Airtel Complaints & Reviews

Dear sir/madam,
This is with regards to my no.[protected]. I had a outstanding bill of 3500 for jus a month. I started receiving calls frm the recovery dept. No. [protected]. The girl literally threatened me pay up immediately or else we will permanently disconnect ur no. I[censored] c my bills i have been paying approx.1700 every month. I jus paid 1200 now n am suppose to pay 1900 by today only but the girl from tht recovery dept. Is calling at least 100 times in 30min interval on my alternate no. And threatening saying “kardo payment with in 5 min nahi toh ghar par aadmi bhej dengay n hungama hojayega, fir no. Bhi permanatly band kardungi fir leke ghumna apni mummy ka phone” wat sought of recovery is this to a one month old bill and even whn the customer is paying up. This is the dilect:hamare pass aur koi kaam nahi hai kya”. I asked for the supervisor she said waseem khan.. Not available.. Im cacalling from airoli mumbai…to add to the insult the lady called my mother saying aapko sharam nahi aati…i wish i would have jus been thr would have tht ladies case.. Is this the way to talk…

I regret to inform u that i[censored] hire such people then im sorry airtel as a brand is degrading ur standards.. It feels like im living in a gundaraj era and using a local gully network…. Pathetic…..

I would definitely pay it.. N think of porting it…..

Not at all thankful,

Jason george…

Hi,

I am an airtel pre-paid user. Last week i swapped my 3g SIM with a 4g SIM. Since swapping I am not getting any incoming calls nor am I able to make any outgoing calls. I had put my airtel SIM in another 4g compatible handset and the issue was still the same. Whereas when i have inserted a vodafone 4g SIM in my cell it seems to be working perfectly fine. Moreover the airtel customer support is very non-co-operative.

I had swapped my SIM from an Airtel Store in Airoli the sales persons present at out there are not at all customer friendly. It seems its a pain for them to handle Customers.

A simple swap from 3g to 4g has resulted in me wasting my 4 to 5 hours in getting my issue resolved. Still the problem persists.

Airtel's quality of service and network has really degraded over the past years. The most important point being its shown that 4g is available everywhere whereas in a city like Mumbai we face for airtel network connectivity.

AIRTEL No :- [protected]

Sir,
I want to know is that the indus towers have any project in madhya pradesh in perticular jabalpurfor installation of 4-g network roof top towers.

Beacuse some body approch me for installation of roop top towers for bharti airtel company. He promise to give rent of rs. 30500/- per month and advance of 12 month rent, for completing th formalities he want rs. 50000/- for insurance, and other permission work. Till date i have not paid any thing to him
He is calling from mumbai his email address is [protected]@airtelbharti.In
And mobile no. [protected] name alok pandey from delhi airtel.
Please advise me what to do.

Hi,

Its been more than 2 year I have been using airtel service provider in mumbai(Goregaon east) office location is malad west.
Signals r too weak to even talk. I face hell lot of network issues. Most of the time i get number not registered on network or out of service area.

I also switched to vodafone no use. None of the companies r providning good network in Mumbai.

Sir my name is shivam on 18 june 2016 i git a call from airtel company he said you will won 5 lakh rupees and pulsar so please vfill the form fee is 350 rs then he said next day your amount is very big so pay the tax 5200 rs and then he said give me account no then he said next day your account is not complete for this big amount so you will pay n6300 rs then he said me next day aab aapko kush nahi milraha hai or galli di so please do some thing take action for him my contact no [protected]

Intially when i asked for a new airtel connection, i got it after 25 days. each time i call them they are saying its a cable fault issue it will be resolved with in 2 days. but i got t only after 25 days.
late when i shifted to some other area and i asked for shifting of my connection. it's very bad experience for me. same thing repeated for me as they are saying same issue cable fault.
its been almost 15 days since i asked for shifting of connection. its not yet done.

guys please dont go for airtle broadband/mobile connection. go for other networks like ACT or heathway or some other network. compared to airtel they are far better.

I received a message stating "MYPLEX MOBILE TV service has been [protected]@Rs45.0 for 10days. Txn ID S[protected], 23Jun16 11:45. Service will be renewed after validity expiry. To use, Click http://www.myplexnow.com (data charges apply). To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in" which was not activated by me. When I contacted Airtel Team they said that this was deliberately activated by me and said that my balance won't be returned. So please help me.

I hv got a duplicate sim and it has been activated but i am unable to send any messages or use any services other than call. Call is also not going on all numbers like my second number is [protected], and i cant call on it. Kindly help. Also i am unable to use *121# or *567#. I am also not getting any messages from company of recharge or anything.
My no. Is [protected]

Hello Team,

I am not able to access proper airtel network in location. I already raised one complaint but it was closed without customer confirmation. PR[protected].
If any one person calling me during that time it was out of network, I am really unsatisfied with airtel network, I already port into airtel network but looking bad network.
sushant
[protected]

I am using airtel no. since 3yrs haven't cross checked any bill but lastly when i checked out my last 3-4 bills there were amount mistake and extra charges implied. customer care transferred my call to the senior for concern department but he also couldn't satisfied my query and later on they asked me to wait for the call from their account department.

