Airtel Complaints & Reviews

Intially when i asked for a new airtel connection, i got it after 25 days. each time i call them they are saying its a cable fault issue it will be resolved with in 2 days. but i got t only after 25 days.
late when i shifted to some other area and i asked for shifting of my connection. it's very bad experience for me. same thing repeated for me as they are saying same issue cable fault.
its been almost 15 days since i asked for shifting of connection. its not yet done.

guys please dont go for airtle broadband/mobile connection. go for other networks like ACT or heathway or some other network. compared to airtel they are far better.

I received a message stating "MYPLEX MOBILE TV service has been [protected]@Rs45.0 for 10days. Txn ID S[protected], 23Jun16 11:45. Service will be renewed after validity expiry. To use, Click http://www.myplexnow.com (data charges apply). To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in" which was not activated by me. When I contacted Airtel Team they said that this was deliberately activated by me and said that my balance won't be returned. So please help me.

I hv got a duplicate sim and it has been activated but i am unable to send any messages or use any services other than call. Call is also not going on all numbers like my second number is [protected], and i cant call on it. Kindly help. Also i am unable to use *121# or *567#. I am also not getting any messages from company of recharge or anything.
My no. Is [protected]

Hello Team,

I am not able to access proper airtel network in location. I already raised one complaint but it was closed without customer confirmation. PR[protected].
If any one person calling me during that time it was out of network, I am really unsatisfied with airtel network, I already port into airtel network but looking bad network.
sushant
[protected]

I am using airtel no. since 3yrs haven't cross checked any bill but lastly when i checked out my last 3-4 bills there were amount mistake and extra charges implied. customer care transferred my call to the senior for concern department but he also couldn't satisfied my query and later on they asked me to wait for the call from their account department.

I have been using airtel IPTV for last 11 years and till now no one has notified about IPTV shut in Delhi. I just read here about this abrupt closing of operations. Being a consumer, i want compensation from airtel as i do not want to switch to dth but continue with IPTV only. I use IPTV +broadband +fixedline on a single bill and I'm not sure how Airtel will fool us. How will they divide the charges if they close down one of them. Why should I continue with Airtel when i can get broadband and fixed line from better providers.
Closing on services with 1 month notice is not justified as I need a better window to search for options.
I demand compensation from airtel instead of switching platform or else I have enough proof to go to consumer forum as airtel is planning to cheat consumers.

Airtel - you cannot close down services without notifying consumer and giving them enough time to look for options and offer switch to your platform only which is a clear cut case for forgery and trying to fool customers to create monopoly.
If you offer services but cannot sustain them, better quit this telecom domain.

Highly disappointed with airtel.

I pay Airtel broadband for 16 MBPS of bandwidth. For the last 20 days I have been receiving between 1 and 10 MBPS. I have lodged two complaints with Airtel. I have escalated to the Nodal officer, and the Appellate officer also. Airtel has not resolved the low bandwidth issue, even though I am paying for 16 MBPS. Customer care just marks the status of the complaints resolved when the problem still persists.

Complaint on June 3: 68552538
Complaint on June-12: 68894388
Email to nodal officer on: June-13

My broadband user id: [protected]_ap
Relationship number is [protected]

Airtel needs to do two things:
1. Fix the problem immediately.
2. Refund payment of one month.

Recently i have lost my android phone and so when i approached AIRTEL outlet at ghatkopar west near R city mall, they asked me for my id alongwith Rs 25 and have given a new sim and when i activated that it number changed from [protected] to [protected]. this is height o[censored]nprofessional and callous attitude.

Moreover when i contacted Airtel customer care it took me 20 minutes to explain him my problem and was given idiotic reply to port my number and nothing can be done, go and meet once again to the outlet of airtel store..


Kindly sort out the issue at earliest..

Today i am having bad experience with Customer Relationship Center Nariana Vihar New Delhi.
There was no one available for any assistance, i waited there for almost 15-20 minutes and no one bother to assist me.I went over there to upgrade my 3G Service to 4G but getting pathetic service at the center.

