Airtel Complaints & Reviews

We mailed the airtel for disconnecting the Data card connection last year and now they are coming up asking for payment after 3 months. When told that we already mailed for disconnection, we are being told that we need to go to the service center and there we need to make the disconnection. Why now after 3 months we are being told? Why we were not told when we contacted them for disconnection? Why would we pay when the customer knows that the connection has been already disconnected? I have the email proof that I mailed the Airtel last year as a final approved disconnection mail. Why is it still pending? It is airtel headache to resolve this issue.

My name is Nilesh Kumar and this is with reference to my application for new broadband connection, TNPB004067. The new connection installation is pending owing to some technical fault as described by Customer service center in Chennai. But, I would like to bring to notice the POOR service offered in communicating the same. I had applied for new broadband connection by paying online (Rs. 500) on 6th March. As mentioned, I were supposed to know within 3 days if connection is feasible in my flat or not. I got a call 2 days later and was told that connection is not feasible. This is ridiculous because we have been using 2 MBPS connection until the owner of connection moved out. I explained the same to the lady that I already have a line (wire) in my room and only thing required is a MODEM. After this, I used to get calls everyday to collect the documents. Upon, explaining that Monday to Friday is a work week, and they should come to my office and collect, they used to just say they will check and let me know and never came. I called everyday to get the documents collected stating EVERYTIME that this connection is extremely important for my PERSONAL and PROFESSIONAL work, but unfortunately, NOBODY came. Only when I called everyday that the request was made high priority and on 12th March, Karthik (Contact : [protected]) came to my office to collect the document(s). I paid 500 (for installation) + 100 (for notary attestation). Having received confirmation from Karthik that installation will be done by Saturday that week, I was relieved and was waiting in anticipation for installation. I got a call on Monday from Tangadhurai (Contact : [protected]) hoping that it is for installation when I realized he was asking for documents which I had already submitted but was being asked again for the same. Once this was cleared, I called everyday again stating the IMPORTANCE of this connection for my PERSONAL and PROFESSIONAL work. They explained to me reasonably that there is some technical fault because of which it is taking time. Then, one day (19th March) I received a call from Anand (Contact : [protected]) mentioning that he will come to my home at 6 pm that day. I took early release from office JUST to be there at home for installation. I will admit that I was getting impatient because of the LAZY services I have received so far and I called him like 10 times to know if he is coming, but he just disconnected without speaking clearly (I could not understand a thing he was saying). I also sent messages to his cell. I will admit again that by this time I had become extremely impatient with the communication of the problem. After waiting for another day or two I called again and then I was told that the problem has not been resolved and I should cancel the connection. This was told ONLY upon me calling everyday to ask on the status. Finally, I have requested for cancellation. I am not writing this because I want my money back or something. I just would have liked to see the installation and service done smoothly. I have used airtel services in other locations (Hyderabad, Bangalore) and I was more than satisfied with services in those locations especially Hyderabad. But this is the first time, that for installation, I have received such a POOR service. I posted the above in : * Consumer court * Feedback portals (Just dial, google review) Appreciate if you can ensure the quality of service remains high!

Sir
All required documents along with photo and three hundred security deposit was collected by a representative of frontline salesmart pvt ltd, andheri, mumbai code-sad11105 for a new airtel post paid connection (Suggested no-[protected]) on[protected] but the smae has not been started yet. Request for the same was made on airtel website and as a result the above agency contacted me.
Plz look into the matter and get my number started without any delay or direct the agency to return my documents n security deposit today itself. Thanking you in anticipation of prompt action.

Anil chandra [protected]

Sir, I have a problem regarding outgoing calls. When i call to any number i hear a message " you are not allowed to call on this number". Please resolve this problem as early as possible. With best regards syed abdul rawoof cell no:[protected]

I have taken the airtel internet plan(Wireless) [protected] from an executive named Muneem ([protected] Hyderabad in Feb 2014). But there were no signals showing I have requested him to cancel . Inspite of requesting I got a bill of Rs 289. And I met Muneem near my office and gave him 300 Rs . But then he is absconding . Not lifting the phone. Can you please take some action against this agent.

