Airtel Complaints & Reviews

Hello,

This is the link to which no action was taken:

http://www.consumercomplaints.in/airtel-mobile-calling-c1328586

Hence I'm raising a new complaint since the old one is not getting attention from Airtel.

The link mentioned above quotes the following :

"Hello,

I have been an airtel customer for quite a lot of years. But recently i shifted to another service provider.
Soon after submitting the 'porting' request, i got number of calls from airtel customer care, where i was literally interrogated (Seriously grilled with harsh questions and even more harsh tone of voice) by the representatives. After finally telling them all the time they called they ported my number.
But after porting, i found out that none of the airtel mobile numbers are able to call me. I ask my friends and relatives who had airtel mobile number, to give me a call, but it always said that "this number is not valid" (Yeh number vaidh nai hai).
I called up my new service provider to solve this, but they said that this is not in their hands and i need to contact airtel for this.

What i really want is the following :
(1) clear the blockage by airtel. Let all airtel numbers be able to call on my mobile.
(2) an apology in written (Email) by the airtel management for the insult by the representatives.
(3) a compensation for the trouble caused."

Thanks

Name:leo alber rajasekaran. S


Im leo from velachery i booked airtel broadband connection after 5 days of document submission once i contact your customer care they said broadband connection is full so we cant provide connection right now please wait for three months. So i switch to some other portal. Now they are saying we can provide connection now, please understand i don't want two connect i'm not rich enough pay for two connection. So i request you to refund my advance amount, and more thing please take some immediate action on my complaint, hence i request lot of complaints to customer care yet now didn't get proper reply from them please refund my money as soon as possible.

My mobile no [protected] is not working (Internet). Last six months but bill was paid by mysel[censored]p to june 2016 again bill has been prepared for the month of july 2016 amounting to rs.1099/- but i am unable to pay as because internet was not working. I have already lodge a complaint in airtel portal. My request to de - active my mobile. With out functioning of internet why should i pay full amount. Airtel authority has not taken any action against the rules

Hai.. sir.. i am a prepaid customer of airtel communications india . now i need the calls data and internet data and message data of my number.Please provide me the call and mesage data of my airtel prepaid.

I have booked a airtel broadband connection on dated 3rd july, 2016. The person came for the doccument collection took 1000 rs from me and given one recipt. He told me that within two days everything will be done. That was sunday. I called them on thursday, they told me the installation will be done on saturday. On saturday, i was informed that things will happen on monday. Atlast on monday one of the technician called me and told there is no feasability hence they cant proceed.
I asked for thr refund and they had given me an online portal to raise a refund request. The fellow from the airtel office told me it will take another three to five days to proccess. I have applied on 11th of july, 2016 with the account details and uploaded a cancelled cheque. I was acknowledged by a incident ticket aor8f971c. I called to customer care too but went in vain.
My contact number is[protected]

Regards,
Sridipta

Sir/madam,
Airtel boasting of being one of the biggest & most professional mobile service providers in india has got such a pathetic group of professionals or unprofessional s i would say, that its beyond imagination!!!
I got my number ported from tata dokom to airtel, thinking i would get a better service. My number got ported at 12 midnight on 18/07/2016. I, m a professional & work for a multinational on a highly responsible post. This no. Is with my clients, vendors, promoters & higher management for last 5yrs.
Believe me this no. Is is yet not activated after 39 hrs. I'm loosing business and authenticity with people who are working with me & surely getting a bad image for my company as many would be calling me & finding my phone switched off!!! All my complaints are of no use as every time a lie or airtel professionals don't even pick the phone!!

I had applied for a new broadband connection on 7/7/16 and the sales person guaranteed that the connection will given within 2 days. It has been two weeks now and still the person asks for two more days saying that the existing line is faulty and it has to be repaired. Poor service from airtel. I request the company to take necessary action and give me a new connection as soon as possible.
Message I received from airtel:
Documents received against your fixedline account No [protected] installation order no. 80621969. It will be processed in 3 working days. No extra amount to be paid to Installation Engineer, except additional CPE purchases(if any). For queries, call[protected].

Hi,

I am Sathish Guru from Madurai. I am one of the fool who believed your Pan India Coverage Jokes. Jokes on me.

I thought of giving the new Broadband connection to my new home and so I requested a callback from Airtel. They called me back and a sales executive visited me and collected all the Documents and fee of Rs.1100, on 17th June 2016. When I asked for the receipt, he said I will receive a confirmation call and SMS. He also checked some feasibility and provisions.I received a call on the confirmation of the documents and verification, but not the SMS.

