[Resolved] Airtel Iptv — Discontinued iptv service | |||
Airtel iptv shutting down operations from 31st july making many users in delhi and bangalore. Forcefully shift to dth platform. We don't want to continue with airtel dth from iptv and new dth or other iptv cable service will result in major costs. Now if iptv is shut down then we want refund of all initial charges which will be required to be paid to a new vendor of services Rajnish [protected], new delhi Dear customer, Greetings from airtel! We wish to inform you that we are in the process of phasing out our iptv services by 31st july 2016. However, you would continue to enjoy all voice and data benefits as per your existing plan on your broadband & fixed line connection. In line with our commitment to offer the very best to our customers, we are offering you an upgrade to airtel digital tv services, which delivers a truly immersive and enjoyable tv viewing experience, along with a higher range of channels to choose from. Based on state-of-the-art technology, airtel digital tv delivers unmatched entertainment complemented with crystal-clear hd quality. We have a special offer exclusively for you: • Zero installation and activation cost (Worth rs.500) • Complimentary hd usb set top box (Worth rs.1300) • Enjoy a bouquet of 10 hd channels absolutely free-of-cost for 1 month (Worth rs.111) • Free recording for 3 months (Worth rs.90) • Complimentary 8 gb pen drive to record/re-visit your favorite shows (Worth rs.300) You can enjoy all these features by simply paying the monthly subscription pack charges. We encourage you to opt for our digital tv services before the date mentioned above and enjoy uninterrupted entertainment. For more information, please call 121. We are grateful for your patronage and will aim to ensure this transition seamless for you. Warm regards, Team airtel Ditseuqer:5673:ditseuqer This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects., Was this information helpful? | |||
Aug 10, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 22, 2016 Airtel Customer Care's response Dear Mr. Kumar, This is with reference to your post dated 22 June 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 10 Comments | |||
Comments
We do not want DTH as most o[censored]s are already using one or the other DTH service. Please compensate by increasing data and speed of existing plan ans also speed after FUP data is exhausted. After FUP should be 1Mbps.
Customer should not bear the cost if Air Tel products (IPTV) are not able to sustain in to the market. Refund our money which has been charged when installation was done for this. Why are you giving option to customers to move to some other service provider.
I have received the call from one of the AirTel executive. I have asked him to send out IPTV to DTH migration details over the email but did not receive the mail from last three days.
Sandeep
Acc # 16109811
I have received the call from one of the AirTel executive. I have asked him to send out IPTV to DTH migration details over the email but did not receive the mail from last three days.
Sandeep
Acc # 16109811
I can't imagine brand "Airtel" treating its Loyal customers with such utter disdain. As is, Airtel wants to pull down IPTV and make additional revenue on its DTH. Worst still, they communicate this today (11th July 2016) when they want to shut down services from 31st July. Cant tolerate being given a mere 15 day ultimatum.
Worst case scenario, if the IPTV users do forceably change to Airtel's DTH, what is the "Guarantee" that AIRTEL WOULD NOT REPEAT THE SAME.
I want full refund of all cost charged for installation and equipment from Airtel without fail and that too before 31st July.
Worst case scenario, if the IPTV users do forceably change to Airtel's DTH, what is the "Guarantee" that AIRTEL WOULD NOT REPEAT THE SAME.
I want full refund of all cost charged for installation and equipment from Airtel without fail and that too before 31st July.
hi Team,
I remember executive told me that we have to pay installation charges around 450 Rs & cable cost in case it increase 10 mts . Please confirm
I remember executive told me that we have to pay installation charges around 450 Rs & cable cost in case it increase 10 mts . Please confirm
Instead of focusing on improving the infrastructure and marketing the benefits and superiority of its IPTV services and thus providing value services, Bharti Airtel has chosen to dump its loyal customers! I too requested for details of Airtel's offer to move to its DTH but there is no response even after one week. Is this the way to treat its loyal customers? Airtel should keep in mind that helpless customer will ultimately go away to others, though they may be forced to move to its DTH in short term as you have left them with no choice!
DTH can never equal the iptv services. It is a very sad day for iptv in India for IPTV is a proven technology worldwide. This is not only an arbitrary action but an ill conceived business decision with a short term goal of making quick profits. Customers can see through this and Airtel's actions will ensure that the same customers will not come back to it again if Airtel decides to re-launch iptv in future ever!
Hence, Airtel should rethink its decision or at least, compensate adequately for the loss of trust (besides cost of installation, STB etc.).
DTH can never equal the iptv services. It is a very sad day for iptv in India for IPTV is a proven technology worldwide. This is not only an arbitrary action but an ill conceived business decision with a short term goal of making quick profits. Customers can see through this and Airtel's actions will ensure that the same customers will not come back to it again if Airtel decides to re-launch iptv in future ever!
Hence, Airtel should rethink its decision or at least, compensate adequately for the loss of trust (besides cost of installation, STB etc.).
I would also like to add:
Airtel's decision to discontinue IPTV is really baffling! Here we have a Prime Minister who has launched a ambitious plan for Digital India and here we have a Service Provider in Airtel- who has decided to move in the opposite direction ! What an irony!! Customers expect industry leaders like Airtel to show more commitment to the technology instead of dumping it on the flimsy grounds of a 'failed experiment'. A little more patience will be much more rewarding. RETHINK !!!