I was standing in front of the service desk to ask my query and the person just walks aways without any excuse, its a simple curtsy you should ask a person with a simple words like please have a seat i will assists you.
I felt so disparage and approces to the next desk and the guy was busy on the phone hence i waited over there till he fineshed her talk.After conversation on phone i ask the guy name Shiv can you please help me and the guy didnt bother to answer anything continuosly ignoring me, i still waited for next 5 mins hope to get the answer of my query and again ask the same question and again not received any positive response from the relationship guy.

I am stunned that at the relationship center these type of employes are working who manners of the customer handelling and such a unethical behavior towards the customer make me feel so trivialize.

This was the second time i visited that center and again such a awful experience makes me feel not to use any futher service and new service of Airtel.

Thanks for such a disreputable relationship center at my location.

Regards,
Shahnawaz Rahman
er.shahnawaz.[protected]@gmail.com

Hi team,

Airtel has come up with a new scam called the open network. Which basically means how many towers airtel has in your locality and it's network strength. They claim to be the first brand to do this but vodafone is already doing it. They are misguiding their customers by calming themselves to be the first open network. Irrespective of anything their network is extremely poor across india.

They are giving 3g services in the name of 4g and 2g in the name of 3g. They are manipulating their customers by doing such promotions and not focusing on their network. Poor network coverage, bad data connection, call drops and wrong promotion strategy are the main reason why i'm filing this complaint.

They are taking their customers for granted and not evening paying attention to their expectations and complaints.

It's my humble request for you to look into this matter seriously. I have certain proofs regarding the same. Please keep me informed. Thank you.

Regards,
Vikas
[protected]

Hi

I did a recharge of rs. 104 on 05 june 2016 12:12am on myairtel mobile app. The transaction failed, rs. 104 is deducted from my bank account and i didn't received the recharge benefits.

Here is the transaction details:
Transaction id: 128715
Transaction date and time:[protected]:12 am
Transaction amount: 104.00 inr
Mobile number: +91-[protected]

Despite sending multiple emails to airtel and sending all the required information to airtel multiple times i didn't received the refund till yet, instead they are keeping me in loop and everytime they are asking me to register a new complaint. I am attaching list of complaints registered and closed without any solution. Please see attached images for list of complaints i registered with airtel.

I approached airtel nodal officer as well multiple times but they did the same thing and its 17 days i didn't received any refund till yet. Please help me on this.

Regards
Dinesh kumar
+91-[protected]

Hi
Greeting of the dayh!!
my name is Babita, fixed line no is [protected]and the complaint no. is [protected]. we dont know his name but he is very cheater person which your company send for our service but he is not taking our call from last one week and when he attend call then said i am coming one an hour but still we are waiting so i humbly request to your company plz don't put this type person who don't take responsibility.and reduce your company reputation.
Note:-
Its been one week and my landline & broadband is not working. I have lodged the complaint many times but no action has been taken yet.
so i requested plz send any good service boy on this address: plot no-24/8, industrial area ph-2, Chandigarh. consignor person Mr. Deepak and his no is-[protected]. so plz take any action and solve this probelm we are suffering big problem form last one week, , , plzzzzzz

I am writing this latter after reaching you several times before but every times i got excuses from airtel instead of any solution.
I am using airtel ph no - [protected] from last 4+ years & regular doing payment without any fault from my site.
Being the user of airtel i am suffering from your 3g services toooo. Much. I am getting charged for 3g services according to my plan but its hardly works 3g.
I had also made several complaints regarding this issue i. E.
Complaint no date
[protected]/05/2016
[protected]/05/2016
[protected]/05/2016
Po[protected]/06/2016
[protected]/06/2016
This is shameful that being a telecom industry which is pure service industry customers is suffering alot. While promoting in the world for best service providers.
I had changed my sim twice as per instrusction 10 months back, i had changed my mobile too/ setting & everything which i can do as a user. Or as
Advised by u people to off/on phone, to remove & insert sim/to clear sim/to replace sim/to replace phone. Bla bla bla... But still no 3g network available
In allahabad uttar pradesh location as per my billing address.
Also, in most of the areas airtel do not have 3g networks, even the locations & towers which are reflected in your site does not have 3g connectivity networks. I have cross checked with airtel operators & engineers too.
Also one of your executive advise me to swich the airtel if i m not satified.. Is this the solution for users...??
I just simply wants the 3g network which is not working, either stop the 3g services in allahabad location as stop making fool.

