Airtel Complaints & Reviews

I m using airtel prepaid connection n my mobile no. is [protected].Some days back airtel executive called me n told me about postpaid plan.I liked the plan so i decided to convert my and my brothers prepaid connection to postpaid n to buy a third new sim for my mother, according to the plan intercalling on these no.s will be free. Some customer executive visited my home n collected the recquired documents on 12/4/2013 n told me the new no. [protected] wil be activated in a day while other two no.s will be converted in 2-3 days. My brothers no. [protected] got converted to postpaid on 15th but the no. [protected] was not converted n the new no. which i got was not activated. I tried calling the executive who visited my place but his no. was switched off.I visited the airtel relationship centre in sadar nagpur but they said they cant help me.Next day i tried calling the executive n i got connected he said he will check in the system n let me know.He told me according to there system my no. was converted to postpaid but in reality it was not.I again called him on 17th he told me the new sim with [protected] is alloted to some other person n you have to resubmit the documents n we will give you a new no.and when i asked him about other no.s conversation to postpaid he told me it will be done in 24hrs.On 18th my no. was still not converted, he told me someone in airtel has commited some mistake so it will take time for my no. to convert. By this time i have lost all my patience and i asked him not to convert my no. to postpaid neither do i need a new sim from them, all i wanted him to do was convert my brothers no. back to prepaid as the whole idea behind three postpaid sims was intercalling free between them, without two postpaid sims third sim was useless to me, but the customer executive tells me he cant do it n i have to wait for 90 days for converting it back to prepaid. i feel cheated and want airtel to convert [protected] back to prepaid...

Very horrible experience from Airtel prepaid mobile services, they deducted Rs 50 for 1 min local call. When i call customer care they told me that i have made a ISD and due to this Rs 50 has been deducted. When i asked for which country they are charging Rs 50 then they simply told they don't have any idea. Also how a local call can be transferred to ISD call where as it was received by correct person. Always they try to cut amount if balance is more than Rs 50. Its very horrible to recharge Airtel number any more.

Me and my landlord have requested for a new connection from Airtel broadband on 11-Mar-2014(Tuesday). The representative came to my house and collected the documents and security deposit of Rs 500/-. He promised me that i will get the connection by Friday. this did not happen though, so i called him on Sunday 16-Mar-2014, then he told me that there is a problem with new connection in my lane for which he requires to setup extra box and he promised me that it would take couple of days more. I believed his words and waited till 23-Mar-2014. this time he told me that his executive was already working in my lane to fix the box and promised me that i would be contacted anytime in the day for installation. I waited for couple of hours and called him and no response him. I waited couple of more days and called him again, no answer to the call. Meanwhile my landlord called him and he told there is no feasibility of new connection in my area and will get refund in 21 working days. I got this message from my landlord and i called him for 50 times in a single day, he never bothered to answer my call, sometime accidentally he answered and he did not even spoke single word. I called from my wife's phone and he told his brother is outside and after that never answered from my wife's phone as well. All of a sudden on 10-Apr-2014, i got a message from airtel that they have received a request and it will be processed in 3 working days. today it's 18-Apr-2014, still i didn't receive any call from airtel. Application No: TBLR6809226 Request no: 21491441 Award winning agent Name: Fayaz and his mobile no:[protected]

I activated 2GB 3G data pack on 20th March but was not getting details of data used in Internet sessions. I wrote to [protected]@in.airtel.com stating the issue and was informed about options to dial *123*11# & *123*44# Toll free) to check the 3G balance and validity. The data pack expired on 12pm of 16th. I used Internet post that and was charged at the rate of 3p/10KB. As I was in the dark about my 3G pack validity and available data, Rs. 1038 was deducted from my account. I wrote an email stating the hefty deduction and was told that deductions are charged at 3p/10KB. I did not pay for usage post 4 weeks and should have been reminded of end of validity and data but that did not happen. All my emails after that have not been replied. I called the customer care, Service Ticket Number[protected]. I was given the same reply. The IVR disconnects the call the first time saying ''You have exceeded the trail limit''. This happened again when I called the Nodal Officer on [protected]. There is no provision of transferring the call to Nodal Officer and customer has make a fresh call. Airtel took the liberty to charge me at 3p/10KB but conceals the details of data usage. Earlier Airtel used to send messages post internet sessions which helped customers to keep track of their data usage and validity. They stopped this service and is leading to customer not knowing the exact status. This provides unfair advantage in 2 ways: 1. Fearing excess usage customer uses very low percentage of what he paid for. 2. Customer gets deductions like me for excessive usage which is calculated at a rate which is 20 times that of 3G packs. Airtel should refund the money deducted from me and provide customers with details of data usage.

