Airtel Complaints & Reviews

We have around 10 mobile connections from airtel for our office staff and around six 4g broadband dongles. Most of the mobile connections are under airtel corporate group. When we use these in our office at morivali midc, ambernath w, thane district we experience the following:

Mobile connections (Even if network indicator shows full strength)
1. Unable to pick up incoming calls
2. Call drops mid conversation
3. Call goes blank for 3-10 seconds frequently between calls
4. Only edge 'e' internet connection available which disconnects whenever we pickup a call.

With mobile connections we have been facing internet issues from quite some time and several complaints were registered from my personal airtel number (98xxxxx582) on aitel customer helpline but there was no resolution on this.

Now since 3-4 days, we are facing problems even with the calls. There is either a call drop or call goes blank during each call. We are sometimes even unable to pickup incoming calls. We are facing this problem on all airtel numbers.

We registered our complaint on "[protected]@in. Airtel.com" and followed up a couple of times but without a solution.

Airtel has numbers registered under corporate group but how do they expect us to conduct business if we are unable to make a single call without call drop.

I hope airtel looks into this and resolves this issue asap.

Ps: screenshot of my mobile showing full network and 'e' internet connectivity.

Hi Team,

this is to inform you that i use a Airtel prepaid connection ([protected]) on that number i activate a caller tune on 15 June with a song charges which was deducted that time overall 90 rs. included with 90 days subscription of caller tune and a song.

after that on 18th June i change my caller tune again my subscription charge was renewed 20 rs. for 20 days and last subscription was cancelled automatically why it was happened.

if i already paid subscription charge for a long time then why it was deducted again

so irritating.

Do Need full ASAP.

Regards,
Deepak Sharma

I was using 3G service from airtel.It is a postpaid connection.But I stopped using internet one month ago.Still this month I got a bill amount 5061.43.and It go automatically deducted from my airtel money.I want refund because I never use it.Otherwise I have to leave airtel.So I am writing this complaint in consumer complaint.Airtel customer care executive please contact me and give me the refund.My Mobile number [protected].

Dear sir/ madam,

This is to bring to your notice that on 7th june 2016 a recharge transaction of rs. 253 has been deducted from my icici account[protected] but due to some technical error there was failure in the process of recharge. I immediately received a message from 121 that my money will be credited in my account within 7 days. Sadly so far i have not received the same. Kindly look into the matter at the earliest.
The online recharge transaction id is 546745

Thanks & regards
Tulika saikia
Ph no. [protected]
Email: saikia. [protected]@gmail.com

Complaint on airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)
Dear airtel customer care executive
I am using airtel prepaid number ([protected]) since from last 4months and i need airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)

Kindly get the information about the airtel prepaid mobile number (+91-[protected]) incoming, outgoing calls list information
Please make sure that send me the calls list as soon as possible and i am waiting for your reply...

Hi,

In the morning while i was sleeping, i got a message from airtel that rs35 has been deducted from main balance, for fashion bunny 7 days subscription. I panicked coz i didnt subscribe as i was sleeping nd my phone was on table. I immediately tried to cancel it. I am not a sleep walker and definitely there's no one around. Please unsubscribe and refund my money because i didnt subscribe to fashion bunny; never heard of this subscription before.

I tried calling 198 customer complaint but the customer care executive (Amulya ku sahoo) was very rude. He didnt help me in getting my refund.Initially he told it was done by accidentally by isp provider.

This is regarding the Airtel Account No. [protected], which i received when
i applied for a new connection on 02/06/2016 after getting confirmation of the
connection feasibility by the sales executive and airtel relationship centre.
Therefore, this sales guy from Airtel Relationship Centre visited me and
collected the documents and the cheque (Cheque No. 41671, SBI) for Rs. 5900
including the 6 months connection charges. He committed that the connection
will be done at my residence Anandnagar cross
road, ahmedabad - 380015 by Saturday, 4th June 2016. However, on 4th i was
informed that the connection is not feasible at my residence due to some issues
evn though i was told earlier that the connection is feasible at my place.
However, i asked for the refund of the charges i paid earlier. They told it
will be refunded within 2-3 days. Later upon calling customer care, i was told
to apply for refund online on "airtelonlinerefund.com", which i did on
11/06/2016 after waiting for a week regarding the refund. The reference no. for
online refund application is "AOR0c4e96". It was written that the refund would
be processed within 2 days and still it isn't. The customer care complaint No.
is "68936040" and "68981868". I have not heard from airtel or the sales person "Mukesh" who is
not even picking up my calls since then and i have no idea whatsoever about the
refund.