My Phone No.: [protected] Location: Bangalore Latest Billing Cycle. I have been an Airtel Customer since 2009. At home, we have Airtel Digital TV, Airtel Broadband and Airtel mobile connections. I recently bought a new smartphone (Moto G) and I have never used any data services in the past, I don't know how it works or it even existed. On 02 March 2014, I receive a call from Airtel Customer Care that I have already used 190 MB of data between 27 Feb to 1 Mar 2014 and I would be charged Rs 1900/- for this. I demanded why should I pay for the service I have not used, then, the customer care executive asked me to talk to the concerned people to get a waiver. Meanwhile, I had been to my native on an urgent work and when I am back on 21 Mar I am notified that my total bill is Rs 3098/-, this was a biggest shock to me. When I called the customer care and informed them that there is something wrong, I am unnecessarily being charged this huge amount, the representative said I have used 190 MB of data - Rs 1900/-, my bill plan is Rs 274 and my calls are Rs 509 and over and above all this taxes total upto Rs 3098/-. I pleaded that I have not used any data, I had no knowledge if my SIM had a data connection, I never requested it. I was told by this Airtel representative that irrespective of whether I requested or not, every customer has data connection by default from 2013. I requested for a waiver as the usage was completely unintended (not known to me), then, I was told that I would be given a waiver of Rs 500. Such a shame, they expect me to pay up the amount quietly by setting up such traps. Who authorized them to enable data service on my connection? Are there no regulations against such unethical business? Is this not equivalent to fooling an innocent customer with trickery ? Why should I pay up for the service usage that I have not requested for? Its not my mistake, its theirs. I would like Airtel to completely waive off the data charges (including the tax for VAS). Enabling data services on my connection without my sign or consent is their mistake, I will not pay a penny for this. Sreelatha.

Two days after resolving a service issue in airtel again i encountered an issue. My outgoing was barred stating address verification failed. i have given my passport as my address proof but even then they have confirmed to me that the address given is wrong. they also informed me that they had called up to the alternate number(also airtel) but the owner of the alternate number confirms that he had not received any call from any airtel executive. my prepaid number was very much active but i also did not get any call from airtel. i spoke to a executive from your team who says you can cancel the connection if you want but will not keep repeating the same thing again and again but til the end she never answered to me of how the address was updated wrongly in your database when address is always checked comparing with the address proof while submitting the address proof. i am facing this issue from past one week and no one has a solution for this. lastly i spoke to a person today who asked me to visit the nearest airtel center. keeping in mind that i dont have time to visit the showroom i had applied for the post [aid connection through online. but now they have asked me to visit the airtel showroom for which i dont have time. and my issue still remains unresolved with no updates. updating wrong records and then providing inconvenience to the customer has disappointed not only me and the others around me. Can u please have anyone look into this asap.

d/s i have been using airtel landline and broadband for almost 4 years. yesterday, they have sent the following SMS ' due to rise in input cost, eff.26.03.14 rent for your broadband ID:xxxxxxxxxx will be revised from Rs.649 to Rs.749. Queries? visit www.airtel.in/dsl-faq " do the company has any right to increase the rent arbitrarily? do any of the users of this forum got such msg? what should we do to stop acts like this? yr valuable feedback is much appreciated aps

I am a customer of Airtel for the last 6 years. Recently i have shifted from postpaid to prepaid after noticing so many discrepancies with the monthly bills. Now i am recharging the mobile for 500/- every time so that i dont have to recharge frequently. On March 20th night i made my last call for the day and have seen the mobile balance left was 220/-. Now the next morning i have to attend a meeting with a client and all by seniors were coming for the meeting. Suddenly i wanted to call by boss to inform i was stuck in the traffic. Airtel was not allowing me to make a call saying your balance is 0. I was totally shocked and clueless how the balance came to 0. I was not even allowed to make a call to customer care also as there is no balance. I had to recharge it again. I have spend 1 hr trying to call to customer care after rechargin my mobile, to find out what was the reason behind the deduction of 220/-. Just a moment before the IVRS connects me to the customer care executive call gets disconnected. I have submitted a complain in the airtel website, got a message saying "will come back with a solution in 4 hours". Now 24 hours passed by. I called again the customer care, now luckly connected to the person there. He was rude, saying "You would have used some internet or some other services". After a considerable argument he connected me to his supervisor. She was talking as if I am a newbie to using the mobile. she was cooking all the stories, which i didn't agree and clarified that she was wrong in saying that. Finally she agreed to pay me the deducted balance and got 200 credited to my account. God knows about 20/- balance. People be very cautious about the Airtel prepaid users. Best to always check your balance after every call. One more advise is to check the balance soon after u wake up. I was in the middle of the road, when i realized that the balance is 0. I used to see some random messages on my mobile saying "Last call charge for 00:00:00 seconds was 0.50 rupees. I didn't care much and suddenly there was sudden disappearance of the complete balance. Even after all this, Airtel couldn't give me any reason as to why the balance got deducted and why only 200 was credited back and why not 220/-. Please be very careful with Airtel. I am not sure if Airtel is purposefully doing it or its employees are doing it. Either ways customers are at risk.