I received a few calls from airtel persons regarding some checks on the connection and some box availability. After 3 weeks of dumbness, I wanted to check the connection status. I called the executive who collected the documents for the same and to my shockness, he said the request was rejected because the reeling a new line for a just mere one connection is not so profitable. He asked me to initiate the refund request.

Twist of the story happened when one of the customer service executive called me from Chennai and asked "Is your new connection provided or not?". I was dumbstruck. Then I updated all this story. He said he initiate the refund asd I opted for the Cash. This time also I haven't received any SMS.

After I week I contacted the BB Toll free number and repeated the same story. They asked me to initiate the refund online. This time only I got the request number and I submitted the request. Till now I didn't receive and communication so far.

Till this point I haven't received email communication from Airtel. Don't make me a beggar to ask for MY MONEY.Do the needful at the earliest. I am already cancelled my decision to move my family's mobile number to airtel.

Details:

Name : Sathish Guru V
City : Madurai
Airtel Refund#: AOR3f1568
Airtel Application: TNPC789049

Hi airtel customer care,

The experience with customer care team in recent years going bad to worst. Looks like they are not customer care team, but airtel bill care team only!

I did the payment for bill & still i was getting calls from customer representatives. Finally i did payment second time. Today representative calls me again to pay the bill!!!

When asked about what is the status of enquire sent in below email, she is reluctant to confirm that the amount received successfully & ran away when asked to drop email/send message.

Is the tickets raised from customer looked upon? Is there any resolution timeline? Atleast before calling do the cr check the status of bill?

Pathetic

Frustrated customer
— data card[protected]

I have not received the refund amount of rs.1000 which i have paid as installation charges for the new broadband connection that is cancelled due to infeasible location,

Installation order number 73012599
Fixed line account [protected]

Online refund registered,
Ticket number is aorcb67c9

Please consider this issue.

Thanks,
Sathish kumar

My name is shashank. I have ported my number from reliance to airtel. I got a call rate of 40p/min local and std at 25/min. The actual call rate when i call is 45 p /min. I have recharged last time for 60 rs. And it got over in just 3 days.
There were no long calls made like 10 mins or 15 mins. The calls were around minutes. They are unnecessarily cutting talktime for no reason. The pulse count is different from what the actual seconds are. The network is too bad in my area. I have given complaint many times for the network problem

Had taken airtel 4g data card ([protected]) due to incessant harassment by 100 different agents calling to force me to buy it. i verified on their helpline and agent that 5100 was net amount and that i'd have to pay no additional charge.. they confirmed. but within a month there was no internet on the number and subsequently they stared sending me additional bills of inconsistent nature. they also then said it was tax amount (despite being assured that 5100 was all inclusive). calls and mail generated no cooperation and so i tweeted.. they tortured me with dumb questions and broken record till a senior person finally understood that if had decided their scam. he apologised and said i won't be billed anymore. yet the next month i started getting msgs for additional pending payment. if each customer is scammed for 5100 and no data given, my calculation is that these telecom companies make money nor rout of scams.. per 1000 victims, they make a smooth 5100000.
Even now i have no answer and want to disconnect immediately as for months whenever i've tried i've got no internet.
Please help!

Dear sir pls resolve my queryies. My airtel mobile no [protected] is offere 35rs is std and local call rate 30 paise and valaidity is 28 day. But my validity is only 18 day to meet. This recharge date is 30may 2016. This rechrge is vailidty is end of 18 jun. According company offere vailidty is should be 28 jun. Pl my problem is resolve as soon as possible

Airtel company is biggest cheating company, i reacharged in my indian bank app for data pack of 223 rupees, it's benefit is 1.75gb 2g + unlimited, 19th july 2016 is the expired date, but tht day balance deducted of 200 rupees for extra data usage, i dnt knw, how it is extra usage it's data pack is unlimited. i attached my msg screen shot.

Hi,

I am using [protected] with airtel from past 3yrs.

After receiving a call from airtel call centre on 20th june 2016, i
Have applied for a new connection and requested for airtel pre-paid to
Airtel postpaid, through airtel executive, and shared my documents,
Rent agreement and voter id card copy, 2photos and rs500.

After many follow ups and calls and with the help o[censored]r executive
Gaurav, [protected] is activated on 6th july 2016, i. E. After 14days.

