Airtel Complaints & Reviews

I am loading money to airtel payment bank rs 399 at 11/11/2017. From mobile no [protected] money deduct from my bank account and load money successful to airtel app but sill money not showing this aap and i can't recharge or use this money, they are bolck the money. I am complain many time customer care and via mail but problem still not solve. The are avoid this problem. I want to back my money. Recharge transaction id:[protected] complain no:- 986160 email complain no: 1003795 phone call

I was using airtel sim from past 8 years.
I have linked all my aadhar, bank to same number. From 26th-nov-17, it is saying invalid number for incoming calls.

I have contacted airtel store and customer care and below is there reply.
"your phone number data is not available with us".

So, request to guide how to get it.
Sim details:[protected]u
Mobile number:- 9845xxxx07...

Dear executive,

My mobile number [protected]

I recharge my mobile for pack of 70 days on dated 27/10/2017 and i received following sms from ag-rechrg

Thank you for recharging with rs. 399, 1 gb/daily data created in your account for 70 days.

Why you closed my net service since last one week?
Please reply me and start my net service as soon as possible.

My account has been debited by amount 5000 with all my details by bharti airtel pooling account which when i checked from my bank shows it is debited from mumbai. The transactions took place by 5.30 am on 30/11/2017.
There were totally 4 transactions which took place 1000 inr 3 transcations and 2000 inr 1 transaction.

I have reported this to icici bank as well but they have mentioned that the transaction was done by airtel pooling account i will share the pooling account details.

Airtel please return the amount it is 5000 inr which is not a small amount.

How can this happen without the customer's knowledge.

Contact [protected]

Good afternoon
I ported my sim from reliance operator to airtel but it isn't activated from last 5 to 6 days... Will u please activate my number i'm unable get important messages..

Also i got a verification message from airtel operator
My new airtel number is [protected]

The network isn't activated yet it just shows me "emergency calls only"

I have made online transaction (From airtel website) for my prepaid number today (Dec 01 2017) morning. But the recharge was done to a wrong number accidentally. The recharge amount is 448. Kindly transfer the amount to my number. My number [protected]. Transaction i'd is[protected]
Incorrect number is [protected]. The customer care executive did not give a proper response. We have been a long time customer and there is no proper response. After a long time wait they do not give proper response and respect. Kindly do the refund at the earliest and contact as soon as possible.

Dear sir namaskar my name is arun kumar
Me airtel ka postpaid sim card user hu last 3 months se mujko network ka kafi issue aa raha h mere billing address par jisko lekar maine kafi baar airtel customer care par call kiya h lekin abhi tak koi solution nahi mila lekin bill every month wo bhej dete h abhi last week bhi maine network ko lekar complent karayi thi or mujko bola gaya ki 3 days me apke number ka network issue thik ho jayega lekin abhi bhi same issue h lekin mobile bill every month wo bhej hi dete h abhi me bahut disturb ho chuka hu airtel service se kirpya aap hi koi action le. Reference no. 79495566,
Thanks & regards
Arun kumar

In my mobile number, any online recharge is not working. Through paytm or myairtel app or www.airtel.in, it is failing. I had changed my number from chennai circle to karnataka circle 3 months back. Since then i am facing this issue. I have contacted customer care, also visited airtel office near me. Still not resolved. This is really frustrating. Please resolve this as soon as possible.

This is regarding my dth. My id [protected]

Some channel are not working e. G. Color marathi, sony hindi, sony set max, disney (Why should i pay engineer visit charges as i have already pay for the same channel)
I am unable to watch my favourite channels. For few channels when all other channels are working properly. How could those few channels only couldnot receive signal? Its disgusting. When i am paying for those channels. How could you do this. I want the reason and u people to take action regarding this. As soon as possible.

And when i try to complaint they told me engineer visit charges, why should i pay engineer visit charges as i have already pay and now i am unable to view some channels.

I am using airtel payments bank service with [protected] number.
I did transfers on 6th nov 2017. Money is debited from my payments bank but not credited to beneficiary. So far there no refund to payments bank.

I went through all pains with their customer care with the following complaint numbers. All are closed but no resolution.

Complaints:
974241
1013009
1047941

Please advice me if i have legal cheating case on payments bank.

— forwarded message —
From: vishal
Date: sat, nov 25, 2017 at 4:06 pm
Subject: re: [protected] - videopindw stated without consent - complain manager disconnected the call without resolution
To: appellate. [protected]@in. Airtel.com

I didn't just write you to get the refund of rs. 15.

I wrote you clearly informing that i didn't even touch the phone, let alone activating any service and when called you to complain about it, the complain manager misbehaved and disconnected the call after 33 minutes without resolving the complain.

I demanded the compensation, first for activating such service once more without my consent, and then when i promptly reported it to you complaining about the same, misbehaving with me by disconnecting the call without addressing it.