I had taken a prepaid number [protected] two years back from Munirka Village near JNU main gate, New Delhi. It was activated after 7 days and proper verification of documents. Three days back I lost my phone and tried to get my number reissued from airtel but they refused saying that the number was registered with somebody else name and can not be reissued. This is such a pain that after continuously using airtel they are showing such ignorance to me and the problems arising because of loss of my phone number and all the contacts. They had verified my number, once reduced my call rates also when I said I want to change connection. Had it been issued on somebody else's name why did they continue the service for two years. They can easily fool you by saying the number is issued in someother person's name despite the fact I had submitted all documents to them and airtel activated my connection only after proper verification. Can anybody help me please.

My mobile no is [protected] and i am airtel money customer. Today i tried to recharge [protected] airtel no from airtel money app with rs 111, but instead of recharging that no, my own no got recharge. I tried again after 10-15 min with airtel money app, but with same results. I called up airtel customer care on 121 but they are not ready to accept the same. Its problem with app & not my mistake. I[censored] require i can give demo of the same. You are requested to refund my rs. 222 (111*2) as its a free call recharge of 200 calls each and its of no use for me. My no is already recharged with rs. 399 (900 calls). This problem i have faced from today onwards only. Before that it was perfectly working. Yesterday only, app has been updated, its may be because if that only. Kindly do the needful Thanks & regards, CA. Pankaj Saraogi

This is regarding my application for network portability from tata docomo to airtel for which i had submitted the application with this dealer near selaiyur, tambaram, chennai. The contact number of this dealer is ([protected], +[protected]. This dealer claims for submission of my application which i submitted it on 03-MAR-2014, but on contacting the airtel head office it was found that the application has not yet been received. on further conversation with the executive of airtel showroom, i was suggested to submit fresh application and request. This dealer after charging me 50INR for portability service, is not divulging the details of the agencies through whom he is sending the applications to head office. He already has harassed me for issuing the duplicate SIM card. I kindly request you to take severe action against such dealer for cheating me of my money, the time which i wasted on and also for causing mental agony all these days.

Sir,
My id no.- [protected](Devendra singh) . Is subscribed for one year installation date is 22/06/2013. But it is shut down on 13/03/2014 . I have met dealer/distributer (T.V. Centre khalilabad, sant kabir nagar, up(East))and said my problem.They said that the yare not responsible for that.While i have paid rs. 3800 for one year subscription.At that time dealer said that your t.V. Would run for one year .
Kindly note my complaint and fulfill this .
My contact no.- [protected]

To Airtel, my mobile was working perfectly; after long time without reason you people Barred Outgoing Call from my number. now unable to make Out Going Calls & your airtel people telling -Documents are incorrect but i want to know" from Long time it was working so today what happen with airtel ?? reference no. is PR[protected]

We have 3 fixed line numbers from Airtel which has been working well. But recently I decided to buy a 3 G data card which was working fine for couple of months. Suddenly the Wi fi signals started interfering between fixed line and the 3 G data card and the 3 G datacard has gone dead. I have been trying to speak to their customer care who promise a technician will come to solve the issue each time but nobody turns up even after repeated reminders. They even claim the ref number[protected] given by them does not exist. Pursuing this matter I have come to see the real colors of this Co whom I had thought was a reliable provider. This is a warning to all concerned that as long as there is no problem Airtel is Great but the moment their products fail there is absolutely no response from any of them. The moment you mention a problem they start putting your calls on hold for endless minutes. sometimes as long as 45 minutes and then call goes dead. After all my patient efforts I am forced to compliant as they have now come up with a new way of putting off handling client problems. They say they will only handle complaints for 4 G data card users and 3 G clients should call 1800... Everyone knows that this toll free number can be reached from MTNL/BSNL numbers. I would like to ask them how does one go searching for BSNL phone booth? Having visited their local customer care centres and failing to get proper response I tried talking on phone. The local customer care centres just say go to "Huawei" - the manufacturer. Thats all they have time for. I can only hope future clients will be aware of this dubious nature of Airtel staff. My numbers - 3 G data card [protected] fixed lines 41520808/09/10