I have been using airtel IPTV for last 11 years and till now no one has notified about IPTV shut in Delhi. I just read here about this abrupt closing of operations. Being a consumer, i want compensation from airtel as i do not want to switch to dth but continue with IPTV only. I use IPTV +broadband +fixedline on a single bill and I'm not sure how Airtel will fool us. How will they divide the charges if they close down one of them. Why should I continue with Airtel when i can get broadband and fixed line from better providers.
Closing on services with 1 month notice is not justified as I need a better window to search for options.
I demand compensation from airtel instead of switching platform or else I have enough proof to go to consumer forum as airtel is planning to cheat consumers.

Airtel - you cannot close down services without notifying consumer and giving them enough time to look for options and offer switch to your platform only which is a clear cut case for forgery and trying to fool customers to create monopoly.
If you offer services but cannot sustain them, better quit this telecom domain.

Highly disappointed with airtel.

I pay Airtel broadband for 16 MBPS of bandwidth. For the last 20 days I have been receiving between 1 and 10 MBPS. I have lodged two complaints with Airtel. I have escalated to the Nodal officer, and the Appellate officer also. Airtel has not resolved the low bandwidth issue, even though I am paying for 16 MBPS. Customer care just marks the status of the complaints resolved when the problem still persists.

Complaint on June 3: 68552538
Complaint on June-12: 68894388
Email to nodal officer on: June-13

My broadband user id: [protected]_ap
Relationship number is [protected]

Airtel needs to do two things:
1. Fix the problem immediately.
2. Refund payment of one month.

Recently i have lost my android phone and so when i approached AIRTEL outlet at ghatkopar west near R city mall, they asked me for my id alongwith Rs 25 and have given a new sim and when i activated that it number changed from [protected] to [protected]. this is height o[censored]nprofessional and callous attitude.

Moreover when i contacted Airtel customer care it took me 20 minutes to explain him my problem and was given idiotic reply to port my number and nothing can be done, go and meet once again to the outlet of airtel store..


Kindly sort out the issue at earliest..

Today i am having bad experience with Customer Relationship Center Nariana Vihar New Delhi.
There was no one available for any assistance, i waited there for almost 15-20 minutes and no one bother to assist me.I went over there to upgrade my 3G Service to 4G but getting pathetic service at the center.

I was standing in front of the service desk to ask my query and the person just walks aways without any excuse, its a simple curtsy you should ask a person with a simple words like please have a seat i will assists you.
I felt so disparage and approces to the next desk and the guy was busy on the phone hence i waited over there till he fineshed her talk.After conversation on phone i ask the guy name Shiv can you please help me and the guy didnt bother to answer anything continuosly ignoring me, i still waited for next 5 mins hope to get the answer of my query and again ask the same question and again not received any positive response from the relationship guy.

I am stunned that at the relationship center these type of employes are working who manners of the customer handelling and such a unethical behavior towards the customer make me feel so trivialize.

This was the second time i visited that center and again such a awful experience makes me feel not to use any futher service and new service of Airtel.

Thanks for such a disreputable relationship center at my location.

Regards,
Shahnawaz Rahman
er.shahnawaz.[protected]@gmail.com

Hi team,

Airtel has come up with a new scam called the open network. Which basically means how many towers airtel has in your locality and it's network strength. They claim to be the first brand to do this but vodafone is already doing it. They are misguiding their customers by calming themselves to be the first open network. Irrespective of anything their network is extremely poor across india.

They are giving 3g services in the name of 4g and 2g in the name of 3g. They are manipulating their customers by doing such promotions and not focusing on their network. Poor network coverage, bad data connection, call drops and wrong promotion strategy are the main reason why i'm filing this complaint.

They are taking their customers for granted and not evening paying attention to their expectations and complaints.

It's my humble request for you to look into this matter seriously. I have certain proofs regarding the same. Please keep me informed. Thank you.

Regards,
Vikas
[protected]

Hi

I did a recharge of rs. 104 on 05 june 2016 12:12am on myairtel mobile app. The transaction failed, rs. 104 is deducted from my bank account and i didn't received the recharge benefits.

Here is the transaction details:
Transaction id: 128715
Transaction date and time:[protected]:12 am
Transaction amount: 104.00 inr
Mobile number: +91-[protected]

Despite sending multiple emails to airtel and sending all the required information to airtel multiple times i didn't received the refund till yet, instead they are keeping me in loop and everytime they are asking me to register a new complaint. I am attaching list of complaints registered and closed without any solution. Please see attached images for list of complaints i registered with airtel.

I approached airtel nodal officer as well multiple times but they did the same thing and its 17 days i didn't received any refund till yet. Please help me on this.