I have been keeping patience on the same but if airtel is not going to do
anything about it and leaves the customer without even an acknowledgement and
not refunding the payment, Unfortunately, i will be forced to take other
actions.

Please acknowledge and refund the amount at the earliest.

I have already contacted Airtel Regarding this through mail & calls many times.

Dear Sir,

I had done auto renewal pack of Rs 33 STD min for mobile no [protected] which cost me 35 paisa per minute on 5th april 2016 was using services till 2nd may 2016 with charges 35 p per minute but on 3rd of May 2016 my balance account was debited wrongly with higher amout i.e 2 paisa per second rather then 35p/min with should be the charges i complained immediately to airtel customer care on 3rd may 2016 and talk to customer care executive who assure me that amount would be credited back in 4hrs after realising the mistake .But to my shock no amount was credited back to my account and felt cheated and understood big company like airtel usually try to make fool of customer and charge /cut unnecessary amount .
I had again complaint to airtel with ticket no PR[protected] and request was closed without reading the complain and talking to customer what i expected of airtel.
I then followed again wrote mail to [protected]@in.airtel.com on 17/05/2016 from my mail id [protected]@gmail.com and explained my issue on mail then again no response was given from the side of airtel .
I followed the procedure to complain to airtel writing a mail to nodal officer gujarat and to appellate authority.
I have called many times to airtel and wasted my lot of money time and energy and have become frustrated with the services provide to me by airtel
regarding my issue.
Even after writing so many times last of which on 10/06/2016 explaining on phone so many times no response have received from airtel side.
I am fed up with their services would want adqueate refund of my money.

Please help on the issue.

I requested for refund of installation of new broadband fees of rs 1000 which I paid online still now no response.begged them to handover my 1000 still no refund. I wasted 100rs by calling airtel customer care daily but they are not responding. I nearly very depressed and nearly started thinking of suicide because of airtel. I request everyone to not go to airtel broadband.
my account number-[protected]
my mobile no- [protected]

I requested in one of airtel office at porur to activate international basic roaming plan (Rs.149) for mobile no.[protected] on 21.5.16 and they confirmed me as it was activated. I left from india at 12.30pm on 22.6.16 to spain. After reached spain at 12.30 am on 23.6.16, received msg from airtel as bill amount rs, 3897 for data usage. I was shared the same with family and told them to communicate customer care. They communicated with customer care and heard from customer care as that mobile no. Was activated on 23.5.16. The timing which is showing in bill as used data, is not correct. Since i was at time in flight.
After reached india, the same issue i was again highlighted to customer care and particular airtel office on 13.06.16. Zero output and no response from customer care. Again i spoke with customer today also, they are simply said as complaint is not yet raised on the same. Is it acceptable???.

Please help on the issue and same problem / issue don't repeat to other customer.

I have got a phone call fron airtel phone banking services that if I can port postpaid my munber I will get added advantage of 1gb data per month and good talk time. After porting the plan i got from airetel was completely different and customer care responded that the its not possible to give that at all. They intern responded that they dint have proper direct connection to phone bankers.

I recharged my airtel number ([protected]) on 5th june, 2016 from the airtel app. I registered the complaint three times (Reference no. Conrc[protected], this is the third ref. No.). Today i received a message from airtel that we tried reaching you and your issue is resolved. My issue is still not resolved (Refund of rs. 194). I am attaching the file with the email conversation.