Airtel's decision to discontinue IPTV is really baffling! Here we have a Prime Minister who has launched a ambitious plan for Digital India and here we have a Service Provider in Airtel- who has decided to move in the opposite direction ! What an irony!! Customers expect industry leaders like Airtel to show more commitment to the technology instead of dumping it on the flimsy grounds of a 'failed experiment'. A little more patience will be much more rewarding. RETHINK !!!
Here is my two cents. I have been an airtel Triple Play especially iPTV user from day one. Further, I have a fair understanding of the pros & cons of technology aspects to do with iPTV vs DTH. While in the initial phase there has been issues to do with poor reception due to copper connectivity, now transformation is happening across the length and breadth of the nation with Optical Fibre connectivity to enhance the broadband speeds as well as to enrich user experience. The Union Minister for Telecom, Mr. Ravi Shankar Prasad needs to ascertain why operators like Airtel are unable to augment their bouquet of High Speed internet services especially in the National Capital Region of Delhi???
The truth as it unfolds appears to be that operators are narrow minded with short term focus and want to make a quick buck by installing mobile towers which is a proven threat to residents like us due to Radio magnetic waves that are bound to kill us in the long run while the operators with connivance with the government want to avoid Capex on OFC deployment that has slightly long gestation period for ROI. As such it appears there is only terminology twist from the government front in promoting Digital India initiatives while unable to comprehend the sustainable business models that OFC can propel in the long run. Wire-line i.e. fixed line is the proven solution world over and not wireless as being advocated by syndicated efforts of the service providers exploiting the naïve understanding of the government institutions.
A high speed broad band connection can not only increase the GDP growth of the nation, it can improve the quality of life of each individual, cities and the connected communities in the ecosystem.
It is unfortunate that operators are focused only in book building and brand recognition and lack every aspect in creating a customer delight.
I had personally written to Mr. Gopal Vittal who happens to be the head @ Airtel for this iPTV vertical, but the mail id bounced back and is conveniently routing to a customer support desk.
Further, the customer support executives are trained parrots who doesn't have a clue as to what to respond and they care a damn about retention of a customer. Airtel Helpdesk has confirmed that upon cancellation of the service and not migrating to the DTH offer, the refund will be processed and credited after 45 days. In my case, I have a major advance that I had maintained assuming the service provider a reliable player and now to return my OWN money, Airtel needs 45 days. What an irony and this is EASE of Business in India... Regulatory bodies please wake up from deep slumber and ACT NOW!!!
The truth as it unfolds appears to be that operators are narrow minded with short term focus and want to make a quick buck by installing mobile towers which is a proven threat to residents like us due to Radio magnetic waves that are bound to kill us in the long run while the operators with connivance with the government want to avoid Capex on OFC deployment that has slightly long gestation period for ROI. As such it appears there is only terminology twist from the government front in promoting Digital India initiatives while unable to comprehend the sustainable business models that OFC can propel in the long run. Wire-line i.e. fixed line is the proven solution world over and not wireless as being advocated by syndicated efforts of the service providers exploiting the naïve understanding of the government institutions.
A high speed broad band connection can not only increase the GDP growth of the nation, it can improve the quality of life of each individual, cities and the connected communities in the ecosystem.
It is unfortunate that operators are focused only in book building and brand recognition and lack every aspect in creating a customer delight.
I had personally written to Mr. Gopal Vittal who happens to be the head @ Airtel for this iPTV vertical, but the mail id bounced back and is conveniently routing to a customer support desk.
Further, the customer support executives are trained parrots who doesn't have a clue as to what to respond and they care a damn about retention of a customer. Airtel Helpdesk has confirmed that upon cancellation of the service and not migrating to the DTH offer, the refund will be processed and credited after 45 days. In my case, I have a major advance that I had maintained assuming the service provider a reliable player and now to return my OWN money, Airtel needs 45 days. What an irony and this is EASE of Business in India... Regulatory bodies please wake up from deep slumber and ACT NOW!!!
IPTV was the only plus point with Airtel triple connection for TV, internet and phone. With this gone without any justification and for the sole purpose of profit maximisation without any care for the loyal customers for many years, Airtel will definitely regret it later when all such customers which could have stayed with Airtel will now move to Jio as and when their services are launched. Airtel is digging it's own grave by such anti-customer actions.
Nirmal
Nirmal
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all these looong messages may sound nice - but what about the INCREASE in the monthly charges?
minimum DTH pack of 456/- + 90 rs for recording + HD channel charges (optional) + Taxes.
essentially, you are keeping our phone bills at the same amount and removing the cable component from triple play services and adding the DTH bills on our heads forcefully - this will take our bills to[protected] per month (unless, we compromise on our internet by going for lower plans and higher tariffs to decrease the monthly plan (as suggested by your representative on call today at 1:15 approx)).
While I understand your NEED FOR PROFIT, must you do it by removing our entertainment?
Please do explain how the technology is no longer valid??? which is why you are phasing it out!
Perhaps, you could also recommend alternate options for those o[censored]s uncomfortable with the hike in monthly entertainment charges.
rgds,
Neera