Airtel Complaints & Reviews

I submit below the amount of bills for last few months ;
Billing period bill amount
11.11.16 to 10.12.16 rs.397.91
11.12.16 to 10.01.17 rs.371.48
11.01.17 to 10.02.17 rs.389.88
11.02.17 to 10.03.17 rs.356.52
11.03.17 to 10.04.17 rs.358.82
11.04.17 to 10.05.17 rs.359.41
11.05.17 to 10.06.17 rs.384.14
11.06.17 to 10.06.17 rs.368.76
11.07.17 to 10.08.17 rs.378.78
11.08.17 to 10.09.17 rs.548.21
11.09.17 to 10.10.17 rs.616.88

Thus, it appears from the record that my post paid bill was never more than rs,.400.00, except for the period 11.08.17 to 10.09.17 and 11.09.17 to 10.10.17, although my usage pattern has remained the same. The matter was pointed out to the customer care of airtel, who could not give the satisfactory reply to my complaints. I presume that airtel has made excess bills for last two billing periods as mentioned above.in view of the above, i once against request bharati airtel ltd to look into the matter and arrange ro refund/adjust the excess amount charged the above post paid mobile urgently.

Hi sir,

I am one of airtel customer feeling helpless now. By this
Mail i am trying to reach out the higher management of airtel to
Let you know the way airtel customer care working in bihar. Before
Coming to actual issue putting some info as a support

I have started conversation on 25 th june and following up till now
. Almost more than 50 (100 hours time) call more than 15 mail and many
More reply, send all info or document as per guideline of customer care
Executive till date today evening. Still i am at same point need to
Provide other document which i have attached now. By this mail i
Want to know from airtel how long it will take to get resolve and who
Is responsible for this delay if i am ready to provide all documents
Required to support my loyalty. I also want to know who is responsible
For misleading this issue by just updating the case id and false
Promises, and not giving the proper guideline. I have all record of
Conversation as a proof how this issue is missleaded by customer care
To just say anything. Now this event forced me to think about airtel
Money bank security who will take responsibility of our money
Security.

August 20, 2017- as suggested by customer care executive made complain
Through mail and send document (Aadhar card)

September 1st, 2017- as suggested by customer care executive made
Complain through mail and send document (Aadhar card

September 24, 2017- as suggested by customer care executive send mail
With attachment aadhar card, bank statement

October 9, 2017- as suggested by customer care executive, while update
My airtel wallet into payments bank i got error and i have send mail
With attached snapshot of error

October 10, 2017- while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

October 17, 2017- as suggested by customer care executive send through
Mail all three document again addar card, bank statement, snapshot of
Error, update (Case id-870724)

October 18, 2017-again made complain thought id update (Case id-870724)

October 18, 2017-updated case it without proving any solution [case:880511)

18 october, 2017- as suggested by customer care executive send credit
Card statement again

26 october 2017-as suggested by customer care executive send credit
Card statement

30 october 2017-while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

28 september 2017, — as suggested by customer care executive again
Sent redit card statement

Further i am mentioning some case id as well - case id-870724

Complain id-714977
Complain id-792813
Complain id-847578
Complain id — 870724 (Facebook)
Airtel web page complain id - am[protected]

Latestcase id-880511... Manymore not mentioned here

Apart from this please go through my customer care call details u will
Know the actual conversation and the way bihar customer care work
And help their customer.

I have no words except proof of conversation and false promises by
Airtel. I request you to take hard action against this issue and
Responsible person hoping some action on the responsible employee.

Thanks,

Vikash kumar

I have recharged through my airtel app mob no[protected]. My balance has been deducted from my account but not refunded yet. Due to which i am facing mental harrasment.
1.rs 50+rs[protected] and [protected]@31.10.2017

I have recharged my mobile no [protected] yesterday[protected] for rs. 179 as per your plan available through my airtel app. This plan was included unlimited std/local call but i am not able to make any single call after recharge.
I tried to call your customer care no. But that was not available for customer, please confirm how are you making fool to us.
I have the receipt of successful payment to you and certainly i shall present it appropriate authority if needed.

