Airtel Complaints & Reviews

Hi

I have been trying to get a broadband connection for past 3 weeks now. The executive got back after 2 weeks of repetitive follow-ups. Says that we will come and collect the documents and the advance. I paid him Rs 500 for connection and promises to come next morning to get it fixed. It's been 3 days, I have been constantly calling him and the customer care but did not get any response. I call them to refund the amount or connect me with the manager. they simply do not pay heed to it.
I as a consumer do not expect such kind of service from a renowned service provider. Really disappointed.

I want to convert my Airtel prepaid ([protected]) to postpaid but for last one month they are calling me to confirm the address but didn't turned up.

Date - 11.06.2016
Tv channel service by airtel called iptv not functioning. Their technician came, checked and finally told that set top box is to be replaced and will be done in 2 days. Set top box is airtel supply item, so airtel have to replace.
Till date ie on 29.06.2016 airtel have not replaced set top box by saying that the same is not available in their stock and is being procured by airtel.

Meanwhile bill...

Hi,
I have never felt so bad about Airtel or anyother telecome before.
I applied for a connection on 3rd may through nk enterprises. I was told i will get connection in 48 hours. But nearly 55 days are gone without any installation.
My complaint reference number : 69487560
How come an organization like Airtel behave so unprofessionally.
They checked for feasibility 4 times and all 4 times they told we will install in a day. Please get your self out of broadband business.
My location is West tambaram chennai.

I recharged my mobile no.[protected] on 27/06/2016 at 09:59:32 for prepaid recharge amount of rs.425/- with insta pay service through my canara bank debit card online secured service to customer a/c[protected], payment id reference gcnd[protected] which is till not not credit to mobile account. Even i received my payment message from canara bank.

Kindly do the needful and oblige.

With regards,
M. Kupparaju,
Advocate.

I have been Airtel's customer for 8 years now and a month ago my sim card went into inactive mode due to non-usage.

Although, I have been using top ups at regular intervals, it did not help to ensure that the sim card does not get deactivated.

I approached the customer care office in Begumpet Hyderabad last week to regain the services, and I was informed that the phone number is still available and had not been allotted to any other customer until yet; that is true as I still hear the IVR saying ‘this number does not exist’.

I request the concern authority to look in this case with much importance as this number restoration is highly imperative for me.

I am ready to get this number switched from prepaid to postpaid service or, try any option you may suggest to regain the phone number.

Hello sir,
I am sushil p. Patil. I was airtel customer for the period dec 2015 to march 2016, due to improper service provide i port out my number into other service (Vodafone).
Now my outgoing calls are banned (Saying that your previous service provider bill is pending).

So i have some question as a customer.
1) i leaved your services from last 3 month & now you wake up to grab your bill from customer?
2) if my bill was pending why your company release me to entered in other service provider? (Because during mnp process company got 6-7 days approx to check & clear all formalities.)
3) if my bill was pending why you people accept my mnp request at that time?


Awaiting for reply...

Thanks & regards
Sushil p patil

This s the worst customer service I have ever seen. Even idea and vodofone customer service was far better. I did net pack recharge of Rs. 651 via airtel app on 20.6.16. It showed failure to me so I tried once again. N t got succeeded this time. But after an hour automatically the first one also got recharged. So I filed a complaint on the same but I have no response from ur side for past 9 days. Meanwhile I spoke to seniors rakesh, venkat, supervisor nisha and team manager shaktivel. But none of them responded properly to me. Neither my money s credited back. Each day I use to Cal they use to tel me to wait for an he but no response. I decided to change from airtel. I was ur customer for past 10 yrs also recommended many to use airtel. But this was my biggest mistake I guess

Hi,

I am visiting my hometown in post ogla, tehsil didihat, district pithoragarh. I have been airtel customer for a long time now. But sorry to say airtel service in remote area is horrible.
-there is no 2g, 3g coverage in this area
-signal strength is also not good
We can help airtel if they want to install the towers in this area.
Looking for a quick resolution.

Regards,
Dinesh
[protected]

Please block mobile no [protected] as my maid has stolen along with sim card and application detail form so it is difficult to track as she was using from last week. So please block it very urgently

Hi all,

I have an existing airtel fixed line and broadband service bearing account no. [protected]. I have requested to transfer my airtel service from bangalore to chennai (Ref #[protected]. I received a call from an airtel rep stating that the new address does not come under airtel service region and informed that airtel fixed line/broadband service can not be provided in the new address. I did inform the rep that i have already enquirer regarding the service availability in my new address and the local airtel rep confirmation on port/service availability in the apartment and that he will be able to provide me service within 2days if i opt for new airtel connection.

In-spite of my information the rep went and told that they (Rep/back-end team) will not be able to help me out with the transfer of the service and informed me that i can take a new connection from the local rep i wanted airtel service and asked me if she can process the service disconnection from her end.

I requested her to cancel the transfer request that i have raised as i will be using the service in the current address and will raise a new request to transfer the service to my parents address in bangalore.

The airtel rep has process for service disconnection and i am now unable to use the service.

I contacted 121 and found that my service is disconnected (Not sure on how airtel can disconnect the service with out a confirmation/information)

121 rep informed that they will be able to reactivate the service and raised a new request reactivation (Req #[protected] and told that i will have to provide address proof/photo proof document for reactivation and the process will take 5 working days not sure why i will have to provide all the doc again and wait for 4 -5 days to get my services back if airtel had disconnected the service and this makes airtel un-trust worthy for relationship it has with its customer.

Not sure if i will have to continue with the service provider who doesn't care for the customer request and service connectivity. As airtel is happy to let go the customer it has and the customers of airtel will have to run behind airtel the services/requests/connection availability and etc...

