Airtel Complaints & Reviews

Compliant ref no. 69993574 dt: 25th june 2016
Compliant ref no. 70029152 dt: 26th june 2016
Compliant ref no. [protected] dt: 29th june 2016

The internet is very slow and at time there is no internet at all. At the time of writing this compliant dt: 29/06/2016 0928 pm, there is no internet. The dongle does not seem to be working at all. Airtel people called to informed that some technician will come and will resolve the issues still there are no sign of any technician coming to our house.

The company is cheating its customer and is charging for the services they are not providing.

Repeated calls has been made to the airtel customer care. No one seems to be bothered to listen to my compliant.

The services are hopeless.

I seek your intervention to resolve this issue and claiming suitable compensation from airtel.

[protected] recharge done on this number
But credit has received
A/c shows '0' balance
Plz look into the matter at the earliest.

Dear Team,

This is regarding our Airtel 4g Dongle connection which we bought from an Airtel agency called Nalanda Data Services Pvt Limited (nalanda.[protected]@airtelworld.com) in Rajaji Nagar Bangalore. The plan was advance post paid rental plan. When the agent Mr. Devraj (devarajnt.[protected]@gmail.com) came to our home for setup on 11/04/2016, we paid Rs. 4433, which is a 3 months advance payment. We just got to know from Airtel customer care that we have not paid any bill since we bought the connection. This is a complete fraud from the agency. Now we have an outstanding payment of Rs. 8522.73 which includes pending payment and interest + fine. We also found out that they have moved from the address that was provided in the bill.

Please see the address of the company that is in the bill :

Nalanda Data Services Pvt Limited
No 182, 2nd Main, 33rd Cross, 2nd Block, Rajaji Nagar, Bangalore - 560010


We would like get some help regarding this matter and we want to take it up legally and see if we can get some justice regarding this.

Thanks
Rakesh. P

From:
Husainar Mahshad E.K
mobile: [protected]
circle:Kerala
email: [protected]@gmail.com

I have recharged for rs 179 on 20/06/2016, for Internet pack, before recharging i was checked special offer in *121#, i seen there a special offer forrs 179 1 GB 2g data + 1 GB 4g data, so i recharged, same offer seen on airtel app also, while recharging, for confirmation i also checked from retailer, and also has same offer, i got a message from you, i attaching screen shot here, but i didn't get 1 gb 4g yet, only got 1 gb 2g, i waited 1 week .. after i called to customer care, on 27/06/2016, they said there is no offer for me on 20/06/2016, it was expired.. if it expired then how i get this offer message? and special offer alert..? are you trying to fool customer?

i mailed to your customer support with screenshot, they are told same...there was no offer... my complaint reference id CBNRD[protected], CBNRD[protected] so i need to know whether i get remaining 1gb 4g data or not..? if not can u tell why did u cheating me for giving this fake offer..?
So i kindly Request you to take a positive action, otherwise we lose a trust of airtel.

Regards
Husainar Mahshad E.K

Fashion and glam mall and follo celebrities services are activated without my knowledge.

Received following 2 message this morning from airtel

Message1:
Fashion and glam mall service has been [protected]@rs5.0/day. Txn id n[protected], 20jun16 10:55. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Message2:
Follo celebrities service has been [protected]@rs90.0 for 30days. Txn id n[protected], 29jun16 11:54. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Airtel... Total fraud!!

Dear sir i was working in u. A. E. I am regular customer of airtel. I use the sim in dubai. For sms.. But after (6month) automatically disconnected. 3rd time like this happen. So i not able to receive my (Otp code & some compay alert, bank alert) please take action to this kind of problem. My number now again disconnected. Mobile no ([protected])
Thankyou. By. S. Kumaravel

Hi,

My Airtel Dish is not working from June 19, 2016. I have raised the complaint on June 24, 2016.

From them i am calling them everyday, but they just say it will be done today EOD.

They just give me some numbers to call which eventually nobody answer.

I am loosing my Validate day's along with lot of mental torture.

Please look into this, as this is happening for many customers.

Thanks

Respested Sir/Madam,

I am a user of Airtel cellular services. on 16th April i had got my number([protected]) transferred from post paid to prepaid, but my services did not resume due to some issue and when i contacted the customer care i was told that i had to visit the airtel office from where i had got my number ported. But at that time i was out of station so could not get there. Here when i returned back to Ranchi i got there on 7th june and they told me that there was some problem with tele-verification and issued me a new sim card of the same cell number-[protected]. The incoming call facility did resume afterwards, but the outgoing facitilty has not yet resumed. It has been 22 day and have visited the airtel office at Hari Om tower, ranchi for numerous times during thi period. Everytime the official told me that the problem will get shortd out in the next hour or the very next day. But even after so many complaints with them it hasn't resumed yet.

Kindly look into the matter and help me with it.

Thanking You,
Your Faithfully,
Aditya Vaibhav
contact info: [protected]
aditya.[protected]@gmail.com

My number is "[protected]" my name is hoysala airtel is cheated me with their 4ghotspot device which is worst in all aspect, with pathetic network.
Also, in new tippsandra branch executives are really irresponsible.
Dnt even know how to resolve issues..
I wish airtel should close his doors across india very soon.