Also, i was then called on 7th july and told that i won't be getting
Rs499 benefits, which are as follows:
1. 8packs, (4*75=300 std mins and 4*100= 400local mins) 700mins
2. 1gb 3g internet and 2g unlimited after 3g finishes.
3. 300 sms
4. Calls rates after completion of calling mins, 30p local and 50p std.

Also, i was offered rs375 plan, which seems fine to me except internet
Plan, with following benefits:
1. 600 std/local mins
2. 300 sms
3. Calls rates after completion of calling mins, 30p local and 50p std.
4. 1gb 3g data, no 2g.

I asked ur personnel to update me on this as i was proposed something
Else and now i am being given different.

I have received two calls for the same on 8th and 9th july. Each time
The person said he will take 24hrs to update and it will be done
Within 24hrs for sure.

But nobody is contacting. I am also trying to reach gaurav, but he is
No more responding.

After being fed up of all i applied to port my number, then when i
Explained the same to the executive, he also did not get back to me
And said i am escalating your issue. But nobody finds solution.

I have already re-filed complaint on consumercomplaints.In.

On 18th july 2016, i had a call with shubham arora, supervisor, he gave me reference number for further follow ups and told me that i will receive a call in 24hrs. Today i have called for asking the status on airtel centre and received a reply that we wont return ur money. U have to re-apply and do the whole process again.

I want strict action against airtel and feel really bad the way airtel is treating me.

In airtel website, they have that "chokkampudur, sboa school" as their coverage area. i requested for a new connection. got a call from airtel customer care, he asked the zipcode. after a minute he replied there is no feasibility in my area. i can't understand, why they have mentioned like this, if they didn't have feasibility for a new connection.

I mailed about this issue, but no response from them.

Sir i have load cash my account to airtel money account [protected]
500rs date[protected] but not credit to my airtel money wallet my bank
Account the amount was debit plz refund the amount
Plz refund my bank account

Dear airtel people,
I am having issues with the airtel sim card where there is full tower but neither am i able to make calls nor able to receive any calls.
I had gone to the airtel office about 10 days back, and they told me that there must be some issues with the simcard, hence change the sim. I changed the sim immediately, however, the problem persisted.
Then i called up the customer care service at 121, and launched a complaint. They assured me that it will get resolved in 24 hours. But nothing happened.
I again called back to the customer care center and they again launched my complaint saying this is a technical issue and will be resolved in 3 days.

Fortunately, i made one call after 2 days of complaint, and now again the same problem persists. Neither am i getting any calls nor am i able to make any calls.

Keeping a customer with such problem where he is unable to contact people in today's world is nothing less than crime.

Is there any authority who can take any strict actions against such big corporates?

Recently I wanted to switch my number [protected] from prepaid to postpaid. I logged into Airtel's website and filled in the online form. An Airtel executive visited me to collect the photo and I was asked to send id documents on WhatsApp, which I promptly did. The executive collected Rs. 250/- and gave me the receipt and the replacement sim card, which was supposed to activate within the next 72 hours. He also wrote a number of his manager/boss/senior called Mr. Anil ([protected]). He asked me to contact Mr. Anil in the case of any issues.

I waited for the next 1 day, and since it was a Saturday and Sunday, I waited for another 2 days. After that, I had been regularly been calling Mr.Anil and he gives me one of the following responses:

1) I am out right now. I will reach office in 2 hours and call back (never called back).
2) I will find out and tell you tomorrow. (never calls back)

Now today, I was really angry with the delay (72 hours converted into almost 2 weeks). I called him, and he said that he is outside and would call me in 2 hours. I waited. After two hours, I called him twice and he didn't lift the call. Post that his phone came busy. And after that again he didn't lift the call.
I messaged him that I won't stop calling you. He blocked my number.

This is highly unprofessional and fraud on the part of Airtel executives. I want strict action to be taken against this.

Regards.
Sachin Rajput

PS: Form Serial Number: DLPL 527469

Worse experience with airtel 2nd time.
They did same thing again after 8-10 months.
Today a executive called me after applying a broadband connection 7 days before and said connection can't be possible at my location. This is my second time in a year. Both the time when i applied for a broadband connection they first checked and said connection is available at my location. After payment and documentation they said connection is not available at my location.
They are showing that company has a open network and don't hide anything from customers but reality is just opposite of it. They are just making their customers fool and grabbing their money. If company don't have service available in the location then why don't they inform before applying new connection. Every time they first take payment from customer then said service is not available. What rubbish??

Same thing they did 8-10 month before. And i had to followed up regularly for more than a month to get my money back.
They are just wasting my money and time.