Airtel Complaints & Reviews

I loaded bulk amount in airtel money and lost because some tech issue,
I tried to get it back last one week,
Airtel money pointing airtel mobile team,
Airtel mobile pointing airtel money team,

In-between chandrika service specialist (I don't know whos that, it may be some third party) giving high level technical explanation like airtel money is not responsible for there (Airtel money) mistakes...

Last one week i fight with bellow teams

1. [protected]@airtelmoney.com

2.[protected]@airtel.com

3. [protected]@in. Airtel.com

4. 121

5. 400

6. Chandrika service specialist airtel payments bank limited.

Finally they are directly forcing me use that money as a talk time on same mobile number for some years...,
They replied like this and they r updating customer issue responded.

For airtel guys reference :

Case wallet query :# 914882

Mysel[censored]sing airtel service from last one years with relationship number # [protected] and landline number # [protected]. I am facing issue with internet speed which provided by airtel. Due to inconsistency in network speed my vpn disconnect frequently and struggling to do my office work. Initially i thought issue with internet speed because i am using 8 mbps speed, hence i upgraded from 8 mbps to 24 mbps speed, however still i am facing issue. I logged several complaints but still my issue not fixed. Really i am very disappointed with airtel service.
I am planning to use social media to tell about worst service provided by airtel if my issue not fix on priority.

Name # banktesh kumar
Mobile # [protected]

I added rs-475 in airtel app wallet (Mobile no-[protected]) 1 month ago. From that time onwards, whenever i try to use my wallet to do any transactions, it refuses by saying "no debit transactions are allowed as it has been blocked".

After registering complaint no-824880, they asked for aadhar & i provided that too. But, still nothing is changed.

Please sovle this as this had become headache for me & airtel customer cares are not there for helping us by call.

I did a recharge of 330 on [protected].
Amount has been deducted from my account, but recharge not done.
The below msg was received.

Thank you for using your sbi debit card 459xx5733 for a purchase worth rs330.0 on pos payust[protected] at airtel2/raj/prepaid txn#[protected].

Pls resolve this issue asap.

Regards
Geetanjali raisinghani
[protected]

I have been using my airtel number for the past 12 years and since a month or more, i cannot send text messages and this is extremely irritating and may cause a problem in case of an emergency. Kindly look into this asap as sms is a basic necessity for an individual. I have tried multiple settings on my phone and still it is the same. Service center executives have zero knowledge about anything. Airtel customer care is never reachable. Poor service high rates. Extremely dissatisfied and disappointed with airtel.

Sir / madam i want using online netbanking but my old phone no is not working which no is [protected] i want replace to my no [protected]. Plz replce my no. My account no is [protected]

My mobile missing i tell customer care.but staffs no response.thief change nameisacetell it's my number.but your staffs say now sim card who name tell me.thief cell and number take and go.i tell your customer service.but thief name tell and black i stuff tell what can i do tell pls.

I recently ported my airtel prepaid no. [protected] from mp-cg circle to airtel karnataka circle.

Post porting, i am able to make outgoing calls from the airtel number. However, i am unable to receive any calls. Whenever someone tries to call me, they get a message - "number is invalid". This is really disappointing. Airtel doesn't seem to have any immediate solution.

Also i get error code 536 on dialing *121#...

Sir,
I am a premium user of airtel prepaid sim (Ph. No :[protected]). Many airtel users known to me in my family and friends circle, everyone of them are able to avail the 399 offer (Rs 399, 70 gb for 70 days).
Even when this plan came before for 84 gb i couldn't avail it and when i contacted the customer care, they told this offer is available to only select users, but why not me?? I am also paying a hefty amount for my sim and also availing the rate cutter plans, but it's becoming non economical for me and it's a spendthrift.
Other sim carriers are offering well cheap plans for the cost and is available for everyone.
Please make sure i am getting this offer or else i would like to have a conversation with the senior officials or else there is no other way than porting my number.

I recently got my airtel prepaid ([protected]) to postpaid conversion done. I’m not able to any information regarding my postpaid account. The app is still showing prepaid for my connection and i even checked on airtel website self care account there also my service is indicating prepaid. I have already raised a complaint few days back but haven’t received any resolution by now

Please note the no. [protected] which was provide by company for company works and i was left that company in past now I want to continue the no with prepaid plans if possible otherwise block my card as earlier as possible Till date there is no any due payment from my side for the same but I will not pay any single amount for the same in future.

