Airtel Complaints & Reviews

My mobile no- [protected]
I’m an Airtel prepaid 3G mobile Internet user. I was recharged with Rs 655 Plan and was enjoying a proper 3G speed but after My 3G plan (3GB data ended) suddenly it slowed down to below 0- 2 kbps. I’m using Rs 655 data plan, got 3 GB 3G data and After I should get at the speed of 80kbps (unlimited). I used 3GB data at good speed. But as the 3G data ended the network is lost and speed slowed down 0-2 kbps. Please solve this problem, I’m not able to use Internet even Cant open Google and also Network is too slow sometimes all signal were lost.

I am facing this problem since last 06 days, I also have registered complaint regarding this on customer care 198 ( complain ref no. 88361 & 48121) and talk to Mr Gaurav (Senior Supervisor) but nothing has been sorted till date.

This type of problem I also faces 04-05 months before in this Rs 655 plan and that time also the complaint was not sorted and they send the msg of complaint has been resolved. I also communicate through mails but the whole process takes the 1month time and my plan got ended.

AIRTEL SERVICE IS KNOWN AS GOOD NETWORK ACROSS ALL OVER INDIA.
BUT THIS TYPES OF ISSUES MAKE THE POOR EFFECTS

Another worst execution from Airtel. Surya([protected]) is the guy who called me several times from Airtel and explained about 'My Plan'. After several call, I've agreed to migrate my Prepaid SIM to Postpaid. Next day(6th March 2014) some sale's guy(Bhagyaraj - [protected]) came to my office to collect the ID proof and Security deposit money (Rs.300). He didn't give the SIM card but he promised to give the card on next day. Without getting any confirmation from me they've blocked my Prepaid number. Last one week my business and personal calls got blocked. Who is responsible for this? I need clear response on this. And I've lost my business because of this. Here is the facebook thread regarding this : https://www.facebook.com/AirtelIndia/posts/[protected]?comment_id=8002915&re...⇄

My Airtel data card, despite the Connection Manager showing full signal strength, doesn't stay connected to the Internet for long. And this happens on a daily basis for a good part of the day, mostly during working hours when my Internet necessities are higher. I have contacted the Customer Support toll free number numerous times. They always provide the same solution: delete temporary files using the Run command and then clean files using Disk Cleanup. If that doesn't sort it out, they redirect the call to some kind of 'senior', who tells me to change the Network preference (WCDMA only) in Connection Manager settings and then do a manual search for networks, and select 'Airtel 3G' from the list. This has happened more than four times. Then the 'senior' would tell me he can't help any more, and that a complaint has been registered, and that I will be getting a text message and a call in the next 24 hours. Neither the text nor the call ever came. To start with, this is how the Connection Manager looks like. Notice the signal strength. Also notice the Error 500 on the left pane, which is the advertising pane. The error is due to no Internet access, although the software is connected. https://dl.dropboxusercontent.com/u/26494507/screenshot1.png Now please let me show the order of events with timestamps. 18:25 - I connect the data card, and the Connection Manager pops up. Hovering the mouse over the signal bars shows a 97% signal strength. https://dl.dropboxusercontent.com/u/26494507/Untitled.png 18:26 - I have clicked the 'Connect' button but the software refuses to connect. This happens at this time of the day almost everyday. https://dl.dropboxusercontent.com/u/26494507/Untitled1.png https://dl.dropboxusercontent.com/u/26494507/Untitled2.png 18:28 - Finally connected. Airtel welcomes me with its pop up page. https://dl.dropboxusercontent.com/u/26494507/Untitled4.png 18:29 - Reddit doesn't open. The rest of the tabs were open before the connected to the Internet. https://dl.dropboxusercontent.com/u/26494507/Untitled4.png 18:30 - Google opens. https://dl.dropboxusercontent.com/u/26494507/Untitled7.png 18:31 - Reddit opens. https://dl.dropboxusercontent.com/u/26494507/Untitled8.png 18:35 - Gmail doesn't open. https://dl.dropboxusercontent.com/u/26494507/Untitled10.png 18:36 - Google opens. https://dl.dropboxusercontent.com/u/26494507/Untitled11.png 18:39 - Youtube doesn't open. https://dl.dropboxusercontent.com/u/26494507/Untitled12.png 18:42 - Speedtest.net opens, but test is timed out. https://dl.dropboxusercontent.com/u/26494507/Untitled13.png 18:43 - Speedtest.net test timed out second time. https://dl.dropboxusercontent.com/u/26494507/Untitled14.png 18:45 - Speedtest.net test finally successful. https://dl.dropboxusercontent.com/u/26494507/Untitled15.png 18:53 - Dropbox doesn't open. I wanted to upload the screenshots there. https://dl.dropboxusercontent.com/u/26494507/Untitled16.png At this point, fed up with the pathetic connection, I went out for a stroll and left the Connection Manager connected. I came back after about an hour. 20:08 - Outlook doesn't open. https://dl.dropboxusercontent.com/u/26494507/Untitled17.png 20:10 - Youtube doesn't open. https://dl.dropboxusercontent.com/u/26494507/Untitled18.png 20:15 - Still can't upload the screenshots to Dropbox. https://dl.dropboxusercontent.com/u/26494507/Untitled19.png 20:59 - Almost 9 and no Internet. https://dl.dropboxusercontent.com/u/26494507/Untitled20.png It only grew worse with time. I usually top up for the 12GB plan; twice a month due to my heavy usage. So I'm paying 3, 000 INR a month for this pathetic service. I have seriously never felt more cheated in my entire life. Today I'm not even going to call the horrible Airtel people. I'll just wait till I have Internet and then post it.

