Airtel Complaints & Reviews

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Hi, i am saravanan, I took airtel corporate sim on mid of feb2014, monthly charges of 300 rs plan (including 600 mins of local\std, free roaming charges and 1 GB of Internet data), i got bill of Rs. 1059 on feb 25for the 15 days i used in the feb[I hardly used 300 mins of voice and 900 mb of internat data], i asked them to send the correct bill via email but there is no response from their side. they banned my outgoing on march 15th due to non-payment of bill. Today(27/04/14) i got bill of Rs.1954(previous balance Rs 1059and monthly charges of Rs.903 for March). I am totally fed up with customer service of Airtel.I not even used their service completely in this month, but still they charging me Rs 900.Is there any regulatory bodies in INDIAN government to question them for these kind of activities??. iam not gonna pay the bill till i am going to get the correct bill. My contact no. [protected]

Sir, I have set a limit of Rs 600 for my Airtel postpaid bill. Even after setting my outstanding bill crossed Rs 1072. I got sms like this.. ""Namaste! Usage for your airtel mobile [protected] till 23-Mar-14 is Rs 945.00 which has exceeded your credit limit of Rs.600.00. Please pay Rs.800 immediately to ensure continued services."" I called customer care regarding this. They are telling that you have to control your usage. I told them that that's why i have set the limit for this. After asking the reason they disconnected my call. I have 2gb data usage free. But unknowingly i have used 88mb extra as i don't know how much i am using. They is no proper usage communication from Airtel and charging me about Rs. 880 for this 88MB only. I Can pay only Rs. 600 as i set the credit limit for this. They would have stopped my usage by sending SMS or stopping network when my usage exceeds my credit limit of Rs. 600. That's why the option of credit limit setting is there to control usage. Otherwise there is no meaning for this option if it crosses the limit. Now my number was not active to make out going calls/sending SMS/browing. I have free usage for calls and SMS but can't able to use as they stopped. This should be done by AIRTEL when my credit limit crosses. They cheated me like this. Please take necessary action and do needful. Regards, Nagaraju Chikkala, My Airtel Postpaid No - [protected] Mail ID - nagraj.[protected]@live.com

Airtel - for disconnect postpaid connection jal singh on Nov 28, 2013 application for disconnect postpaid connection ([protected]) submited on dated 8/9/2013 by me . lekin aadinak tak mera connection disconnect nhi kiya gya h jiske karan anavasyak aarthik bhar mujh pr pd rha h. so turant karyvahi krke suchit kr anugrahit kre. my corent mob no. [protected]... sir, is complaint pr abhi tak koi karyvahi nhi hui h hall hi me mujhe march 2014 ka bill mila h jise m pay karne me asamarth hu aap ab tak ke usase check kijiye mne koi use nhi kiya h fir bill kyo pay karu. atah aap se punah nivedan h ki mera ukt connection dissconnect kiya jaye.anyatha majburan mujhe caurt ki sharan me jana padega.

Hello,

I am having problem with receiving Banking messages like balance enquiry, ATM withdrawal or Internet banking messages, OTP messages of any Kind, Even Airtel OTP etc. These kind of important

messages are not receiving on my number. It stooped around February Middle.

Complained on Airtel Customer Care Kerala on around First week of March. They said to deactivate DND as that may the cause....

I have filed a complain[protected] through Airtel 4G-customer care on 15th March'14.And I was told that I would receive a call within 24hrs related to my complain.But 10 days up, I haven't received any call and Network Issue still persists. Contact-+91-[protected]

dear sir/madem
some days before suddenly my airtel prepaid sim registration has gone to failed please do the needful so that again activate to my prepaid airtel number [protected]
at present I cant visit to airtel customer care center in india because of I am in out of contury (mozambique). please check my all detail & activat to this number [protected]
detail
santosh kumar somkunwar
passport No. G 8773089
[protected]
thanks
best regards
santosh kumar somkunwar

Sir,


Sub: - Complaint


At the very outset, I would like to
convey my warm regards in favour of you and like to state the following: -


That I am a Post Paid Airtel
customer in your esteemed company having Mobile No. [protected].


Earlier the Mobile number mentioned
above was in Pre paid connection in the name of my wife Maramee Basumatary and
it was used by me. But subsequently, it was converted into Post Paid connection
in my favour.


While, the SIM was in Pre paid
connection, I have availed a Hello Tune facility with one year subscription
(already paid) and 200 MB 3G Mobile Data was available there.


