| Address: 560067 |
| Website: Airtel.in |
I opted to recharge my airtel dth account no. [protected]-001 with inr 5801 under annual infinity plan on 6th september 2017. During october, i started realizing that i was still unable to view few hd channels under multiple categories.
I tried connecting with customer care several times between 10th october 2017 and 23rd october 2017 but even after 5 to 7 minutes of wait, calls used to get disconnected. Finally, on 24th october 2017, i spoke to an executive and detailed her the problem. She briefed that things are fine at her end, she was surprised that i am unable to view the channels. To my utter surprise, she mentioned that while i changed the plan, i should have proactively called up the customer care and requested them to allow me watch all the channels…. Or else how is airtel informed what plan i have subscribed for? 😊 my astonishment! Well, she had no patience to listen to me, rather she wanted me to hear first and at times when i failed, she was feeling irritated. What a world class customer care center!!!
Well, i requested for a technician’s visit on 25th october 2017 morning so that the problem can be rectified in front of me. (I decided to leave late for office). After an hour, i received call from a technician who was adamant on visiting me on 24th october itself and when i requested him to come the next day, he rudely said he can’t come in on 25th and that i should close the ticket. My request for reschedule turned deaf ears to him.
To my greater surprise again, i later on came to know that he has closed the ticket blaming me… he stated “customer isn’t reachable over phone.†…. Pathetic…. For his fault / unavailability and unprofessional behavior of him, how can he pass on the blame on a customer. What a world class customer care center and service!!!
On 24th october 2017 itself, i made another call to customer care and requested him to schedule a visit on 25th. ….. Frustrating that this request was not taken up only i. E. My request to arrange for a technician’s visit on 25th october was put in a dustbin. Wow!!!
I raised another request on 26th october 2017, requested for a visit on 27th and complained about the prior experiences. A floor supervisor assured me that the problem will looked into asap and a technical will be coming over to my place on 27th october. I received a call from a technician the same afternoon. He informed me that there are some mdh hardware related issues and he would require at least 2 days to look into the problem. However, again, he requested me to close the ticket and call him on his personal number after 2 days and he would solve the problem them. Surprisingly with unprofessional behavior, i refused his offer and asked him to talk to airtel and keep the ticket open till problem gets resolved. He mentioned, he would be in trouble if he the ticket is open for that long. I didn’t pay heed to him. Another wow experience at the hands of professional airtel!!!
On 27th october, a technician did visit my home (In spite of my request of morning visit, he arrived in the afternoon) and tried correcting the problem over 3 hours. He changed another set up box which i am not sure if it was new (Box, manuals or any other documents) weren’t given and asked me wait for another 24 hours to view any of the channels. (All the channels except naaptol weren’t broadcasted). I checked on 28th evening and channels weren’t broadcasted again, called up the customer care and the lady asked for another 24 hrs just to rectify card mismatch problem at server. When i called up the person who has visited my home, he put me in a conference with another local kannada speaking lady who clearly asked him why didn’t he rectify the problem while visit itself as it was probably a minute’s job. He promised to call me in 15 minutes but i am still awaiting for that 15 minutes to get over. 😊 well, to customer care lady, i clearly explained that the problem isn’t that big and it’s shouldn’t take much time and if it does, i opt for disconnection. She promised that maximum by 10.30am on 29th october, the problem would be resolved.
On 29th october, i spoke to another floor supervisor and requested for disconnection. He again started providing me all lame reasons and when i didn’t by it, he said he would take disconnection request. To my surprise again… the request not taken up. However, i started getting multiple calls from airtel dth enquiring whether my problem has been taken care of. Frustrating!!! In the evening, another lady called me up again, checked if the problem is resolved. When denied, she said she was refreshing up the system again…. And it worked. She clearly told me that the particular error code is just a refreshing issue at backend it hardly takes any time.
I am a 16 years old subscriber of airtel mobile (Average 6 number simultaneously though numbers keep on changing). I have used airtel’s broadband and landline between 2003 and 2015 (Relationship restored 2 weeks back) and had say good bye because of such pathetic customer service issues only, though it wasn’t that bad till 2 years back.
I again sincerely request you disconnect my airtel dth connection with immediate effect and return my money back with immediate effect. First money back and then only you think of procuring anything from me as i don’t believe airtel at all now. You all are liars and cheaters occupying the places there. I plan to disconnect my airtel boradband as well as all my family mobile connections from tomorrow. That means……complete no to airtel going forward.
Airtel customer support has been notified about the posted complaint.
