Airtel Complaints & Reviews

Dear sir/madam

I have been using airtel prepaid sim which has suddenly stopped working whilst on international roaming. I am currently residing in the uk and have no plans to visit india anytime soon.

I spoke to airtel customer care executive who suggested me that while my number is active on our behalf, there could be an issue with the sim. Since i can't visit any of your stores physically within the 90 day period, i was suggested to give a letter of authorisation along with my id proof for collecting same.

When my brother visited the store it was requested to send an email to [protected]@in. Airtel.com for processing of same. Since there is no email id linked to this num i am unable to process any further request through it.

Now they are demanding my physical presence in an airtel store which is not available in uk. Its not possible to visit store physically in india.

I have made multiple requests through calls and mails. They just keep giving me false reassurance. Its almost going be three months now.

This number is linked with all my important accounts. If you could please issue it as soon as possible i would be really grateful.

I have recharged for a wrong number from amazon pay
Wrong number is [protected]
Correct number - [protected]
Operator : airtel digital tv
Operator reference number : [protected]
Transaction date 29.01.2020
Amazon order number[protected]
Please can you process the complaint faster

When we buy airtel digital tv airtel engineer said that it's 1 year warranty.
But after 6 Months when i face problem they said we charge 150 INR
for what
50 rupee's for engineer
and 100 INR for remote
what nonsense
we pay 150 rupee's and wait for 48 hour's.

airtel totally fake company now it's prove they

Event after complaining by email a number of time to airtel customer care and nodaloffice email id for close connection request because o[censored]nwanted tariff charges and bad & intermittent network band width.

They are neither resolving nor taking action after a number of email requests for continuous 4-5 days.
Airtel disconnection request for number:[protected]_dsl.

Kindly find attachment of initial communication thread.

To day on[protected] about 11:45 A.M. I recharge my airtel prepaid mobile No.[protected] with a plan of Rs.219/- . but after recharge outgoing calls are not activated, only incoming calls are coming . my transaction ID with sbi is ref#IGAHZIEIL9. In this regard, you are requested to kindly look into the matter and activate my outgoing calls also....

I had port my vodafone no. [protected] to airtel on 22 jan 2020 by airtel agent rajeev kumar (Mob. No. [protected]) 9 days ago. From rudrapur uttarakhand.. I had paid total rs 500 but he still not recharged the plan. He had excused few days but now he is not picking up my call. Its a case of fraud. Need immediate action against airtel agent rajeev kumar. Hope you will take action against these frauds.

My Customer id [protected] . I have recharged for 390 Rupees on 30 December 2019 for 30 days of service as per the rates available. But got the alert messages saying 27-Jan 2020 will be the last service day. When called the customer care several times, got the message saying that Rs 15 has been deducted as late renewal fees on my previous recharge. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, services have been stopped. As the services were stopped you cannot charge as late payment. Can you please look into the malpractice by airtel and penalty on them and bring justice to customers.

From very long time I could not able to send messages to other person. My outgoing messages are failed during sending and I try to call customer care many time but nothing happened. Even checked many mobile setting to solve this problem.pelease solve this problem so that I can use my mobile message.

Sir i found their number in newspaper i am searching for job i call them they told me to send documents and photo on whatsapp i will send it to him and then they call me and told me to deposit 1850ragistration fee i will paid it and then call me and told me to deposit 7650for security after half an hour it will refund to you i will paid that amount and they told me to again pay money 18650rupees i told them noto pay money first you refund my first money and then i will pay why you ask me again and again to pay money

My wifi broadband was disconnected 6 months ago in the month of jul, first of all the company took nearly two months to disconnect the same and was continuously billing me. After long chain of mails, they finally agreed to their mistake. Now again i am getting messages from them to handover the router when i don't even stay at the same place and everything had been settled before. This is nothing but ultimate consumer harassment repeatedly which takes a lot of my time and effort everytime.

Recently i did a payment for airtel. Its done through my amazon pay account.
The money is debited from my amazon pay account but airtel is not verifying it. Such a worst telecom service.
Also airtel is torturing customers in all the ways just like ; the account get deactivated within 2 days once the unlimited pack is over
For activation we need to recharge for minimum 149 rs. Such a drastic experiences.

I have subscribed for Netflix through Airtel Mobile app (Mobile -[protected]) at the rate of Rs 499 per month.

I have unsubscribed the above subscription through sending message to '56111' from registered mobile number as well as from Airtel app on 24th Jan'20.

I have called the airtel helpline number '198' on 24th Jan'20 to confirm that the subscription is successfully deactivated. The airtel representative assured me that the subscription is unsubscribed and I will not be billed for Netflix in future.

Today I got the bill generated where again I got charged Rs 499 for Netflix for the period of next one month.