I request any one from airtel to look into this issues and find a fix for this kind of issues that airtel customers are facing.

Regards,
Muralikrishnaa r k
+91-[protected]
+91-[protected]

I have asked airtel repeatedly to disconnect the land line and broadband services. They have refused my request and will not process my security deposit refund or generate a final bill.

The airtel rep said to not pay the final bill as aired cannot refund to an international bank. This I have complied and now they are holding my account hostage.

I first made a disconnect request may 27 and asked that they apply my security deposit towards the final bill, per the discussion I had with the airtel rep when I opened the account. This request was refused and the did not close the account.

I did the same on June 22 and requested the account be closed June 25. They have repeatedly refused to disconnect the account and apply the refund as requested. This was the instructions I was given by the airtel representative and they are refusing those instructions. I was told that they cannot refund my deposit to an international bank.

This is in reference to account land line [protected]

Dear sir/mam
My name is umar chaudhary my mobile no. Is [protected]
Airtel deduct our balance three times minimum rs60 from our main account. Airtel gift me 1gb 4g through my airtel app. When we use this 4g than airtel deduct our balance three times. Than we contact to customer care of airtel they says amount will be credited in your sim but amount will not be credited. Than we another trying to customer care and ask to return my balance. They says amount will not be credited it's yours fault.
Plz solve our problem immediately.
(1/2) thank you for contacting us. Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction. Your ref. No. Is cbdmo[protected] registered on 27-jun-2016

This is my 2nd complain against airtel in just 1 month. Service provider who claim to be transparent and customer focused.
I am dealing with this case since jan 30th 2016 where in i have asked for broadband connection and made a cash payment and provided the documents. After following up for several months i have raised a fresh request for the same and this time i made a payment through cheque.
I was following up with them for both the request. Finally i got a call from mr dhiraj that my previous cash payment will get adjusted toward my new connection request so i can cancel my cheque. I also got a confirmation email from airtel that they have received my payment and i got my connection.
But again they have added 1000 as installation charges in my bill. So i am back to the square one. Again i have started email chain explaining the same issue again attached all the documents but same response that they get back to me in 4 days or 5 days etc etc. It has been 10 days already.

Mr dhiraj is just vanished. Not picking up calls and not responding to emails at all. These so called customer service specialist are actually there to increase our pain nothing else. When you need them they are never available.

I strongly recommend that go for some other service provider but not airtel. Pathetic customer service.

Issue is pending from your end since dec 2015. You charged incorrectly and airtel billing system is faulty and always billed customer while it is not in use. I raised complain and keep sending reminder but your team closed most of the sr without customer approval.

If you do not have any solution then please let me know the process of refund.

Follo all week service has been [protected]@rs35.0 for 7days. Txn id n[protected] 28jun16 04:31. Service will be renewed after validity expiry. To deactivate, call or sms stop to 155223. For more services, call 56789 or click http://56789. Airtel.In

Follo all week service has been deactivated on your airtel mobile. Thanks for using the service. For more services, call 56789 or click http://56789. Airtel.In
Sir/madam
Who asked to activate to deduct rs.35/-follo all week service and has been deactivated immediately on myairtel mobile number [protected] without crediting the deducted amount.
. Kindly refund my deducted amount immediately and stop flash messsages
Sir/madam

Hi, this is vishal. I have taken one airtel postpaid mobile connection on 23rd june 2016. The number allotted for me is [protected]. I bought this from sai enterprises airtel store, near chattarpur temple, new delhi. The executive told me that the sim will be activated within 24 hours at any cost. Now today is tuesday 28th june 2016. As of now the sim is not activated. I have visited airtel store more then twice and contacted the 198 customer care more than 5 times. The reply i received is that the address verification on my connection is not yet done. It is not my fault. I dont know why this much delay in airtel for address verification for a single postpaid connection. I thought of taking another postpaid connection from airtel for my mom. Now i dropped that idea. There is no meaningful reply from the airtel store and customer care also. All fake commitments that customer care is working for 24 x 7. I have not received a reply as of now. I got frustrated too much with the way they treat their customers. One customer care person is saying that address verification is not from our side they always said that ask this question from your airtel store

I am not getting sufficient network signals to make calls. People are unable to reach me as most of the time my mobile remain out of network.

my Number : [protected] (Antim Parmar)

Kindly look into it as soon as possible.
Below is my full address :
C4/2, 2nd Floor, Acharya Niketan, Gali No2.
Mayur Vihar-1
New Delhi- 110091
Regards,
Antim Parmar
[protected]

Request is to install network tower in my village. Cause there are so many customers are in our village that are using airtel but we are facing problem with network coverage. So please increase the range of network tower that is 4 km far from our village or install new tower in my village. Details are given below.
Village : muradwala dal singh
Tehsil. Muktsar
Dist : muktsar
State : punjab

I have made rs.500 transaction on 29th may to add max hd all south top up mar-16 top up for 2 months on my dth subcription with account no.[protected]-001. But to my surprise the package has been expired with in 3 weeks on june 19th and the respective channels has been terminated. When i checked i found the airtel has added this same top up 2 times and hence the amount got charged 2 times instead of 1 time.
I have called airtel customer care 3 to 4 times and even send mail to [protected]@airtel.com and also to the nodal office at 'nodal. [protected]@in. Airtel.com' but no action has been taken till now.
Every time i call consumer call they promise a callback soon to resolve this, but to my disappointment i haven't received a single call from airtel on this so far. Attaching the screenshot on airtel online as a proof on the double charge made my airtel.