In response to you offering me rs. 15 refund, i told you that it is my money that you've taken from me by cheating me in the name of some service which i never activated, and there are similar complains from hundreds of airtel users in this month itself. I refused to accept rs. 15 refund without compensation of rs. 100 as demanded for the whole trouble, and i also refused to stop it when i didn't start it in the first place.

You also mentioned about putting me into some list like dnd but i fail to understand why do you create such categories on your own that compels one to opt explicitly when one hasn't demanded not to be in that list in that list.

If i don't get rs. 115 refund and compensation with the matter addressed in full by the close of the day today, i will be compelled to report it to the concerned authorities first thing tomorrow.

Thanks & regards,
Vishal

On sat, nov 25, 2017 at 2:54 pm, wrote:
Dear vishal,
Greetings from airtel!
This is in reference to your email expressing concern regarding balance depletion issue for your airtel mobile number [protected].
We regret for the inconvenience caused to you in this regard.
As discussed over the phone on [protected], i would like to inform you that the balance rs.15/- is deducted for videopindw value added service which is activated through wap mode.
Further, we are able to process refund of rs.15/- on this regard, which is been rejected by you.
In future, you may opt any one of the below mentioned modes to deactivate vas service:

1. Call 155223 (Toll free)

2. Sms stop to 155223 (Toll free)

3. Dial *121*5#

If you want to check your data balance/validity and best offers on your airtel number please dial *121*51# and for market offers please dial *121*12#.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Thanks for reaching out us. Delighted to assist you.

Yours sincerely,
Suryasrikala rayudu
Bharti airtel ltd

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. Airtel.com
Cc:
Sent: 25/11/2017 01:47:14 pm
Subject: [protected] - videopindw stated without consent - complain manager disconnected the call without resolution

Hi,

I didn't start videopindw but i received a message at 12:26pm today that it is started and the balance of rs. 15 is deducted from my account. Unless i stop it, it will continue with daily deduction!!!

When i called to complain, i was told that you've sent me multiple confirmation at 12:25:10 and 12:25:17 to activate this service post which you've activated it!!!

I wasn't even awake at that time, neither my phone was in use and as soon as i saw the message, i tried to call you for complain!!!

Your complain manager's argument was that you don't activate any service on your own but you've activated multiple services multiple times on my phone i. E. Caller tune or hello tune or voice message before the call is connected etc.

The manger lied blatantly and made me argue it without any answer for 33 minutes before she disconnected the call and didn't bother to call back either!!!

I also tried and draw her attention to multiple such complains about airtel starting videopindw service on other customer in the current month itself without the consent of the customer to which she didn't give any heed!!!

One more time i observed the pathetic service from airtel.

I want my balance deduction back with a compensation of rs. 100 failing to which will lead me to initiate a formal complain with the concerned authority.

Thanks & regards,
Vishal
+[protected]

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I am not having any airtel digital tv connection but i am getting messages such as recharges payment due which i don't want so request you to please remove my mobile number registered to your airtel digital tv connection
It's actually some one gave my number to the airtel digital tv connection so remove my mobile number as soon as possible
I am able to see the digital tv id and the balance and the expiry date
The digital tv id is [protected].
Please remove my mobile number from this digital tv id i am getting many messages stating that the balance recharges due payment and so on. Please remove my mobile number as soon as possible and stop the messages that i am getting from this digital tv id.. Please do so

I had added 2122 rs in my airtel wallet but when i processed for furter pay to my airtel payment showing the error that "debit for this account is not allowed".
It is ridiculous and i am unable to pay my airtel bill because it is last day to pay.
I am not interested to pay further from this media.
I need my money back at earliest.
During check on google found that uidai issued you a notice and objected your payment bank.

Team airtel,
Regret to say that airtel data services are very poor in the area as compre to other networks. Being a valuable customer i am looking for your assistance to fix the issues at earliest.
Now world is moving towards 5g and we are still unable to get proper coverage of 3g/4g.
For any further details please do contact me, i will help your technical team.
Thanks
Raina
[protected]

I have recharged my mobile number with rs 399 on 27th october 2017 by airtel payment app. First time the transaction goes failed my amount deducted fromthe bank account, then i thought that the amount would be credited back in some time and i have done recharge of 399rs again, and it was goes succeeded.
So for the previous amount i have lodge a complaint on customer care and the airtel store too, but till the date i have not got my money back and any reply from airtel representative yet.
I have visited many times to the airtel store and requested them for the same, but everytime they ask me to come after some time or the next day, even i have droped my number there but they reply back. Sir i am getting very tired with the airtel services. There are many more issues one of them are the network problem of airtel in my residing area, i have also complaind for the same, but results are as usual.

Sir,

While recharging through online by using credit card, an amount of rs. 399/- was deducted from my credit card but no recharge happened.

Hence i once again had to recharge and expected the amount which was accidentally deducted will be refunded to me. This time the recharge was successful and again a sum of rs. 399/- deducted from my credit card.