Note : hello airtel better close your doors instead cheating people..

One more thing.. New tippsandra branch dnt even have one landline number to contact them such a shame about fraud airtel

My Airtel number is [protected]. I ported into Airtel in December 2015. Airtel activated a VAS pack without my consent on my number on the 29th of February. I was paying all the bills on time in good faith. Today I called the contact center and realized that they have been overcharging me to the tune of Rs. 350/- every month for the last 4 months! On my protest they say that they can waive off the charges for the current bill but not for the previous bills as I have already made the payment. In short I am being charged for having trusted Airtel to bill me correctly. Airtel owes me Rs 350/- x 4 = Rs. 1400/- They are willing to refund only Rs. 350/- Is this fair?

The plan does not mention anything about VAS. Screen shot of Airtel SMS attached.


Regards,
Hareesh Kumar
[protected]

Team,
Help to assist for not receiving promotional messages from

1) im-proyng,

2) dm-kissan

On my prepaid airtel number [protected]

Regards
Sanat gedam

Did not refund my money
I was paying my airtel Postpaid bill rs.520. On 21june, 2016, money was deducted from my bank account but payment was failed on paytm. Neither payment credited to wallet nor refunded to bank.

Order number [protected]

Hi

I have been trying to get a broadband connection for past 3 weeks now. The executive got back after 2 weeks of repetitive follow-ups. Says that we will come and collect the documents and the advance. I paid him Rs 500 for connection and promises to come next morning to get it fixed. It's been 3 days, I have been constantly calling him and the customer care but did not get any response. I call them to refund the amount or connect me with the manager. they simply do not pay heed to it.
I as a consumer do not expect such kind of service from a renowned service provider. Really disappointed.

I want to convert my Airtel prepaid ([protected]) to postpaid but for last one month they are calling me to confirm the address but didn't turned up.

Date - 11.06.2016
Tv channel service by airtel called iptv not functioning. Their technician came, checked and finally told that set top box is to be replaced and will be done in 2 days. Set top box is airtel supply item, so airtel have to replace.
Till date ie on 29.06.2016 airtel have not replaced set top box by saying that the same is not available in their stock and is being procured by airtel.

Meanwhile bill...

Hi,
I have never felt so bad about Airtel or anyother telecome before.
I applied for a connection on 3rd may through nk enterprises. I was told i will get connection in 48 hours. But nearly 55 days are gone without any installation.
My complaint reference number : 69487560
How come an organization like Airtel behave so unprofessionally.
They checked for feasibility 4 times and all 4 times they told we will install in a day. Please get your self out of broadband business.
My location is West tambaram chennai.

I recharged my mobile no.[protected] on 27/06/2016 at 09:59:32 for prepaid recharge amount of rs.425/- with insta pay service through my canara bank debit card online secured service to customer a/c[protected], payment id reference gcnd[protected] which is till not not credit to mobile account. Even i received my payment message from canara bank.

Kindly do the needful and oblige.

With regards,
M. Kupparaju,
Advocate.

I have been Airtel's customer for 8 years now and a month ago my sim card went into inactive mode due to non-usage.

Although, I have been using top ups at regular intervals, it did not help to ensure that the sim card does not get deactivated.

I approached the customer care office in Begumpet Hyderabad last week to regain the services, and I was informed that the phone number is still available and had not been allotted to any other customer until yet; that is true as I still hear the IVR saying ‘this number does not exist’.

I request the concern authority to look in this case with much importance as this number restoration is highly imperative for me.

I am ready to get this number switched from prepaid to postpaid service or, try any option you may suggest to regain the phone number.

Hello sir,
I am sushil p. Patil. I was airtel customer for the period dec 2015 to march 2016, due to improper service provide i port out my number into other service (Vodafone).
Now my outgoing calls are banned (Saying that your previous service provider bill is pending).

So i have some question as a customer.
1) i leaved your services from last 3 month & now you wake up to grab your bill from customer?
2) if my bill was pending why your company release me to entered in other service provider? (Because during mnp process company got 6-7 days approx to check & clear all formalities.)
3) if my bill was pending why you people accept my mnp request at that time?


Awaiting for reply...

Thanks & regards
Sushil p patil

This s the worst customer service I have ever seen. Even idea and vodofone customer service was far better. I did net pack recharge of Rs. 651 via airtel app on 20.6.16. It showed failure to me so I tried once again. N t got succeeded this time. But after an hour automatically the first one also got recharged. So I filed a complaint on the same but I have no response from ur side for past 9 days. Meanwhile I spoke to seniors rakesh, venkat, supervisor nisha and team manager shaktivel. But none of them responded properly to me. Neither my money s credited back. Each day I use to Cal they use to tel me to wait for an he but no response. I decided to change from airtel. I was ur customer for past 10 yrs also recommended many to use airtel. But this was my biggest mistake I guess