Hi Team, I have converted from postpaid to prepaid on 18nov2013. I need to get refund of Rs.2550/- . They informed me that i will get a cheque in 45 working days. more than 3 months passed away...am unable to get back my money...if i pay my bill 1-2 days in delay you may charge fine of 100Rs extra. But you haven't refunded my amount till now...will you pay fine now...Please justify my question... My Number: [protected] Regards, Pavan Yennampelli.

My airtel number is [protected] & balance has been deducted by Rs.100 2-3 times even though I have not used for any outgoing/incoming calls or messages in the last 2 weeks. Today I got a airtel service message mentioning "Last call cost Rs.100". How the hell can you make such a deduction? Is Airtel run by a bunch of Burglar ???? Go sell your company to some good businessmen if you cant get profits from operations. On what basis have you deducted the amounts. I need an explanation and I need to receive my INR 200 credited back to my account? Just because I am on International roaming, does that mean you at airtel begin to loot customers like me who have balances in the prepaid accounts???? REFUND all the money you have deducted by way of such nasty looting immediately.

Arround 1 month ago i have dropped many times a request for restallation and after restallation i am facing no signal problems. i called your customer care a lot of times but they are telling different 2 types solution like just on- off the set top box, and so on.in starting the problem was not more but recently its become very big. i again called to customer care but they told your address is not update so it will take time. i am very much dissappointed from the service. Honestly told I am not interested to continue airtel services if same problems will continue. Thanks Gyan P. Singh [protected] [protected] ID-[protected]

I changed from Airtel prepaid to postpaid in November 2012 by paying a security deposit of 500 Rupees. When I asked for a bill, the representative in the airtel relationship center(Pedda Waltair, Visakhapatnam) said that they will refund it back either as 100 each for three consecutive months or when I exit. Ok, Fine looks good I proceed to take a connection. So far so good, I got the first bill with no refund in it. I called the customer...

hello sir, I am here for asking your help. Just few minutes back I was recharging my airtel no [protected] but instead I mistype a wrong no [protected]. I wouldn't have made an issue if it was 100-200 bucks but I recharge for. rs 949 which is a big amount for a student like me. please kindlylook into this issue and solve it. can u please reverse the recharge into my mobile no account. I am superbroke now. I know dat the airtel company won't let their customer down. please solve it please.

I would like a file a complaint against Destiny Infotech a branch of airtel situated at bhishmapitamah marg, kotla mubarakpur, delhi-110003. They have not delivered the sim card order placed to them on 03/02/2014 . Receipt number:001156. The employee with mobile number [protected] has been rude and has been avoiding my calls for the past two days. The branch has also taken a security of Rs:250 and have done nothing to resolve the matter. All they keep saying is that it will take time. I hope this matter gets addressed as soon as possible.

Dear Team,
I have been using airtel mobile service since 2008 where inthe bill plan was airtel advantage 99 with GPRS 199(Unlimited plan).
But the bill plans were changed without any kind ofinformation to me which has resulted in heavy bill.
1:- The bill plan was AIRTEL ADVANTAGE 99 when i opted forthe connection till the september (2011) billing cycle of 17th aug 2011 to 18thseptember. But suddenly airtel has changed the bill plan to Bajaj Allianz CUGplan without any intimation from 16th oct 2011 onwards.