Hi this is kumar.
When i woke up in the morning i received a message stating that $$ HOT CHILLIES service has been [protected]@Rs99.0 for 30days. Txn ID N[protected], 22Jun16 08:42. Service will be renewed after validity expiry. To use, Click http://180.179.103.247/opat/sub/?id=1172 (browsing charges apply).To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in $$ . Ftwe seeing this I deactivated the service. Later i called to customer care and asked him, He said YOUR AMOUNT WILL NOT BE REFUNDED., BUT I will deactivate this service. I told him that I've stopped it. According to your customer care service executive he cant help me becoz the service is from hot chillies and the money cant be refunded. I told him that i didnt opt for any service., but he refused to refund the deducted amount rs.99. More Important he said that he has no record to my previous communication...

Hi,

My name is Abhishek Verma, fixed line no is[protected] and the complaint no. is 69187434

Its been one week and my landline & broadband is not working. I have lodged the complaint many times but no action has been taken yet.

Mr. Ashish came to my address on 20 June at 12 Noon to see the issue and said it will be resolved within 2 hours. Then I called him up at 3 PM and he said we are resolving it and it will be done in 1-2 hours today at the max. I again tried to reach him at 5 PM then he stopped receiving my calls.

On 20 June, got the no. of Mr. GAGANDEEP, [protected], I called him up but he sent a message to text him as he is not able to receive a call. I sent him a text message with all the details but no revert from his side and no action taken. and similarly to MR. Ashish he didnt picked any calls after 20 June as well.

On 21 June, I got the no. for Mr. Harjot Singh, [protected], I called him and told him about the issues I was facing and he told me the same thing that we are looking into the issue and will get it resolved within today by any means. I again called him at 3 PM to check the status but he didn't picked the call. Tried again but no answer.

Today is 22 June, no action has been taken and the issue is still persistent like it was a week before.

Now I would like to know "IS THIS THE SERVICE AIRTEL IS PROVIDING TO THEIR CUSTOMERS ?" EVERY OFFICIAL STOPS TAKING THE CALLS DENYING THEIR RESPONSIBILITY.

IF IT IS SO, I WOULD LIKE TO DISCONNECT ALL MY 5 CONNECTIONS WITH AIRTEL AND WILL GO FOR SOME OTHER BETTER SERVICE PROVIDING OPERATOR. THERE ARE MANY OPTIONS AVAILABLE IN THE MARKET.

THERE HAS BEEN A MASSIVE LOSS OF MY BUSINESS DUE TO AIRTEL'S CARELESSNESS AND IGNORANCE TOWARDS ITS CUSTOMERS AS MY WHOLE WORK IS ONLINE AND I HAVE TOLD THIS TO EVERYBODY I HAVE COMMUNICATED.

I AM NOT GOING TO PAY ANY BILLS FOR THIS KIND OF SERVICE AND WOULD LIKELY BE GOING TO CONSUMER COURT FOR COMPENSATION OF LOSS IN MY BUSINESS DUE TO AIRTEL'S POOR SERVICE.

Thanks,

Abhishek Verma
[protected]

Why are you cheating the customers?

I tried to port my airtel number to some other n/w. I got a call from airtel customer care on saturday (18th june 2016) and given an offer to stay back in airtel.

Today date is 22nd june, till the offer is not activated. I called to customer care they are saying that no mnp offer is activated for you...

I think this a drama for being in airtel n/w.

Its worrest.

Dear sir,
I have taken a WiFi plan last month, but it's not working. I made complains at customer care at regular basis, but no resolution has been received yet. They always have the same answer, but refuse to take any action. There is no use of such service which is not being received.
No visits by technicians has been made yet.
I thereby request u to take some action and do the needful.

