Airtel Complaints & Reviews

I recharged 3g data-pack on my phone for 575 rs (Nearly 3.5 gb data) just 60 hours back. Today morning it shows your actual main balance is 0 & your data balance is 0 when the fact is, i have used nothing from this data pack because i was having 1.5 gb existing data in my account. How can you do all this?.?, details are: transaction id is:[protected] date :16/06/2016 time :10:54pm my phone no:[protected] bangaluru. At lease, can you people reply back or do you want me to complaint on consumer court portal/website? Apart, i am using data card also where i hardly use 4-5 gb & i get message like you have consumed 50% within first 10 days & next day i get again message you have consumed your 100%. How?. Fact is that i have 10gb of data usage limit. I understand data usage & never use data consuming service like video audio. How to believe you? I have not yet informed my office. If this thing continues, i will complain to my office & close our data cards service with you

I have requested for conversion for Postpaid connection to Prepaid ([protected]) on 13th June 2016 with airtel office in sahakar nagar. Erish M attended us. He said within 24 hr yours connection will be disconnected and you use new SIM ( he gave ) . service got disconnected same day in the night, the new SIM was not activated till 15th June Noon. We went again to this airtel office in sahakar nagar, they gave new SIM stating the old SIM ( 13th June SIM ) is not working, Again we waited for 2 days . Again we went to Airtel office on 18th, I heard the mail was sent for activation but it got delayed. again gave another SIM to be used. Now i am raising this complaint on 19th June, till now it is not activated. I am not able to understand, why this simple job is taking time and 1 full week nothing happen. Poor Service and Customer Service

Hi,

Today I had a balance deduction of Rs.80 on my balance because of few anonymous services that were auto activated/renewed without my knowledge or intervention.

When I called up the customer care 121 I had to wait for 10 minutes to speak to a Supervisor which was of no use. I straight away asked them for an explanation on the deduction of amount, the Supervisor told me that the amount was deducted as a part of some unknown online subscription from a third party and they cannot help it. But, I am very sure that I haven't opted for any such service and this happened for the second time in 2 days. They were just repeating the same information over and over again. So, I wanted to escalate the issue further as the Supervisor neither escalated the issue nor was ready to reimburse the amount deducted without my consent.

Meanwhile the remaining balance I had was deducted as a part of the call charge i.e. 50p per 3 minutes and I asked him for a call back which he denied saying they do not have an option to do that.

Now that my account is on 0 balance, without any help received, I am lodging a complaint hoping my issue gets resolved.

Note : I have recorded the conversation on phone.

Dear sir while am using night store in Airtel *129# I selected 2nd option tht is "night store" in thr I selected 3rd option which I screen shot given below 1Gb 3g data for night, wn I recharged thy applied me different plan which I won't so plz suggest me to get my money back.

While I cald to customer care thy told we don't hav permit to execute that plan while online recharge, then wy thy giving misguided in *129# 2 3


Thank you for contacting us.Hope the concern related to your airtel mobile no #######443 has been resolved to your satisfaction.Your Ref.no.is CEXCL[protected] registered on 19-jun-2016 07:43

I live in nuvem goa .. have used my airtel.number for last 10 years ... and I have received signal here in my room for last 10 years that I have used this number and now for last 1 month I m not receiving signal in my room .. I think that's sorted removing the towers and shutting u r operations in goa ... it's time to move out to a different service provider I think ...
We have moved from edge to now airtel. Trying to give 4g .. forget the 4g I don't get even Proper signal in my room .. i live right next to nh17 and there is a tower just 500 mts from where I live I think but still no signal for last month .. please help out ..w else I m moving to a different provider ..
Really frustrating...

We are a IT related business organisation and using 12 number of Airtel connection for business purpose. One of our staff is leaved at "Bharanikkavu" he is suffering from network issue last few weeks, after that last 4 days not get good network coverage at our business head office at Kayamkulam. We make compliant against this 2 issues to airtel customer care. But till they are not fix the problem. This incident loses some of my customers. Our details as follows:

Netway solutions
Malayakkal siya building
ONK Junction, Kayamkulam, Kerala
Phone numbers:[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],

The airtel has started deducting rs 35 every week from my mobile account for some modelmania w service.Inspite of repeated requests for unsubscribing the above service on their number 1552230, they are not ready to unsubscribe. Kindly help.
When i ask them to discontinue the above service, they avoid it on some or the other pretext.
This is continuously causing me mental agony and pain due to financial burden. I'm a retired senior citizen.
Kindly get this modelmania w service stopped. Thanking you,
Yours faithfully
Ram naresh