But after converting it from
pre-paid to post-paid connection, the Hello Tune facility was withdrawn from my
existing number and the 200 MB 3G Data was also withdrawn.


At the time of applying the Post
Paid connection, the concerned agent who approached me Mr. Aswini Deka, B. D.
E. from Samriddhi Communication, R. G. B. Road, Guwahati – 781003 (Ph. No.
[protected] assured me that my earlier outstanding/services whatever it may be
i.e. mobile balance, 3G Data, Hello Tune Services and also other services will
be reset in my Post Paid connection.


But his assurance turns into
negative and false and no services (which were availed by me during my Pre-paid
connection) have never been reset rather while approaching the Customer Care
Executive they told me that a fresh charge will be levied for activation of
Hello Tune Services. This is nothing but cheating a bonafide customer. If I
knew that the concerned agent Mr. Aswini Deka will cheat me like a manner I
would not have availed this Post Paid connection.


Hence, my strong demand is that my earlier
Hello Tune Service may please be reset in my Post Paid connection along with
the 200 MB 3G Mobile Data otherwise the whole amount (deducted for one year)
may please be remitted in my account.


An early action in this regard is
highly solicited.


Thanking You.


Yours faithfully

Chanchal Modak

Railway Quarter No.

DS – 109/D, Rest Camp

Near Railway Cooperative

PO: - Pandu, Guwahati – 12

Assam

Mobile No. [protected]

Email ID: - [protected]@yahoo.in

Dated: - 25/03/2014

Hi, I am using airtel no. [protected], I have activated 2G internet plan by sending sms INTERNET to 121 and my account was activated. I started using my 2G plan over my mobile. The bill got generated this month and I was shocked to see 3581.68 INR charged against me. If my 2G plan of 125 INR was activated, why did I get this much bill? Request you to kindly rectify the bill as per the activated 2G plan. When I call up the customer care the CSR told that, I have activated a zero rental plan of 2G which I have never requested for activation. Please resolve this issue at the earliest. Thanks & Regards, Rajesh Kumar

We mailed the airtel for disconnecting the Data card connection last year and now they are coming up asking for payment after 3 months. When told that we already mailed for disconnection, we are being told that we need to go to the service center and there we need to make the disconnection. Why now after 3 months we are being told? Why we were not told when we contacted them for disconnection? Why would we pay when the customer knows that the connection has been already disconnected? I have the email proof that I mailed the Airtel last year as a final approved disconnection mail. Why is it still pending? It is airtel headache to resolve this issue.

My name is Nilesh Kumar and this is with reference to my application for new broadband connection, TNPB004067. The new connection installation is pending owing to some technical fault as described by Customer service center in Chennai. But, I would like to bring to notice the POOR service offered in communicating the same. I had applied for new broadband connection by paying online (Rs. 500) on 6th March. As mentioned, I were supposed to know within 3 days if connection is feasible in my flat or not. I got a call 2 days later and was told that connection is not feasible. This is ridiculous because we have been using 2 MBPS connection until the owner of connection moved out. I explained the same to the lady that I already have a line (wire) in my room and only thing required is a MODEM. After this, I used to get calls everyday to collect the documents. Upon, explaining that Monday to Friday is a work week, and they should come to my office and collect, they used to just say they will check and let me know and never came. I called everyday to get the documents collected stating EVERYTIME that this connection is extremely important for my PERSONAL and PROFESSIONAL work, but unfortunately, NOBODY came. Only when I called everyday that the request was made high priority and on 12th March, Karthik (Contact : [protected]) came to my office to collect the document(s). I paid 500 (for installation) + 100 (for notary attestation). Having received confirmation from Karthik that installation will be done by Saturday that week, I was relieved and was waiting in anticipation for installation. I got a call on Monday from Tangadhurai (Contact : [protected]) hoping that it is for installation when I realized he was asking for documents which I had already submitted but was being asked again for the same. Once this was cleared, I called everyday again stating the IMPORTANCE of this connection for my PERSONAL and PROFESSIONAL work. They explained to me reasonably that there is some technical fault because of which it is taking time. Then, one day (19th March) I received a call from Anand (Contact : [protected]) mentioning that he will come to my home at 6 pm that day. I took early release from office JUST to be there at home for installation. I will admit that I was getting impatient because of the LAZY services I have received so far and I called him like 10 times to know if he is coming, but he just disconnected without speaking clearly (I could not understand a thing he was saying). I also sent messages to his cell. I will admit again that by this time I had become extremely impatient with the communication of the problem. After waiting for another day or two I called again and then I was told that the problem has not been resolved and I should cancel the connection. This was told ONLY upon me calling everyday to ask on the status. Finally, I have requested for cancellation. I am not writing this because I want my money back or something. I just would have liked to see the installation and service done smoothly. I have used airtel services in other locations (Hyderabad, Bangalore) and I was more than satisfied with services in those locations especially Hyderabad. But this is the first time, that for installation, I have received such a POOR service. I posted the above in : * Consumer court * Feedback portals (Just dial, google review) Appreciate if you can ensure the quality of service remains high!

