Airtel Complaints & Reviews

I applied for porting my number from andhra pradesh to tamilnadu. Per Airtel's advice, this should normally take 10 days. But this has not happened even after a month for me. On contacting both the customer care office and the local airtel store, where I requested porting, in both places, they mutually ask me to contact the other - customer care asks me to contact local airtel store and the local airtel store asks me to contact customer care without any resolution.

A consumer care person 'kanhiya' called me on 30 june 2016 and told me that a offer is availabe on my account that 'miniplex' channel is available for 2 months for free,
i asked him twice that whether i will be charged anything but he assured me that iwill not be charged and i should subscribe the channel, as i subscribed the channel and 90 rs deducted from my account immidiately.
Then i called the customer care center and their executive told me that my channel will be deactivatd and my money will be refunded in 48 hrs.
everytime i call them they tell me the same thing. today 48 hrs are passed but i have not refunded niether the channel has been deactivated.

The staff of Airtel are very very unprofessional
The staff does not know to handle customers who are dissatisfied with the poor service
Frustrated customers are being shown indifference instead of being apologetic, also threatened to disconnect, poor service at its worst,
Someone called Mamta being responsible for this behavior,
Customers have to maintain serenity even after 10 days of no response to complaints, either way the customers are at the receiving end,

Hello,
I have a Airtel 4G home WiFi connection. I have 10GB of monthly data limit.
Number: [protected]

Incident -1:
Data got exhausted in 2 days with much usage. when I enquired at the customer support, they told me that 8GB of data has been used from mid night 1:00 AM to 3:00 AM when none of my family members were awake. I checked all my devices in case there was any auto-update. To my surprise none of my devices auto updates even if it is so 8GB in 1-1.5 hours not likely.

Incident-2:
I bought smartbytes worth Rs. 600/- (5GB data). Same thing repeated after 2 days. 4GB data exhausted in few hours.

I requested Airtel to provide my any proofs of download, MAC address etc. but cold response from them.


Incident-3
Now I changes WiFi password and device password. As an additional security I also added MAC address filter with only my home devices added.

I added 1GB data worth Rs. 200/-. this time I tracked data usage religiously. But as soon as I switched on this morning within few mins of reading news on websites 500MB vanished.

It looks like a serious problem with airtel in data usage and protection. Response from Airtel call center is cold, they just copy paste standard responses without understanding the problem.

Any suggestions to address this problem?

Dear sir/mam,


Myself pradeep kumar and my fixedline no is [protected] the issue is that recently airtel retention team has given me a new plan of 999 with 8 gb data 25 gb addition from ur retention team but today is the 5th day of my plan but my additional data is not updated in my account. I had complaint many times in your customer care but airtel executive said every time u wait only 24 hours but they not taking any action abt today is the 5 th day of my new plan i really fed up your airtel services please tell me the truth what can i do in this case. I[censored] can resolve my problem then tell me otherwise u tell what can i do..


Thanks and regards

[protected]
[protected]

Hello sir,
my airtel no-[protected].
i recharged on 23/6/16 of 196/- special offer or benefit of 1.2GB 3G data balance.
but i have received only 600MB Data.
i complain on 198 and nodal office also he say data balance is already credited on your account but i have not received more then 600MB.
please help
find the massage if recharge

[10:51, 24/6/2016] +[protected]: Recharge done on[protected]
08:32PM, MRP:Rs196.00, PF:Rs169.43, STax:Rs25.57, Talktime:RS0.00, Bal:Rs16.41
TransID[protected].Unlimited net 1 Hr Dial *567*100#

[10:51, 24/6/2016] +[protected]: Benefit:-600 MB 3G Data for 21 days

My airtel postpaid connections numbers are:-
1.[protected],
2.[protected],
3.[protected],
4.[protected].
I have been regularly making complaints regarding my all these numbers at airtel customer care 121 and 198, i had even had complaint it to the nodal officers several times, i had complaint also to the appellate authority.