Regards
Dinesh kumar
+91-[protected]

Hi
Greeting of the dayh!!
my name is Babita, fixed line no is [protected]and the complaint no. is [protected]. we dont know his name but he is very cheater person which your company send for our service but he is not taking our call from last one week and when he attend call then said i am coming one an hour but still we are waiting so i humbly request to your company plz don't put this type person who don't take responsibility.and reduce your company reputation.
Note:-
Its been one week and my landline & broadband is not working. I have lodged the complaint many times but no action has been taken yet.
so i requested plz send any good service boy on this address: plot no-24/8, industrial area ph-2, Chandigarh. consignor person Mr. Deepak and his no is-[protected]. so plz take any action and solve this probelm we are suffering big problem form last one week, , , plzzzzzz

I am writing this latter after reaching you several times before but every times i got excuses from airtel instead of any solution.
I am using airtel ph no - [protected] from last 4+ years & regular doing payment without any fault from my site.
Being the user of airtel i am suffering from your 3g services toooo. Much. I am getting charged for 3g services according to my plan but its hardly works 3g.
I had also made several complaints regarding this issue i. E.
Complaint no date
[protected]/05/2016
[protected]/05/2016
[protected]/05/2016
Po[protected]/06/2016
[protected]/06/2016
This is shameful that being a telecom industry which is pure service industry customers is suffering alot. While promoting in the world for best service providers.
I had changed my sim twice as per instrusction 10 months back, i had changed my mobile too/ setting & everything which i can do as a user. Or as
Advised by u people to off/on phone, to remove & insert sim/to clear sim/to replace sim/to replace phone. Bla bla bla... But still no 3g network available
In allahabad uttar pradesh location as per my billing address.
Also, in most of the areas airtel do not have 3g networks, even the locations & towers which are reflected in your site does not have 3g connectivity networks. I have cross checked with airtel operators & engineers too.
Also one of your executive advise me to swich the airtel if i m not satified.. Is this the solution for users...??
I just simply wants the 3g network which is not working, either stop the 3g services in allahabad location as stop making fool.

Hi this is kumar.
When i woke up in the morning i received a message stating that  $$ HOT CHILLIES service has been [protected]@Rs99.0 for 30days. Txn ID N[protected], 22Jun16 08:42. Service will be renewed after validity expiry. To use, Click http://180.179.103.247/opat/sub/?id=1172 (browsing charges apply).To deactivate, Call or SMS STOP to 155223.For more services, call 56789 or click http://56789.airtel.in $$ . Ftwe seeing this I deactivated the service. Later i called to customer care and asked him, He said YOUR AMOUNT WILL NOT BE REFUNDED., BUT I will deactivate this service. I told him that I've stopped it. According to your customer care service executive he cant help me becoz the service is from hot chillies and the money cant be refunded. I told him that i didnt opt for any service., but he refused to refund the deducted amount rs.99. More Important he said that he has no record to my previous communication...

Hi,

My name is Abhishek Verma, fixed line no is[protected] and the complaint no. is 69187434

Its been one week and my landline & broadband is not working. I have lodged the complaint many times but no action has been taken yet.

Mr. Ashish came to my address on 20 June at 12 Noon to see the issue and said it will be resolved within 2 hours. Then I called him up at 3 PM and he said we are resolving it and it will be done in 1-2 hours today at the max. I again tried to reach him at 5 PM then he stopped receiving my calls.

On 20 June, got the no. of Mr. GAGANDEEP, [protected], I called him up but he sent a message to text him as he is not able to receive a call. I sent him a text message with all the details but no revert from his side and no action taken. and similarly to MR. Ashish he didnt picked any calls after 20 June as well.

On 21 June, I got the no. for Mr. Harjot Singh, [protected], I called him and told him about the issues I was facing and he told me the same thing that we are looking into the issue and will get it resolved within today by any means. I again called him at 3 PM to check the status but he didn't picked the call. Tried again but no answer.

Today is 22 June, no action has been taken and the issue is still persistent like it was a week before.

Now I would like to know "IS THIS THE SERVICE AIRTEL IS PROVIDING TO THEIR CUSTOMERS ?" EVERY OFFICIAL STOPS TAKING THE CALLS DENYING THEIR RESPONSIBILITY.

IF IT IS SO, I WOULD LIKE TO DISCONNECT ALL MY 5 CONNECTIONS WITH AIRTEL AND WILL GO FOR SOME OTHER BETTER SERVICE PROVIDING OPERATOR. THERE ARE MANY OPTIONS AVAILABLE IN THE MARKET.

THERE HAS BEEN A MASSIVE LOSS OF MY BUSINESS DUE TO AIRTEL'S CARELESSNESS AND IGNORANCE TOWARDS ITS CUSTOMERS AS MY WHOLE WORK IS ONLINE AND I HAVE TOLD THIS TO EVERYBODY I HAVE COMMUNICATED.

I AM NOT GOING TO PAY ANY BILLS FOR THIS KIND OF SERVICE AND WOULD LIKELY BE GOING TO CONSUMER COURT FOR COMPENSATION OF LOSS IN MY BUSINESS DUE TO AIRTEL'S POOR SERVICE.

Thanks,

Abhishek Verma
[protected]