This happened on 31 oct 17, a even after one month the amount is yet to be credited back to my account, inspite of several visits to kasturinagar airtel showroom and requesting them to do the needful.

All my pleas have gone in deaf ears, as nothing seems to be happening.

Request the amount of rs. 399/- which has been deducted twice by recharged only once be refunded to me at the earliest.

Regards,
Vijayakumar a

I recharged my mobile number for 150 full talk time on 30th nov and after some hours they deducted 49rs for this topdoctorsonline. Without my permission or any notification they just deducted this amount. I never opt in for any of these services through airtel like this. I have been trying to reaching ur customer care for longtime and totally fedup now. I just need the recharge money back in my balance account. Just do something on this. Its totally unfair to deduct without we opt in for something. I dont want anything like this in future as well. And i really feel bad about airtel customer care after dialing for this service.

I am following with airtel from more then a weeks time, not getting any response from them.

Don't know what all airtel team and mgmt doing, as non of them getting back

How there 24/7 support working in this case..

Hope this mode will reach to them

Attaching mail below

சூரியா ரா

Nov 23 (7 days ago)

To net, gopal. Vittal, 121
Hi team,

Can you respond to me without any further delay...

Thanks
Suriya
[protected]
சூரியா ரா

Nov 27 (3 days ago)

To 121, net, gopal. Vittal, 121
Hello team,

Can you respond to my last mail.
சூரியா ரா

Nov 29 (1 day ago)

To nodal. Southabts, net, gopal. Vittal, 121, 121
Hello team,

I am following on this from last one week, don't you have time to respond me with detail, does this mail are visible to airtel mgmt.

Call me @[protected]

Thanks
Suriya
[protected]
சூரியா ரா

2:50 pm (4 hours ago)

To net, gopal. Vittal, 121, 121, nodal. Southabts
Hello team,

I am following on this from more then a week, don't you have time to respond me with detail, does this mail are visible to airtel mgmt.

Note: tomorrow is bill date, if i not get any response i can pay the bill later don't claim for late payment...

First you have to be prompt to your customer,

Mr. Vittal and nodal officer, is this way your team work 24/7 do help customer, who not even ready to my mail which i am sending from more then a week..

Call me @[protected]

Thanks
Suriya
[protected]

On wed, nov 29, 2017 at 3:39 pm, சூரியா ரா wrote:

Hello team,

I am following on this from last one week, don't you have time to respond me with detail, does this mail are visible to airtel mgmt.

Call me @[protected]

Thanks
Suriya
[protected]

On mon, nov 27, 2017 at 5:24 pm, சூரியா ரா wrote:

Hello team,

Can you respond to my last mail.

Hi team

Can you confirm how and why 199 plan for all three number billed amount more then 350 to 410...

199 plan tax amount should not be more then rs.35

Total amount should be between rs.234 to rs.240

[protected]
[protected]
[protected]

Note:i have paid the amount what was told me last bill after i called your cc.

Kindly correct all this asap and confirm the amount for all 3 i need to pay...

Thanks
Suriya
[protected]

On thu, nov 23, 2017 at 7:54 pm, சூரியா ரா wrote:

Hi team,

Can you respond to me without any further delay...

Thanks
Suriya
[protected]

On wed, nov 22, 2017 at 7:21 pm, சூரியா ரா wrote:

Hi team

Can you confirm how and why 199 plan for all three number billed amount more then 350 to 410...

199 plan tax amount should not be more then rs.35

Total amount should be between rs.234 to rs.240

[protected]
[protected]
[protected]

Note:i have paid the amount what was told me last bill after i called your cc.

Kindly correct all this asap and confirm the amount for all 3 i need to pay...

Thanks
Suriya
[protected]

My mobile number is [protected], toady, 30th nov 2017 i have received one sms on activation of international roaming on my mobile @499, i immediately called customer care 121 to check on that and they said i only requested the service. I said i have not requested any service. Then customer care representative started that i only requested and it is my fault and not ready to listen further. He was not ready to investigate that if i have not requested then why it is activated. He was telling that i login online and requested then i said if you check my airtel account it was not logged in from last 30 days but he was telling that i am lying and i only logged in and requested. Again i called 121 after 30 minutes to check whether international roaming deactivated or not then i got to know that the first person has not registered my complain to deactivate it. My oct month bill also has extra around 550 charges which was not correct and they reversed when i called them. If we don't check out itemized bills every month and we are paying lot of hidden charges for which we never requested.

Hello, my name is gurbir singh and my number is [protected]. I have submit my documents for port my reliance number [protected] at[protected] and promised me my number activate on[protected] but couldn't do this aftr that again give me new sim for same number activation and took four day time for number port. But now thay do not receive my call. I am calling on [protected] this person give me sim two times and [protected] this is the person with whom i am dealing but now these both didn't answered my call