This is the 2nd time i have complaint regarding bad services of Airtel. But after 2 days i have received a massage shows that we have already checked signals in your area add found that good. No one contact me in my area (Dwarka-Sec 4) regarding that signals, i will show them signal is good but if i making calls to anyone call drops are there and voice disturbances are there. Automatically calls cuts. If i want to call any person 5 minutes taking then i have to make calls 3 or 5 times only to complete my talk. But no one taking it seriously.
Vipin Sharma
[protected]

I got sms for std pack of rs 14 and benefit was 30paise per minute for 30 days. But when i did the recharge on 14th june 2016 i go the benefit of 40 paise per minute and that only for 8 days. Airtel is doing 420 and cheating their customer by sending fake sms. Please let me know how this matter will be solved. Can i file a pil complaint in karnataka high court as i assume that i am not alone but thousand of consumer is facing this issue and by doing wrong way airtel is growing its business. And my mobile number is [protected]

I have a fixed line connection from airtel, but for the last two months i have been following up for the internet connectivity (it is a bundled offerring ) however the company has not been able to provide me the same on the other hand has raised the bills

everytime when one complaints the operator say that the engineer will visit within 24 hours but nothing happnes

its very frustating, on top of it they release misleading ads

Dear Sir,
I am Uthraraj.R Chennai Telecaller (agent) convinced me to change my connectivity from Aircel to Airtel, stating that Airtel will provide unlimited Data MNP with 1.5GB 4g after 2G Unlimited, Because of that commitment by Telecaller from Airtel, i got covinced and changed my connectivity to Airtel, But after changing the network from aircel to Airtel whatever commited by telecaller has become wrong commitment, now while calling the customer care to sort this issue they are saying that it is not unlimited and after using(1.5GB 4g) network they will charge.Kindly need attention on this, I need a plan as per the commitment given by telecaller, otherwise kindly cancell the connectivity, i no need .

I have been using my airtel number for around 6-8 years, on wednesda, 8th june 2016 that "as per government's directive, we have not received the complete documents for your aritel mobile **********. For continued services, please submit your from, photo id & address proof within 24 hours at an airtel store."
Due to some reasons i was unable to reach the store within the 24 hours. When i reached the store after friday, 10th june 2016, i was told that you will have to re-apply for the number and it will be re-activated. I was charged 250 rs. For a new sim.
As of now, 17th june 2016, i have received no verification that my documents have been received or not or if they re-activate the number or not. I have called the airtel store about 4 times now to see if they can or can not re-activate my number. They are unclear about it.
They do not know if they activate my number.
Airtel services are degrading day by day since the past year. They have reached a new low. If it is a normal new connection they are able to activate the number within 3 days.

Why is it so that your company does not have my records? Do you delete the records?
It seems airtel is just trying to harrass their own old customers so that they can get new customers instead.
I am really disgusted by your services airtel. You provide 3g speeds on your 4g network. You provide 2g speeds on 3g network. Your internet does not even work on 2g mode. And then you go and close the connection without any reason. Is it my headache to manage your records? Why is it that you don't have my documents?


I want to know why your company calls with deals and offers but your company is unable to call the customer to ask him if he/she can provide the proofs within the time?
Why cant your company at least send a message to the alternate number of the customer to let him/her know of why their records are not there?

My office is at : 4th floor kumar business centre, bund garden road, pune - 411001.
The airtel signal is very bad. Most of the times my colleagues complain that my number is our of coverage area.
Also, for month's together i have been struggling to get 4g operation on my 4g compatible handset. Visited the airtel gallery, wrote emails multiple times but didn't get any solution

I requested for port out from the airtel network, but they intenitionally rejected porting the network without any reason, regarding that i have called the customer support they gave me improper answer and are very careless ph no:[removed]. no proper reason is said for the cause of rejecting port.they are simply saying to contact the network that you are porting into.

I have registered for 1099 airtel boardband one week ago and paid Rs 1000 for installation but they didn't turn back ...
Simple there are ignoring the call

Document and installation Fee's collector

SHARATH, phone number +[protected]
And office number[protected]

I believe they are spoiling airtel reputation
And I would like to take legal action against them