Dear Sir/ Madam A week ago i was having 92 balance and after 2-3 hours suddenly they deducted 50 rs and when i complaint in there customer care they said that sir you have applied some services and said we will not return any of your money and what you want to do you can do if you want to compaint in (Indian Consumer Complaint) you can do. so I Request you to take an Action Against BHARTI AIRTEL. Thanks Yours Sincerely Gaurav Singhal Rajendra Nagar Sahibabad Ghaziabad U.P (Delhi & NCR) Mobile No. +91-[protected]

I'm new in Assam as a part of my job. I took an airtel prepaid number : [protected] from Nazira Town distributor, Assam. It is taken on 1-Mar-2014, but it is not yet active. I submitted new ID proof and application again last week. I don't know what is going on. All the mobile service providers are competing each other to get customers, but I don't know why a No.1 network is doing so. Kindly take actions. Prem

I am having a broad band connection of airtel my account no is [protected] and i have taken this plan for 6 months and paid all the due amount in advance. My broadband services were disconncted for more than 15 days. and now when i am asking to adjust those days in my bill airtel customers are not doing that and i further would like to complaint against Mr. Neeraj Sharma (Senior Supervisor) who refused that my connection was disconnected for 15 days. I am so much surprised that how he can lie. I want that some strict action should be taken on such kind of employees dealing with customers. This is so vague statement as i have launched so many complaints against airtel at that time also. Kindly resolve my problem as i am suffering and customer care executives are mishandling this.

I have recharged on my no. [protected] with Rs. 655 for 3G (3GB Data) on 11-March-2014 and i got the Message of activation but after activating the services I was unable to use it due to Network problem with 3G network and same things I have informed to many Customer Care as well as Appellate Authority and Nodal officers for the same problem but haven’t got any solution. After that I got a called from Nodal Officer and She told to me that to wait for four more days to solve the issue but I have requested her to refund my amount but she replied that she’s unable to refund the amount. Please help me to refund my amount. Thanks Anurag Singh PH: [protected]

I wanted to change my post-paid connection into a pre-paid one.. I went to the airtel store at Orion Mall, Bangalore on 11th March and completed all the necessary paper work and I was told it shall be done in 2-3 business days. On 12th March I got a call from the store informing me that the server is down so my papers have not been processed. I called them on 13th March to find out the status and I was told that the paper has been processed from their end on 13th itself. I waited for 24 hours after talking to them and still no change. So I went to the store on 14th. Again after making me sit there for 10 minutes I was informed that they have done it from their end and it is now out of their hand and it will take 2-3 business days from 14th. This is really annoying and frustrating considering the fact that I can only use my phone for any outgoing calls and texts until I touch a cap of Rs. 50 during this transition period. Deeply disappointed with the service in general. On 15th March I posted this experience of mine on the airtel facebook page- within minutes I was offered a verbal apology and requested that I provide my email number by facebook message which I did. After which I was assured that someone would get in touch with me. I waited for almost 24 hours but no one offered any kind of assistance. I again messaged on the airtel page and then got a call from some one from the Delhi airtel circle who said all he could do was apologize - since my number is from the Karnataka circle and he cant work on it. He assured me he would try to contact the staff at the Orion mall store but I have not heard from him since Today is the 7th day since I started the transition process and nothing has gone beyond the "paper work". Also every time I spoke to the airtel representative the only thing he tells me is that it has been processed from their end. Is that the kind of customer service you provide...are you only concerned with getting the paper out from "your end" as you call it. A customer repeatedly calling/visiting the store on a daily basis requesting you to make the transition happen asap clearly means they need the transition to happen and be over at the earliest so that they can use their phone as they desire and being restricted to a cap of Rs. 50 for more than 3 days is making things very inconvenient and difficult. Even after expressing this urgency of mine the people working at the store did not make any kind of extra effort to find out the status at the "back end" as he called it. Having to deal with this kind of service is very frustrating.