Am extremely disappointed with this kind o[censored]nprofessional behavior from Airtel where the taking the subscription it took few minutes and during unsubscribing it takes this much time and effort from customer side.

I would request you to look into this urgently as am not going to make the payment of the Netflix subscription for the next billing cycle since I have deactivated it and it should not come in my billing statement again.

I did an online recharge of rs 98 6gb data pack. The amount has been deducted from my bank account but the recharge is not done yet i only got a text message with the txn id. And i haven't received any conformation message of the recharge done successfully. So can you please look through the matter and do my recharge as soon as possible or refund the money.

I've ordered for a fastag on December 15th, but it is still showing shipped. It's been more than 40 days.So I would like for a refund or would like it to be delivered, as it is causing a huge problem. And there is no way of tracking where exactly the fastag is. There is no way to even Lodge a complaint regarding the fastag in Airtel app. Toll free number doesn't provide a place for this section

I bought airtel sim card on june, 2011 and continuously using from past 8 years.
Yesterday 26/01/2020 around 07:00 pm, my sim card stopped working.
I went to airtel office for duplicate sim card but they refused to change as it's registered under my friend's name.

I have spoken to my friend and he can provide necessary documents for duplicate sim. Also we are ready to change ownership so that in future we will not have such issues.

Airtel is not willing to provide duplicate sim despite i am having the sim card and all necessary documents with me. Please help.

Please check the attachment below, I've paid the remaining bill of my postpaid number [protected] yesterday through PhonePe and my transaction id is N2001242114050648699618, but still it's showing that my Payment is Due in MyAirtel app.
I can't understand why I'm facing this issue? Where is I've paid already and my connection is also not working.
Please do something ASAP and restart my connection.

Tried to surf a website, it shows Airtel redirect/error not resolved...i am unable to access the site . This is really annoying why did i waste money for data services when can't even access it. :(. For some sites it works fine but for the importance sites which i really have to access it's unable to go through.
My wifi service broke down that's why i recharged with mobile data services but hell it's of no use . It's really urgent please resolve this issue

Hi airtel,

Am using my airtel number for the past 9 years, by yesterday my number service went down. Now i have full tower but i can't able to make calls, messages, and data. I got "not registered on the network error" message when i try to make calls.

There is no issue with mobile, am using another jio sim it is working well and am tried to put the sim another mobile facing the same problem "not registered on the network error".

Today am went to airtel store, they checked and said problem is in the sim card. They told me that need to change the sim. Am accepted that.

After that, they ask me for the proof i gave my driving license, they checked and tell that your name only matching with the database. Even my date of birth is not available in your system, your database only has my name and address, even my name is mentioned like xxxxx 18/09/2009 like that. Anywhere you see the name has any date with that. After that airtel try to solve that my name is not matching because the date is included in my name in your database.
This is all your faults @airtel not maintaining the customer's database correctly. After i got my number in 2009 two times submitted my proof in your airtel store one for aadhar another one for 4g sim.

Now airtel store guys told me we can't do anything, they openly told that postpaid customers more important for them, not the prepaid customers.

We're also paying money @airtel. I want my number what i need to do

I have done port-in to airtel network on december 2019 for my mobile number. From 04-january-2020 i am not getting any incoming calls while latching on lte network and all incoming callers are getting an error message “the number you have called is currently busy, please try again after some time”.

From the issue date, i have done handset reboot many times, sim replacement but there is no luck till now.

I called airtel customer care number 198 many times from 4th january 2020 to register the complaint, but the agents were not accepting my complaint and on 16th january 2020 finally the complaint lodged by the cc team bearing complaint number - cicpl[protected].

After many follow-ups, your backend team suggested, there is a problem with my smartphone (Google pixel 2 xl) where the volte service is not available, and hence during the lte network i was not getting incoming calls to my mobile number. Here the questing is i am raising the complaint for lte service, why the team is asking / suggesting me for volte service?

Now, i have switched to iphone 7, but the problem remain same, and when anyone trying to reach me its shows an error message “the number you have called is currently busy”. Its more than 20 days where i am not getting any incoming calls and not sure whether the problem will be solved or not.

Can you please help to resolve my complaint? I also tried reaching your appellate helpdesk number [protected] on 27-jan-20 but it is landing to airtel payment desk.

Hi i am user of airtel sim card but i am not able to use internet. My airtel pack is waste for me. Kindly please resolve internet issue on our area any another users also getting this issue. More than 1000 airtel users getting this issue. According to calling quality i will give 4 number over 10 and according to internet service i will give 0 over the 10. I contacted with customer care they forcely said to upgrade 4 g handsets. I already lost my airtel pack, now i have to get new mobile to use your sim card. So bad network