Pl. Reply with true reason.

Dear sir,

My number is [protected].

I recently migrated from postpaid to prepaid.

I am based in nigeria presently and using my phone on international roaming.

However, i am unable to send any sms from the line and getting error message - message sending failed everytime i am trying to send an sms.

I have even done sim replacement on the suggestion of a customer care executive and even then it is no improvement.

I need to send some sms to register my banking app and some other work as well
I have called the customer care several times and the only thing they say is that everything looks ok in system and they will forward the request to the technical team. However no one replies or even care to respond.

Please help.

Regards,
Shanky jalan

Name # reena roy

Mobile no # [protected] for porting docomo to airtel

Aadhar id no #[protected] linking done through biometric procedure at airtel store

Upc no # ta396214 and valid till 11-nov-2017

Date of portng # 27-oct-2017 & time # 13:21 port from docomo to airtel

I have porting issue =got portng approval msg time #13:25 =still docomo network is active mode

Below are the msg while i got on porting.

Please rectify the above issue

Thanque

Airtel international roaming

I had activated international roaming before my travel to singapore and us. I got a confirmation sms from airtel stating that international roaming is activated.

In between my travel to the us, i observed a whopping rs 82k bill!!!.. Airtel service personnel told me that some issue with international roaming even though i had activated my international roaming.
I had to escalate their billing issue to 121, then to the nodal officer... Each department took more than 3-4 working days. Then, finally, i took this complaint to appellate authority... It took some 3-4 days again to get this resolved.

Now, again this month i got a bill of around rs 5k. I was informed by customer service personnel that it was due to international roaming. Every month this is going to be a practice to fight with these people for a mistake with their billing system.

This is a warning to other customers before activating international roaming with airtel. Beware!!!

I had been to my native kannur on 28/10/17 and upto 4 pm i could get calls on my mobile but after 4pm upto 9 am it shows only emergency calls. Later till next morning it was ok but on 29/10/2017 i could neither receive or make calls and it was showing only emergency calls. I had to face lots of problems plus i had to spend almost 200 rs to call my family at bengalure by other sources. Is it not deficiency of service from airtel.

Without my father concern airtel bank account has been opened also lpg subsidy is direcly transfered to this account plz deactivate lpg subsidy to this account i willbe highly obliged also airtel customercare unable to resolve this query. Please help to resolve the same as my father is not tech savy and was unsble to use this service. This is a fraud or a kind of fraud to use individual identity to ful fill their targets

I ordered new set top box, they sent a local dealer with open seal box. After he installed everything i checked the remote and found it a very duplicate. My assumption got sure, when i saw the logo it was not the correct airtel logo. I contacted many people from customer care to local dealer, every one says this is a genuine product.

No one even bothered to check the remote once and logo printed on the remote.

Please check the attached logo from original logo provided on website and other resources.

I opted to recharge my airtel dth account no. [protected]-001 with inr 5801 under annual infinity plan on 6th september 2017. During october, i started realizing that i was still unable to view few hd channels under multiple categories.

I tried connecting with customer care several times between 10th october 2017 and 23rd october 2017 but even after 5 to 7 minutes of wait, calls used to get disconnected. Finally, on 24th october 2017, i spoke to an executive and detailed her the problem. She briefed that things are fine at her end, she was surprised that i am unable to view the channels. To my utter surprise, she mentioned that while i changed the plan, i should have proactively called up the customer care and requested them to allow me watch all the channels…. Or else how is airtel informed what plan i have subscribed for? 😊 my astonishment! Well, she had no patience to listen to me, rather she wanted me to hear first and at times when i failed, she was feeling irritated. What a world class customer care center!!!