Im a airtel postpaid customer due to some genuine problem was not able to pay bill i requested her will pay on monday the girl named as rakhi called from [protected] she started a abusive language it's shame a employee of reputed company talk in abusive language with the customer
Pls request you to take action against it
Regards
Rakesh gaikwad
[protected]

I want my airtel broadband connection to be disconnected asap. I have both mailed them and called them. I didn't get any reply for the mail i sent. When i called them they said they cannot disconnect my connection. I am the consumer and so i decide whether i want it or not. And i want it disconnected because i am moving to a new place and i don't need it anymore. All my payments are cleared.


Name - sankha maitra

Fixedline number[protected]

Dsl no[protected]_dsl


I want it disconnected immediately. Thanks

My Service has not seen 4G speeds for months. Ever since Airtel has had 3G access, there has been no 4G service at my home. I have been charged 4G rates constantly for months even though the service is not provided. All the complaints I raise with Airtel get closed with lies saying that the service has been confirmed. This is done without any engineer visit or resolution. They simply lie through their open issues and mark them closed. This has been happening constantly for over 4 months. Airtel is not adhering to their service and lie through their open complaints and find a way to close them. The most recent complaint id is - SR69826707. They have closed this saying 24Mbps was recorded when even 2Mbps could not be recorded. This is day light robbery. How do I take this forward? I need to sue Airtel.

Am facing issue of call being dropped very frequently and zero internet connectivity since last 2-3 weeks. Have complained to airtel on 13th June 2016 ref no. 69815797 regarding mobile & internet services not working at my office location in Mohan Estate, Delhi. Service engineer visited site but gave no positive response on complaint. Complaint still not resolved as on date. Called airtel consumer care again today they ensured that the complaint will be closed within 24 hours. Later I received call from airtel by Mr. Naresh Kumar who confirmed that there is an issue in network in this location but anyhow call status needs to be changed to resolved as they do not know the definite time for resolving network issue at this location. This may be because airtel claims that it resolves the issues within time-frame of 4 days and hence they are in hurry to close it without any resolution. He also asked me to visit airtel store and get the complaint registered there again. Am very surprised to see this type of reevrt by Airtel. Had a very bad experience. Issue still remains unsolved and I don't know whom to approach as am facing a lot of difficulty in personal & official communication due to worst network.

Ashish Chauhan

I have been using an Airtel number [protected] for all my communication for over 10 years. Every contacts including registered mobile number (banks for OTPs, life insurance, home loans, hospitals, bills including credit card bills etc etc.), apart from my contacts have been registered with this number.
I had to go outside india for a short period during which time I didnt use my mobile to make outgoing calls or sms.
Airtel asked me to maintain sufficient balance of Rs 20 so that the service is not disrupted(I have email proof and sms proof from the Airtel mentioning about this policy and can produce on request).
On 7th May they teminated the service claiming insufficient balance. But on 6th of May I did a recharge of Rs 310/- using my credit card(statement of which Bharati Airtel has accepted).
I had sent several emails to Airtel regarding this, but they say once terminated the number cannot be restored.
Sir I have had to bear a lot of problems financially e.g. not able to use my credit card for online payment(since cannot get One Time Password which is sent to the registered mobile number). Due to the same reason I have not been able to pay my bills and have caused me huge lot of financial and personal problems since now I have to come on urgent basis back to the country to update my contacts.
Inspite of requesting them through several emails, all that send me(everytime) is the standard reply that the service cannot be restored.
Sir, I either want the number to be restored or they pay compensation for all the loses I have had to bear due to the service being terminated.
Kindly help me get justice.

Dear air tel

Iam execs-sting customer airtel

I book new connection broad band to u r airtel rep mr. Suresh
(Ph : [protected])
At may 30. He promise next day i get connection. (In front of my house only
Airtel line is available he said)

He collect money 1000 rs.
He give one ref : tnpc 777191

Still day i not got any connection
I make call so many time he not pick up my call - no response.
Kindly take care this issue


Nobody could not not take care

We have around 10 mobile connections from airtel for our office staff and around six 4g broadband dongles. Most of the mobile connections are under airtel corporate group. When we use these in our office at morivali midc, ambernath w, thane district we experience the following:

Mobile connections (Even if network indicator shows full strength)
1. Unable to pick up incoming calls
2. Call drops mid conversation
3. Call goes blank for 3-10 seconds frequently between calls
4. Only edge 'e' internet connection available which disconnects whenever we pickup a call.

