Airtel Complaints & Reviews

I have recharged for a amount of rs.150 to mobile number [protected] on 14-dec-17 using zaakmobikwik through online and transaction done by hdfc bank. After the amount deducted from my account the pop-up shows that "the recharge was unsuccessful", so i thought the amount will refund automatically to my account, but this was not done yet. Please check and recharge or credit my amount asap.

Date of recharge: 14 dec 2017
Mode of recharge: online - zaakmobikwik
Recharge denomination/amount: 150
For stop up-store location: chennai
Transaction id (If received):[protected]

Please do the needful asap.

Regards
Saravananan - [protected]

Hi,
* i was shifted to pune in aug where airtel network was zero.
* i wrote so many mails regarding this to airtel but no one helped.
* atlast i had to swithoff my number when they said this problem cant be resolve now it will take time.
*now i shifted to vadodara and i want to resume my services, for that i asked airtel to clear my bill for the duration when i was not able to use airtel because of there nwk problem, now they are denying.
* as per them they are asking to pay the bill, why should i pay the bill when i have not used airtel.

I opted for a plan of 199 of which i was getting messages from days 1 gb internet plus unlimited calling for 28 days, even this is getting flashed on my airtel app. Upon recharge yesterday neither my internet worked and offer they gave me is valid for 2 days instead if 28 days. I did complaint at their customer care number, he stated of different plan and he refused and didn't gave me a solution. I went to the office of airtel and complained there. The lady daughter and argued that i don't know how to operate things and i prooved her i do all my transactions digitally don't teach me digital use. If this is digital india where a company is offering you things cheap and on applying you are cheated and frauded with lower plans and on complain they say why did you do it on your own come to us. We will see and do your work. They are fooling not just customers but government as well. I am attaching three screenshot, out of 3, 2 are the offers i received of the same, 1 on my airtel app and another on my messages, 3 screenshot is the one they provided me the office with two days validity. Instead of 28 days and no internet. Kindly look in to the matter and get me a solution against companies malpractice and the hassel i faced during the duration, plus the embarrament i faced on the hands of the employee of airtel in the store. She did said she would complain via email about the offer but i don't think so her attitude would have done that. Kindly intevien

I am inserted my airtel after few months.. L have activated new plan of rs 448 yesterday but i am unable to make any outgoing calls even though customer care number also. I have tried my best to make any calls but i am not make that. So i want to complaint in the customer care no but it is also not going it simply says 'call is ended' please help me

Sir,
I have been using airtel prepaid sim for the past15 yrs. Recently i was deputed to japan for an assignment. I topped up my account with rs1000 and also an ir package for rs3999 validity for 30days starting from dec2nd at an airtel office in kaliamman kovil street virugambakkam. I was able to make a call from hongkong during transit to tokyo japan on the same day. Unfortunately my simstopped working after that. How do i make it work as mynumber is needed to communicate to my house, book gas etc. Pl do the needful asap. Thanks

16th december 2017
While i was recharging on airtel online page, by mistaken i recharged for my dad's number because it was pre added based on last recharge for 199 and that number already had a different plan.

But i was trying to recharge to my account and not my dad number.

Wrong number: [protected].
Transaction id:[protected]
Correct number: [protected]
Amount: 199

I've been using mobile no :- [protected] (From karnataka - bangalore region) from 2008 till present. It was my postpaid number from 2008 till 2016 and i've changed it to prepaid in 2016 as i had to frequently travel out of india on short work related visits to foreign countries so that i can recharge and use when needed.

I've changed this number [protected] from post paid to prepaid and activated international roaming as well so that i will get calls/messages when i was on travel out of india on business visits and it was working perfectly.

Now that i notice from oct 2017, my sim card is not working and not detecting any signal. When i tried to recharge it is saying "the airtel number is not correct", which is worrying me.

Can you explain me what happened here? Have this number is blocked, if so, please reactivate it and i continue use our airtel services in india and outside india.

Considering i'm airtel customer from 2008, please help me in this regard. I badly need this number as this is my primary point of contact number from 2008.