2:- I had been using the 199/- GPRS unlimited plan since Iopted for airtel mobile service in 2008. But on 8th Jan 2014 airtel changed theGPRS plan to 98/- (2gb)plan without any information. I came to know about thechange in plan when I called up the call center around 10th feb to enquire whymy GPRS connection was not working. There also they informed that the internetusage has gone up to around Rs 8000/- so the net connection has been blocked.

I have raised my query with callcenter person how the billplan has been changed without any information and if my credit limit per billis 5000/- howcome the precent bill has gone upto 8864/-.

I have been writing mails to airtel since 24th Feb 2014 butthey always revert as "we are looking into the matter and the same wouldtake time.

I have airtel postpaid connection with me and already i have been informed abour MNP but all time Airtel is denying MNP request by saying wrong MNP cod and or Contractual Obligation. Now today 11th March 2014, i ring up to customer care [protected] but executive said that we have not any data of your connection and you need to call 59059 but thats wrong number by him. Without using sim card i am getting heavy bill. all time denying MNP request. Idont want Airtel services and want to stop the same immediate to avoid loss in future.

I raised a request for 2g pack deactivation for mobile no. [protected] on 4th march 2014 in the evening around 7 PM. CCR confirmed me that your pack will be deactivated within 1 hour and no other information provided. Now Airtel people generate bill of Rs.4733.73 and barred my outgoing services due to excess usage. When I spoke to appellate authorities I was SHOCKED TO LISTEN that in 1DAY on date 4th March, my bill got generated to approx Rs. 4733.73(Rs. Four thousand seven hundred thirty three rupees seventy three paisa) against my credit limit of Rs. 1000.00 (Rs. One thousand only) and they (Airtel India) themselves took decision to disconnect my services of their own even without any intimation or prior warnings. Reason given by Airtel Indian Customer care was my GPRS plan benefits are till 3rd March which is IMPOSSIBLE because I raised a request on 4th March in the evening around 6-7PM because I don’t want to charged for next billing cycle. Charge Rs. 4733.73 (Rs. Four thousand seven hundred thirty three rupees seventy three paisa) in unbilled amount in one day is baseless as It is not possible that someone will use 2G internet for Rs. 4733.73 when there are 3g services available in 10 time lesser amount. And secondly, If my credit limit is of Rs 1000 then how come my bill generate for 4733.73 If you people don't gave full Information to me then why should I suffer or afford excess billing as a customer. Why Airtel decided to freeze my account at Rs.4733.73 against my limit of Rs. 1000.00, why not at Rs.600, 800, 1, 000 or any other figure. My credit limit is Rs. 1000, I have not received any information that I have exceeded my credit limit and suddenly next day my unbilled amount become Rs.4733.30. I have used my internet before deactivating my services; there is no sense of charging for the whole day usage and also Customer care representative doesn’t inform me anything like this. I have also attached the screenshot of message I have received at 7:45 PM that my internet pack has been deactivated. If they have deactivated my services at 7:45 PM than how come they stopped giving me the benefits of 2g Pack from 3rd March. I have used total 778 MB in a month, although I was offered 2GB internet with 80kbps after that unlimited free data with 40kbps speed. Airtel is mentally harassing by generating fraud bills and Stopping my outgoing services.

Dear Sir, On 9/03/2014 I called AIRTEL customer care executive to enquire about Dynamic IP Internet Broad band connection as I am an existing customer. As I cannot jump directly to DYnamic IP broad band so thought to enquire few things. The PLAN and TARRIF.The Customer care by name Mumtaz spoke and made me to wait by saying the system is slow. And later asked for my account no. as i did not kept i told to give me 2 minutes time and gave. Initially she told me that 16mbs speed is there then i asked for 4 mbs and its rate and later asked for 2 mbs and its rate. As a customer i would like to go for lowest rates as my income depends on internet. Although she gave me full reqired information, as I was about to dsiconnect she was commenting to her collegues saying "ABBA KYA DIMAK KHAYA RE..." If the customer care does not have patients to answer then what is use. It is absolute hurting the customers mind next time we have to think 100 times to call a customer care service for any querry .Balaji[protected]

