Airtel Complaints & Reviews

I have a prepaid sim that i requested to convert to postpaid. Got the new sim at my corporate office, visited airtel office and submitted all proofs and completed formalities on 18th november evening.
Till date, i have raised the concern multiple times that my 4g is not working using new postpaid sim but there's no resolution from any customer care person of airtel. I received multiple calls from customer care but everytime i need to repeat the problem and reiterate with more clarity.
Complaint no. S 81327470, [protected]. More to the pain, my mobile still says, it is prepaid when i try to connect to customer care. I have to use other mobile to talk to customer care.
Airtel accepted that there is a technical glitch and it will be solved in 1 day, 3 days etc but no solution till date.
My problem is still not solved and i do not have 4g connection for my sim. I am facing lot of challenges at work and also to commute to home at late night as i do not have chance to book a cab.
I am very disturbed mentally due to this discomfort by airtel. Request immediate action.

I am using airtel postpaid service since last 3 months... I will face always issue with billing, in recent case i have traveled to abroad and requested for international roaming facility and i got the service but billing amount for 1 month its 11329/- rs but my credit limit is 1500/-

How airtel is charging so much and what is the use of credit limit... There is no meaning for it...

My number [protected] has been recharged with rs 49 for the roaming benefit same as home tariff. And i didn't get the benefit. When i called at 7:16 am to 198 and spoke to the customer care, the lady was saying that i couldn't get the benefit because that was not applicable for my number. But i have the screen shot of the message whihh says that rs 49 recharge is applicable for my number.

I have recharged with 179 plan of yours on my number [protected]. This plan claims to unlimited calling to any network for 28 days and 1 gb internet. Its validity on my phone is 19 dec 2017 but now i can't call anywhere, it is saying that you have low balance to make any outgoing calls. It also shows my calling balance as zero. Its really frustrating. Resolve it as soon as possible.

At airtel kamla nagar, delhi-110007, mr anupam sood, calls upon his juniors in middle of client interaction. This left the customers waiting on seat or standing in middle of their process.
One must complete the client query of a standing customer before being called upon a meeting for 10 mins.
Mr sood refused to meet me when i wished to talk to him.

I have recharged my airtel sim with rs.169 pack, advertised by airtel (Unlimited calls+500 mb data for 28 days). However, after 15 days i couldn't make any more calls, neither do i have any internet. I tried to call the customer care several times, but failed.

Same thing happened with my wife's number for recharge amount of rs.199. I am really frustrated with the quality of service let alone the cheating which airtel should fix asap.

My Airtel Broadband connection number is [protected].

The network speed is suppose to be 40 Mbps, but now the speed is even below 1 mbps.
We are using this network for the past 10 months...till last month the speed was ok. But for the past one month we are really upset with the speed of the network.

Please look into this matter.

I have opted for mnp from jio to airtel, my ported sim card activated on 14/11/2017, since i am unable to call or send messages to anyone, incoming and internet services are working fine but outgoing is barred. I have contacted customer helpline number (121, 198) but all they are providing me complaint numbers. They assure to resolve complaints within a day. Even there customer service center of rajajipuram, lucknow is also providing me assurance regarding this. For reference some complaints numbers are:- cogcl[protected], cogcl[protected], cogcl[protected]

I have requested for airtel prepaid to postpaid conversion on 23rd nov 2017 by submitting aadhaar card number with bio-metric scan and with in 1 hour my prepaid service was deactivated and on the same day address verification was completed and got a message address verification completed successfully and it is been 6 days till now airtel postpaid service is not activated and from 3 days have been calling up 198 for complaining about the issue customer care executive says we have recieved your request and will activated with in 24hours but is 6 days over not yet activated this is annoying

I have requested for airtel prepaid to postpaid conversion on 23rd nov 2017 by submitting aadhaar card number with bio-metric scan and with in 1 hour my prepaid service was deactivated and on the same day address verification was completed and got a message address verification completed successfully and it is been 6 days till now airtel postpaid service is not activated and from 3 days have been calling up 198 for complaining about the issue customer care executive says we have recieved your request and will activated with in 24hours but is 6 days over not yet activated this is annoying.