Well, i requested for a technician’s visit on 25th october 2017 morning so that the problem can be rectified in front of me. (I decided to leave late for office). After an hour, i received call from a technician who was adamant on visiting me on 24th october itself and when i requested him to come the next day, he rudely said he can’t come in on 25th and that i should close the ticket. My request for reschedule turned deaf ears to him.
To my greater surprise again, i later on came to know that he has closed the ticket blaming me… he stated “customer isn’t reachable over phone.” …. Pathetic…. For his fault / unavailability and unprofessional behavior of him, how can he pass on the blame on a customer. What a world class customer care center and service!!!

On 24th october 2017 itself, i made another call to customer care and requested him to schedule a visit on 25th. ….. Frustrating that this request was not taken up only i. E. My request to arrange for a technician’s visit on 25th october was put in a dustbin. Wow!!!

I raised another request on 26th october 2017, requested for a visit on 27th and complained about the prior experiences. A floor supervisor assured me that the problem will looked into asap and a technical will be coming over to my place on 27th october. I received a call from a technician the same afternoon. He informed me that there are some mdh hardware related issues and he would require at least 2 days to look into the problem. However, again, he requested me to close the ticket and call him on his personal number after 2 days and he would solve the problem them. Surprisingly with unprofessional behavior, i refused his offer and asked him to talk to airtel and keep the ticket open till problem gets resolved. He mentioned, he would be in trouble if he the ticket is open for that long. I didn’t pay heed to him. Another wow experience at the hands of professional airtel!!!

On 27th october, a technician did visit my home (In spite of my request of morning visit, he arrived in the afternoon) and tried correcting the problem over 3 hours. He changed another set up box which i am not sure if it was new (Box, manuals or any other documents) weren’t given and asked me wait for another 24 hours to view any of the channels. (All the channels except naaptol weren’t broadcasted). I checked on 28th evening and channels weren’t broadcasted again, called up the customer care and the lady asked for another 24 hrs just to rectify card mismatch problem at server. When i called up the person who has visited my home, he put me in a conference with another local kannada speaking lady who clearly asked him why didn’t he rectify the problem while visit itself as it was probably a minute’s job. He promised to call me in 15 minutes but i am still awaiting for that 15 minutes to get over. 😊 well, to customer care lady, i clearly explained that the problem isn’t that big and it’s shouldn’t take much time and if it does, i opt for disconnection. She promised that maximum by 10.30am on 29th october, the problem would be resolved.

On 29th october, i spoke to another floor supervisor and requested for disconnection. He again started providing me all lame reasons and when i didn’t by it, he said he would take disconnection request. To my surprise again… the request not taken up. However, i started getting multiple calls from airtel dth enquiring whether my problem has been taken care of. Frustrating!!! In the evening, another lady called me up again, checked if the problem is resolved. When denied, she said she was refreshing up the system again…. And it worked. She clearly told me that the particular error code is just a refreshing issue at backend it hardly takes any time.

I am a 16 years old subscriber of airtel mobile (Average 6 number simultaneously though numbers keep on changing). I have used airtel’s broadband and landline between 2003 and 2015 (Relationship restored 2 weeks back) and had say good bye because of such pathetic customer service issues only, though it wasn’t that bad till 2 years back.

I again sincerely request you disconnect my airtel dth connection with immediate effect and return my money back with immediate effect. First money back and then only you think of procuring anything from me as i don’t believe airtel at all now. You all are liars and cheaters occupying the places there. I plan to disconnect my airtel boradband as well as all my family mobile connections from tomorrow. That means……complete no to airtel going forward.

I am not receiving any sms from any network, and my number is [protected]

Today i was working. It was a normal day like any other day. Suddenly i got a message saying gamepind services is activated. First of all, i was sure it's a technological error. Because i didn't do anything.

But after that, i called airtel customer care. They told that it was activated by an sms. My phone is password protected and only used by me.

They refused to give my money back. Told me that they forwarding my call to their officer. Then waited around 30 seconds and then the same person told that the officers are busy. Then asked me what can he do other than this. I said to give my money back. Some seconds around (6 seconds) they didn't speak and then hung up.

