mobile network.

Sample complaint number for reference, i have list of data.
A. Rmose[protected] raised on 16 dec 2017 at 23:13

B. C4gsp[protected] raised on 16 dec 2017 at 23:33

C. Cgpsc[protected] raised on 20 dec 2017 at 08:26

Several mails has been written to nodal and appellate, there was no proper resolution, only answer which i am getting is, the issue will get resolved soon kindly bear with us.

I am planning to lodge a complaint.

I received a call from[protected] a Airtel Executive called me at on Date : 03/01/2018 Time : 11:26 AM. He called me for port my number to Airtel but i told no then he started Scolding Abusing me. This Airtel people are irrating me like any thing regularly changeing numbers and calling. Please take action on this[protected].

Hello sir i am using aritel postpaid connection last 2 month. My mobile number is [protected]
And my plan is 399 postpaid unlimited or my plan limit is 1100 rupees. This month i am in roaming and they will not informe me what roaming charges was deduct form my account and last 2 day they will charge 2405 rupees bill and stop my incoming and outgoing call. I was also pay 534 rupees bill on 30-12-17.
When i am calling airtel customer care 198 and speak with four to five officers and senior officer on[protected] and they are saying after 24 hour we will inform you also note my complent. But they will not contact me last 72 hour. My alternet number is [protected].

I have made my payments of last month through online payment of my 2 postpaid numbers one of them got paid and the other one the amount got deducted, but it shows that the bill is not paid and they have levied the fine amount of last month and excess usage of this month which i i have not used, so please kindly look into my problem (Num d bill didn't gt paid was [protected]) it was made on 7/12/17 for the amount of 470

I recharged for rs.244 but it does not reflect in my account but it says in my bank account has been debited with inr rs.244 on 2-jan-18. Info bil*[protected]*0120*979075. Get amount in my name. My mobile no: [protected]. I tried calling 121 and also 198 but to no avail. Service sucks. Service sucks. Service sucks. Service sucks. U'r service sucks. U"r service sucks. Your service sucks.

Firstly airtel company msg me tht airtel 4g is now available in ur area bt aftr when i activate my 4g plan services r very poor nd the senior executive responded tht there is no 4g network available in ur area. Airtel company misguided me. I have subscribed for 509 plan, the response of senior executive mr. Gagan deep singh is very bad. So plz i want tht u wail take legal action against airtel coto misguided me. Plz

Dear sir,
As per government norms and conditions adhar linking is mandatory and it's free service there are no charges for linking your number to adhar but in nanded district maharashtra your representative airtel gallerys are asking 10 rupees charges per number its totally wrong these people are taking this money from poor people aswell. Whats this, should i go to consumer foram for the please do the needful and take appropriate action regarding same.

Airtel gallery address : opposite to collector office, near mhatma gandhi statue, behind jio office nanded.

I have submitted postpaid to prepaid migration form on 25. Dec.2016 with all required details and proofs @ bangalore white filed airtel office.
My post paid got disconnected on 29. Dec.2017. But unfortunately prepaid not activated. I have called customer care center 10 times every time they were telling @ bangalore white filed airtel office is not provided required docs.
I am really need of phone connection. Please help me.

Regards,
Srinivas bontha

I am using airtel prepaid number:
[protected]

Right now i am in saudi arabia, whenever i am recharging my prepaid number automatically deducting amount then balance become zero. This was done without my permission and reduced my balance to zero, causing considerable inconvenience. Yesterday i recharged rs.130/- through net banking (02.01.2018), but now the balance is rs.1/-. I thought to keep balance on my number before entering to my home country, but airtel not allowing to keep any balance in my account.

Please refund the money and i request in the strongest terms to not do this again. I request you to tell me how to prevent this from happening. This is unacceptable,

Regards,
Reshmi
[protected] (Available from 23rd jan - 2018)

This is regarding the service of airtel secure my handset got damaged on 22nd dec 2017 and i was not in a state to raise any request regarding the same at that point of time, i have raised the request on 28th dec 2017 but they are denying to help in this regard, however i have already mentioned that i was not able to raise any request at that point of time because of the personal issues but still they are denying to provide any resolution for this.

This is in reference to account associated with phone no. 971100*. I made a payment of rs. 940 to myntra, which got struck in the gateway, and refunded back. Now i am not able to transfer the refund amount back to my account, it says there is a debit freeze on my account. I have already emailed as requested by airtel the details of my pan card and aadhar card 6 days back but didn't get any update /response further from it's customer care team

I had applied for porting of my reliance gsm sim (Prepaid) card to airtel (Prepaid) on 19th of nov. 2017 from local retailer and porting request code number is rv114658. On following it up continuously with the local retailer, they say that proper follow is not not done from the tm and still my request is pending. I have to take out time from my daily work and visit the retailer daily which is really a harassment for me. It has been a month and two weeks and still i have not been provide the service. I guess i have paid rs. 150 for porting of my sim by the expense of visiting daily has gone limitless.