With mobile connections we have been facing internet issues from quite some time and several complaints were registered from my personal airtel number (98xxxxx582) on aitel customer helpline but there was no resolution on this.

Now since 3-4 days, we are facing problems even with the calls. There is either a call drop or call goes blank during each call. We are sometimes even unable to pickup incoming calls. We are facing this problem on all airtel numbers.

We registered our complaint on "[protected]@in. Airtel.com" and followed up a couple of times but without a solution.

Airtel has numbers registered under corporate group but how do they expect us to conduct business if we are unable to make a single call without call drop.

I hope airtel looks into this and resolves this issue asap.

Ps: screenshot of my mobile showing full network and 'e' internet connectivity.

Hi Team,

this is to inform you that i use a Airtel prepaid connection ([protected]) on that number i activate a caller tune on 15 June with a song charges which was deducted that time overall 90 rs. included with 90 days subscription of caller tune and a song.

after that on 18th June i change my caller tune again my subscription charge was renewed 20 rs. for 20 days and last subscription was cancelled automatically why it was happened.

if i already paid subscription charge for a long time then why it was deducted again

so irritating.

Do Need full ASAP.

Regards,
Deepak Sharma

I was using 3G service from airtel.It is a postpaid connection.But I stopped using internet one month ago.Still this month I got a bill amount 5061.43.and It go automatically deducted from my airtel money.I want refund because I never use it.Otherwise I have to leave airtel.So I am writing this complaint in consumer complaint.Airtel customer care executive please contact me and give me the refund.My Mobile number [protected].

Dear sir/ madam,

This is to bring to your notice that on 7th june 2016 a recharge transaction of rs. 253 has been deducted from my icici account[protected] but due to some technical error there was failure in the process of recharge. I immediately received a message from 121 that my money will be credited in my account within 7 days. Sadly so far i have not received the same. Kindly look into the matter at the earliest.
The online recharge transaction id is 546745

Thanks & regards
Tulika saikia
Ph no. [protected]
Email: saikia. [protected]@gmail.com

Complaint on airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)
Dear airtel customer care executive
I am using airtel prepaid number ([protected]) since from last 4months and i need airtel prepaid mobile number all calls list (Dialed, incoming, outgoing)

Kindly get the information about the airtel prepaid mobile number (+91-[protected]) incoming, outgoing calls list information
Please make sure that send me the calls list as soon as possible and i am waiting for your reply...

Hi,

In the morning while i was sleeping, i got a message from airtel that rs35 has been deducted from main balance, for fashion bunny 7 days subscription. I panicked coz i didnt subscribe as i was sleeping nd my phone was on table. I immediately tried to cancel it. I am not a sleep walker and definitely there's no one around. Please unsubscribe and refund my money because i didnt subscribe to fashion bunny; never heard of this subscription before.

I tried calling 198 customer complaint but the customer care executive (Amulya ku sahoo) was very rude. He didnt help me in getting my refund.Initially he told it was done by accidentally by isp provider.

This is regarding the Airtel Account No. [protected], which i received when
i applied for a new connection on 02/06/2016 after getting confirmation of the
connection feasibility by the sales executive and airtel relationship centre.
Therefore, this sales guy from Airtel Relationship Centre visited me and
collected the documents and the cheque (Cheque No. 41671, SBI) for Rs. 5900
including the 6 months connection charges. He committed that the connection
will be done at my residence Anandnagar cross
road, ahmedabad - 380015 by Saturday, 4th June 2016. However, on 4th i was
informed that the connection is not feasible at my residence due to some issues
evn though i was told earlier that the connection is feasible at my place.
However, i asked for the refund of the charges i paid earlier. They told it
will be refunded within 2-3 days. Later upon calling customer care, i was told
to apply for refund online on "airtelonlinerefund.com", which i did on
11/06/2016 after waiting for a week regarding the refund. The reference no. for
online refund application is "AOR0c4e96". It was written that the refund would
be processed within 2 days and still it isn't. The customer care complaint No.
is "68936040" and "68981868". I have not heard from airtel or the sales person "Mukesh" who is
not even picking up my calls since then and i have no idea whatsoever about the
refund.

I have been keeping patience on the same but if airtel is not going to do
anything about it and leaves the customer without even an acknowledgement and
not refunding the payment, Unfortunately, i will be forced to take other
actions.

Please acknowledge and refund the amount at the earliest.

I have already contacted Airtel Regarding this through mail & calls many times.