I applied for Airtel Broadband in Mettuguda, Hyderabad on 6th March. The Airtel Representative (Raj Kumar - [protected]) came, filled the form, took the money (Rs 1000) promising me to install the connection by next day. Since then I have been following up with him, trying to calling him. Everytime he promises to install within " 1 hour" or "Next day" but never comes back to me. I have not even received registration message from Airtel. I called Airtel Customer Care on 9th, to know my status. The person says my broadband connection will be activated and installed within 24 hours. Next day, I called customer care again. This time they say that it will take another 4 days. And the original guy Raj Kumar and his team manager Venkat ([protected]) doesn't bother at all. This company and its representatives is full of fraud and false promises. I don't need this connection anymore and need my money back. Kindly advice the suitable action. Regards Anup

Dear Sir, On 9/03/2014 I called AIRTEL customer care executive to enquire about Dynamic IP Internet Broad band connection as I am an existing customer. As I cannot jump directly to DYnamic IP broad band so thought to enquire few things. The PLAN and TARRIF.The Customer care by name Mumtaz spoke and made me to wait by saying the system is slow. And later asked for my account no. as i did not kept i told to give me 2 minutes time and gave. Initially she told me that 16mbs speed is there then i asked for 4 mbs and its rate and later asked for 2 mbs and its rate. As a customer i would like to go for lowest rates as my income depends on internet. Although she gave me full reqired information, as I was about to dsiconnect she was commenting to her collegues saying "ABBAA YE KYA RE DIMAK KHAYA ..." If the customer care does not have patients to answer then what is use. It is absolute hurting the customers mind next time we have to think 100 times to call a customer care service for any querry .Balaji [protected]

Dear Sir, On 9/03/2014 I called AIRTEL customer care executive to enquire about Dynamic IP Internet Broad band connection plan and tarrif as I am an existing customer. As I cannot jump directly to DYnamic IP broad band so thought to enquire few things. The PLAN and TARRIF. The Customer care by name Mumtaz spoke and made me to wait by saying the system is slow. And later asked for my account no. as i did not kept i told to give me 2 minutes time and gave. Initially she told me that 16mbs speed is there then i asked for 4 mbs and its rate and later asked for 2 mbs and its rate. As a customer i would like to go for lowest rates as my income depends on internet. Although she gave me full reqired information, as I was about to dsiconnect she was commenting to her collegues saying "ABBA KYA DIMAK KHAYA RE...". She could have commented after disconnecting the call. As i over heard the comment it deeply hurt me a lot. If the customer care does not have patients to answer then what is use. It is absolute hurting the customers mind next time we have to think 100 times to call a customer care service for any querry. Balaji [protected]

Respected Sir,
I hv been getting calls by some people posing as lawyers from the number and they say they are from Airtel.
I have settled the bill amount but they still keep calling me asking for payment of the bills originated after I disconnected the number.
Request you to pls bring this to their attention.
The number i hv been receiving calls from is [protected].

I have Airtel numbers [protected] and [protected]. I opted for activating a service pack of rs75 to make incoming call free in dec 2013. Then on 10th feb 2014 I requested to stop it. I got confirmation on same day that service has been stopped. But airtel is still charging Rs 75 in both my bills fraudulently. I tried to put complaints on their site bit it is not accepting any complaints. Please help me. Should I go to consumer court for this fraud?

Today (On 8th March 2014), I recharged my Airtel Prepaid Mobile number [protected], for an amount of Rs. 1000 /- . According to their website (https://pay.airtel.com/online-payments/prepaidResponse.do), this topup should have recharged my mobile with a Full Talktime of Rs. 1000 /-. However, only an amount of Rs. 887 /- was credited to the above-mentioned number. This clearly violates the Talktime Topup information that is being displayed on the website.


Request the Airtel Prepaid Customer Care team to get back to me on this and help me get back Rs. 113 /- credited to my mobile balance ASAP, without further delay, so as to not constrain me to escalate the matter to higher authorities.


My contact details are :- Parimala Sudhakar, [protected], [protected]@gmail.com

Respected Sir/Ma'am I am Airtel Postpaid customer since last 1 & half year As per my tariff plan rental 249 per month i have free local 1000 min, 200 local & national sms & 200 MB Internet but since last 2 month ago company reduce my benefits without any intimation after i call to customer service executive said company send you confirmation sms but i had not received yet any sms from Airtel .