I am paying my bills on time inspite of not received bills from the company, my complaint is regarding simple thing that my bills are not receiving at my residential address on time and i want my paper bill to deliver always to my address because the plan which i am using is very low and the bills are overcharged by the company its a shame for airtel company and its employees who are not listening properly and involved in cheating its customers .
I had ask the courier service for the bills even they don't give satisfactory reply :"pigeon service and dtdc courier"

"is airtel company converted into big fraud company at all levels"
no one is responding to the complaints .
Now if you can reply as soon as possible and check for the complaints i had made at all levels then you come to know what problem is being the customer of airtel i am facing.

I recieved a message claiming that I recieved 2 gb 2g data but when I used Internet I lost 10 rs. Refund that money and please do not send fake messages it causes loss of money and you guys do not even refund money similar way I lost 100 rs earlier also but this time seriously refund my money as well as provide the data as claimed
Otherwise have to take serious legal action

Fashion bunny activated in my mobile with airtel network without my concern & every day ₹35 is being deducted. I am not able to stop it even after sending Stop messages. I have lost more than ₹140 from my balance. I have sent stop messages twice to the airtel customer care but every time the service is stopped, it gets automatically renewed by deducting 35 from my main balance, mobile no [protected].

Airtel activated this nonsense service called "follow celebrities" on my phone for Rs 90 / month on my phone number from nowhere. When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing.
Bull they say, no refund provided

I am really disappointed today from your services i am using airtel numbers for over 6-7 years, and this was really annoying to me.
I am emailing for my number [protected], i converted this number to prepaid on month april. before this i am using this number as a postpaid of 1599 cug plan,
Since i requested my number to be changed to prepaid i billed all requested amount that was used and after 2.5 month airtel was asking me to pay unbilled amount of rs 3000+
Reason they are saying i used internet services. i used services before paying the bill and that time plan was working few hours after that i am not able to use my plan sim card was not working. next day my number was registered to prepaid. this was really annoying to me.
When i asked customer care who called me about this. she said you used and you have to pay. they don't even talk properly some times.

This was 2nd time that this type of incident happening to me, last time i hadn't argued with them and i payed the bill of around 1500. don't know for what they have charged me for but this time it was not annoying.

I am using 3 numbers of airtel and i guess i have to stop using them. i m going to port my numbers soon. thanks for your support and services really enjoyed your services.

Hi Airtel, I am Sathish Kumar S, Secretary Vaishnavi Perfect towers, lake view colony, Pragathi nagar, We have 44 flats in our association with Airtel Connections more than 50. We have a terrible signal problem in our area. Please provide Signal booster or network repeater in our premises as soon as possible. else I am warning you we are going to disconnect our Airtel connections permanently. In couple of days I will provide the list of people, their Airtel mobile numbers and their signature for our decision. I am strictly warning Airtel to provide the Signal booster or network repeater as we requested as soon as possible. For your Damn notice we will incur or bear the charges for the equipment. Airtel please treat this as highest escalation or we will go till the end. Call[protected]. do not treat this email lethargically. Customer satisfaction is your prime responsibility - Having a 4g technology and giving a poor service with not even a mobile signal is a shame. As you are aware there is no proper signal in my home, please call[protected] directly.

Kindly look into concern and provide me the appropriate solution as your executives and seniors are unable to provide me the resolution.


This is regarding porting of my contact no. [protected] for which documents were collected by airtel concerned team on 08/06/2016. i am really very much worried about your services airtel is providing to customer since this number is not ported from a period of time.

I have already submitted my docs again on 22/06/2016 that too after myself approching your customer care numbers regarding delay in processing and regenerated porting code again as it got expired due to your delay. its really shameful that aitel executives do not provide complete information and have lack of customer service skills. they always promise to call back for issue but unfortunately never received their call back till date.