My airtel mobile number: [protected] Monthly my plan charge = 399 (For 30 days) 1 day charge = 13.3 (399/3) So for 21 days = 279.3 (Bill amount - 299.25) Similarly, Monthly booster charge = 200 (For 30 days) 1 day charge = 6.66 (200/3) So for 21 days = 139.86 (Bill amount - 150) Airtel being an huge network seems to have done the bill calculation wrongly with NO CARE for Customers.

I have an Airtel 4g connection in Munnekolal, Marathahalli, Bangalore. I'm using this connection to run my small startup software company. On Apr 2 2014, my connection went down suddenly. I waited for 1 or 2 hours and called the sales guy who sold the device to me. Thats when he informed me saying that Airtel network was down in entire Karnataka. So what? I want it to be resolved asap. I asked him what is the ETA - no idea. When he sold the device to me he advertised that it would automatically switch to 3g or 2g if 4g was not available. I asked him why its not switching - no idea. I had to suspend the office for the day. But it didn't come back even the next day - whole of next day. Thus I lost my company's precious 2 days of business because of this irresponsible uncaring behaviour from Airtel. All these times, I was calling the Airtel Customer Care number, but when I punch in the DTMF to reach technical support - no one picks up the call. I want them to acknowledge this event, give me an explanation of what had happened and compensate me for my loss of time and business.

I bought a new post paid connection from Airtel website where I chose my plan, chose my mobile number and paid the deposit amount of Rs 500. Till today around 10 days after submitting the request I have not been provided the sim and neither have they collected my documents . So I requested the airtel nodal officer and yesterday the appellate authority to kindly refund my depost amount. But no one is responding now. Please look into this I am attaching the image for reference number details. Navneet Agarwal Contact # [protected]

my customer id is [protected] of airtel digital tv not working in a proper manners, it has been a problem with "automatic changes of channel" and with a continuous blinking of below line of channel no. & name and change it automatically from yesterday night dated 15.04.2014 i have tried so many times to complaint it at toll free no.[protected] but there is no response from other side and it disconnected automatically. please contact me at my registered mobile no. and do the needful. thnx.. M.A.Chiranjeevi [protected] Bangalore(india)

Dear Sir/madam I want to say that some persons from Airtel [protected] is using my 4G Network by using some software.A person from the following number [protected] is creating trouble from the last night and there was an interruption in my Airtel No [protected].Please made a special enquiry who is behind all this.As I had given Rs1500 advance to Lalit Sethi of Airtel and he was saying me that I will cut your Airtel Broadband everyday.Please made a special enquiry about this and take a legal action against Lalit Sethi who is responsible for this also and Lalit Sethi from his phone number is saying today we will not provide you proper services today also and Lalit Sethi was asking my Dongle IMEI Number so that my SIM will be hacked by someone else now they are making excuses for tower problem as they have reduced the Network Signal Power and also the speed power from Airtel Backend also there is totally cyber hacking going on Airtel 4g Broadband also.I shall be very thankful to you if my problem of Internet will be solved as soon as possible.Every Night there was interruption in my Internet please arrest the concerned person as soon as possible as someone from Airtel is doing that.Arrest that Person as soon as possible.Thanks With Regards Puneet Pal Singh

I'm Saravanan from chennai. i am using airtel prepaid number for past 7 years. Now i have purchased lumia phone. It need micro sim card. So, I contacted the irresponsible airtel store in chennai. They told me to change your prepaid into postpaid. And I have changed my number into postpaid with lots of crying. It is activated after 168 hours (but the airtel shop customer said it will activated with in 24 hrs). Then I need to add on card for the same number. It has been activated( the customer care says). I am not believe the customer car.(Even they play with consumer's money). I called the customer care after a week, they told me that the add on number is not activated yet. In the mean time I was keep on calling the add on number. So, what is the game is add on number calling is being billed. Why the service providers giving these type of fraud service. Government should take action for these kind of cheating. I will go with consumer court for this. Thanks for reading this. And be aware of AIRTEL. Don't go with airtel. I am planning to switch over to another service provider with my whole family members. Thanks a lot. E.Saravanan [protected]

I have applied for MNP from Vodofone for 4 times till now through your agents which are based on our Company.Till now successful Porting didnot happen, and till no i didnot get a valid reason even if every verification passed.If your playing with our time or making fun of normal subscribers please let us know

Hi Sir
I recently purchased airtel data card for net purpose in chennai data card No:[protected]. The airtel people
who sold me promised me that i would get
a speed of 3.1 mbps and more all over the state and outside and u can
use it any where in Andhra so i used it
in chennai it was good after comming
to andhra the situation changed the speed become minimum to worse nearly 10 kb to 0.65 kb
highest it would take 15 minutes
to open my gmail . so i asked them they said it is in roaming.They are not at
all interested in giving answers for data card. And for 1 st month i
got Rs 540 bill i paid it and
for 2nd month i got Rs 830 bill with a speed of 0.65 kbps highest so i
called to them they said bill has been generated we cant do anything
what is happening with them and i
stopped using it.it also got disconnected and
for my surprise i got bill for the next month and it was mind blowing it is Rs 2367.32 on 12 april 2014.I don’t know with what
speed they are caliculating the bill
amount I guess they are multiplying the
amount for everymonth .And I called the coustmer service and asked about it
they said bill is generated.What the hell is happening with them I don’t understand
1st they promised the
speed which was not there and secondly
sending bills for not using the data card with greatest speeds. I asked them
that it was disconnected last month they
are saying bill was generated .how they are generating bills without using data
card and with that speed to download a 10 mb file it would take a decade to get
it done . I don’t know why they are sending bills after disconnection and
coustmer service people wont even care for coustmer or his service they simply
say bill is generated.