Airtel has declared that all the incoming calls are free on their local or roaming network but they are still charging for the incoming calls. Why is such a telecom giant like airtel is lying to its customers. They have deducted 14rs. On my last call and more on previous calls. I want to get my amount refunded from airtel since they are traping people by a lie.
Ps: you are not helping your customers, you are forcing them to move to jio network.

I am facing signal problem since last 5 days. Despite having 4g sim and handset getting e/h at max since last 2 months. After raising complaint i was told that next update date is after 3days.
I am unable to make calls or receive calls and i have to wait for 3days to get an update. What kind of service is this?
Does it mean i have to keep a buffer sim to attend/make calls because airtel can't resolve the problem before 3days. Such a shame for so called india's best network.
Complaint number:ccnor[protected]
After 3days next update from the customer care representative was, we'll escalate your issue and will update in next 72hrs.
I have raised this complaint 5 days ago and only getting further dates for resolution. Network is getting disappeared, have to restart phone to get data. What kind of service is being provided. Really pathetic. No proper channel for escalation from customer end.

This has reference to my airtel prepaid mobile number: [protected].

I had linked my aadhaar number with my aforesaid airtel prepaid number as per goi directives. However, later i came to know that a payment bank account was unauthorizedly opened using my aaddhaar details by airtel without even taking my consent.

Over and above that, my gas subsidy was routed through this payment bank account and it stopped getting credited to my bank of baroda account after that.

Upon reaching airtel customer care office, i was advised that the payment account will be closed within 48 hours but that has never happened. As on date, the gas subsidy amount is neither getting credited to my old bank account nor to airtel payment bank account.

Even after their email confirmation, they have not closed payment bank account.

Needless to mention, i am a senior citizen who is being troubled by airtel customer care outlets and also being forced to visit and revisit these airtel outlets and gas agency several times.

Arun kumar saxena

16th dec 2017 i have submitted rs 1600 with documents to fayaz airtel employee till date i have not got connection due to his negligence. Becoz of which all our work is pending in my facility i am facing loss. Fayaz [protected] cep no 8046251. I have raised complaint regarding this to airtel customer care then also issue not yet resolved complaint no 91746886

I have been having innumerble instances with airtel network:

1) calls get dropped quite often though both parties "confirm" good network signal.

2) either party is not able to hear the other though both parties "confirm" good network signal.

3) a single call that usually can be completed in say "1 minute" now most of the times take 5 to 6 calls, all because of this frustrating airtel network issues which keeps dropping calls midway. This in effect has a negative side to it, as we end up being charged for the 5 - 6 calls instead of 1 call.

4) static on calls - instances have been quite frequent.

5) most of the airtel customer service agents (121) though polite, are not aware of issues, and also are not adequately trained to address issues.

6) the common "excuse" that is provided on a call to airtel customer service agents 121 is that their applications are down.

7) it is very hard to get a supervisor or a manager on line to speak to. The common excuse that is provided is that they are not available in that shift?

8) when i make a call to any number, somtimes i keep hearing a ring tone and the call never gets picked up, but the other party reports picking up the call but unable to hear anything on the other side, and we invariably end up getting billed for these calls too.

9) there are many instances of cross connections midway during a call, and we have to end up disconnecting the call and make another call again.

10) there is no support number that we as a customer can call to have these "network issues" addressed. There should be a number for customers to call the network/technical team.

11) the list goes on & on, and the only relief (If we can call it that), is that if we as a customer are aware of our rights and dispute these "invalid" changes, airtel ends up "providing" discounts and free talk time. But the point is, we ask & subscribe for a service, expecting good service as well as good customer satisfaction, but all we get is a run around time and time again.

12) the excuse they have given me many a time is that my mobile must be fauly and suggested i try the connection with a new one, though i did tell the agents that the issue is not with the hand set, but with airtel network, as has been proved time and time aagain by various other customers who are with airtel. I did change my handset to a new model, and i am still facing the same issue, i even changed my number and then my sim, but to no effect.

13) airtel understands that they have a network issue (What they call a global issue), and it has been 5 or so months now, and the issue still remains. How long we as customers can "bear/tolerate" this kind oa pathetic service.

Hello, there my number is [protected] i have been using it more than 9 years but on 31st dec 2017, my number got disconnected without any notice. My alternate contact number is [protected] and also i have visited airtel center today at margao goa

But no use they said i need to unlock biometric of adhar card to get duplicate sim as my biometric is locked. But to unlock my adhar biometric i need otp but that's the number which is disabled. It's a trap.

I can't do bank transactions as well. Everything is linked to this number. Due to bank online transaction hold (Required otp), i am unable to run my business smoothly... I am not sure how long and serious, airtel will be to fix long-term loyal airtel subscriber.

Thank you?