After 25 days when i contacted with airtel senior (mr. ram contact no. [protected]) he is asking me to resubmit (third time) my documents which concludes that documents already twice submitted by me are lost or being misused. unfortunately the email id for complaints [protected]@prudens.in also never gave any revert about my prior mail regarding this issue.

Waiting for proper solution.

Dear Sir,

I am Neha Singh from janakpuri wanted to inform that I lost my phone with two imei number i guess 358312/06/914328/4 and 358313/06/914328/2 with sim card ([protected]) on 24/06/2016 at janak puri metro platform. So, I request you to block my number as soon as possible to prevent misuse of it further.

Your kind help will be highly appreciated.

Sir i have many number of your telecom network
my number is [protected], [protected], [protected]
sir here network problem
very poor network
you provide me a network jammer, but now it not work
please check this jammer and resolve my problem
my adress is 95 bhatto ka rasta opp old vidhan shabha, hawa mahal bazar badhi chopar jaipur.302001
my alternate con. Num. Is [protected]

Hi airtel team,

On march 2016 to till date, i applied the broadband connection with paid 1000. which is not possible for providing a airtel connection services into my house. connection agent depanshu taken 1000 rs and with all ids, photos.
Last 3 minutes i am calling and went to airtel office in sadar bazzar, they are not responding to my request, they said that u have to go to ganga nagar.
But i am telling to area mgr of gaurav, said that already given the request to finance team, they will proceed soon.

I am attaching the photo on that person and form and his number. so solve my problem.

Airtel deepanshu agent number-[protected]


Regards
Rahul gupta
Panchvati colony, jai devi nagar, meerut-250002

I had recharged my airtel no [protected] with Rs.36 on 30 june 2016. As I had received message from airtel that I will get talktime of Rs. 40. But I don't get the talktime as I had promissed still my balance is zero. I want my balance back.
And most of the time your customer executives as busy and when they pick the call they are in hurry to disconnect the line as soon as possible.

Rs. 35 has been deducted from my balance without permission for a VAS named "fashion bunny". Today 1/7/2016 I received a message that 35 Rs will be deducted again in 3 days for this VAS and I immediately stopped the service. Then I called the customer care and I was informed that the service was stared on 27/06/2016 at 6:58am. The customer care executive was very rude and of no help. She said that it was activated from a website and we can't prove anything. following are my concerns-
-I received a message that the service was going to be renewed in 3 days but no message about the service activation, balance deduction or any information about the service. I still do not know what this service is.
-During The activation date and time, my phone was switched off as it was time for school.
- I dare you to show the SMS history and even my browsing history near the above mentioned date and time.
- In fact my number shares data with my airtel family and I have not used internet through this number for many days, I use my second sim on the same family.
- I am being told that it is from a website, if you cannot account for it, why the hell do you sponsor the VAS programs of such sites? I have got enough redirections to receiving inappropriate content ( see our own mobile website) and you just say that it is not under your control?
I think that all your claims of being a transparent and "OPEN" network are just restricted to showing the towers. I hope that you spend that 35rs ( which I have seen on complaints forums that I am not alone) from all the people to build better customer service.
I want immediate refund of 35rs plus the money I spent talking to a rude customer care executive. I can give my number and all other details as needed.

Dear sir/madam,

Pls note airtel land land Ph no[protected] & complaint no[protected] almost 10days over complaint rise till not solve the problem, This shameless service in airtel service,
almost 1 year some problem going on service till not prominent solved,
This type of service irritating
kindly solve the problem otherwise disconnects your line

My airtel prepaid number is [protected].

I recharge the number with rs 895 to avial offer of 4GB 3G/4G data + unlimited 3G data. But i got 4GB 3G/4G data and 4 GB 4G data. I got two option while rechare: First is of special offer and another is for regular recharge both is of 895 Rs. I select oftion for regular and while process the site confirm me that i got 4GB 3G/4G data + unlimited 3G data.Then why i got other. Please revert my recharge or do correct recharge o[censored]nlimited 3G.Otherwise i need to go consumer court.