You can reach me on [protected]@gmail.com

Appreciate your response.
Prem

Hi,
I am formally registering complaint against airtel for arbitrary levying of one time charges without intimating of applying these charges, this is either wrong doing if their employees to meet targets, either way they cannot charge without initimation this is gross fraud and i demand that others be careful and airtel administration reigns in its spurious employees, as they claim these charges are applied automatically, if that claim of your employees are true you would be subject to violating consumer rights as a company policy. You are suggested to take cognisance before this comes to your doorstep as a major company policy wrong doing. If it's not a company policy discipline and fire the erring and corrupt employees.
Thanks and regards,
Ispita

I am using Airtel from 10 years. I did n't got any problme about signal ever. But now signal is too weak at my office desk home at any where it's continue bufaring .
I missed a lot calls. When I am to do a call some one that time it's need 20 times to trinig a complete a call .
Where i need to complaint for this low signal problem?

Hi i get offer by airtel recharge with 399 for 84 days.
After recharge confirmation sms come with same as they offered.
But within 2 minutes they send another sms and reduce the from 84 to 70.
I called them they confirmed this is server problem you 84 days because you get 84 days offer
Now after 70 days they change plan and cut my 14 days without any information
I am also attaching all related sms screen shots.
I don't want 14 days but they are layer someone give punishment for this type of cheating.
Also they cheating in data balance consumer using 300mb and they cut 700mb

Dear sir,
My grandmother has been charged ₹120.00 on 11.12.2017 on her airtel number with an sms saying "thanks for choosing adofgames...", while no permission was asked prior to that and since she is 76 years old, so she is incapable of reading sms-s let alone confirming offers.
When the customer care was called and asked for refund, the service provider mr. Bikash adhikary said that the subscription was confirmed by sms confirmation on 4th december (No sms came on that day) and would again charge the same amount next month if not stopped. Neither did he refund the money, nor did he treat us with respect and kept on using sarcasm as defense. This is unacceptable and now the phone balance is ₹0.49 with which no calls can be made in case of emergency. We are afraid to recharge the phone as the same may recur again. This is not the first time airtel has deducted money in such unjustified manner, but in the past i did receive refunds in few occasions after much harrasment. I wish this money be refunded too. Kindly guide who else to complain.

We have register my complete on airtel company july 2017 network related problem but my complete not closed till to date.
Costmer care not respond to my phone call.

Or

Last my complete register 13 dec 2017. Internet releted problem
Then again and again costmer care not respond to my complete

So please asked to airtel telecom company why not provide service.

My contract number
[protected]
From nashik mh

Worst airtel service in my 12+ years with airtel

I moved to new flat & requested for new broadband connection through online. When requested, got a call quickly, they checked the feasibility etc & gave the document proof & paid advance rental. Upto this it was all very quick. I was informed by the executive that in another 24hrs will get the installation & connection. Then started the trouble. Waited for 2 to 3 days. No calls from airtel representatives nor the customer care. When called for customer care, they said no issues we will escalate dont worry. Will make this request high priority, in 24 hrs our executive will call for the installation. Again after a day when called up, it was too irritated & frustrated as got the same answer. Again patiently waited for one more day. No calls. When again called customer care & asked to connect to their manager, they put the call on hold for more than 15 mins but no response. When called up again, the answer was no feasibility in your area. When asked up that most of them in the apartment uses airtel & currently the executives are coming in daily for giving connection., the reply was the technician said there is no feasibility.

If no feasibility, then how come the person raised request after me from my flat will get the connection?

This is the worst experience with airtel in my past 12+ yrs relation with airtel. I really felt annoyed & frustrated. If i speak with customer care, then they will update as not feasible. Now a days no trust on airtel, its become worst day by day. It does not give value for customer relationship. Is not the customer care to understand the situation we are upto? But always say technician will get in touch soon.

Fully frustrated & disappointed with airtel service.

I am calling to customer care from 2 months, but they are not solving my issue of bill details, they are not showing me bill, i want to port my number. Now what to do. And my number was suspended in last month and my message service was deactivated for 4 days, and i faced many difficulties because without sms service we can't process online transaction. And airtel company is not giving me by bill details from 2 months. And i can't port my number to other company because of bill issue. I am in big trouble. Please help me.

Hi
I was applied for a new connection (2 times) of airtel with broadband in karol bagh firstly, on 30th november and secondly, on 14/12/17 but connection was not installed yet as more than 15 days already passed. And i was paid installation charge money both the times (500 each).
I cant got a proper response from airtel, when i call airtel customer care or senior member everytime thay saying that connection will be installed in next 2 hours but connection was not installed yet.