Soon after i send an sms l get a balance statement which is usually correct. But immediately if i check my main balance it will show that twice that amount is deducted. Eg.: i sent an sms outside the country at 16.48hrs. And the balance showed as rs. 115/- from the previous amount of 120/- which was correct. Immediately i checked my main balance and it shows as rs 110/-. When i call the office they are denying it & following it by a standard response saying thanks for contacting airtel. Your issue is successfully resolved when it's not. This is a regular occurrence with airtel.

I have got the internet mifi connect couple of month back. The dealer gave me with the offer of 3+1 month offer and i paid the amount in advance i. E. 4995 inr and they told me that after 4 month it will get automatically renewed. But now they are charging 4500 inr per month from me. This is sheer loot with customers. I don't know from where i can complain about this.
One can't expect this kind of behavior from a company like airtel.

Can somebody help me in this.

[protected]@gmail.com is my e-mail id

Dear sir actually i want to port my no. I. E [protected] in airtel. Your executive came and do all documentation and charge security fees. But from last week i call him on his no. [protected] but he did not pick up the phone. & couldnot tell me the what's going on why my no. Couldn't port. Atleast told me if he do this process otherwise refund my money i will port to another service provider. Thanks

As per offer details, received thro' SMS & your web page, the subject recharge should allow unlimited calls/ STD calls for 28days, whereas your msg. acknowledging the receipt of the amount states that the same is valid only for THREE days, Trans ID 84417747 dt 01/11/2017.
Pl.reconcile. V NATARAJAN.

I tried twice to recharge my airtel payments bank wallet of amount rs.1060 using canara bank debit card but the transactions were failed then i recharged using icici bank debit card and the transaction was successful. Unfortunately i've received a message from canara bank that 1060rs have been debited. So u have taken money from both the debit cards. Please initiate the refund process.

Hi consumer department,

I received a below sms from airtel,
Stateing that i need to udate my aadhar card with my existing prepaid airtel number once again. Its a 5yr old airtel prepaid number.

When i went to airtel gallery kalina. The airtel executive said, aadhar card can't be updated be as there is a name change on aadhar card. (Name changed due to marriage).

Then he is saying, "i[censored] convert it to post paid, then your aadhar card will be updated and after 3 mths you can convert it back to prepaid." but when i said i want to remain in prepaid itself. The executive said, as your aadhar is not updated, we will shut you airtel connection.

When i asked the airtel executive to mail me the respective procedure. He said, " ye mera kaam nahi hai, aap 198 par call karo. - then what is the use of airtel gallery.

Conclusion
We have all the required documents. Even we have marriage certificate.

Aadhar card number is same, thumb print is same, photo is same.

Government approved aadhar is not valid for them.

The main thing is my aadhar card is acceptable and valid, if i convert the same number in postpaid connection.

Incident date 1st nov 2017 - 2pm.

Wow...

I'm ported my jio number [protected] to airtel 1 month ago i can't use my number.. I can't verify my number by calling on 59059.
For 30 days my sim was useless..
I don't get any support, satisfaction from this company..
Too much problems faced because of this.
I can't access any transaction by mobile banking, etc.
They don't care about customer.
I have called too many times, visited airtel showroom.. Till now i can't use any services by them, signal is visible on my mobile. Bt no use.

Dear sir

I have purchased airtel secure plan with monthly rental 79/- plus gst. As per their scheme it would be the 21 days process to deliver handset with repair.

But i claimed for airtel secure on dated 19 sep 2017. After that all process i got my handset on dated 17 oct 2017. Without proper repair. Complaint receipt is attached herewith.

Then again i have submitted my handset on 24 oc 2017, to repair. On saturday dated 28 oct 2017 i got a mail from airtel, that my hand set is repaired & it would be deliver within 72 hrs.

Now their team is continuously delaying the process its almost consume 43 days that is one & half month.
Is this exceptionable from a reputed co. To give a wrong commitment to their costumer.

The mails & complaint receipt is also attached herewith for your reference. When i called to one assist they decline me we can not help you in a proper way as you have purchase this plan from airtel. & airtel executive said they do not have a proper information their executive will call me.

But i do not have any update from saturday, its already consumed 72 hrs from their commitment. No one is helping me to provide a proper update. Or any tracking number.

Kindly you are requested to please look into this, & help me asap.

Thanks

Regards

Parvez alam

I had recharge rs399 dt[protected] and i got 1gb data that day and next day but last two days i din't received my daily 1gb data still i had also call to customer care who told me that u had receiving data daily but i having not receiving data last two days

Please resolve that problem asap

I[censored] won't then i'll file case in consumer courts

Regards,
Bhuvan lohani
[protected]
[protected]@gmail.com