Sir
All required documents along with photo and three hundred security deposit was collected by a representative of frontline salesmart pvt ltd, andheri, mumbai code-sad11105 for a new airtel post paid connection (Suggested no-[protected]) on[protected] but the smae has not been started yet. Request for the same was made on airtel website and as a result the above agency contacted me.
Plz look into the matter and get my number started without any delay or direct the agency to return my documents n security deposit today itself. Thanking you in anticipation of prompt action.

Anil chandra [protected]

Sir, I have a problem regarding outgoing calls. When i call to any number i hear a message " you are not allowed to call on this number". Please resolve this problem as early as possible. With best regards syed abdul rawoof cell no:[protected]

I have taken the airtel internet plan(Wireless) [protected] from an executive named Muneem ([protected] Hyderabad in Feb 2014). But there were no signals showing I have requested him to cancel . Inspite of requesting I got a bill of Rs 289. And I met Muneem near my office and gave him 300 Rs . But then he is absconding . Not lifting the phone. Can you please take some action against this agent.

My Phone No.: [protected] Location: Bangalore Latest Billing Cycle. I have been an Airtel Customer since 2009. At home, we have Airtel Digital TV, Airtel Broadband and Airtel mobile connections. I recently bought a new smartphone (Moto G) and I have never used any data services in the past, I don't know how it works or it even existed. On 02 March 2014, I receive a call from Airtel Customer Care that I have already used 190 MB of data between 27 Feb to 1 Mar 2014 and I would be charged Rs 1900/- for this. I demanded why should I pay for the service I have not used, then, the customer care executive asked me to talk to the concerned people to get a waiver. Meanwhile, I had been to my native on an urgent work and when I am back on 21 Mar I am notified that my total bill is Rs 3098/-, this was a biggest shock to me. When I called the customer care and informed them that there is something wrong, I am unnecessarily being charged this huge amount, the representative said I have used 190 MB of data - Rs 1900/-, my bill plan is Rs 274 and my calls are Rs 509 and over and above all this taxes total upto Rs 3098/-. I pleaded that I have not used any data, I had no knowledge if my SIM had a data connection, I never requested it. I was told by this Airtel representative that irrespective of whether I requested or not, every customer has data connection by default from 2013. I requested for a waiver as the usage was completely unintended (not known to me), then, I was told that I would be given a waiver of Rs 500. Such a shame, they expect me to pay up the amount quietly by setting up such traps. Who authorized them to enable data service on my connection? Are there no regulations against such unethical business? Is this not equivalent to fooling an innocent customer with trickery ? Why should I pay up for the service usage that I have not requested for? Its not my mistake, its theirs. I would like Airtel to completely waive off the data charges (including the tax for VAS). Enabling data services on my connection without my sign or consent is their mistake, I will not pay a penny for this. Sreelatha.

Two days after resolving a service issue in airtel again i encountered an issue. My outgoing was barred stating address verification failed. i have given my passport as my address proof but even then they have confirmed to me that the address given is wrong. they also informed me that they had called up to the alternate number(also airtel) but the owner of the alternate number confirms that he had not received any call from any airtel executive. my prepaid number was very much active but i also did not get any call from airtel. i spoke to a executive from your team who says you can cancel the connection if you want but will not keep repeating the same thing again and again but til the end she never answered to me of how the address was updated wrongly in your database when address is always checked comparing with the address proof while submitting the address proof. i am facing this issue from past one week and no one has a solution for this. lastly i spoke to a person today who asked me to visit the nearest airtel center. keeping in mind that i dont have time to visit the showroom i had applied for the post [aid connection through online. but now they have asked me to visit the airtel showroom for which i dont have time. and my issue still remains unresolved with no updates. updating wrong records and then providing inconvenience to the customer has disappointed not only me and the others around me. Can u please have anyone look into this asap.