I have converted postpaid to prepaid and they gave new sim. My postpaid services got disconnected on 22nd, nov'17. I have inserted new sim and it always shows 'no service'. I went to airtel store 3 times since then. Every time they say my sim will get activated next day morning. Today, i got signals and i received a message to restart my phone. I have done so and again i am getting 'no sevice' on my phone again. My phone number is [protected]. If i am calling from other number on this number it is saying that this number is 'invalid'.

Sir,

I am facing voice call network problem since so many years at our home residing at pin code 400051 bandra east.

Cannot connect calls or messages. My relatives, colleagues make complaints to me that your phone is always out of reach. I am fed up now. If i want to make a call i have to go outside home where network appears.

So i request you, please resolve this issue as early as possible.
Thanks

For the past one week, airtel signal is very poor at thoraipaakam area in chennai. We are getting only 2g for mobile data and we are unable to call someone or receive calls. If we need to call a person, we need to call them 4 or 5 time and then only we are able to contact them. Kindly help to check on this issue asap. Many people are facing this issue....

This is my fourth platform to report, its been 47days i am waiting for my broadband connection, i have given documents & money but airtel is not reponding.. Please help my complaint no lb[protected]. Everytime they come up with excuses.

Few days before suddenly my sim was not working and i unable to received calls and messages. I submit my compliant online through airtel portal but complaint still unresolved. I visit airtel store where they told me to change sim card and for that they charge rs. 25/-. I changed my sim. I am able to received calls but message service is still not working. I am not able to receive message since last 4 days. Worst service from airtel.

Since i m using airtel simcard. I m facing some problem like, i cant make calls from where i m living. Second thing is they are deducting data without using net. I have spoken about this to one of executive his name is manoj kumar and they are not giving me good answer.. And also they are very rood.. Kindly do something against them.. I m waiting for answer.

I am srinivas alakanti recently converted my number [protected] from idea to airtel. Started using from 19th of november and within seven days they charged rs. 1400.

Apart of that they barred my outgoing calls and asking me to pay rs. 1070 to start the outgoing calls.

Since i am in rs.399 plan how they charged rs. 1400.

Contacted customer care people several times they said vas are activated for that they charged rs. 1400.

Without my confirmation they have activated automatically and i requested to stop three times and i got message that value added services are stopped.

Still they charged rs. 1400 and customer care people not responding and asking me to pay rs. 1070.

So please help me out to solve this issue.

Thanks & regards,
Srinivas alakanti
[protected]

Dear sir/mam,
I have requested a sr[protected] to shift my fixedline services to the same premises (Same hosue at different point).
I have followed up many times to resolve the issue and got the same reply they will be addressing immediatly but no further action.
I have waited almost a month and the issue is not resolved and the sr is closed without noticing me.
Finaly i got frustrated as this has not been solved and had to go for disconnection.

I would really want to take action on this. Please get back to us.

Hi

I was using an number with account no [protected] and i stopped usign this number from mar-17 and i have made about 8, 500/- to this number and now after 8-9 months i am getting message to pay due of [protected] else your services for number/relationship no [protected] will be stopped... So now my services for [protected] has been stopped and i asked your helpline what is the due now after 8-9 months you are reminding me.

So they told me ther were 4 bills were pending total amount jan-17 to apr-17 approx 16k so if you subtract 8, 500- payment from 16k (Approx) iit will be 8000 (Approx) due left toward me

Than why you airtel asking me to make payment of 13k something.

Now coming to your collection team fraud...in march they told me sir, you can make pyament of 8000 than you no need to pay anything as will provide you discount. And now you are backing out steps from statement given by your collection team. These collection team are not part of mine its part of your only than also i am backing out from your words... These were actully your words not your collection team words.

So i will pay bill and will file a case in consumer court will ask my advocate to do so today only and in whole life never recommand airtel to any one... And after paying will will port my number.

Your services and behavior is really disappointing and fraud. And why you can barred my services of [protected]... Anyways no issue will file consuemr court case and regarding the same will port out after making your this payment. Now you have backed out from your words...

Bill date: 13 nov 2017
Client number: [protected]
Mobile no : [protected]
Bill number:[protected]

I am currently using 399 rs postpaid plan and for last month usage i was charged 1069 rs for using both data and voice,
Data was charged extra 500 rs as my current plan had 2 gb free data and not sure why i was charged extra 500 rs with the bill when i had free data of 2gb in account.
Kindly give me a clarity on this issue at the earliest.