On 2nd may 2016 i had called on your service request number 121 from [protected] for putting up a request to keep my landline no. [protected] on hold for 2-3 months as due to a family emergency i will not be using the services. I was informed of a ‘safe custody’ plan in which for inr 500 i can keep my number and services hold for 3 months. I had requested the executive to go ahead take my request to start this plan. (For which i have the call recording with me)

However i have now received attached mail with due date alert for unpaid bill amount of inr 1377.65 to which i was confused as how can i receive a bill from 2nd may 2016-3rd june 2016 when my number is in safe custody option.

To discuss this matter i had called your service center on 121 from [protected] to get an update i had a word with 2 of your executives and floor manager mr. Rohit patel on this matter.

Your team had confessed that there was a request for keeping the landline on safe custody on 2nd may 2016 however they cannot see the same updated in system. They also accepted this as a mistake on call and gave me a waiver of inr 377 and i had refused the same stating that its their mistake to raise the bill in first place and now why waiver of inr 377. After discussion with senior they again offered me waiver of inr 600 and that too i rejected, and finally gave me waiver of inr 878 so that net amount comes to inr 500 as committed by airtel executive.

After that i asked them to disconnect my services of landline as i cannot every time have time for wrong billing issues with airtel (This was second instance of wrong bill) to which airtel executive said in that case he cannot do any waiver. And when i asked reason for giving this waiver then your executive told that it’s a goodwill gesture for their mistake (For which i have a call recording with me).

The call was then migrated to mr. Rohit patel floor manager, and he checked the details internally and confirmed me on call that the entire amount will be waived off however services cannot be disconnected and informed me to mail on [protected]@in. Airtel.com for waiver of inr 1377.65 and service disconnection.

I would sincerely request you to look into this matter of poor service delivery to your premium customer who has a post-paid services as well from you ([protected]). I would want you to check this matter in detail and take my request to cancel the bill of inr 1377.65 and also disconnect my services.

I have already sent complaint mail to [protected]@in. Airtel on 18th june 2016 and had got no response, have also sent mail to their nodal team and appellate desk / airtel presence team and still no response thus left me no choice to knock the door of of consumer forum.

Regards,
Tarun oberoi

My airtel connection (Mobil n0 - [protected]) with the company for almost 10 days without giving reasons, has stopped my airtel mobile connection. Customer care by phone after the news on the phone is not yet open. I am a responsible vykti i live off my phone be gaye mere khrab are several important functions, log me phonew sampark will be closed, and i'm getting my defamation of laakhon vyvsayik is nukshan, jiski aapki responsible company is,
Why shut my airtel mobile connection, the company aap for defamation and damages case being hun, if not open my phone it in 24 ghante defamation and damages case reported.

Airtel iptv shutting down operations from 31st july making many users in delhi and bangalore. Forcefully shift to dth platform. We don't want to continue with airtel dth from iptv and new dth or other iptv cable service will result in major costs. Now if iptv is shut down then we want refund of all initial charges which will be required to be paid to a new vendor of services

Rajnish [protected], new delhi


Dear customer,


Greetings from airtel!


We wish to inform you that we are in the process of phasing out our iptv services by 31st july 2016. However, you would continue to enjoy all voice and data benefits as per your existing plan on your broadband & fixed line connection.

In line with our commitment to offer the very best to our customers, we are offering you an upgrade to airtel digital tv services, which delivers a truly immersive and enjoyable tv viewing experience, along with a higher range of channels to choose from.

Based on state-of-the-art technology, airtel digital tv delivers unmatched entertainment complemented with crystal-clear hd quality. We have a special offer exclusively for you:


•
Zero installation and activation cost (Worth rs.500)
•
Complimentary hd usb set top box (Worth rs.1300)
•
Enjoy a bouquet of 10 hd channels absolutely free-of-cost for 1 month (Worth rs.111)
•
Free recording for 3 months (Worth rs.90)
•
Complimentary 8 gb pen drive to record/re-visit your favorite shows (Worth rs.300)


You can enjoy all these features by simply paying the monthly subscription pack charges.

We encourage you to opt for our digital tv services before the date mentioned above and enjoy uninterrupted entertainment. For more information, please call 121.

We are grateful for your patronage and will aim to ensure this transition seamless for you.


Warm regards,
Team airtel


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