d/s i have been using airtel landline and broadband for almost 4 years. yesterday, they have sent the following SMS ' due to rise in input cost, eff.26.03.14 rent for your broadband ID:xxxxxxxxxx will be revised from Rs.649 to Rs.749. Queries? visit www.airtel.in/dsl-faq " do the company has any right to increase the rent arbitrarily? do any of the users of this forum got such msg? what should we do to stop acts like this? yr valuable feedback is much appreciated aps

I am a customer of Airtel for the last 6 years. Recently i have shifted from postpaid to prepaid after noticing so many discrepancies with the monthly bills. Now i am recharging the mobile for 500/- every time so that i dont have to recharge frequently. On March 20th night i made my last call for the day and have seen the mobile balance left was 220/-. Now the next morning i have to attend a meeting with a client and all by seniors were coming for the meeting. Suddenly i wanted to call by boss to inform i was stuck in the traffic. Airtel was not allowing me to make a call saying your balance is 0. I was totally shocked and clueless how the balance came to 0. I was not even allowed to make a call to customer care also as there is no balance. I had to recharge it again. I have spend 1 hr trying to call to customer care after rechargin my mobile, to find out what was the reason behind the deduction of 220/-. Just a moment before the IVRS connects me to the customer care executive call gets disconnected. I have submitted a complain in the airtel website, got a message saying "will come back with a solution in 4 hours". Now 24 hours passed by. I called again the customer care, now luckly connected to the person there. He was rude, saying "You would have used some internet or some other services". After a considerable argument he connected me to his supervisor. She was talking as if I am a newbie to using the mobile. she was cooking all the stories, which i didn't agree and clarified that she was wrong in saying that. Finally she agreed to pay me the deducted balance and got 200 credited to my account. God knows about 20/- balance. People be very cautious about the Airtel prepaid users. Best to always check your balance after every call. One more advise is to check the balance soon after u wake up. I was in the middle of the road, when i realized that the balance is 0. I used to see some random messages on my mobile saying "Last call charge for 00:00:00 seconds was 0.50 rupees. I didn't care much and suddenly there was sudden disappearance of the complete balance. Even after all this, Airtel couldn't give me any reason as to why the balance got deducted and why only 200 was credited back and why not 220/-. Please be very careful with Airtel. I am not sure if Airtel is purposefully doing it or its employees are doing it. Either ways customers are at risk.

I had taken a prepaid number [protected] two years back from Munirka Village near JNU main gate, New Delhi. It was activated after 7 days and proper verification of documents. Three days back I lost my phone and tried to get my number reissued from airtel but they refused saying that the number was registered with somebody else name and can not be reissued. This is such a pain that after continuously using airtel they are showing such ignorance to me and the problems arising because of loss of my phone number and all the contacts. They had verified my number, once reduced my call rates also when I said I want to change connection. Had it been issued on somebody else's name why did they continue the service for two years. They can easily fool you by saying the number is issued in someother person's name despite the fact I had submitted all documents to them and airtel activated my connection only after proper verification. Can anybody help me please.

My mobile no is [protected] and i am airtel money customer. Today i tried to recharge [protected] airtel no from airtel money app with rs 111, but instead of recharging that no, my own no got recharge. I tried again after 10-15 min with airtel money app, but with same results. I called up airtel customer care on 121 but they are not ready to accept the same. Its problem with app & not my mistake. I[censored] require i can give demo of the same. You are requested to refund my rs. 222 (111*2) as its a free call recharge of 200 calls each and its of no use for me. My no is already recharged with rs. 399 (900 calls). This problem i have faced from today onwards only. Before that it was perfectly working. Yesterday only, app has been updated, its may be because if that only. Kindly do the needful Thanks & regards, CA. Pankaj Saraogi

This is regarding my application for network portability from tata docomo to airtel for which i had submitted the application with this dealer near selaiyur, tambaram, chennai. The contact number of this dealer is ([protected], +[protected]. This dealer claims for submission of my application which i submitted it on 03-MAR-2014, but on contacting the airtel head office it was found that the application has not yet been received. on further conversation with the executive of airtel showroom, i was suggested to submit fresh application and request. This dealer after charging me 50INR for portability service, is not divulging the details of the agencies through whom he is sending the applications to head office. He already has harassed me for issuing the duplicate SIM card. I kindly request you to take severe action against such dealer for cheating me of my money, the time which i wasted on and also for causing mental agony all these days.