Order no. 33892973
Caf no.[protected]
Email id navratan. [protected]@gmail.com

Sent from my iphone

I have recharge 149 ruppes continually 5/6 month and 1gb perday benefit... But this time my mistake don't avail offer. I will recharge so my request i m a old customer of airtel so give me a chance and benefit this time.. I quit to airtel this time surely my last request to airtel to complete my request quickly contact me quickly it's my last request to airtel network

I have a jio prepaid mobile and since most of my family members have airtel postpaid, i also wish to port my jio number to airtel. Initially on 02/12/17 visited their customer centre in bangalore hsr layout and per their advises submitted all requisite documents of my wife's parent airtel postpaid number and also her fingerprint impression and generated a upc number valid until 7/12/17 and shared with the concerned executive of that centre. No action and hence spoke to their customer care 121 and lodged a complaint under ref. Bal/56625003 dtd5/12/17. No action and hence again visited their above customer care and due to some technical error per their request we resubmitted all the documentation and fingerprint. Also generated another upc and shared but no action. Complained to their nodal officer under sr 81595387/5.12.17 & again under sr 8177041 dt.10/12/17. Based on their advises visited the same centre and represented and again generated another upc valid until 24/12/17 but still no action until today, ie. 15/12/17 for such a small mobile portability process when trai and govt. Of india legally permit mnp between telecom operators. Can trai or consumer forum intervene as i am now with no phone and plans of either operator and no positive response within specified time frame for action. Whom to be blamed or is it my mobile portability request illegal for airtel. Spoken to so far 25+ executives of airtel and visited 3 centres of airtel, generated 4 upc nos. And got the jio approval for portability but no action. Hence complained to nodal officer desk and appellate desk. No concrete action either positive or negative till date from any of those approached airtel personnel. What best can we do in such an arrogant and lethargic service providers and can theiir airtel promise be trusted.
(Copies o[censored]pc nos. Generated and jio approval messages will be sent upon your request)

I recently deposited an amount of rs. 147 in my airtel wallet. Now when i try to do any transactions from it a notice appears and says "debit for this account is not allowed". I would like a refund if airtel can't process transcations beacuse it sure as hell can accept addition of money into the wallet. Neither can i transfer the amount to anyone nor can i use it to recharge my or anbody else's number.

Dear sir

My mobile number [protected]
My december month bill i charged from airtell 118 rupees extra. It'd cleared in a bill in a name of late fee charge i paid a bill before one day to due date it's reflects in a bill also but airtell charging me extra and airtell promising me extra 100 rupees discount of previous month extra charges in this bill but i am not received this discount but reflect in a bill i contacted customer care also but nobody response.
Please help me

Karthik
[protected]

Dear mr riaz,

My name is soumik prasad
Mobile num : [protected].

Issue: sir today around 1:30 approx i had made a payment of my postpaid account of rs 500 via my airtel app payment wallet.

Now with your great app says thank you for the transaction message came but within few mins some another message came as failed transaction, so i have redone the transaction via the payment app now this time message comes as thank you n all.
Now when do i check my bank account balance found that i had made a 2 time transaction of rs 500 of paying the bill so i had given a call to the customer care another good expirience the person pickup the call was in his own dream world speaking what god knows so asked for the supervisors help now the person came with complete timeline n details as to take the call n put a complain letz the customer go off to sleep for 10 days.

Now my question rises like i was a reliance customer for around 5-6 years n old one mr lijo fron airtel sevice manager took my account n told me to get in as i also do found the confidence n approach that being the best in the telecom sector lets go for it.

Trust me its a horrible expirience which i am getting from day 1 like bill payment issue app issues now what else left. What kind of service and approach which you do towards the customer?

Like to get my own money which i have paid the billed amount n with the mistake of your airtel app i have done another payment as a loyal customer now ihave to wait for this whole complete month correct? Which is being said the tat by the customer service team see rs 500 is not the issue that i have paid but the its the revert back of the services which i am getting its just awesum.

Its just really making me sick n tired of it why is such so? Why should i bear your issue? You say itz airtel promise postpaid promise its all fake nothing which you can do.

Requesting you if you please go through the email want an revert which i need to buy. Else i am marking the email to all the heads who are available in the system.

I would require an quick and prompt action on this regard.

Thanks & regards