It really pieces of a customer. I don't know what happening with airtel india but very bad service. It's not about deduction. But they don't even solve when requested. Very bad experience.
My faith on airtel completely gon. I will definitely look to change airtel.

I left my job. They have not paid broadband for which airtel is constantly disturbing me with multiple calls in spite of several complaints by mail[protected], personal response to multiple calls from [protected] and personal complaint at airtel payment centre near kodambakkam gokulas signal. I am continuously disturbed by numerous calls everyday.

Sir,
I have purchased a rs20 paper recharge card of airtel but there was not pin number. Pin number was damaged in scartching. Please help me to get pin number and send pin number on my airtel number.
My mobile no. And recharge card details:
Mobile number [[protected]]
Serial number of recharge card [[protected]]
Pin number [8788xxxxxxx42835]

I had booked airtel hd dth online on 25.10.2017 for rs 1590 in which full hd channels were offered free for 1 month alongwith rs 2500 makemytrip voucher. The connection was installed on 25.10.2017 itself but hd channels were not activated. I was told by the installation person that it will be active the next day. When i did not get hd channels the next day, i called on airtel helpline 12150 and i was told that hd channels are activated within 72hrs from date of installation. I was also promised that rs 2500 worth of voucher will also be sent within 72 hrs. I waited till 28.10.2017 (72 hrs) but still i did not get the said offers. I tried innumerable times to contact airtel after that but i am unable to get any response. There helpline no. Is not working. As it has been 5 days now since installation of new connection, i am compelled to write this complaint. Please help to resolve my issue.

Dear sir/madam,
I've given a complaint to the airtel office on july 26, 2017 that the range inside my house is very poor. There is no network coverage that i'm not even able to call anyone. The complaint number is 78100952. I've spoken with customer care several times and no action is taken yet. Kindly take immediate action or else i'll have to switch to some other network.

Regards,
Thangakodiarasan
[protected].

Worst experience ever in my life time.
These guys doesn’t care for customers.
I want someone to call me to discuss my issue!
It is been hilarious speaking to the customer service agents. They just don’t know anything.
I submitted for an airtel secure claim for my phone which is broken, it was initially rejected by some morons, and the reject reason was invalid documents.
Can they prove me which document was invalid?
Then i raised some complaint, then i received an email, it will be completed in 21 days.
It’s been 10 days i received that email, i called your customer service again to check the status of it.
Now they told me again, it is rejected.
What the hell is wrong with you guys?
I have my postpaid mobile/airtel digital tv/ my broadband/landline with you guys.
I’m gonna cancel each and everything. And move else where.
Don’t just say you got the fastest network, it is necessary to give a proper customer service as well.
I badly want to escalate this to higher level and let them know what the customer service group is doing.
Call me i want to speak to someone!
You guys don’t respond to any of the reviews wrote on your page, not even a single person is treated.

Dhanlaxmi an agent.

Prakash - supervisor from airtel secure team working from bangalore.

Above mentioned 2 stupid fellows, dont even bother whether a customer leaves you or not.

I badly want to speak to some higher authority and explain them clearly about this.

See the email that i have received, it states 21 days.

If you do not want to this out, i do not want to pay any bills, just release my number, i will go away.

I'm using airtel number since very long... I've been facing a lot of network issue... Call dropping... And the most terrifying and worst 4g network... It does not shows 4g in my home... It shows ethernet... I still have 92 gb o[censored]nused data... I asked many times for help as well as there person came and asked to visit my residence... He said that the other side of building across the street is troubling my network... So now should i change my residence for a bad and worst network???

Please do something...

Hi team,

I have been charged with unnecessary bills from airtel when i checked with customer care representative he told me that i have activated some service which i was not aware of then i told him that i did not get any intimation about it he started telling me it is some other services and internet handling service. Please take further action they may cheat many customers like this if this issue is not highlighted.