So kindly resolve my issue immediately if not they will send
regenerated bills for the next 10 years I guess.

Thanking you sir

Dear concern.
I am having airtel connection +91 [protected]. I was using this connection as a prepaid connection since last 5-6 years, and one day I had received a call from Libra communication guy +91 [protected], and he offered me some good plans as per my requirement I had choose rs. 249/- per month plan, and now connection is working properly but at the time of migrating from prepaid to postpaid connection that guy was told me that I'll get the bag as gift from airtel, for that I have to message to 51619, so I had sent a message on 23rd March 2014 to 51619 and received following reply from airtel (51619).
"Thank you for your request for the gift!, You will receive a call from us within 72 hrs. and bag delivered in next 10 days. for any query, please call [protected]."
still I didn't received any gift or call from airtel in between these days When I contacted to libra communication guy he said me that please call to [protected], so I had called to that guy and he said that still he didn't received any request or gift for me from airtel and I have to call to airel customer care so I had talk with customer care guy and he said that you will receive the gift ASAP.
Also I have to mention one thing that One of my friend has also been migrated his prepaid connection to postpaid after my connection migration and he had received a bag but still I didn't received any bag or even a call from airtel!!! If it's not possible then why they mentioned that I"ll receive a gift.

For past 24 hours my Airtel sim shows full signal but whenever i try calling some number it gets disconnected. And when incoming call, its telling phone is either switched off or not reachable. My num s [protected]. Could you please rectify the problem as soon as possible since that is my Peak usuage number. Also my data is not working . I tried switching off my mobile and restarting ... Even i removed my sim and tried... Nothing worked out...

I have recharged 89 rupees discount tariff on online. In online[airtel.in] the mentioned as local call at 30/min & STD at 40/min. But they are debiting 35/min for local & 45/min for STD. When enquired calling customer care about this, they are simply saying we need to confirm by calling customer care for each and every recharge. This really bad by airtel. Now I have think to change the network .

respected sir/madam, i narinder singh currently work in dubai submit this letter for ur kind consideration and kind action. sir/madam i am using the sim card o[censored]r company numberedis [protected] . i have entered the puk code of that sim card wrongly and that the sim card rejected. my brother is going to ur airtel office submit my proof ( indian driving licnese, pan card and u.a.e. emirates id ) beween the date[protected] to[protected] .plese reactivate my sim card by accepting my proof document. this number is mostly needed for me becoz every of my friends family and other saved this number. so kindly consider my request for this regard thank you narinder singh mob- [protected]

I have a complaint on behalf airtel connection number - [protected]. *after mid of FAB we stooped using this broadband connection. and i went out of city by telling that cut the connection as i will not be using it anymore.* *though i am not using it they were calling to pay the bill amount of full month of FEB. and i have paid the 2 month bill (3000- Jan and FEB).* *now it is showing the bill of March **month. according to your customer care executives and agents it will be enough if i pay that 3k bill of 2 months.* *and they have also stopped the service after that.* *now i am getting a call for MARCH month. what is this??? though they have stooped the connection and service they are charging one extra month bill with late fee. * *I am requesting you to take this compliant seriously and cut the connection and if they will call me for March month bill i will not tolerate and go to consumer forum.* *I have changed my address and i was planing to take the airtel new connection but if this is the case i will stop using your service. and make compliant in online forums as well.* *please call me for any clearance. my mobile number is - [protected].*

Dear sir, since yesterday My airtel prepaid Mobile no [protected] showing invalid sim. This No is with me since 10 years and this is the common no which is given to every one. Hence kindly activate the same immediately arun m warads

Hi, I am Ashwin Prakash Hegde, I am using Airtel as my Telecommunication provider, my phone number is [protected], recently it has come to my notice that I am not allowed to make International Calls from my number, I get a voice message which says, " You are not allowed to call this number" and the call disconnects. The changes have happened recently without my notice, as I regularly make International Calls. When intimated the same...

Dear Sir/madam Request you to block airtel prepaid connection [protected] As i have lost my mobile so as to avoid misuse of the same. Iam getting a busy tone when we try calling upto this number. Please consider it as an urgent request. Thanks and regards Srinivasamurthy N A